Microsoft 365 License Changes & Issues
Identified - Microsoft is discontinuing the M365 A1 Plus license, and some users are being transitioned from the M365 A1 "Plus" license to the M365 A1 license. This results in a loss of access to the desktop version of Office 365 applications, but all users should still be able to use the web-based apps at https://m365.cloud.microsoft/apps/ (requires UA login).

This change affects Crafts & Trades staff, Adjunct/Temporary Faculty, and Emeritus Faculty members. If you're not a member of these groups and are experiencing issues with the Microsoft Office suite, please reach out to your campus's IT helpdesk!

You can find more information about the license change here: https://www.uaf.edu/nooktech/news/microsoft-365-a1-license-changes.php
As well as status reports by the license holder, UAA, here: https://status.uaa.alaska.edu/

Due to the longstanding nature of this change and resulting disruption, we will be updating this status only as new information becomes available. We are actively communicating with UAA about the situation, and appreciate your time and understanding as we navigate this unexpected transition. Thank you!
Oct 10, 2025 - 12:16 AKDT

About This Site

Welcome to NTA & OIT's home for real-time information and updates on our services. Here you'll find live and eventually historical data on system performance and metrics. If there are any service interruptions, a note will be posted here. (Note, historical information is accurate back to 12/16/17)

Uptime over the past 90 days. View historical uptime.
Accounts & Accesses Operational
DUO Operational
Duo Core Authentication Service Operational
Duo Admin Panel Operational
Duo Push Delivery Operational
Duo Phone Call Delivery Operational
UA Blackboard Learn Operational
UA Blackboard Learn Web Application Operational
UA Blackboard Learn SIS Integration Operational
Banner Operational
Banner Admin Modules Operational
UAOnline Operational
Banner 9 Operational
Banner Cloud Operational
Banner App Nav Operational
Banner 8 Self Service (UAOnline) Operational
Banner Admin (Banner 9) Operational
Employee Self Service Operational
Faculty Self Service Operational
Finance Self Service Operational
General Events Management Self Service Operational
General Self Service Operational
Student Registration Self Service Operational
Student Self Service Operational
Banner Workflow Operational
Automic Operational
Banner Event Publisher Operational
EIS Operational
Evisions MAPS Operational
Jasper Reports Operational
SSB 8 Operational
Degree Works Operational
Degree Works (UAA) Operational
Degree Works Composer (UAA) Operational
Degree Works Controller (UAA) Operational
Degree Works DWTE (UAA) Operational
Degree Works Responsive Dashboard (UAA) Operational
Degree Works Scribe (UAA) Operational
Degree Works Transit (UAA) Operational
Degree Works (UAF) Operational
Degree Works Composer (UAF) Operational
Degree Works Controller (UAF) Operational
Degree Works DWTE (UAF) Operational
Degree Works Responsive Dashboard (UAF) Operational
Degree Works Scribe (UAF) Operational
Degree Works Transit (UAF) Operational
Degree Works (UAS) Operational
Degree Works Composer (UAS) Operational
Degree Works Controller (UAS) Operational
Degree Works DWTE (UAS) Operational
Degree Works Responsive Dashboard (UAS) Operational
Degree Works Scribe (UAS) Operational
Degree Works Transit (UAS) Operational
UA Google Apps Operational
Google Workspace Operational
Google Apps Single Sign On Operational
Alaska.edu website Operational
Alaska.edu Edit Server Operational
Alaska.edu Frontends Operational
UAF.edu website Operational
UAF.edu Edit Server Operational
UAF.edu Frontends Operational
Software Licensing Degraded Performance
keys.alaska.edu Operational
Matlab Network License Operational
ERDAS Licensing Operational
SPSS Licensing Operational
ArcGIS Licensing Operational
Microsoft Office 365 License Degraded Performance
Foxit License Operational
Zoom Operational
Zoom Phone Operational
Zoom Meetings Operational
Zoom Chat Operational
Zoom Meeting Telephony Services Operational
Zoom Web Portal Operational
Zoom Cloud Recording Operational
Zoom Zoom Video Webinars Operational
Zoom Dashboard & Reporting Operational
Zoom Download Center Operational
Zoom REST API Operational
UA Network Connectivity Operational
UAF Campus Connectivity Operational
Statewide Network Connectivity Operational
UAF/SW VPN Operational
UAF Wireless Operational
UAF/SW File Servers Operational
ELMO.alaska.edu - Easy Login Maintenance Option for UAF/SW Operational
VDI - Virtual Desktop Infrastructure Operational
Other IT Services Operational
UAF Canvas Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.

