PROD Quarterly Oracle PSU Patching for Banner, Degree Works, UAOnline, and related systems
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In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 12, 2026 - 22:00 AKST
Nov 12, 2026 - 22:00 AKST
Scheduled - PROD environment Banner and related hosted systems will have current operating systems patches applied. This includes outages for the following services.
Banner Database
Banner Admin
UAOnline
Banner 9 Self Service
All Degree Works instances
Banner Job Submission
Automic Application Manager
Banner Workflow
Banner Communication Management
Jasper Reports
Banner Access Manager
Maps server
Nov 12, 2026 22:00 - Nov 13, 2026 03:00 AKST
Banner Database
Banner Admin
UAOnline
Banner 9 Self Service
All Degree Works instances
Banner Job Submission
Automic Application Manager
Banner Workflow
Banner Communication Management
Jasper Reports
Banner Access Manager
Maps server
Nov 12, 2026 22:00 - Nov 13, 2026 03:00 AKST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 12, 2026 - 21:00 AKST
Nov 12, 2026 - 21:00 AKST
Scheduled - This change will complete the migration of the KUAC file share from the existing Windows file server to the NetApp CIFS share.
The initial data migration, destination folder structure, and Active Directory security groups have already been prepared. Access testing has been coordinated with Chris Wadeson and KUAC users.
During the scheduled change window, we will notify affected users, perform the final data synchronization, apply and validate folder permissions using ICACLS and the configured AD security groups, and test access with Chris Wadeson.
Once the data and permissions are verified, the original KUAC file share will be made unavailable to users, and the NetApp share will become the primary location.
Nov 12, 2026 21:00 - Nov 13, 2026 01:00 AKST
The initial data migration, destination folder structure, and Active Directory security groups have already been prepared. Access testing has been coordinated with Chris Wadeson and KUAC users.
During the scheduled change window, we will notify affected users, perform the final data synchronization, apply and validate folder permissions using ICACLS and the configured AD security groups, and test access with Chris Wadeson.
Once the data and permissions are verified, the original KUAC file share will be made unavailable to users, and the NetApp share will become the primary location.
Nov 12, 2026 21:00 - Nov 13, 2026 01:00 AKST
Update - Microsoft has published the following updates:
"Current status: We’re seeing positive results with our efforts to restart affected infrastructure. We’re actively monitoring the performance of these to verify stability which will support improved availability. Remediation actions will be expanded as we confirm stability with the changes applied.
Previous status: Our investigation has found that a process on the affected servers responsible for establishing secure connections becomes overwhelmed, causing the servers to stop processing requests. We're preparing a configuration change to address this behavior that can be applied across all affected servers, and we're validating it on a subset of servers before applying it more broadly alongside restarts of the affected infrastructure. In parallel, we've begun reverting a recent network configuration change that correlates with the start of impact and are monitoring to determine whether this contributes to recovery. The temporary traffic limitations we previously described are now in effect in specific locations. We're monitoring the affected servers in those locations to confirm whether they remain stable while handling a narrower set of connections, after which we'll gradually reintroduce additional traffic."
Real-time updates can be viewed on their status page: https://status.cloud.microsoft/
We will be making updates at start-of-buisness (8:00 am AK) tomorrow.
Thank you again for your patience.
Nov 12, 2026 - 16:56 AKST
"Current status: We’re seeing positive results with our efforts to restart affected infrastructure. We’re actively monitoring the performance of these to verify stability which will support improved availability. Remediation actions will be expanded as we confirm stability with the changes applied.
Previous status: Our investigation has found that a process on the affected servers responsible for establishing secure connections becomes overwhelmed, causing the servers to stop processing requests. We're preparing a configuration change to address this behavior that can be applied across all affected servers, and we're validating it on a subset of servers before applying it more broadly alongside restarts of the affected infrastructure. In parallel, we've begun reverting a recent network configuration change that correlates with the start of impact and are monitoring to determine whether this contributes to recovery. The temporary traffic limitations we previously described are now in effect in specific locations. We're monitoring the affected servers in those locations to confirm whether they remain stable while handling a narrower set of connections, after which we'll gradually reintroduce additional traffic."
