NTS and OIT System Status

Identified - Microsoft is discontinuing the M365 A1 Plus license, and some users are being transitioned from the M365 A1 "Plus" license to the M365 A1 license. This results in a loss of access to the desktop version of Office 365 applications, but all users should still be able to use the web-based apps at https://m365.cloud.microsoft/apps/ (requires UA login).

This change affects Crafts & Trades staff, Adjunct/Temporary Faculty, and Emeritus Faculty members. If you're not a member of these groups and are experiencing issues with the Microsoft Office suite, please reach out to your campus's IT helpdesk!

You can find more information about the license change here: https://www.uaf.edu/nooktech/news/microsoft-365-a1-license-changes.php
As well as status reports by the license holder, UAA, here: https://status.uaa.alaska.edu/

Due to the longstanding nature of this change and resulting disruption, we will be updating this status only as new information becomes available. We are actively communicating with UAA about the situation, and appreciate your time and understanding as we navigate this unexpected transition. Thank you!
Oct 10, 2025 - 12:16 AKDT

About This Site

Welcome to OIT's home for real-time information and updates on our services. Here you'll find live and eventually historical data on system performance and metrics. If there are any service interruptions, a note will be posted here. (Note, historical information is accurate back to 12/16/17)

Uptime over the past 90 days. View historical uptime.

