Microsoft 365 License Changes & Issues
Identified - Microsoft is discontinuing the M365 A1 Plus license, and some users are being transitioned from the M365 A1 "Plus" license to the M365 A1 license. This results in a loss of access to the desktop version of Office 365 applications, but all users should still be able to use the web-based apps at https://m365.cloud.microsoft/apps/ (requires UA login).

This change affects Crafts & Trades staff, Adjunct/Temporary Faculty, and Emeritus Faculty members. If you're not a member of these groups and are experiencing issues with the Microsoft Office suite, please reach out to your campus's IT helpdesk!

You can find more information about the license change here: https://www.uaf.edu/nooktech/news/microsoft-365-a1-license-changes.php
As well as status reports by the license holder, UAA, here: https://status.uaa.alaska.edu/

Due to the longstanding nature of this change and resulting disruption, we will be updating this status only as new information becomes available. We are actively communicating with UAA about the situation, and appreciate your time and understanding as we navigate this unexpected transition. Thank you!
Oct 10, 2025 - 12:16 AKDT

About This Site

Welcome to NTA & OIT's home for real-time information and updates on our services. Here you'll find live and eventually historical data on system performance and metrics. If there are any service interruptions, a note will be posted here. (Note, historical information is accurate back to 12/16/17)

Uptime over the past 90 days. View historical uptime.
Accounts & Accesses Operational
DUO Operational
90 days ago
100.0 % uptime
Today
Duo Core Authentication Service Operational
90 days ago
100.0 % uptime
Today
Duo Admin Panel Operational
90 days ago
100.0 % uptime
Today
Duo Push Delivery Operational
90 days ago
100.0 % uptime
Today
Duo Phone Call Delivery Operational
90 days ago
100.0 % uptime
Today
UA Blackboard Learn Operational
90 days ago
99.94 % uptime
Today
UA Blackboard Learn Web Application Operational
90 days ago
99.94 % uptime
Today
UA Blackboard Learn SIS Integration Operational
Banner Operational
90 days ago
99.9 % uptime
Today
Banner Admin Modules Operational
90 days ago
99.84 % uptime
Today
UAOnline Operational
Banner 9 Operational
90 days ago
99.97 % uptime
Today
Banner Cloud Operational
Banner App Nav Operational
Banner 8 Self Service (UAOnline) Operational
Banner Admin (Banner 9) Operational
Employee Self Service Operational
Faculty Self Service Operational
Finance Self Service Operational
General Events Management Self Service Operational
General Self Service Operational
Student Registration Self Service Operational
Student Self Service Operational
Banner Workflow Operational
Automic Operational
Banner Event Publisher Operational
EIS Operational
Evisions MAPS Operational
Jasper Reports Operational
SSB 8 Operational
Degree Works Operational
Degree Works (UAA) Operational
Degree Works Composer (UAA) Operational
Degree Works Controller (UAA) Operational
Degree Works DWTE (UAA) Operational
Degree Works Responsive Dashboard (UAA) Operational
Degree Works Scribe (UAA) Operational
Degree Works Transit (UAA) Operational
Degree Works (UAF) Operational
Degree Works Composer (UAF) Operational
Degree Works Controller (UAF) Operational
Degree Works DWTE (UAF) Operational
Degree Works Responsive Dashboard (UAF) Operational
Degree Works Scribe (UAF) Operational
Degree Works Transit (UAF) Operational
Degree Works (UAS) Operational
Degree Works Composer (UAS) Operational
Degree Works Controller (UAS) Operational
Degree Works DWTE (UAS) Operational
Degree Works Responsive Dashboard (UAS) Operational
Degree Works Scribe (UAS) Operational
Degree Works Transit (UAS) Operational
UA Google Apps Partial Outage
Google Workspace Partial Outage
Google Apps Single Sign On Operational
Alaska.edu website Operational
Alaska.edu Edit Server Operational
Alaska.edu Frontends Operational
UAF.edu website Operational
UAF.edu Edit Server Operational
UAF.edu Frontends Operational
Software Licensing Degraded Performance
90 days ago
100.0 % uptime
Today
keys.alaska.edu Operational
Matlab Network License Operational
ERDAS Licensing Operational
SPSS Licensing Operational
ArcGIS Licensing Operational
Microsoft Office 365 License Degraded Performance
90 days ago
100.0 % uptime
Today
Foxit License Operational
90 days ago
100.0 % uptime
Today
Zoom Operational
Zoom Phone Operational
Zoom Meetings Operational
Zoom Chat Operational
Zoom Meeting Telephony Services Operational
Zoom Web Portal Operational
Zoom Cloud Recording Operational
Zoom Zoom Video Webinars Operational
Zoom Dashboard & Reporting Operational
Zoom Download Center Operational
Zoom REST API Operational
UA Network Connectivity Operational
90 days ago
99.4 % uptime
Today
UAF Campus Connectivity Operational
90 days ago
99.92 % uptime
Today
Statewide Network Connectivity Operational
90 days ago
100.0 % uptime
Today
UAF/SW VPN Operational
90 days ago
100.0 % uptime
Today
UAF Wireless Operational
90 days ago
97.68 % uptime
Today
UAF/SW File Servers Operational
90 days ago
100.0 % uptime
Today
ELMO.alaska.edu - Easy Login Maintenance Option for UAF/SW Operational
90 days ago
99.98 % uptime
Today
VDI - Virtual Desktop Infrastructure Operational
90 days ago
97.75 % uptime
Today
Other IT Services Operational
UAF Canvas Operational
90 days ago
100.0 % uptime
Today
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.

