Active Directory issue is preventing login to certain UA systems.
Update - Update (1:30 PM): The Authentication Issues affecting UAF servers and services is still under investigation. The PAWS, Networking, and Security teams are actively troubleshooting a potential cause.

User Impact: The UAF Devices Portal, Wi-Fi, Remote logins via VDI, VPN, or other services using UA AD credentials may fail or show as invalid.

Further updates will be shared as soon as a cause is identified, with continuous reporting through 5:00 PM.
May 16, 2026 - 13:31 AKDT
Update - There are no new updates as of 12:20PM. The issue is continuing to be investigated and reporting will continue until the end of day at 5PM.

An Active Directory issue is currently affecting UAF Servers and Services. The PAWS, Networking, and Security teams are actively troubleshooting and investigating the issue. A possible cause is being investigated and an update will be sent out as soon as it's identified.

If you are a user logging into a server remotely using VDI, VPN, or other services, such as WiFi, that use your UA AD credentials, they may show as invalid. The cause is still being identified and the scope of the affected systems and services are still being assessed.
May 16, 2026 - 12:21 AKDT
Update - There are no new updates as of 11:21AM. Reporting will continue until the end of day at 5PM.

An Active Directory issue is currently affecting UAF Servers and Services. The PAWS, Networking, and Security teams are actively troubleshooting and investigating the issue. A possible cause is being investigated and an update will be sent out as soon as it's identified.

If you are a user logging into a server remotely using VDI, VPN, or other services, such as WiFi, that use your UA AD credentials, they may show as invalid. The cause is still being identified and the scope of the affected systems and services are still being assessed.
May 16, 2026 - 11:23 AKDT
Update - An Active Directory issue is currently affecting UAF Servers and Services. The PAWS, Networking, and Security teams are actively troubleshooting and investigating the issue. A possible cause is being investigated and an update will be sent out as soon as it's identified.

If you are a user logging into a server remotely using VDI, VPN, or other services, such as WiFi, that use your UA AD credentials, they may show as invalid. The cause is still being identified and the scope of the affected systems and services are still being assessed.
May 16, 2026 - 10:24 AKDT
Update - An Active Directory issue is currently affecting UAF Servers and Services. The PAWS, Networking, and Security teams are actively troubleshooting and investigating the issue.

If you are a user logging into a server remotely using VDI, VPN, or other services, such as WiFi, that use your UA AD credentials, they may show as invalid. The cause is still being identified and the scope of the affected systems and services are still being assessed.
May 16, 2026 - 09:49 AKDT
Update - An Active Directory issue is currently affecting UAF Servers and Services. The PAWS, Networking, and Security teams are actively troubleshooting and investigating the issue.

If you are a user logging into a server remotely using VDI, VPN, or other services, such as WiFi, that use your UA AD credentials, they may show as invalid. The cause is still being identified and the scope of the affected systems and services are still being assessed.
May 16, 2026 - 09:30 AKDT
Investigating - There is an Active Directory issue that is preventing users from logging into certain systems. The PAWS/Networking/Security teams are actively troubleshooting and investigating the issue.
May 16, 2026 - 08:20 AKDT
ELMO Outage
Update - The affected components of ELMO appear to be stable. We will continue monitoring the stability of the fix over the weekend, and you can expect a final update at the start of business (8:00AM) Monday if there is no new information until then.

Thank you again for your patience during the resolution of this issue!
May 15, 2026 - 16:57 AKDT
Monitoring - The UAS ELMO team has identified the issue with ELMO service and has implemented a fix, which is being monitored for effectiveness and stability.

Thank you again for your patience during the resolution of this issue! You can expect further updates at the end of the business day (5:00PM) or as new information becomes available.
May 15, 2026 - 15:13 AKDT
Investigating - We have received reports that ELMO is currently experiencing issues. The UAS ELMO team is currently investigating, and we will be making updates at 30 minute intervals.

Thank you for your patience during the resolution of this issue!
May 15, 2026 - 14:52 AKDT
Microsoft 365 License Changes & Issues
Identified - Microsoft is discontinuing the M365 A1 Plus license, and some users are being transitioned from the M365 A1 "Plus" license to the M365 A1 license. This results in a loss of access to the desktop version of Office 365 applications, but all users should still be able to use the web-based apps at https://m365.cloud.microsoft/apps/ (requires UA login).