Accounts & Accesses Operational

DUO Operational

90 days ago

100.0 % uptime

Today

Duo Core Authentication Service Operational

90 days ago

100.0 % uptime

Today

Duo Admin Panel Operational

90 days ago

100.0 % uptime

Today

Duo Push Delivery Operational

90 days ago

100.0 % uptime

Today

Duo Phone Call Delivery Operational

90 days ago

100.0 % uptime

Today

UA Blackboard Learn Operational

90 days ago

99.67 % uptime

Today

UA Blackboard Learn Web Application Operational

90 days ago

99.67 % uptime

Today

UA Blackboard Learn SIS Integration Operational

Banner Operational

90 days ago

99.98 % uptime

Today

Banner Admin Modules Operational

90 days ago

100.0 % uptime

Today

UAOnline Operational

Banner 9 Operational

90 days ago

99.97 % uptime

Today

Banner Cloud Operational

Banner App Nav Operational

Banner 8 Self Service (UAOnline) Operational

Banner Admin (Banner 9) Operational

Employee Self Service Operational

Faculty Self Service Operational

Finance Self Service Operational

General Events Management Self Service Operational

General Self Service Operational

Student Registration Self Service Operational

Student Self Service Operational

Banner Workflow Operational

Automic Operational

Banner Event Publisher Operational

EIS Operational

Evisions MAPS Operational

Jasper Reports Operational

SSB 8 Operational

Degree Works Operational

Degree Works (UAA) Operational

Degree Works Composer (UAA) Operational

Degree Works Controller (UAA) Operational

Degree Works DWTE (UAA) Operational

Degree Works Responsive Dashboard (UAA) Operational

Degree Works Scribe (UAA) Operational

Degree Works Transit (UAA) Operational

Degree Works (UAF) Operational

Degree Works Composer (UAF) Operational

Degree Works Controller (UAF) Operational

Degree Works DWTE (UAF) Operational

Degree Works Responsive Dashboard (UAF) Operational

Degree Works Scribe (UAF) Operational

Degree Works Transit (UAF) Operational

Degree Works (UAS) Operational

Degree Works Composer (UAS) Operational

Degree Works Controller (UAS) Operational

Degree Works DWTE (UAS) Operational

Degree Works Responsive Dashboard (UAS) Operational

Degree Works Scribe (UAS) Operational

Degree Works Transit (UAS) Operational

UA Google Apps Operational

Google Apps Single Sign On Operational

Google Apps Gmail Operational

Google Apps Calendar Operational

Google Apps Google Drive Operational

Google Apps Docs Operational

Google Apps Sheets Operational

Google Apps Slides Operational

Google Apps Sites Operational

Google Apps Groups Operational

Google Apps Hangouts Operational

Google Apps Classroom Operational

Google Apps Talk Operational

Google Apps Voice Operational

Alaska.edu website Operational

Alaska.edu Edit Server Operational

Alaska.edu Frontends Operational

UAF.edu website Operational

UAF.edu Edit Server Operational

UAF.edu Frontends Operational

Software Licensing Degraded Performance

90 days ago

97.52 % uptime

Today

keys.alaska.edu Operational

Matlab Network License Operational

ERDAS Licensing Operational

SPSS Licensing Operational

ArcGIS Licensing Operational

Microsoft Office 365 License Degraded Performance

90 days ago

97.52 % uptime

Today

Zoom Operational

Zoom Phone Operational

Zoom Meetings Operational

Zoom Chat Operational

Zoom Meeting Telephony Services Operational

Zoom Web Portal Operational

Zoom Cloud Recording Operational

Zoom Zoom Video Webinars Operational

Zoom Dashboard & Reporting Operational

Zoom Download Center Operational

Zoom REST API Operational

UA Network Connectivity Operational

90 days ago

99.85 % uptime

Today

UAF Campus Connectivity Operational

90 days ago

99.89 % uptime

Today

Statewide Network Connectivity Operational

90 days ago

99.89 % uptime

Today

UAF/SW VPN Operational

90 days ago

99.72 % uptime

Today

UAF Wireless Operational

90 days ago

99.89 % uptime

Today

UAF/SW File Servers Operational

90 days ago

99.91 % uptime

Today

ELMO.alaska.edu - Easy Login Maintenance Option for UAF/SW Operational

90 days ago

100.0 % uptime

Today

VDI - Virtual Desktop Infrastructure Operational

90 days ago

100.0 % uptime

Today

Other IT Services Operational

UAF Canvas Operational

90 days ago

99.68 % uptime

Today

Operational

Degraded Performance

Partial Outage

Major Outage

Maintenance

System Metrics Month Week Day

UA Learn Activity

Fetching

UA Learn Active Users

Fetching

Past Incidents

Nov 2, 2025

No incidents reported today.

Nov 1, 2025

No incidents reported.

Oct 31, 2025

Elvey 6th Floor Network Upgrade

Completed - The scheduled maintenance has been completed.
Oct 31, 22:00 AKDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 24, 19:00 AKDT

Scheduled - During our Elvey building network upgrade we'll replace the current Cisco network switches with newer ones.

There will a brief outage affecting 6th and 7th floor wired and wireless connectivity while we swap to the new gear.
Oct 24, 17:05 AKDT

PROD Banner/Application Manager Upgrades

Completed - The scheduled maintenance has been completed.
Oct 31, 00:00 AKDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 30, 20:00 AKDT

Scheduled - The PROD Application Manager system will be upgraded to the current version. Automated Banner related jobs will not be processed during this time, but will resume after the upgrade has completed.
Oct 24, 17:08 AKDT

Oct 30, 2025

Oct 29, 2025

Microsoft Azure/NextGen/Touchnet Outage

Resolved - Microsoft reports that they've reverted their configuration to its 'last known good' state, and are observing while dependent services recover. UA services that were reported as affected by this outage (NextGen and Touchnet) are functional, and as a result, we will be ending our reporting on the matter.

Further updates directly from Microsoft can be viewed on their statuspage at https://azure.status.microsoft/

Thank you for your time as we followed the resolution of this incident!
Oct 29, 16:30 AKDT

Monitoring - As of 1:46pm, Microsoft has stated they ". . . are currently recovering nodes and re-routing traffic through healthy nodes. As recovery progresses, some requests may still land on unhealthy nodes, resulting in intermittent failures or reduced availability until more nodes are fully restored. This recovery effort involves reloading configurations and rebalancing traffic across a large volume of nodes to restore full operational scale. The process is gradual by design, ensuring stability and preventing overload as dependent services recover. We expect continued improvement across affected regions. This means we expect recovery to happen by 23:20 UTC on 29 October 2025"