No incidents or maintenance related to this downtime.

Scheduled Maintenance

PROD Banner Upgrades Sep 12, 2026 20:00 - Sep 13, 2026 00:00 AKDT

PROD Banner systems will be upgraded with the updates listed below. The following banner components will be unavailable during this upgrade window.

Banner Database
Banner Admin
UAOnline
Banner 9 Self Service
Banner Job Submission
Automic Application Manager
Banner Workflow
Banner Communication Management
Jasper Reports
Banner Access Manager
Maps server

PROD Banner upgrades to be applied:

Banner Accounts Receivable 8.21
Banner Accounts Receivable 9.3.33.2
Banner Accounts Receivable 9.3.34
Banner Advancement Self-Service 9.13
BA WWW-EMP 9.34.2
BA WWW-EMP 9.35
Banner Faculty and Advisor Self-Service 9.33
BA FINANCE 8.28
BA FINANCE 9.3.40
BA WWW-FIN 9.17
BA GEN ADMIN COMMON 9.3.42.2
BA GEN ADMIN COMMON 9.3.43
BA GEN AppNav 3.23
BA GEN BUS PROC API 9.3.42.2
BA GEN BUS PROC API 9.3.43
BA GENERAL 8.28
BA GENERAL 9.3.39
BA GENERAL ACCESS MGMT 9.3.34.2
BA GENERAL ACCESS MGMT 9.3.35
BA GENERAL CMN DB 9.42.2
BA GENERAL CMN DB 9.43
BA GENERAL SELF-SERVICE 9.25.2
BA GENERAL SELF-SERVICE 9.26
Banner Extensibility-Page Builder 9.25
Banner General Events Management 9.27
Banner Integration API 9.41.2
Banner Integration API 9.42
BA HR 8.35
BA HR 9.3.39
BA POS CONT 8.33.2
BA POS CONT 8.34
BA POS CONT 9.3.30.1
BA POS CONT 9.3.31
Banner Student 8.39
Banner Student 9.3.41.2
Banner Student 9.3.42
Banner Student API 9.41.2
Banner Student API 9.42
Banner Student eTranscripts API 9.15
Banner Student Registration Self-Service 9.40
Banner Student Self-Service 9.34.1.1
Banner Student Self-Service 9.34.2
Banner Student Self-Service 9.35
Posted on Sep 04, 2026 - 12:06 AKDT

Upgrade RPTP On-Prem to 19.32 Sep 13, 2026 08:00-16:00 AKDT

We are going to implement the latest available Oracle CPU patches for the RPTP database. These patches were released in July of 2026. We have successfully tested this upgrade against the SB and RPTPTEST databases.
Posted on Sep 04, 2026 - 12:08 AKDT

TEST Argos Mapplet Upgrade Sep 14, 2026 20:00 - Sep 15, 2026 01:00 AKDT

TEST systems will be upgraded with the updates listed below. The following components will be unavailable during this upgrade window.

Argos
Maps server

TEST upgrades to be applied:

Argos Mapplet 6.14.1.2248
Posted on Sep 09, 2026 - 13:13 AKDT

UA Google Workspace - Account Deletion Sep 15, 2026 09:00 - Sep 18, 2026 17:00 AKDT

As part of the Google Storage Initiative, UA will begin to enforce account retention policies in cloud productivity environments like UA Google Workspace. Accounts previously archived due to inactivity as part of this alignment will now be deleted/removed from the UA Google Workspace environment.