This change affects Crafts & Trades staff, Adjunct/Temporary Faculty, and Emeritus Faculty members. If you're not a member of these groups and are experiencing issues with the Microsoft Office suite, please reach out to your campus's IT helpdesk!

You can find more information about the license change here: https://www.uaf.edu/nooktech/news/microsoft-365-a1-license-changes.php
As well as status reports by the license holder, UAA, here: https://status.uaa.alaska.edu/

Due to the longstanding nature of this change and resulting disruption, we will be updating this status only as new information becomes available. We are actively communicating with UAA about the situation, and appreciate your time and understanding as we navigate this unexpected transition. Thank you!
Oct 10, 2025 - 12:16 AKDT

About This Site

Welcome to NTA & OIT's home for real-time information and updates on our services. Here you'll find live and eventually historical data on system performance and metrics. If there are any service interruptions, a note will be posted here. (Note, historical information is accurate back to 12/16/17)

Uptime over the past 90 days. View historical uptime.
Accounts & Accesses Operational
DUO Operational
90 days ago
100.0 % uptime
Today
Duo Core Authentication Service Operational
90 days ago
100.0 % uptime
Today
Duo Admin Panel Operational
90 days ago
100.0 % uptime
Today
Duo Push Delivery Operational
90 days ago
100.0 % uptime
Today
Duo Phone Call Delivery Operational
90 days ago
100.0 % uptime
Today
UA Blackboard Learn Operational
90 days ago
99.9 % uptime
Today
UA Blackboard Learn Web Application Operational
90 days ago
99.9 % uptime
Today
UA Blackboard Learn SIS Integration Operational
Banner Operational
90 days ago
99.98 % uptime
Today
Banner Admin Modules Operational
90 days ago
100.0 % uptime
Today
UAOnline Operational
Banner 9 Operational
90 days ago
99.97 % uptime
Today
Banner Cloud Operational
Banner App Nav Operational
Banner 8 Self Service (UAOnline) Operational
Banner Admin (Banner 9) Operational
Employee Self Service Operational
Faculty Self Service Operational
Finance Self Service Operational
General Events Management Self Service Operational
General Self Service Operational
Student Registration Self Service Operational
Student Self Service Operational
Banner Workflow Operational
Automic Operational
Banner Event Publisher Operational
EIS Operational
Evisions MAPS Operational
Jasper Reports Operational
SSB 8 Operational
Degree Works Operational
Degree Works (UAA) Operational
Degree Works Composer (UAA) Operational
Degree Works Controller (UAA) Operational
Degree Works DWTE (UAA) Operational
Degree Works Responsive Dashboard (UAA) Operational
Degree Works Scribe (UAA) Operational
Degree Works Transit (UAA) Operational
Degree Works (UAF) Operational
Degree Works Composer (UAF) Operational
Degree Works Controller (UAF) Operational
Degree Works DWTE (UAF) Operational
Degree Works Responsive Dashboard (UAF) Operational
Degree Works Scribe (UAF) Operational
Degree Works Transit (UAF) Operational
Degree Works (UAS) Operational
Degree Works Composer (UAS) Operational
Degree Works Controller (UAS) Operational
Degree Works DWTE (UAS) Operational
Degree Works Responsive Dashboard (UAS) Operational
Degree Works Scribe (UAS) Operational
Degree Works Transit (UAS) Operational
UA Google Apps Partial Outage
Google Workspace Partial Outage
Google Apps Single Sign On Operational
Alaska.edu website Operational
Alaska.edu Edit Server Operational
Alaska.edu Frontends Operational
UAF.edu website Operational
UAF.edu Edit Server Operational
UAF.edu Frontends Operational
Software Licensing Degraded Performance
90 days ago
100.0 % uptime
Today
keys.alaska.edu Operational
Matlab Network License Operational
ERDAS Licensing Operational
SPSS Licensing Operational
ArcGIS Licensing Operational
Microsoft Office 365 License Degraded Performance
90 days ago
100.0 % uptime
Today
Foxit License Operational
90 days ago
100.0 % uptime
Today
Zoom Operational
Zoom Phone Operational
Zoom Meetings Operational
Zoom Chat Operational
Zoom Meeting Telephony Services Operational
Zoom Web Portal Operational
Zoom Cloud Recording Operational
Zoom Zoom Video Webinars Operational
Zoom Dashboard & Reporting Operational
Zoom Download Center Operational
Zoom REST API Operational
UA Network Connectivity Major Outage
90 days ago
99.9 % uptime
Today
UAF Campus Connectivity Operational
90 days ago
99.92 % uptime
Today
Statewide Network Connectivity Operational
90 days ago
100.0 % uptime
Today
UAF/SW VPN Operational
90 days ago
100.0 % uptime
Today
UAF Wireless Major Outage
90 days ago
99.69 % uptime
Today
UAF/SW File Servers Operational
90 days ago
100.0 % uptime
Today
ELMO.alaska.edu - Easy Login Maintenance Option for UAF/SW Operational
90 days ago
99.98 % uptime
Today
VDI - Virtual Desktop Infrastructure Major Outage
90 days ago
99.76 % uptime
Today
Other IT Services Major Outage
UAF Canvas Operational
90 days ago
100.0 % uptime
Today
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.