Full Microsoft status page can be found here: https://azure.status.microsoft/en-us/status

Thank you again for your patience as we continue to monitor this incident. Our next update will follow Microsoft's planned update in two hours.
Oct 29, 13:48 AKDT

Update - As of 11:47am, Microsoft has stated they ". . . anticipate full mitigation within the next four hours as we continue to recover nodes. This means we expect recovery to happen by 23:20 UTC on 29 October 2025. We will provide another update on our progress within two hours, or sooner if warranted."

Full Microsoft status page can be found here: https://azure.status.microsoft/en-us/status

Thank you again for your patience as we continue to monitor this incident. Our next update will follow Microsoft's planned update in two hours.
Oct 29, 11:49 AKDT

Update - As of 11:11am, there is no new update from Microsoft's status page. However, NextGen appears to have restored service to Dynamic Forms, and you should now be able to login to alaska.edu/nextgen like normal.

You can view Microsoft's real-time status reporting here: https://azure.status.microsoft/en-us/status

Thank you again for your patience as we continue to monitor this incident. We will continue to make updates as new information becomes available, and at 30-minute intervals.
Oct 29, 11:14 AKDT

Update - From Microsoft:
"Starting at approximately 16:00 UTC, customers and Microsoft services leveraging Azure Front Door (AFD) may have experienced latencies, timeouts, and errors. We have confirmed that an inadvertent configuration change was the trigger event for this issue.

Current status:

We have initiated the deployment of our last known good configuration, which is expected to complete within 30 minutes. As this deployment progresses, customers should begin to see initial signs of recovery. Once completed, we will begin recovering nodes and routing traffic through these healthy nodes.

Customer configuration changes will remain temporarily blocked while we continue mitigation efforts. We will notify customers once this block has been lifted.

Some customers may also have experienced issues accessing the Azure management portal. We have failed the portal away from AFD to mitigate these access issues. Customers should now be able to access the Azure portal directly, and while most portal extensions are functioning as expected, a small number of endpoints (e.g., Marketplace) may still experience intermittent loading problems.

We do not yet have an ETA for full mitigation, but we will provide another update within 30 minutes, once the deployment has completed.

Customers may also consider implementing failover strategies using Azure Traffic Manager to redirect traffic from Azure Front Door to their origin servers as an interim measure.

This message was last updated at 18:24 UTC on 29 October 2025"

At this time, Azure management itself can be accessed, but the many hosted services are still affected. We will continue to make updates on this incident as new information becomes available, and at 30-minute intervals. Thank you for your time as we do so!
Oct 29, 10:28 AKDT

Update - There has been no new information provided by Microsoft at this time. You can view their realtime status reporting here: https://azure.status.microsoft/en-us/status

Thank you again for your patience as we continue to monitor this incident. We will continue to make updates as new information becomes available, and at 30-minute intervals.
Oct 29, 09:55 AKDT

Identified - From Microsoft:
"Starting at approximately 16:00 UTC, we began experiencing Azure Front Door (AFD) issues resulting in a loss of availability of some services. We suspect that an inadvertent configuration change as the trigger event for this issue. We are taking two concurrent actions where we are blocking all changes to the AFD services and at the same time rolling back to our last known good state.

We have failed the portal away from AFD to mitigate the portal access issues. Customers should be able to access the Azure management portal directly.

We do not have an ETA for when the rollback will be completed, but we will update this communication within 30 minutes or when we have an update.

This message was last updated at 17:18 UTC on 29 October 2025"

At this time, Azure management itself can be accessed, but the many hosted services are still affected. We will continue to make updates on this incident as new information becomes available, and at 30-minute intervals. Thank you for your time as we do so!
Oct 29, 09:23 AKDT

Investigating - Microsoft is reporting large-scale DNS issues that appear to be affecting the availability and stability of a number of Microsoft-hosted services. This is a vendor-side issue and we are monitoring their public status for updates. Their reporting on the matter can be viewed here: https://azure.status.microsoft/en-us/status and we will be making updates at 30-minute intervals.

