Skarland Wi-Fi Degraded Performance
Update - After discussing the effectiveness of the initial fix with users experiencing Wi-Fi issues in Skarland, OIT Networking has implemented a secondary fix and will be monitoring the stability of connections following this potential solution. We encourage Skarland residents to report any continued issues as usual to the NTS service desk, and if submitting a ticket via email or support portal, please make note of the room number where the incident is occurring.

We will make another update by end-of-day (5:00PM) tomorrow, or as new information becomes available. Thank you again for your time and patience!
Jan 22, 2026 - 18:25 AKST
Monitoring - The OIT Networking team implemented a fix to the Skarland Wi-Fi at approximately 1:00AM this morning, and it is currently being monitored for stability. Please report any continuing issues with connectivity in the area; we will make another update at end-of-day today (5:00pm) or if the situation changes.

Thank you for your patience during the resolution of this issue!
Jan 22, 2026 - 07:52 AKST
Investigating - We have received reports that the wireless networks in the Skarland residence hall are experiencing intermittent functionality and frequent disconnects. The OIT Networking team has been notified for investigation, and we will made further updates as new information is available, and at the beginning of the business day (8:00AM) tomorrow.

Thank you for your patience during the resolution of this issue!
Jan 21, 2026 - 19:25 AKST
Microsoft 365 License Changes & Issues
Identified - Microsoft is discontinuing the M365 A1 Plus license, and some users are being transitioned from the M365 A1 "Plus" license to the M365 A1 license. This results in a loss of access to the desktop version of Office 365 applications, but all users should still be able to use the web-based apps at https://m365.cloud.microsoft/apps/ (requires UA login).

This change affects Crafts & Trades staff, Adjunct/Temporary Faculty, and Emeritus Faculty members. If you're not a member of these groups and are experiencing issues with the Microsoft Office suite, please reach out to your campus's IT helpdesk!

You can find more information about the license change here: https://www.uaf.edu/nooktech/news/microsoft-365-a1-license-changes.php
As well as status reports by the license holder, UAA, here: https://status.uaa.alaska.edu/

Due to the longstanding nature of this change and resulting disruption, we will be updating this status only as new information becomes available. We are actively communicating with UAA about the situation, and appreciate your time and understanding as we navigate this unexpected transition. Thank you!
Oct 10, 2025 - 12:16 AKDT

About This Site

Welcome to OIT's home for real-time information and updates on our services. Here you'll find live and eventually historical data on system performance and metrics. If there are any service interruptions, a note will be posted here. (Note, historical information is accurate back to 12/16/17)

Uptime over the past 90 days. View historical uptime.
Accounts & Accesses Operational
DUO Operational
90 days ago
100.0 % uptime
Today
Duo Core Authentication Service Operational
90 days ago
100.0 % uptime
Today
Duo Admin Panel Operational
90 days ago
100.0 % uptime
Today
Duo Push Delivery Operational
90 days ago
100.0 % uptime
Today
Duo Phone Call Delivery Operational
90 days ago
100.0 % uptime
Today
UA Blackboard Learn Operational
90 days ago
99.99 % uptime
Today
UA Blackboard Learn Web Application Operational
90 days ago
99.99 % uptime
Today
UA Blackboard Learn SIS Integration Operational
Banner Operational
90 days ago
100.0 % uptime
Today
Banner Admin Modules Operational
90 days ago
100.0 % uptime
Today
UAOnline Operational
Banner 9 Operational
90 days ago
100.0 % uptime
Today
Banner Cloud Operational
Banner App Nav Operational
Banner 8 Self Service (UAOnline) Operational
Banner Admin (Banner 9) Operational
Employee Self Service Operational
Faculty Self Service Operational
Finance Self Service Operational
General Events Management Self Service Operational
General Self Service Operational
Student Registration Self Service Operational
Student Self Service Operational
Banner Workflow Operational
Automic Operational
Banner Event Publisher Operational
EIS Operational
Evisions MAPS Operational
Jasper Reports Operational
SSB 8 Operational
Degree Works Operational
Degree Works (UAA) Operational
Degree Works Composer (UAA) Operational
Degree Works Controller (UAA) Operational
Degree Works DWTE (UAA) Operational
Degree Works Responsive Dashboard (UAA) Operational
Degree Works Scribe (UAA) Operational
Degree Works Transit (UAA) Operational
Degree Works (UAF) Operational
Degree Works Composer (UAF) Operational
Degree Works Controller (UAF) Operational
Degree Works DWTE (UAF) Operational
Degree Works Responsive Dashboard (UAF) Operational
Degree Works Scribe (UAF) Operational
Degree Works Transit (UAF) Operational
Degree Works (UAS) Operational
Degree Works Composer (UAS) Operational
Degree Works Controller (UAS) Operational
Degree Works DWTE (UAS) Operational
Degree Works Responsive Dashboard (UAS) Operational
Degree Works Scribe (UAS) Operational
Degree Works Transit (UAS) Operational
UA Google Apps Operational
Google Apps Single Sign On Operational
Google Apps Gmail Operational
Google Apps Calendar Operational
Google Apps Google Drive Operational
Google Apps Docs Operational
Google Apps Sheets Operational
Google Apps Slides Operational
Google Apps Sites Operational
Google Apps Groups Operational
Google Apps Hangouts Operational
Google Apps Classroom Operational
Google Apps Talk Operational
Google Apps Voice Operational
Alaska.edu website Operational
Alaska.edu Edit Server Operational
Alaska.edu Frontends Operational
UAF.edu website Operational
UAF.edu Edit Server Operational
UAF.edu Frontends Operational
Software Licensing Degraded Performance
90 days ago
99.33 % uptime
Today
keys.alaska.edu Operational
Matlab Network License Operational
ERDAS Licensing Operational
SPSS Licensing Operational
ArcGIS Licensing Operational
Microsoft Office 365 License Degraded Performance
90 days ago
99.33 % uptime
Today
Foxit License Operational
90 days ago
99.98 % uptime
Today
Zoom Operational
Zoom Phone Operational
Zoom Meetings Operational
Zoom Chat Operational
Zoom Meeting Telephony Services Operational
Zoom Web Portal Operational
Zoom Cloud Recording Operational
Zoom Zoom Video Webinars Operational
Zoom Dashboard & Reporting Operational
Zoom Download Center Operational
Zoom REST API Operational
UA Network Connectivity Operational
90 days ago
100.0 % uptime
Today
UAF Campus Connectivity Operational
90 days ago
100.0 % uptime
Today
Statewide Network Connectivity Operational
90 days ago
100.0 % uptime
Today
UAF/SW VPN Operational
90 days ago
100.0 % uptime
Today
UAF Wireless Operational
90 days ago
100.0 % uptime
Today
UAF/SW File Servers Operational
90 days ago
100.0 % uptime
Today
ELMO.alaska.edu - Easy Login Maintenance Option for UAF/SW Operational
90 days ago
99.97 % uptime
Today
VDI - Virtual Desktop Infrastructure Operational
90 days ago
100.0 % uptime
Today
Other IT Services Operational
UAF Canvas Operational
90 days ago
100.0 % uptime
Today
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.