No incidents or maintenance related to this downtime.

Scheduled Maintenance

TEST Banner Workflow Upgrade Jun 16, 2026 07:00-11:00 AKDT

TEST Banner Workflow will be upgraded with the updates listed below. The following banner components will be unavailable during this upgrade window.

Banner Workflow

TEST Banner Workflow will be upgraded to version 8.8.3.
Posted on Jun 04, 2026 - 15:34 AKDT

NonProd: Turn off Self-Service Banner 8 Jun 16, 2026 19:00-21:00 AKDT

Banner 8 self service will be turned off by the hosting vendor Ellucian.

The below systems WILL NOT be affected during this outage, ONLY Banner 8 Self-Service for any NON-PROD instances will be affected:

Banner Database
Banner Admin
UAOnline
Banner 9 Self Service
Banner Job Submission
Automic Application Manager
Banner Workflow
Banner Communication Management
Jasper Reports
Banner Access Manager
Maps server
Posted on Jun 04, 2026 - 15:36 AKDT

NON PROD Monthly OS Patching (June 2026) for Banner, Degree Works, UAOnline, and related systems Jun 20, 2026 21:00 - Jun 21, 2026 03:00 AKDT

NON PROD environment Banner and related hosted systems will have current operating systems patches applied. This includes outages for the following services.

Banner Database
Banner Admin
UAOnline
Banner 9 Self Service
All Degree Works instances
Banner Job Submission
Automic Application Manager
Banner Workflow
Banner Communication Management
Jasper Reports
Banner Access Manager
Maps server
Posted on Jun 04, 2026 - 15:38 AKDT

PROD: Turn off Self-Service Banner 8 Jun 27, 2026 19:00-21:00 AKDT

Banner 8 self service will be turned off by the hosting vendor Ellucian.

The below systems WILL NOT be affected during this outage, ONLY Banner 8 Self-Service for any PROD instances will be affected:

Banner Database
Banner Admin
UAOnline
Banner 9 Self Service
Banner Job Submission
Automic Application Manager
Banner Workflow
Banner Communication Management
Jasper Reports
Banner Access Manager
Maps server
Posted on Jun 04, 2026 - 15:40 AKDT
System Metrics Month Week Day
UA Learn Activity ?
Fetching
UA Learn Active Users ?
Fetching
Jun 13, 2026
PROD Banner Upgrades
Completed - The scheduled maintenance has been completed.
Jun 13, 10:00 AKDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 12, 23:00 AKDT
Scheduled - PROD Banner systems will be upgraded with the updates listed below. The following banner components will be unavailable during this upgrade window.