Real-time updates can be viewed on their status page: https://status.cloud.microsoft/
We will be making updates at start-of-buisness (8:00 am AK) tomorrow.
Thank you again for your patience.
Nov 12, 2026 - 16:56 AKST
Monitoring - Microsoft has published the following updates:
"Current status: While the servers we've returned to service initially remain healthy, we've observed that they can become unresponsive again once they begin receiving traffic. We're analyzing diagnostic data from these servers with our networking and platform experts to determine what's triggering this behavior.
Building on the protective traffic management measures we've implemented, we're also temporarily limiting which types of traffic can reach the affected infrastructure in specific locations. This will help us determine whether a particular type of request is contributing to the impact and allow us to restore service incrementally. Additionally, we're rebuilding a subset of affected servers using a previous software configuration to validate whether this prevents them from becoming unresponsive, and we'll expand this approach to additional servers if we observe positive results.
Previous status: We've begun returning a portion of the affected servers to service, and they're remaining stable so far. We’ve also shifted traffic and connections to alternative pathways wherever possible and have observed limited recovery in some regions.
We've streamlined our recovery process to expedite returning the remaining affected servers to service. To further support recovery, we're implementing protective traffic management measures in a specific location to reduce load on the affected infrastructure, and we'll expand these measures to additional locations if we observe positive results. As capacity is restored, users may experience a gradual recovery as their clients reconnect to the service."
Real-time updates can be viewed on their status page: https://status.cloud.microsoft/
We will be making updates as new information becomes available and at end-of-buisness (5:00 pm AK).
Thank you again for your patience.
Nov 12, 2026 - 15:37 AKST
"Current status: While the servers we've returned to service initially remain healthy, we've observed that they can become unresponsive again once they begin receiving traffic. We're analyzing diagnostic data from these servers with our networking and platform experts to determine what's triggering this behavior.
Building on the protective traffic management measures we've implemented, we're also temporarily limiting which types of traffic can reach the affected infrastructure in specific locations. This will help us determine whether a particular type of request is contributing to the impact and allow us to restore service incrementally. Additionally, we're rebuilding a subset of affected servers using a previous software configuration to validate whether this prevents them from becoming unresponsive, and we'll expand this approach to additional servers if we observe positive results.
Previous status: We've begun returning a portion of the affected servers to service, and they're remaining stable so far. We’ve also shifted traffic and connections to alternative pathways wherever possible and have observed limited recovery in some regions.
We've streamlined our recovery process to expedite returning the remaining affected servers to service. To further support recovery, we're implementing protective traffic management measures in a specific location to reduce load on the affected infrastructure, and we'll expand these measures to additional locations if we observe positive results. As capacity is restored, users may experience a gradual recovery as their clients reconnect to the service."
Real-time updates can be viewed on their status page: https://status.cloud.microsoft/
We will be making updates as new information becomes available and at end-of-buisness (5:00 pm AK).
Thank you again for your patience.
Nov 12, 2026 - 15:37 AKST
Identified - Microsoft has published the following updates:
We've validated an alternative health check method on a subset of affected infrastructure, which allowed the servers in that subset to successfully return to service, and we're now applying this change more broadly. We're also preparing an automated recovery process to continually detect and restart unresponsive servers, to help keep them in service while this change progresses. Additionally, our review of recent changes has identified a small number of configuration updates that we're investigating as potential contributors to the issue.
We're continuing to work through restarting and validating the affected servers to safely return them to service, and we're exploring opportunities to expedite this process. In parallel, we're assessing whether reverting the small number of recent configuration updates we identified could help accelerate recovery.
Real-time updates can be viewed on their status page: https://status.cloud.microsoft/
We will be making updates as new information becomes available and at 3-hour intervals.
Thank you again for your patience.