No incidents or maintenance related to this downtime.

Scheduled Maintenance

Renew AD EFS Certificate for UA Domain Jan 26, 2026 14:00-17:00 AKST

Renew the UA domain certificate that is used by the Encrypted File System for
encrypting Windows files / folders. The current certificate expires on 1/30/2026.
Posted on Jan 21, 2026 - 11:27 AKST

Enable advanced auditing of LDAP events and enable LDAP Signing and Channel Binding on UA Domain Controllers Jan 27, 2026 14:00-17:00 AKST

Enable advanced auditing on all AD Domain Controllers to monitor for LDAP signing
events 2888 and channel binding events 3039, 3074, 3075.
Posted on Jan 21, 2026 - 11:44 AKST
System Metrics Month Week Day
UA Learn Activity ?
Fetching
UA Learn Active Users ?
Fetching
Jan 24, 2026

No incidents reported today.

Jan 23, 2026
NetApp Network Migration
Completed - The scheduled maintenance has been completed.
Jan 23, 21:00 AKST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 23, 17:00 AKST
Scheduled - Migrate network connectivity for our NetApp storage appliance from the old 5548s to the new DCNXs. We do not expect this activity to impact running services.
Jan 21, 11:21 AKST
Change 365 DUO to External Authentication Method
Completed - The scheduled maintenance has been completed.
Jan 23, 13:00 AKST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 23, 09:00 AKST
Scheduled - Change conditional access policy to require MFA for DUO.
Jan 21, 11:18 AKST
Microsoft UA SSO Authentication Disruption
Resolved - UAA ITS reports that they will be leaving the change reverted for the time being. Since authentication methods for these logins have also reverted, access to Microsoft-based logins should be restored for all users.

Please report any continued issues to your campus IT helpdesk, and thank you again for your time as we followed this incident!
Jan 23, 12:38 AKST
Monitoring - UAA ITS has rolled back the change that is suspected to have caused this issue, and affected users are reporting that Duo has become the default authentication method for Microsoft-based logins again. Please report any continued issues to your campus IT helpdesk, and thank you again for your time!

We will continue to monitor the stability of this fix while UAA assesses how to progress with the change. Updates can be expected at end-of-day and as new information becomes available.
Jan 23, 12:10 AKST
Investigating - Microsoft-based SSO logins are experiencing an issue where they will not prompt for Duo and instead ask users for a passcode or other authentication method. UAA ITS is aware and investigating.

Their updates on the situation can be viewed at https://status.uaa.alaska.edu/incidents/7753sf6xmzyr, and we will be making updates to this statuspage at 1-hour intervals.