Banner Database
Banner Admin
UAOnline
Banner 9 Self Service
Banner Job Submission
Automic Application Manager
Banner Workflow
Banner Communication Management
Jasper Reports
Banner Access Manager
Maps server

PROD Banner upgrades to be applied:

Set 1-202609 - Financial Aid Regulatory Upgrades (May Releases) and Set 1-202610 Defect Fix - Financial Aid 8.56.2.1:

BA FIN AID 8.56.2
BA FIN AID 9.3.57.2
BA FIN AID 8.56.2.1
HR Tax Update 352
Jun 4, 15:33 AKDT
Jun 12, 2026
Jun 11, 2026

No incidents reported.

Jun 10, 2026

No incidents reported.

Jun 9, 2026

No incidents reported.

Jun 8, 2026

No incidents reported.

Jun 7, 2026
PROD Monthly OS Patching for Banner, Degree Works, UAOnline, and related systems
Completed - The scheduled maintenance has been completed.
Jun 7, 03:00 AKDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 6, 21:00 AKDT
Scheduled - PROD environment Banner and related hosted systems will have current operating systems patches applied. This includes outages for the following services.

Banner Database
Banner Admin
UAOnline
Banner 9 Self Service
All Degree Works instances
Banner Job Submission
Automic Application Manager
Banner Workflow
Banner Communication Management
Jasper Reports
Banner Access Manager
Maps server
May 26, 11:41 AKDT
Jun 6, 2026
Jun 5, 2026
NON PROD Banner Data Refresh|Clone From PROD to TEST
Completed - The scheduled maintenance has been completed.
Jun 5, 13:00 AKDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 5, 05:00 AKDT
Scheduled - TEST Banner environment will be refreshed or cloned from data in the production Banner environment to facilitate UA business processes to use this instance for testing and validation of processes. During this event the environment will be unavailable during the duration of the event.

Banner Database Refresh -- on date 6/5/2026
May 26, 11:40 AKDT
NON PROD Banner Data Refresh|Clone From PROD to TEST
Completed - The scheduled maintenance has been completed.
Jun 5, 01:00 AKDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 4, 17:00 AKDT
Scheduled - TEST Banner environment will be refreshed or cloned from data in the production Banner environment to facilitate UA business processes to use this instance for testing and validation of processes. During this event the environment will be unavailable during the duration of the event.
Jun 4, 15:30 AKDT
Jun 4, 2026
NON PROD Banner Data Refresh|Clone From PROD to PPRD
Completed - The scheduled maintenance has been completed.
Jun 4, 13:00 AKDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 4, 05:00 AKDT
Scheduled - PPRD Banner environment will be refreshed or cloned from data in the production Banner environment to facilitate UA business processes to use this instance for testing and validation of processes. During this event the environment will be unavailable during the duration of the event.

Banner Database Refresh -- on date 6/4/2026
May 26, 11:38 AKDT
Jun 3, 2026

No incidents reported.

Jun 2, 2026

No incidents reported.

Jun 1, 2026
Authentication issue is preventing login to certain UA systems.
Resolved - Our teams have resolved the issue with the Authentication service, and confirmed the fix to be stable.

Please report any continued issues with this service to your campus's IT helpdesk, and thank you again for your patience during the resolution of this issue!
Jun 1, 09:05 AKDT
Update - As of 8AM on Thursday, May 21st, the primary impacted services have been restored and are currently stable under monitoring. The next update will be tomorrow at 8AM, unless there are any significant changes.

At this time, university Wi-Fi, UAF Devices Portal, VPN, and VDI services have been restored.
May 21, 08:30 AKDT
Update - As of 8AM on Wednesday, May 20th, the primary impacted services have been restored and are currently stable under monitoring. The next update will be tomorrow at 8AM, unless there are any significant changes.