No incidents or maintenance related to this downtime.

Scheduled Maintenance

NON PROD Monthly OS Patching for Banner, Degree Works, UAOnline, and Related Systems May 16, 2026 21:00 - May 17, 2026 03:00 AKDT

NON PROD environment Banner and related hosted systems will have current operating systems patches applied. This includes outages for the following services.

Banner Database
Banner Admin
UAOnline
Banner 9 Self Service
All Degree Works instances
Banner Job Submission
Automic Application Manager
Banner Workflow
Banner Communication Management
Jasper Reports
Banner Access Manager
Maps server
Posted on May 13, 2026 - 11:28 AKDT

Butrovich Data Center FAST May 17, 2026 04:00-19:00 AKDT

The Facility Annual Systems Testing (FAST) is annual maintenance activities for the Butrovich Data Center (BDC).
Posted on Mar 12, 2026 - 12:40 AKDT

NON PROD SSO Certificate Update for Hosted Banner/UAOnline Environment May 19, 2026 20:00 - May 20, 2026 02:00 AKDT

The security certificates for NON PROD Banner related web applications authenticating through the University's SSO system will have security certificates updated to avoid the pending expiration of the currently used ones. During this update, we are expecting that end users will not be able to login to the service until the the service has the new certificate configured.

Services that will have their certificates updated on the Ellucian Hosted environment include:

Banner Admin
UAOnline
All Degree Works Instances
Faculty Self-Service
Communications Manager
Faculty Self Service
Banner 9 Self Service pages.
Posted on May 13, 2026 - 11:31 AKDT

Disallow Voice Phone Call-Back for Duo MFA Authentication at UA May 20, 2026 08:00-09:00 AKDT

Voice call-back will no longer be an allowed method for MFA with Duo for any UA service.
Posted on May 13, 2026 - 11:14 AKDT

Test Banner Upgrades May 21, 2026 00:30-02:30 AKDT

TEST Banner systems will be upgraded with the updates listed below. The following banner components will be unavailable during this upgrade window.

Banner Database
Banner Admin
UAOnline
Banner 9 Self Service
Banner Job Submission
Automic Application Manager
Banner Workflow
Banner Communication Management
Jasper Reports
Banner Access Manager
Maps server

TEST Banner upgrades to be applied:

Set 1-202609 - Financial Aid Regulatory Upgrades (May Releases):

BA FIN AID 8.56.2
BA FIN AID 9.3.57.2
Posted on May 13, 2026 - 11:16 AKDT

Murie Building Network Upgrade May 29, 2026 08:00-17:00 AKDT

On May 29th, OIT Network Operations will be upgrading network hardware in the Murie building.
The change will impact both the wired and the wireless network for the duration of the outage. We will have one building-wide network outage when we replace the basement core L3 switch, and two other outages, isolated to the 2nd and 3rd floors, when we are ready to replace our network devices in the communication closets on those floors.