Thank you so much for your time and patience during the resolution of this issue.
Oct 29, 08:42 AKDT

Touchnet Outage

Resolved - Touchnet is accessible at this time for both users and technicians.

The root Azure outage is still ongoing, and you can view our reporting on the status of that incident here: https://manage.statuspage.io/pages/ld2hkxw36y26/incidents/fgv76pmjw38q

Thank you for your time and patience as we follow the resolution of these issues!
Oct 29, 16:15 AKDT

Identified - Touchnet has confirmed that their outage is directly related to Azure's ongoing large-scale issues, and we will be reporting on both within the same posting-- you can view that status here: https://status.alaska.edu/incidents/fgv76pmjw38q
Oct 29, 09:16 AKDT

Investigating - We have received reports that the technician login for Touchnet is currently experiencing issues. We are uncertain as to whether or not this is related to the ongoing Microsoft outage, and UA Financial Systems is reaching out to the vendor for clarification. We will be reporting updates on this outage at 30-minute intervals.

Thank you for your patience during the resolution of this issue!
Oct 29, 08:48 AKDT

Nextgen Outage

Resolved - NextGen appears to have put a workaround in place, and their service is operational. You can access your NextGen dashboard at alaska.edu/nextgen

The root Azure outage is still ongoing, and you can view our reporting on the status of that incident here: https://manage.statuspage.io/pages/ld2hkxw36y26/incidents/fgv76pmjw38q

Thank you for your time and patience as we follow the resolution of these issues!
Oct 29, 10:19 AKDT

Identified - NextGen has confirmed that the DynamicForms outage is directly related to Azure's ongoing large-scale issues, and we will be reporting on both within the same posting-- you can view that status here: https://status.alaska.edu/incidents/fgv76pmjw38q
Oct 29, 08:57 AKDT

Investigating - We have received reports that Nextgen is currently experiencing a complete outage. It appears to be a vendor issue-- the OIT PAWS team is monitoring status updates from the vendor, and we will be making updates at 30-minute intervals.

Thank you for your patience during the resolution of this issue!
Oct 29, 08:34 AKDT

ELMO SSL Certificate Update

Completed - The scheduled maintenance has been completed.
Oct 29, 09:45 AKDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 29, 09:20 AKDT

Scheduled - ELMO will be briefly unavailable while the SSL certificate is updated and the service is restarted.
Oct 24, 17:07 AKDT

Oct 28, 2025

No incidents reported.

Oct 27, 2025

No incidents reported.

Oct 26, 2025

No incidents reported.

Oct 25, 2025

No incidents reported.

Oct 24, 2025

Banner Job Submission Outage

Postmortem - Read details
Oct 31, 12:29 AKDT

Resolved - The OIT Enterprise Applications Services team reports that this issue has been resolved.

Thanks so much for your time as we followed this outage, and have a wonderful weekend!
Oct 24, 16:04 AKDT

Investigating - We have received reports that pages in Banner requiring job submissions are experiencing issues. The OIT Enterprise Applications Services team is currently investigating, and we will be making updates at 1-hour intervals.

Thank you for your patience during the resolution of this issue!
Oct 24, 15:49 AKDT

TEST Banner Upgrades

Completed - The scheduled maintenance has been completed.
Oct 24, 02:00 AKDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 23, 17:00 AKDT

Scheduled - TEST Banner systems will be upgraded with the updates listed below. The following banner components will be unavailable during this upgrade window.