Thank you for your patience during the resolution of this issue!
Jan 23, 11:33 AKST
BeyondTrust Remote Support/Bomgar Outage
Resolved - Our migration to a cloud-based appliance for chat and remote support has completed, and these services are available again using the 'Chat with NTS' button on our homepage (https://www.uaf.edu/nooktech/).

Thanks so much for your time as we worked to resolve this issue!
Jan 23, 09:40 AKST
Identified - The NTS Service Desk chat and remote support services (Bomgar) are unavailable while we troubleshoot difficulties following our upgrade to a cloud-based appliance. We expect to have the issue resolved and functionality restored during the business day, and will make updates at 3-hour intervals and as the situation develops. Thank you for your patience during the resolution of this issue!
Jan 23, 07:30 AKST
Jan 22, 2026
BeyondTrust Server Migration
Completed - The scheduled maintenance has been completed.
Jan 22, 20:30 AKST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 22, 19:30 AKST
Scheduled - Our BeyondTrust Remote Support server is moving from on-premises to cloud hosting. On Thursday at 7:30pm, the support.alaska.edu instance will be redirected to the external cloud site.
Jan 21, 11:11 AKST
TEST Banner Upgrades
Completed - The scheduled maintenance has been completed.
Jan 22, 09:30 AKST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 22, 07:00 AKST
Update - We will be undergoing scheduled maintenance during this time.
Jan 21, 12:56 AKST
Scheduled - TEST Banner systems will be upgraded with the updates listed below. The following banner components will be unavailable during this upgrade window.

Banner Database
Banner Admin
UAOnline
Banner 9 Self Service
Banner Job Submission
Automic Application Manager
Banner Workflow
Banner Communication Management
Jasper Reports
Banner Access Manager
Maps server

TEST Banner upgrades to be applied:

Financial Aid 8.55.1 & 9.3.56.1 Regulatory Upgrades (January Release)

(Date was moved up to 1/22/26 at 7am as change was renegotiated by stakeholders)
Jan 21, 11:42 AKST
BeyondTrust Remote Support/Bomgar Outage
Resolved - The OIT Networking team has reverted the change that resulted in this outage, and our chats and remote support sessions are functional and available again. Thank you again for your patience during the resolution of this issue!
Jan 22, 08:55 AKST
Identified - The NookTech/OIT BeyondTrust Remote Support service is currently experiencing issues, resulting in our web chat and remote support sessions being unavailable. We expect the service to be available again by 9:00am today and will be making updates at 3-hour intervals or as new information becomes available.

The service desk can still be contacted via email, phone, or ticket creation for service requests and incident reports for the time being.

Thank you for your patience during the resolution of this issue!
Jan 22, 07:57 AKST
Zoom Hub Enablement
Completed - The scheduled maintenance has been completed.
Jan 22, 07:45 AKST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 22, 07:30 AKST
Scheduled - Enable Zoom Hub for Admin and Support staff to become familiar with feature for supportability before it’s enforced enablement by Zoom for all Zoom platform users on 02/06/2026

The change being made will enable the option for Admins and Support staff groups only.
Zoom will be enabling the feature for all users on 02/06/2026.
Jan 21, 11:05 AKST
Jan 21, 2026
Jan 20, 2026

No incidents reported.

Jan 19, 2026

No incidents reported.

Jan 18, 2026

No incidents reported.

Jan 17, 2026

No incidents reported.

Jan 16, 2026

No incidents reported.

Jan 15, 2026
Emergency Firewall Maintenance
Completed - The scheduled maintenance has been completed.
Jan 15, 00:00 AKST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 14, 22:00 AKST
Scheduled - This maintenance will affect all traffic to/from UAF and UAF-affiliated sites, including campus internet and VPN access.

Network Engineers will be performing critical maintenance to the UA VPN and Network from 10:00 PM to 11:59 PM tonight (01/14/2026). Two brief outages (less than 3-seconds each) are expected while the maintenance is performed.
Jan 14, 16:19 AKST
Jan 14, 2026
Jan 13, 2026
wiki.alaska.edu Outage
Resolved - The PAS team has resolved the issue with the Confluence Wiki, and has confirmed the fix remains stable. Thank you again for your patience during the resolution of this issue!
Jan 13, 08:00 AKST
Update - The OIT PAWS team is continuing to monitor the stability of the Confluence Wiki. Our next status update will be at 8:00 AM.
Jan 12, 17:43 AKST
Monitoring - The PAWS team has identified the issue and has implemented a fix. The Confluence Wiki service is functional again and being monitored for stability. Thank you for your patience during the resolution of this issue! You can expect another update at end-of-day (5:00 PM).
Jan 12, 12:44 AKST
Investigating - We have received reports that the Confluence Wiki service (wiki.alaska.edu) is currently experiencing issues. The OIT PAWS team is currently investigating, and we will be making updates at 3-hour intervals.

Thank you for your patience during the resolution of this issue!
Jan 12, 08:26 AKST
Jan 12, 2026
Jan 11, 2026

No incidents reported.

Jan 10, 2026

No incidents reported.

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