Nov 12, 2026 - 12:44 AKST
We've validated an alternative health check method on a subset of affected infrastructure, which allowed the servers in that subset to successfully return to service, and we're now applying this change more broadly. We're also preparing an automated recovery process to continually detect and restart unresponsive servers, to help keep them in service while this change progresses. Additionally, our review of recent changes has identified a small number of configuration updates that we're investigating as potential contributors to the issue.
We're continuing to work through restarting and validating the affected servers to safely return them to service, and we're exploring opportunities to expedite this process. In parallel, we're assessing whether reverting the small number of recent configuration updates we identified could help accelerate recovery.
Real-time updates can be viewed on their status page: https://status.cloud.microsoft/
We will be making updates as new information becomes available and at 3-hour intervals.
Thank you again for your patience.
Nov 12, 2026 - 12:44 AKST
Update - Microsoft has published the following update:
Users may be unable to connect to multiple Microsoft 365 services.
Potentially impacted services include:
- Exchange Online
- Microsoft Teams
- SharePoint Online
- Microsoft Copilot 365
- Microsoft Defender XDR
Current status: We're aggressively pursuing all pathways to reduce impact. As a precaution, we've paused all deployments and configuration changes while we review recent changes for any correlation to this event. We've determined that the elevated load isn't driven by an overall increase in traffic, but by a large number of servers being unexpectedly unavailable, which is shifting load onto the remaining infrastructure. We're investigating what's causing these servers to become unavailable while we work to safely return them to service.
We will be making updates as new information becomes available and at 3-hour intervals.
Thank you again for your patience.
Nov 12, 2026 - 11:09 AKST
Users may be unable to connect to multiple Microsoft 365 services.
Potentially impacted services include:
- Exchange Online
- Microsoft Teams
- SharePoint Online
- Microsoft Copilot 365
- Microsoft Defender XDR
Current status: We're aggressively pursuing all pathways to reduce impact. As a precaution, we've paused all deployments and configuration changes while we review recent changes for any correlation to this event. We've determined that the elevated load isn't driven by an overall increase in traffic, but by a large number of servers being unexpectedly unavailable, which is shifting load onto the remaining infrastructure. We're investigating what's causing these servers to become unavailable while we work to safely return them to service.
We will be making updates as new information becomes available and at 3-hour intervals.
Thank you again for your patience.
Nov 12, 2026 - 11:09 AKST
Investigating - Microsoft is currently investigating an active service disruption preventing users from accessing Exchange Online mailboxes through multiple connection methods. Microsoft has confirmed that the underlying issue may affect broader Microsoft 365 service connectivity for users.
While desktop Office applications appear to be functioning normally at this time, web-based functions, cloud-dependent add-ins, and live syncing features may fail to connect.
We will be making updates as new information becomes available and at 3-hour intervals.
Thank you for your patience during the resolution of this issue!
Nov 12, 2026 - 09:44 AKST
While desktop Office applications appear to be functioning normally at this time, web-based functions, cloud-dependent add-ins, and live syncing features may fail to connect.
We will be making updates as new information becomes available and at 3-hour intervals.
Thank you for your patience during the resolution of this issue!
Nov 12, 2026 - 09:44 AKST
Identified - Microsoft is discontinuing the M365 A1 Plus license, and some users are being transitioned from the M365 A1 "Plus" license to the M365 A1 license. This results in a loss of access to the desktop version of Office 365 applications, but all users should still be able to use the web-based apps at https://m365.cloud.microsoft/apps/ (requires UA login).
This change affects Crafts & Trades staff, Adjunct/Temporary Faculty, and Emeritus Faculty members. If you're not a member of these groups and are experiencing issues with the Microsoft Office suite, please reach out to your campus's IT helpdesk!
You can find more information about the license change here: https://www.uaf.edu/nooktech/news/microsoft-365-a1-license-changes.php
As well as status reports by the license holder, UAA, here: https://status.uaa.alaska.edu/
Due to the longstanding nature of this change and resulting disruption, we will be updating this status only as new information becomes available. We are actively communicating with UAA about the situation, and appreciate your time and understanding as we navigate this unexpected transition. Thank you!
