Investigating - Users of Banner may experience some slow performance. OIT is aware of and researching this issue. Please continue to report issues as you experience them. Thank you for your patience as we look into this.
Nov 14, 14:45 AKST

About This Site

Welcome to OIT's home for real-time information and updates on our services. Here you'll find live and eventually historical data on system performance and metrics. If there are any service interruptions, a note will be posted here. (Note, historical information is accurate back to 12/16/17)

Accounts & Accesses   ? Operational
UA Blackboard Learn Operational
90 days ago
99.92 % uptime
Today
UA Blackboard Learn Web Application   Operational
90 days ago
99.92 % uptime
Today
UA Blackboard Learn SIS Integration   ? Operational
Banner Operational
90 days ago
99.97 % uptime
Today
Banner Admin Modules   ? Operational
90 days ago
100.0 % uptime
Today
UAOnline   Operational
Banner 9   Operational
90 days ago
99.94 % uptime
Today
UA Network Connectivity   ? Operational
90 days ago
99.89 % uptime
Today
UA Google Apps Operational
Google Apps Single Sign On   ? Operational
Google Apps Gmail   Operational
Google Apps Calendar   Operational
Google Apps Drive   Operational
Google Apps Docs   Operational
Google Apps Sheets   Operational
Google Apps Slides   Operational
Google Apps Sites   Operational
Google Apps Groups   Operational
Google Apps Hangouts   Operational
Google Apps Classroom   Operational
Alaska.edu website Operational
Alaska.edu Edit Server   ? Operational
Alaska.edu Frontends   ? Operational
UAF.edu website Operational
UAF.edu Edit Server   Operational
UAF.edu Frontends   ? Operational
Software Licensing Operational
keys.alaska.edu   ? Operational
Matlab Network License   ? Operational
ERDAS Licensing   Operational
SPSS Licensing   Operational
ArcGIS Licensing   Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Scheduled Maintenance
Wired/Wireless Network Authentication Changes Dec 26, 08:00 - Dec 28, 17:00 AKST
Update - We will be undergoing scheduled maintenance during this time.
Nov 28, 12:02 AKST
Scheduled - OIT Network Operations will be cutting over wired and wireless network authentication systems for all wireless networks and wired networks in the residence halls to the new RADIUS servers. This has multiple impacts for users, which is further detailed in the larger change announcement found here: https://alaska.edu/oit/replace-radius/

Specific changes are as follows:

* Eduroam users will need to "forget" their current connection and use the new onboarding procedures found here: https://alaska.edu/oit/replace-radius/eduroam/
* Students in all residence halls will need to re-whitelist their wired devices after this change is completed for their residence hall. Information can be found here: https://alaska.edu/oit/replace-radius/devices/
* UAGuest users will see a new web portal and user registration process. More information can be found here: https://alaska.edu/oit/replace-radius/access/
* UAlaska users are anticipated to continue operating as they are today without any changes. If users experience troubles, it is recommended to review connectivity information here: https://alaska.edu/oit/services/campus-wireless-network/ualaska/

Users will likely experience disruptions during the activity window and once locations/networks are completed, they will need to use the new methods above for connectivity. Due to the scope of the work involved, it is difficult to provide exact windows or notifications for each network/location that will change. The winter hard closure was chosen as an optimal window to minimize user disruption since most users should not be on campus at this time.

Additionally, this change will encompass rural/remote UAF campuses as we align all wireless networks with the main campus. (An exception to this is Toolik Field Station, which will be phased in at a later date.) All wireless networks across all campuses will be expected to operate the same and current opt in for UAGuest access will be retained. Separate communication methods have been employed to notify these campuses of the changes.
Nov 28, 12:01 AKST
UA Learn Activity ?
Fetching
UA Learn Active Users ?
Fetching
Past Incidents
Dec 10, 2018

No incidents reported today.

Dec 9, 2018

No incidents reported.

Dec 8, 2018

No incidents reported.