At this time, university Wi-Fi, UAF Devices Portal, VPN, and VDI services have been restored.
May 20, 08:00 AKDT
Update - As of 8AM on Tuesday, May 19th, all impacted systems have been restored and continue to be stable. The next update will be 8AM tomorrow. If you continue to experience service login errors, please contact the NTS Service Desk.

At this time, university Wi-Fi, UAF Devices Portal, VPN and VDI services have been restored.

User Impact: Some services using UA credentials may still fail or show as invalid.
May 19, 08:21 AKDT
Update - As of 3PM on Monday, May 18th, all impacted systems have been restored and continue to be stable. The next update will be 8AM tomorrow. If you continue to experience service login errors, please contact the NTS Service Desk.

At this time, university Wi-Fi, UAF Devices Portal, VPN and VDI services have been restored.

User Impact: Some services using UA credentials may still fail or show as invalid.
May 18, 16:18 AKDT
Monitoring - As of 1PM on Monday, May 18th, while we are in monitoring mode, all impacted systems have been restored and continue to be stable. More information will be posted as soon as it's available. The next update will be later today at 2PM.

At this time, university Wi-Fi, UAF Devices Portal, VPN and VDI services have been restored.

User Impact: Some services using UA credentials may still fail or show as invalid.
May 18, 13:36 AKDT
Update - As of 12PM on Monday, May 18th, the current fixes in place are still holding steady. Our teams are continuing to work with Cisco and Microsoft on troubleshooting the authentication issues. More information will be posted as soon as it's available. The next update will be later today at 1PM.

At this time, university Wi-Fi, UAF Devices Portal, VPN and VDI services have been restored.

*You may have to clear your cache or use an incognito/private browsing window access the UAF Devices Portal. For help with this, call the NTS Service Desk.

User Impact: Some services using UA AD credentials may still fail or show as invalid.
May 18, 12:17 AKDT
Update - As of 11AM on Monday, May 18th, the current fixes in place are holding steady. Our teams are working with Cisco and Microsoft on troubleshooting the authentication issues. More information will be posted as soon as it's available. The next update will be later today at 12PM.

At this time, university Wi-Fi, UAF Devices Portal, VPN and VDI services have been restored.

*You may have to clear your cache or use an incognito/private browsing window access the UAF Devices Portal. For help with this, call the NTS Service Desk.

User Impact: Some services using UA AD credentials may still fail or show as invalid.
May 18, 11:02 AKDT
Update - As of 10AM on Monday, May 18th, the current fixes in place are holding steady. Our teams are working with Cisco and Microsoft on troubleshooting the authentication issues. More information will be available after meeting with diagnostic teams from this weekend. The next update will be later this morning at 11AM.

At this time, university Wi-Fi, UAF Devices Portal, VPN and VDI services have been restored.

*You may have to clear your cache or use an incognito/private browsing window access the UAF Devices Portal. For help with this, call the NTS Service Desk.

User Impact: Some services using UA AD credentials may still fail or show as invalid.
May 18, 10:18 AKDT
Update - As of 9AM on Monday, May 18th, the current fixes in place are holding steady. Our teams are working with Cisco and Microsoft on troubleshooting the authentication issues. More information will be available after meeting with diagnostic teams from this weekend. The next update will be later this morning at 10AM.

At this time, university Wi-Fi, UAF Devices Portal, VPN and VDI services have been restored.

*You may have to clear your cache or use an incognito/private browsing window access the UAF Devices Portal. For help with this, call the NTS Service Desk.

User Impact: Some services using UA AD credentials may still fail or show as invalid.
May 18, 09:14 AKDT
Update - As of 8AM on Monday, May 18th, the current fixes in place are holding steady. Our teams are working with Cisco and Microsoft on troubleshooting the authentication issues. More information will be available after the 9AM meeting with diagnostic teams from this weekend. The next update will be later this morning at 9AM.

At this time, university Wi-Fi, UAF Devices Portal, VPN and VDI services have been restored.

*You may have to clear your cache or use an incognito/private browsing window access the UAF Devices Portal. For help with this, call the NTS Service Desk.