Banner Database
Banner Admin
UAOnline
Banner 9 Self Service
Banner Job Submission
Automic Application Manager
Banner Workflow
Banner Communication Management
Jasper Reports
Banner Access Manager
Maps server

TEST Banner upgrades to be applied:

All remaining Q3 Upgrades will be applied.
Oct 22, 10:44 AKDT

Oct 23, 2025

Enabling Additional Email Security Platform

Completed - The scheduled maintenance has been completed.
Oct 23, 14:00 AKDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 23, 13:00 AKDT

Scheduled - No outage is expected during this change. OIT Security will be implementing an additional email security product to aid in filtering out potentially harmful messages from UA inboxes.
Oct 17, 15:12 AKDT

Oct 22, 2025

TEST Banner Upgrades

Completed - The scheduled maintenance has been completed.
Oct 22, 09:00 AKDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 20, 17:00 AKDT

Oct 21, 2025

Blackboard, Canvas, Amazon Web Services Outage

Resolved - Blackboard has resolved their outage related to issues with AWS, and the other services we've mention also appear to have recovered. You can view Blackboard's reporting on their outage here: https://status.blackboard.com/incidents/g8bt1pvmtmh9

Thank you for your time and patience as we followed the resolution of this issue!
Oct 21, 07:48 AKDT

Update - There have been no updates to Blackboard's status, but Canvas has remained stable and reachable. Blackboard is still monitoring the stability of their fixes, and their current status can be found here: https://status.blackboard.com/

We are maintaining a 'monitoring' status until they report all-green.

Thank you for your time as we follow the resolution of this issue! We will continue reporting tomorrow morning at the start of the business day (8:00am).
Oct 20, 17:44 AKDT

Update - UA's Canvas instance is now available and operational, resolving the major component issues we have been tracking here. Blackboard is still monitoring the stability of their fixes, and their current status can be found here: https://status.blackboard.com/

We are maintaining a 'monitoring' status until they report all-green.

Thank you for your time as we followed the resolution of this issue; in its monitoring state, you can expect updates at three-hour intervals, or when new information is received.
Oct 20, 14:48 AKDT

Update - Services for Blackboard (classes.alaska.edu) have been restored, but remain potentially unstable-- OIT PAWS and Networking have removed the Status Page redirect on Blackboard, so it should be accessible again. Canvas and other mentioned services are still unavailable at this time.

Thank you for your patience and understanding as we continue to monitor the resolution of this issue!
Oct 20, 13:48 AKDT

Monitoring - Services for Blackboard (classes.alaska.edu) appear to be restored, but remain potentially unstable-- OIT PAWS and Networking are currently undoing the redirect that takes users to this statuspage when accessing Blackboard, so it should be accessible again shortly. Canvas and other mentioned services are still unavailable at this time.

Thank you for your patience and understanding as we continue to monitor the resolution of this issue!
Oct 20, 12:27 AKDT

Update - AWS is continuing to work on the problem, and per their status page appears to slowly be restoring function to different services. Their status page can be viewed here: https://health.aws.amazon.com/health/status

Thank you for your continued patience.
Oct 20, 11:47 AKDT

Update - There is no new information available at this time-- thank you for your patience as we continue to monitor the situation. You can expect further updates at 1-hour intervals.
Oct 20, 09:47 AKDT

Identified - AWS states that it has mitigated the main problem, and many services are recovering-- the services listed here still appear to be in a unavailable and degraded states. We will continue reporting until a full resolution has been reached. You can expect another update in one hour; thanks so much for your time!
Oct 20, 08:58 AKDT

Update - Qualtrics and Digication are also affected by the AWS outage.

Digication has published a status update here: https://support.digication.com/hc/en-us/articles/42322436155291-Intermittent-Errors-reported-October-20-2025
Oct 20, 08:23 AKDT

Update - Instructure Canvas appears to also be affected by this outage and the UAF instance is fully unavailable at this time.

Thank you again for your patience as we monitor the extent of services affected by this outage.
Oct 20, 07:58 AKDT

Investigating - We have received reports that Blackboard is currently experiencing issues; the issue has been recognized by the vendor as related to a current Amazon Web Services (AWS) outage. You can view the vendor's reporting on this issue at https://status.blackboard.com/ and we will be making updates at 1-hour intervals.