Dec 7, 2018
Completed - The scheduled maintenance has been completed.
Dec 7, 06:00 AKST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Dec 7, 00:00 AKST
Scheduled - Per GCI:
Status
RescheduledThe maintenance below has been rescheduled, please see updated date and time.
Location of Work
Susitna River bridge at Parks Highway MP 104, AK
Reason for Maintenance
GCItechnicians will migrate services to new fiber-optic cable.
Down Time Expected
Expect intermittent service interruptions during this maintenance window.
Ticket Number
N-112118-65016
Dec 5, 12:15 AKST
Dec 6, 2018
Completed - The scheduled maintenance has been completed.
Dec 6, 16:33 AKST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Dec 6, 15:00 AKST
Scheduled - During the course of this activity the main University websites configurations will be updated:
www.alaska.edu, alaska.edu, www.uaf.edu,uaf.edu. There is no expected outage to occur to any of these main websites. The OU Campus preview URLs will be temporarily unavailable during the course of this change. Those are: ou-webserver01.alaska.edu and ou-webserver02.alaska.edu. The impact to those will be that content editors in OU Campus will not be able to preview edits they are making to their websites.
Dec 5, 12:13 AKST
Completed - The scheduled maintenance has been completed.
Dec 6, 05:15 AKST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Dec 6, 05:01 AKST
Scheduled - OIT Networks has been tracking a minor issue after the authentication changes that appear to cause Playstation devices to report loss of connectivity to the Playstation network after approximately 5 minutes of being authenticated. Debugs have not indicated a problem and network device does retain network connectivity in testing. Software upgrade is requested to isolate possible software interactions as there are some known bugs surrounding AAA accounting.
Dec 5, 11:47 AKST
Dec 5, 2018

No incidents reported.

Dec 4, 2018

No incidents reported.

Dec 3, 2018
Completed - The scheduled maintenance has been completed.
Dec 3, 21:30 AKST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Dec 3, 21:00 AKST
Update - We will be undergoing scheduled maintenance during this time.
Dec 3, 15:50 AKST
Scheduled - OIT Networks has seen recent troubles with the Reichardt building core switch that has caused general disruption to wired and wireless network connectivity. Diagnosis of the issue has determined that the routing table limitations managed by the switch have been exceeded and the the switch requires a core adjustment, which requires an equipment reboot to take effect. The switch will be rebooted at 9:00PM and will cause a brief wired/wireless network outage. All connections are anticipated to restore after the reboot is completed.

Affected locations are the Reichardt Building and CCHRC. Wired, wireless and VoIP connections are expected to see disruption. Estimated time of recovery is less than 10 minutes.
Dec 3, 15:48 AKST
Completed - The scheduled maintenance has been completed.
Dec 3, 11:00 AKST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Dec 3, 09:00 AKST
Scheduled - OIT Network Operations will be cutting over the UAlaska wireless network to the new authentication back end. This process may cause a very brief disruption to traffic, however, it is anticipated that the change will not significantly impact user's access to the network. This change involves just the user authentication piece, which has been tested across multiple systems and will not require any user facing intervention to maintain access to the UAlaska network.
Nov 28, 11:37 AKST
Dec 2, 2018
Completed - The scheduled maintenance has been completed.
Dec 2, 09:00 AKST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Dec 2, 06:00 AKST
Scheduled - OIT Network Operations will be updating the software version on our primary and secondary wireless controllers. This is being done to resolve some identified issues with the current wireless controller software and address some security vulnerabilities. It is anticipated users may see wireless related outages with this change that could last up to an hour and possibly minor disruptions as fail over mechanisms are activated. Your patience is appreciated.
Nov 28, 10:57 AKST
Dec 1, 2018

No incidents reported.

Nov 30, 2018
Resolved - Our engineers found two issues causing the slowness and fixed them. We have since been monitoring the situation and have verified that the issue has been resolved. However, please contact us if you notice Banner performing slower than its typical baseline. We'd be happy to look into it. Have a great weekend!
Nov 30, 18:17 AKST
Investigating - We are currently investigating reports of slow page loading in Banner 8 and 9, but Banner otherwise appears to be functional. Please let us know if you are impacted as well or notice any components of Banner being non-functional.
Nov 30, 11:43 AKST
Nov 29, 2018
Completed - The scheduled maintenance has been completed.
Nov 29, 06:00 AKST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 29, 00:00 AKST
Scheduled - Select and Copy the description text below:

Per GCI:
Status
ScheduledThe maintenance below has been scheduled as noted.
Location of Work
Susitna River bridge at Parks Highway MP 104, AK
Reason for Maintenance
GCI technicians will migrate services to new fiber-optic cable.
Down Time Expected
Expect intermittent service interruptions during this maintenance window.
Nov 28, 10:53 AKST
Nov 28, 2018

No incidents reported.

Nov 27, 2018

No incidents reported.

Nov 26, 2018
Resolved - Our technicians have successfully brought the Bunnell network connection back online. The connection is stable and the issue has been resolved.
Nov 26, 21:07 AKST
Monitoring - A fix has been implemented and we are currently monitoring the situation.
Nov 26, 21:02 AKST
Update - We are continuing to work on a fix for the issue.
Nov 26, 20:35 AKST
Identified - We have identified two Bunnell network switches as the issue and our technicians are currently on-site fixing the issue. We will let you know when the network connection has been restored.
Nov 26, 19:44 AKST
Investigating - We are currently investigating a network outage in the Bunnell Building. As far as we know, Bunnell is the only building affected. Please stand by for an update.
Nov 26, 19:10 AKST