User Impact: Some services using UA AD credentials may still fail or show as invalid.
May 18, 08:14 AKDT
Update - As of 7AM on Monday, May 18th, the current fixes in place are holding steady. Our teams are working with Cisco and Microsoft on troubleshooting the authentication issues. The next update will be later this morning at 8AM.

At this time, university Wi-Fi, VPN and VDI services have been restored.

User Impact: The UAF Devices Portal or other services using UA AD credentials may fail or show as invalid.
May 18, 07:03 AKDT
Update - As of 11PM on Sunday, May 17th, our teams are still actively troubleshooting the authentication issues. Teams are working with Cisco and Microsoft to investigate the cause. The next update will be tomorrow at 7AM.

At this time, university Wi-Fi, VPN and VDI services have been restored.

User Impact: The UAF Devices Portal or other services using UA AD credentials may fail or show as invalid.
May 17, 23:03 AKDT
Identified - As of 5PM on Sunday, May 17th, our teams are still actively troubleshooting the authentication issues. Teams are working with Cisco and Microsoft to investigate the cause. We will post more information as soon as it's available.

At this time, university Wi-Fi, VPN and VDI services have been restored.

User Impact: The UAF Devices Portal or other services using UA AD credentials may fail or show as invalid.

Our next scheduled update is 11PM. Thank you for your patience while we find a solution.
May 17, 17:19 AKDT
Update - As of 1PM on Sunday, May 17th, our teams are still actively troubleshooting the authentication issues. Teams are working with Cisco and Microsoft to investigate the cause. We will post more information as soon as it's available.

User Impact: The UAF Devices Portal, Wi-Fi, Remote logins via VDI, VPN, or other services using UA AD credentials may fail or show as invalid.

Further updates will be posted here later today. Thank you for your patience while we find a solution.
May 17, 13:03 AKDT
Update - The Authentication Issues affecting UAF servers and services are still under investigation. The PAWS, Networking, and Security teams will continue remediation efforts this morning at 8:00 AM.

User Impact: The UAF Devices Portal, Wi-Fi, Remote logins via VDI, VPN, or other services using UA AD credentials may fail or show as invalid.

Further updates will be posted here later today. Thank you for your patience.
May 17, 07:52 AKDT
Update - The Authentication Issues affecting UAF servers and services is still under investigation. The PAWS, Networking, and Security teams will continue remediation efforts tomorrow morning at 8:00 AM.

User Impact: The UAF Devices Portal, Wi-Fi, Remote logins via VDI, VPN, or other services using UA AD credentials may fail or show as invalid.

Further updates will be posted here tomorrow morning. Thank you for your patience.
May 16, 23:00 AKDT
Update - Update (3:33 PM): The Authentication Issues affecting UAF servers and services is still under investigation. The PAWS, Networking, and Security teams are actively troubleshooting a potential cause.

User Impact: The UAF Devices Portal, Wi-Fi, Remote logins via VDI, VPN, or other services using UA AD credentials may fail or show as invalid.

Further updates will be shared as soon as a cause is identified, with continuous reporting through 5:00 PM.
May 16, 15:34 AKDT
Update - Update (2:45 PM): The Authentication Issues affecting UAF servers and services is still under investigation. The PAWS, Networking, and Security teams are actively troubleshooting a potential cause.

User Impact: The UAF Devices Portal, Wi-Fi, Remote logins via VDI, VPN, or other services using UA AD credentials may fail or show as invalid.

Further updates will be shared as soon as a cause is identified, with continuous reporting through 5:00 PM.
May 16, 14:55 AKDT
Update - Update (1:30 PM): The Authentication Issues affecting UAF servers and services is still under investigation. The PAWS, Networking, and Security teams are actively troubleshooting a potential cause.

User Impact: The UAF Devices Portal, Wi-Fi, Remote logins via VDI, VPN, or other services using UA AD credentials may fail or show as invalid.