Oct 10, 2025 - 12:16 AKDT
This change affects Crafts & Trades staff, Adjunct/Temporary Faculty, and Emeritus Faculty members. If you're not a member of these groups and are experiencing issues with the Microsoft Office suite, please reach out to your campus's IT helpdesk!
You can find more information about the license change here: https://www.uaf.edu/nooktech/news/microsoft-365-a1-license-changes.php
As well as status reports by the license holder, UAA, here: https://status.uaa.alaska.edu/
Due to the longstanding nature of this change and resulting disruption, we will be updating this status only as new information becomes available. We are actively communicating with UAA about the situation, and appreciate your time and understanding as we navigate this unexpected transition. Thank you!
Oct 10, 2025 - 12:16 AKDT
About This Site
Welcome to NTS & OIT's home for real-time information and updates on our services. Here you'll find live and eventually historical data on system performance and metrics. If there are any service interruptions, a note will be posted here. (Note, historical information is accurate back to 12/16/17)
Accounts & Accesses
Operational
DUO
Operational
Duo Core Authentication Service
Operational
Duo Admin Panel
Operational
Duo Push Delivery
Operational
Duo Phone Call Delivery
Operational
UA Blackboard Learn
Operational
UA Blackboard Learn Web Application
Operational
UA Blackboard Learn SIS Integration
Operational
Banner
Under Maintenance
Banner Admin Modules
Under Maintenance
UAOnline
Under Maintenance
Banner 9
Under Maintenance
Banner Cloud
Under Maintenance
Banner App Nav
Under Maintenance
Banner 8 Self Service (UAOnline)
Under Maintenance
Banner Admin (Banner 9)
Under Maintenance
Employee Self Service
Under Maintenance
Faculty Self Service
Under Maintenance
Finance Self Service
Under Maintenance
General Events Management Self Service
Under Maintenance
General Self Service
Under Maintenance
Student Registration Self Service
Under Maintenance
Student Self Service
Under Maintenance
Banner Workflow
Under Maintenance
Automic
Under Maintenance
Banner Event Publisher
Under Maintenance
EIS
Under Maintenance
Evisions MAPS
Under Maintenance
Jasper Reports
Under Maintenance
SSB 8
Under Maintenance
Degree Works
Under Maintenance
Degree Works (UAA)
Under Maintenance
Degree Works Composer (UAA)
Under Maintenance
Degree Works Controller (UAA)
Under Maintenance
Degree Works DWTE (UAA)
Under Maintenance
Degree Works Responsive Dashboard (UAA)
Under Maintenance
Degree Works Scribe (UAA)
Under Maintenance
Degree Works Transit (UAA)
Under Maintenance
Degree Works (UAF)
Under Maintenance
Degree Works Composer (UAF)
Under Maintenance
Degree Works Controller (UAF)
Under Maintenance
Degree Works DWTE (UAF)
Under Maintenance
Degree Works Responsive Dashboard (UAF)
Under Maintenance
Degree Works Scribe (UAF)
Under Maintenance
Degree Works Transit (UAF)
Under Maintenance
Degree Works (UAS)
Under Maintenance
Degree Works Composer (UAS)
Under Maintenance
Degree Works Controller (UAS)
Under Maintenance
Degree Works DWTE (UAS)
Under Maintenance
Degree Works Responsive Dashboard (UAS)
Under Maintenance
Degree Works Scribe (UAS)
Under Maintenance
Degree Works Transit (UAS)
Under Maintenance
UA Google Apps
Operational
Google Workspace
Operational
Google Apps Single Sign On
Operational
Alaska.edu website
Operational
Alaska.edu Edit Server
Operational
Alaska.edu Frontends
Operational
UAF.edu website
Operational
UAF.edu Edit Server
Operational
UAF.edu Frontends
Operational
Software Licensing
Degraded Performance
keys.alaska.edu
Operational
Matlab Network License
Operational
ERDAS Licensing
Operational
SPSS Licensing
Operational
ArcGIS Licensing
Operational
Microsoft Office 365 License
Degraded Performance
Foxit License
Operational
Zoom
Operational
Zoom Phone
Operational
Zoom Meetings
Operational
Zoom Chat
Operational
Zoom Meeting Telephony Services
Operational
Zoom Web Portal
Operational
Zoom Cloud Recording
Operational
Zoom Zoom Video Webinars
Operational
Zoom Dashboard & Reporting
Operational
Zoom Download Center
Operational
Zoom REST API
Operational
UA Network Connectivity
Operational
UAF Campus Connectivity
Operational
Statewide Network Connectivity
Operational
UAF/SW VPN
Operational
UAF Wireless
Operational
UAF/SW File Servers
Under Maintenance
ELMO.alaska.edu - Easy Login Maintenance Option for UAF/SW
Operational
VDI - Virtual Desktop Infrastructure
Operational
Other IT Services
Under Maintenance
UAF Canvas
Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.