This change has been coordinated with the building coordinator and stakeholders, who have confirmed that no classes/activities are scheduled that day.
Posted on May 13, 2026 - 11:10 AKDT

PROD Banner Upgrades May 30, 2026 03:00-10:00 AKDT

PROD Banner systems will be upgraded with the updates listed below. The following banner components will be unavailable during this upgrade window.

Banner Database
Banner Admin
UAOnline
Banner 9 Self Service
Banner Job Submission
Automic Application Manager
Banner Workflow
Banner Communication Management
Jasper Reports
Banner Access Manager
Maps server

PROD Banner upgrades to be applied:

Set 1-202609 - Financial Aid Regulatory Upgrades (May Releases):

BA FIN AID 8.56.2
BA FIN AID 9.3.57.2
Posted on May 13, 2026 - 11:34 AKDT

PROD SSO Certificate Update for Hosted Banner/UAOnline Environment May 30, 2026 19:00 - May 31, 2026 02:00 AKDT

The security certificates for PROD Banner related web applications authenticating through the University's SSO system will have security certificates updated to avoid the pending expiration of the currently used ones. During this update, we are expecting that end users will briefly not be able to login to the service as the corresponding certificate is updated.

Services that will have their certificates updated on the Ellucian Hosted environment include:

Banner Admin
UAOnline
All Degree Works Instances
Faculty Self-Service
Communications Manager
Faculty Self Service
Banner 9 Self Service pages
Posted on May 13, 2026 - 11:32 AKDT
System Metrics Month Week Day
UA Learn Activity ?
Fetching
UA Learn Active Users ?
Fetching
May 16, 2026

Unresolved incident: Active Directory issue is preventing login to certain UA systems..

May 15, 2026
PROD Quarterly (Q2) Oracle PSU Patching for Banner, Degree Works, UAOnline, and Related Systems
Completed - The scheduled maintenance has been completed.
May 15, 21:30 AKDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 15, 19:30 AKDT
Scheduled - PROD environment Banner and related hosted systems will have current operating systems patches applied. This includes outages for the following services.

Banner Database
Banner Admin
UAOnline
Banner 9 Self Service
All Degree Works instances
Banner Job Submission
Automic Application Manager
Banner Workflow
Banner Communication Management
Jasper Reports
Banner Access Manager
Maps server
May 13, 11:21 AKDT
May 14, 2026
UNC Path Hardening for SYSVOL and NETLOGON Shares
Completed - The scheduled maintenance has been completed.
May 14, 12:00 AKDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 14, 00:00 AKDT
Scheduled - Implement UNC path hardening for the SYSVOL and NETLOGON shares across UA Active Directory domains by creating and applying a domain-wide Group Policy Object.

This change requires mutual authentication and integrity validation for UNC access to SYSVOL and NETLOGON. UNC hardening mitigates man-in-the-middle attacks on SMB network shares by requiring mutual authentication and data integrity for specifically defined paths. It helps protect against spoofing and tampering by ensuring clients connect only to legitimate domain servers.

This is a security hardening change with no planned service outage.
May 13, 11:30 AKDT
May 13, 2026

No incidents reported.

May 12, 2026
UAOnline Employee Login Degraded Preformance
Resolved - The OIT EAS team has resolved the issue with the UAOnline Employee Login, and confirmed the fix to be stable.

Please report any continued issues with this service to your campus's IT helpdesk, and thank you again for your patience during the resolution of this issue!
May 12, 08:35 AKDT
Update - The OIT EAS team has identified the issue with the UAOnline Employee Login and has implemented a fix, which is being monitored for effectiveness and stability.

Thank you again for your patience during the resolution of this issue! You can expect further updates at the end of the business day (5:00PM) or as new information becomes available.
May 12, 08:23 AKDT
Update - There are still some users currently experiencing issues with the UAOnline Employee Login. The EAS team is continuing to work with the vendor, Ellucian, towards a permeant fix.

For users experiencing issues, there is a workaround. If getting an error stating that the "MEP code is invalid", simply change the "UAA" in the url of the page displaying the error to either "UAF" or "UAS". Once logged into UAOnline, you should be able to log out and use the Employee Login option without issue. If the issue persists, please contact the NTS Service Desk.