Further updates will be shared as soon as a cause is identified, with continuous reporting through 5:00 PM.
May 16, 13:31 AKDT
Update - There are no new updates as of 12:20PM. The issue is continuing to be investigated and reporting will continue until the end of day at 5PM.

An Active Directory issue is currently affecting UAF Servers and Services. The PAWS, Networking, and Security teams are actively troubleshooting and investigating the issue. A possible cause is being investigated and an update will be sent out as soon as it's identified.

If you are a user logging into a server remotely using VDI, VPN, or other services, such as WiFi, that use your UA AD credentials, they may show as invalid. The cause is still being identified and the scope of the affected systems and services are still being assessed.
May 16, 12:21 AKDT
Update - There are no new updates as of 11:21AM. Reporting will continue until the end of day at 5PM.

An Active Directory issue is currently affecting UAF Servers and Services. The PAWS, Networking, and Security teams are actively troubleshooting and investigating the issue. A possible cause is being investigated and an update will be sent out as soon as it's identified.

If you are a user logging into a server remotely using VDI, VPN, or other services, such as WiFi, that use your UA AD credentials, they may show as invalid. The cause is still being identified and the scope of the affected systems and services are still being assessed.
May 16, 11:23 AKDT
Update - An Active Directory issue is currently affecting UAF Servers and Services. The PAWS, Networking, and Security teams are actively troubleshooting and investigating the issue. A possible cause is being investigated and an update will be sent out as soon as it's identified.

If you are a user logging into a server remotely using VDI, VPN, or other services, such as WiFi, that use your UA AD credentials, they may show as invalid. The cause is still being identified and the scope of the affected systems and services are still being assessed.
May 16, 10:24 AKDT
Update - An Active Directory issue is currently affecting UAF Servers and Services. The PAWS, Networking, and Security teams are actively troubleshooting and investigating the issue.

If you are a user logging into a server remotely using VDI, VPN, or other services, such as WiFi, that use your UA AD credentials, they may show as invalid. The cause is still being identified and the scope of the affected systems and services are still being assessed.
May 16, 09:49 AKDT
Update - An Active Directory issue is currently affecting UAF Servers and Services. The PAWS, Networking, and Security teams are actively troubleshooting and investigating the issue.

If you are a user logging into a server remotely using VDI, VPN, or other services, such as WiFi, that use your UA AD credentials, they may show as invalid. The cause is still being identified and the scope of the affected systems and services are still being assessed.
May 16, 09:30 AKDT
Investigating - There is an Active Directory issue that is preventing users from logging into certain systems. The PAWS/Networking/Security teams are actively troubleshooting and investigating the issue.
May 16, 08:20 AKDT
May 31, 2026
PROD SSO Certificate Update for Hosted Banner/UAOnline Environment
Completed - The scheduled maintenance has been completed.
May 31, 02:00 AKDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 30, 19:00 AKDT
Scheduled - The security certificates for PROD Banner related web applications authenticating through the University's SSO system will have security certificates updated to avoid the pending expiration of the currently used ones. During this update, we are expecting that end users will briefly not be able to login to the service as the corresponding certificate is updated.

Services that will have their certificates updated on the Ellucian Hosted environment include:

Banner Admin
UAOnline
All Degree Works Instances
Faculty Self-Service
Communications Manager
Faculty Self Service
Banner 9 Self Service pages
May 13, 11:32 AKDT
May 30, 2026
PROD Banner Upgrades
Completed - The scheduled maintenance has been completed.
May 30, 10:00 AKDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 30, 03:00 AKDT
Scheduled - PROD Banner systems will be upgraded with the updates listed below. The following banner components will be unavailable during this upgrade window.

Banner Database
Banner Admin
UAOnline
Banner 9 Self Service
Banner Job Submission
Automic Application Manager
Banner Workflow
Banner Communication Management
Jasper Reports
Banner Access Manager
Maps server

PROD Banner upgrades to be applied:

Set 1-202609 - Financial Aid Regulatory Upgrades (May Releases):

BA FIN AID 8.56.2
BA FIN AID 9.3.57.2
May 13, 11:34 AKDT
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