This process is scheduled to begin September 15, in accordance with CIO/CMT planning and approvals. Based on the volume of accounts to be removed, we expect it will be completed by September 18 COB, if not sooner.
Posted on Sep 09, 2026 - 13:16 AKDT

NON PROD Banner Data Refresh|Clone From PROD to TEST Sep 16, 2026 05:00-11:00 AKDT

TEST Banner environment will be refreshed or cloned from data in the production Banner environment to facilitate UA business processes to use this instance for testing and validation of processes. During this event the environment will be unavailable during the duration of the event.
Posted on Sep 04, 2026 - 12:10 AKDT

TEST Banner Upgrades Sep 17, 2026 10:00-12:00 AKDT

TEST Banner systems will be upgraded with the updates listed below. The following banner components will be unavailable during this upgrade window.

Banner Database
Banner Admin
UAOnline
Banner 9 Self Service
Banner Job Submission
Automic Application Manager
Banner Workflow
Banner Communication Management
Jasper Reports
Banner Access Manager
Maps server

TEST Banner upgrades to be applied:

Financial Aid & Upgrades (Sept Releases) Set 1-202616:

BA FIN AID 9.3.59
BA FIN AID 8.58
Posted on Sep 04, 2026 - 12:12 AKDT

NON PROD Monthly OS Patching for Banner, Degree Works, UAOnline, and related systems Sep 19, 2026 21:00 - Sep 20, 2026 03:00 AKDT

NON PROD environment Banner and related hosted systems will have current operating systems patches applied. This includes outages for the following services.

Banner Database
Banner Admin
UAOnline
Banner 9 Self Service
All Degree Works instances
Banner Job Submission
Automic Application Manager
Banner Workflow
Banner Communication Management
Jasper Reports
Banner Access Manager
Maps server
Posted on Sep 04, 2026 - 12:18 AKDT

TEST Banner Upgrades Sep 25, 2026 05:00-15:00 AKDT

TEST Banner systems will be upgraded with the updates listed below. The following banner components will be unavailable during this upgrade window.

Banner Database
Banner Admin
UAOnline
Banner 9 Self Service
Banner Job Submission
Automic Application Manager
Banner Workflow
Banner Communication Management
Jasper Reports
Banner Access Manager
Maps server

TEST Banner upgrades to be applied:

Set 1-202618 - 2026 Q3 Banner Upgrades:

Banner Accounts Receivable 8.21.1
Banner Accounts Receivable 8.21.2
Banner Accounts Receivable 8.22
Banner Accounts Receivable 9.3.34.1
Banner Accounts Receivable 9.3.35
BA WWW-ADVANCE 9.13.1
BA WWW-ADVANCE 9.13.2
BA WWW-EMP 9.35.1
BA WWW-EMP 9.35.2
BA WWW-EMP 9.36
Banner Faculty and Advisor Self-Service 9.33.1
Banner Faculty and Advisor Self-Service 9.33.2
Banner Faculty and Advisor Self-Service 9.34
BA FINANCE 8.29
BA FINANCE 9.3.40.1
BA FINANCE 9.3.41
BA WWW-FIN 9.17.1
BA WWW-FIN 9.17.2
BA WWW-FIN 9.18
BA FINANCE TCC 8.19
BA FIN AID 8.57.1
BA FIN AID 8.57.2
BA FIN AID 8.58
BA FIN AID 9.3.58.1
BA FIN AID 9.3.59
BA GENERAL 8.28.1
BA GENERAL 8.28.2
BA GENERAL 8.29
BA GENERAL 9.3.39.1
BA GENERAL 9.3.39.2
BA GENERAL 9.3.40
BA GEN ADMIN COMMON 9.3.43.1
BA GEN ADMIN COMMON 9.3.43.2
BA GEN ADMIN COMMON 9.3.44
BA GEN AppNav 3.23.1
BA GEN AppNav 3.23.2
BA GEN BUS PROC API 9.3.43.1
BA GEN BUS PROC API 9.3.43.2
BA GEN BUS PROC API 9.3.44
BA GENERAL COMMGMT 9.23.1
BA GENERAL COMMGMT 9.23.2
BA GENERAL CMN DB 9.43.1
BA GENERAL CMN DB 9.44
Banner General Events Management 9.27.1
Banner General Events Management 9.27.2
Banner General Events Management 9.28
Banner Extensibility-Page Builder 9.25.1
Banner Extensibility-Page Builder 9.25.2
Banner Extensibility-Page Builder 9.26
Banner Integration API 9.42.1
Banner Integration API 9.42.2
Banner Integration API 9.43
BA GENERAL ACCESS MGMT 9.3.35.1
BA GENERAL ACCESS MGMT 9.3.35.2
BA GENERAL ACCESS MGMT 9.3.36
BA GENERAL SELF-SERVICE 9.26.1
BA GENERAL SELF-SERVICE 9.26.2
BA GENERAL SELF-SERVICE 9.27
BA HR 8.35.1
BA HR 8.36
BA HR 9.3.40
BA POS CONT 8.35
BA POS CONT 9.3.32
BA CALBHR 8.30
BA CALBSTU 8.26.1
BA CALBSTU 8.27
BA CALBSTU 9.3.42.2
Banner Student eTranscripts API 9.15.1
Banner Student eTranscripts API 9.15.2
Banner Student eTranscripts API 9.16
Banner Student 8.39.1
Banner Student 8.39.2
Banner Student 8.40
Banner Student 9.3.42.2
Banner Student 9.3.42.3
Banner Student 9.3.43
Banner Student Registration Self-Service 9.40.1
Banner Student Registration Self-Service 9.40.2
Banner Student Registration Self-Service 9.41
Banner Student API 9.42.1
Banner Student API 9.42.2
Banner Student API 9.43
Banner Student Self-Service 9.35.1
Banner Student Self-Service 9.35.2
Banner Student Self-Service 9.36
Posted on Sep 09, 2026 - 13:20 AKDT
System Metrics Month Week Day
UA Learn Activity ?
Fetching
UA Learn Active Users ?
Fetching

Sep 12, 2026

No incidents reported today.

Sep 11, 2026

No incidents reported.

Sep 10, 2026

TEST Argos & MAPS Upgrades
Completed - The scheduled maintenance has been completed.
Sep 10, 21:00 AKDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 10, 16:00 AKDT
Scheduled - TEST will be upgraded with the updates listed below. The following components will be unavailable during this upgrade window.

Argos
Maps server

TEST Argos & MAPS upgrades to be applied:

1) MAPS Configuration 6.14.2.1597
2) Argos Client 6.14.0.2594
4) MAPS Service (32-bit)
Sep 9, 13:11 AKDT

Sep 9, 2026

No incidents reported.

Sep 8, 2026

Enabling Windows Hello Biometric Login for Statewide Office's Workstations
Completed - The scheduled maintenance has been completed.
Sep 8, 18:00 AKDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 8, 17:00 AKDT
Scheduled - To improve workstation security and convenience, we are enabling Windows Hello for active devices in the Statewide Office (SO). This change allows affected users to log in to their Windows workstations using biometric authentication, such as facial recognition or a fingerprint scanner.

User Impact: For most users, no immediate action is required. However, the small number of users who previously set up Windows Hello independently may experience a brief service interruption. These users will not lose access to Windows Hello permanently, but they will need to remove their existing PIN and recreate it to align with the new domain policy.
Sep 4, 12:27 AKDT

Sep 7, 2026

No incidents reported.

Sep 6, 2026

No incidents reported.

Sep 5, 2026

No incidents reported.

Sep 4, 2026

No incidents reported.

Sep 3, 2026

No incidents reported.

Sep 2, 2026

No incidents reported.

Sep 1, 2026

Pharos Print Scout deployment to all NTS-managed computers
Completed - The scheduled maintenance has been completed.
Sep 1, 18:00 AKDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 1, 17:00 AKDT
Scheduled - Installing the application "Pharos Print Scout" to all NTS managed workstations in effort of gaining anonymized printing metrics.
Aug 19, 13:39 AKDT

Aug 31, 2026

No incidents reported.

Aug 30, 2026

No incidents reported.

Aug 29, 2026

No incidents reported.

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