We will make updates on this situation at the start of the business day 8:00am and as new information becomes available.
Thank you for your patience during the resolution of this issue!
May 11, 16:58 AKDT
Monitoring - We have received reports that UAOnline Employee Login is currently experiencing issues. The OIT Enterprise Applications (EAS) team is aware and has identified the cause. This issue appears to be related to an update to Banner over the weekend that is causing issues for some users. EAS is currently working with the vendor, Ellucian towards a permeant fix.

For users experiencing issues, there is a workaround. If getting an error, simply change the "UAA" in the url to either "UAF" or "UAS". Once logged into UAOnline, you should be able to log out and use the Employee Login option without issue.

We will make updates on this situation at the end of the business day 5:00pm and as new information becomes available.
Thank you for your patience during the resolution of this issue!
May 11, 09:23 AKDT
May 11, 2026
May 10, 2026

No incidents reported.

May 9, 2026
Canvas Outage
Resolved - The most recent update from Instructure is:

"Canvas by Instructure is fully operational and remains safe to use. Core learning data is not compromised. Instructure will give you clear guidance if any action is required on your end. Right now, there's nothing you need to do. We'll post another update within 48 hours and we're working on delivering a summary of the forensics report; which we'll share as soon as it's ready."

Please continue to reference https://www.instructure.com/incident_update for the latest information from the data breach.

Thank you again for your patience on the resolution of this issue!
May 9, 18:45 AKDT
Monitoring - The most recent update from Instructure is:

Canvas is now available for most users. Canvas Beta and Canvas Test remain in maintenance.

You can continue to view real-time updates as they make them at https://status.instructure.com/incidents/m88d7ymwpzpy and we will continue to monitor for updates until the end of the business day (5:00PM) today.

Thank you again for your patience as we follow the resolution of this issue!
May 8, 08:19 AKDT
Update - The most recent update from Instructure is:  

Instructure has placed Canvas, Canvas Beta and Canvas Test in maintenance mode. We anticipate being up soon, and will provide updates as soon as possible

You can continue to view real-time updates as they make them at https://status.instructure.com/incidents/m88d7ymwpzpy and we will continue to make updates starting at the beginning of the business day (8:00AM) tomorrow.  

Thank you again for your patience as we follow the resolution of this issue!
May 7, 17:19 AKDT
Identified - Instructure, the vendor hosting Canvas, is now reporting on this outage, and their real-time updates can be viewed here: https://status.instructure.com/incidents/m88d7ymwpzpy

We will continue to make updates as new information becomes available, as well as at the end of the business day (5:00PM) today.
Thank you again for your time and patience!
May 7, 14:22 AKDT
Investigating - We have received reports that Canvas appears to be under maintenance by the vendor; the NTS Systems Engineering team is currently investigating, and we will be making updates at 3-hour intervals.

Thank you for your patience during the resolution of this issue!
May 7, 12:45 AKDT
May 8, 2026
May 7, 2026
Active Directory - Change LAN Manager Authentication Level for AD UA
Completed - The scheduled maintenance has been completed.
May 7, 15:00 AKDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 7, 14:00 AKDT
Scheduled - Improve security by disabling less secure challenge/response LAN Manager protocol on Active Directory workstations and member servers.
Apr 8, 10:55 AKDT
Kaltura LTI for LMS PROD (Blackboard and Canvas) - enable Reach service and Media Stitching tool
Completed - The scheduled maintenance has been completed.
May 7, 08:00 AKDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 7, 07:30 AKDT
Scheduled - This change will enable the following tools in Kaltura Application Framework (KAF) LTI for LMS PROD instances (KPC and UAA Blackboard, UAF Canvas).

Kaltura REACH - provides “machine caption and enrich services” on media

Media Stitching - allows multiple media entries (up to five) to be combined into one.

These tools are currently only available to users through Kaltura MediaSpace portals. This will help give parity of tools between Kaltura Media Space, and Kaltura LTI for LMS.

Note: Changes are made in the LMS instance KAF settings, no changes will be made in Blackboard or Canvas
Mar 20, 16:48 AKDT
May 6, 2026

No incidents reported.

May 5, 2026

No incidents reported.

May 4, 2026

No incidents reported.

May 3, 2026

No incidents reported.

May 2, 2026

No incidents reported.

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