Thank you for your patience during the resolution of this issue!
Oct 20, 07:46 AKDT

Oct 20, 2025

NON PROD Banner Data Refresh|Clone From PROD to TEST

Completed - The scheduled maintenance has been completed.
Oct 20, 17:00 AKDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 20, 09:00 AKDT

Scheduled - TEST Banner environment will be refreshed or cloned from data in the production Banner environment to facilitate UA business processes to use this instance for testing and validation of processes. During this event the environment will be unavailable during the duration of the event.
Jul 23, 11:31 AKDT

Emergency Maintenance - Butrovich Data Center i59 Network Switch

Completed - The scheduled maintenance has been completed.
Oct 20, 14:19 AKDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 20, 12:48 AKDT

Scheduled - Systems in Butrovich Data Center rack i59 utilizing the affected network switch will experience a loss of service during the outage window. This includes Campus point-of-sale devices, remote workers utilizing OfficeExtend wireless access points, and systems in BDC rack i59 with 1Gbps connections.

OIT Telecommunications Services will reboot the network switch in rack i59 in the Butrovich Data Center which is experiencing degraded performance.
Oct 20, 12:45 AKDT

Oct 19, 2025

PROD Banner Upgrades

Completed - The scheduled maintenance has been completed.
Oct 19, 23:00 AKDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 19, 19:00 AKDT

Scheduled - PROD Banner systems will be upgraded with the updates listed below. The following banner components will be unavailable during this upgrade window.

Banner Database
Banner Admin
UAOnline
Banner 9 Self Service
Banner Job Submission
Automic Application Manager
Banner Workflow
Banner Communication Management
Jasper Reports
Banner Access Manager
Maps server

PROD Banner upgrades to be applied:

FIN AID 8.54
FIN AID 9.3.53
Oct 17, 15:20 AKDT

PROD OnBase Quarterly Update and Refresh

Completed - The scheduled maintenance has been completed.
Oct 19, 12:00 AKDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 19, 09:00 AKDT

Scheduled - This short downtime for all 4 OnBase servers is needed to apply the cumulative Windows updates as well as to reset the license cache and clean out the OnBase cruft. It includes:

sw-onbase-pw2.apps.ad.alaska.edu ( Web server )
sw-onbase-pa2.apps.ad.alaska.edu ( Application server )
sw-onbase-pwf2.apps.ad.alaska.edu ( Process server )
sw-onbase-ps2.apps.ad.alaska.edu ( Storageserver )
Oct 17, 15:23 AKDT

Zoom Standard Changes

Completed - The scheduled maintenance has been completed.
Oct 19, 06:30 AKDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 19, 06:00 AKDT

Scheduled - There is no outage expected during this maintenance. The Zoom Admin Group will be modifying the current feature configuration for UA licensed Zoom accounts as follows:

Disabling the following features:
General: Track Billable Hours
Webinar Plus & Events: Enable product tab

Disabling the following features for testing under the Test Subaccount:
AI Companion: Show educational onboarding assistant to new users.
Zoom Hub: Enable feature

Allowing the following low-risk settings to auto-enable
Meetings: Automated captions on device (auto-enable on 10/10/2025)
Whiteboard: Search and add images from Pexels (auto-enable on 10/19/25)
Oct 17, 15:31 AKDT

NON-PROD Monthly OS Patching for Banner, Degree Works, UAOnline, and Related Systems

Completed - The scheduled maintenance has been completed.
Oct 19, 03:00 AKDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 18, 21:00 AKDT

Scheduled - NON PROD environment Banner and related hosted systems will have current operating systems patches applied. This includes outages for the following services:

Banner Database
Banner Admin
UAOnline
Banner 9 Self Service
All Degree Works instances
Banner Job Submission
Automic Application Manager
Banner Workflow
Banner Communication Management
Jasper Reports
Banner Access Manager
Maps server
Oct 17, 15:34 AKDT