Scheduled Maintenance
PROD Zoom: Enable Zoom Workflows for Testing and Documentation Nov 13, 2026 07:30-07:45 AKST
This change is to enable Zoom Workflows for a small testing group, with an eventual release for general use in January 2027. Workflows is a no-code, AI-powered automation tool that allows users to create sequential, multi-step automated processes triggered by events across Zoom Workplace and integrated third-party applications.
Posted on Nov 12, 2026 - 09:17 AKST
Posted on Nov 12, 2026 - 09:17 AKST
Final 2026 Quarterly OnBase PROD update/refresh Nov 15, 2026 09:00-12:00 AKST
This short downtime for all 4 OnBase servers is needed to apply the cumulative Windows updates as well as to reset the license cache and clean out the OnBase cruft. In addition, .NET versions 8 (if needed) and 10 will be installed IAW #990399. It includes work on:
sw-onbase-pw2.apps.ad.alaska.edu ( Web server )
sw-onbase-pa2.apps.ad.alaska.edu ( Application server )
sw-onbase-pwf2.apps.ad.alaska.edu ( Process server )
sw-onbase-ps2.apps.ad.alaska.edu ( Storageserver )
Posted on Nov 12, 2026 - 09:15 AKST
sw-onbase-pw2.apps.ad.alaska.edu ( Web server )
sw-onbase-pa2.apps.ad.alaska.edu ( Application server )
sw-onbase-pwf2.apps.ad.alaska.edu ( Process server )
sw-onbase-ps2.apps.ad.alaska.edu ( Storageserver )
Posted on Nov 12, 2026 - 09:15 AKST
PROD Banner Event Publisher upgrade Nov 20, 2026 01:00-04:00 AKST
PROD Banner Event Publisher will be upgraded with the updates listed below. PROD Banner Event Publisher will be unavailable during this upgrade window. During this window real time integrations that feed learning management systems will be delayed, automatically resuming at the end of the window.
PROD Banner Event Publisher upgrades to be applied:
Banner Event Publisher 9.23
Banner Event Publisher Database Upgrade 9.10
Posted on Nov 12, 2026 - 09:11 AKST
PROD Banner Event Publisher upgrades to be applied:
Banner Event Publisher 9.23
Banner Event Publisher Database Upgrade 9.10
Posted on Nov 12, 2026 - 09:11 AKST
NON PROD Monthly OS Patching (November, 2026) for Banner, Degree Works, UAOnline, and related systems Nov 21, 2026 21:00 - Nov 22, 2026 03:00 AKST
NON PROD environment Banner and related hosted systems will have current operating systems patches applied. This includes outages for the following services.
Banner Database
Banner Admin
UAOnline
Banner 9 Self Service
All Degree Works instances
Banner Job Submission
Automic Application Manager
Banner Workflow
Banner Communication Management
Jasper Reports
Banner Access Manager
Maps server
Posted on Nov 12, 2026 - 09:13 AKST
Banner Database
Banner Admin
UAOnline
Banner 9 Self Service
All Degree Works instances
Banner Job Submission
Automic Application Manager
Banner Workflow
Banner Communication Management
Jasper Reports
Banner Access Manager
Maps server
Posted on Nov 12, 2026 - 09:13 AKST