Monitoring - We have resolved a recent issue caused by an unexpected change with Duo authentication that impacted managed macOS computer logins across campus.
If you use a university-managed Mac, your login experience is now restored to normal operations. However, the first time you log back into your computer following this fix, you may see one or two additional Duo authentication prompts.
When signing into your managed Mac for the first time today:
1. Enter your usual account credentials at the primary macOS login screen.
2. Complete the Duo prompt(s): You may be prompted to authenticate through Duo an extra time as system permissions refresh and re-sync with your account.
3. Approve the request on your Duo mobile app, hardware token, or via your preferred MFA method as normal.
4. Select Next at the Let’s keep your account secure prompt.
5. Select Next at the Set up a sign-in method prompt.
If you continue to encounter login errors, repeated prompts to sync passwords on login, or any other issues logging into your Mac, please reach out to your campus IT Helpdesk.
Aug 03, 2026 - 14:35 AKDT
If you use a university-managed Mac, your login experience is now restored to normal operations. However, the first time you log back into your computer following this fix, you may see one or two additional Duo authentication prompts.
When signing into your managed Mac for the first time today:
1. Enter your usual account credentials at the primary macOS login screen.
2. Complete the Duo prompt(s): You may be prompted to authenticate through Duo an extra time as system permissions refresh and re-sync with your account.
3. Approve the request on your Duo mobile app, hardware token, or via your preferred MFA method as normal.
4. Select Next at the Let’s keep your account secure prompt.
5. Select Next at the Set up a sign-in method prompt.
If you continue to encounter login errors, repeated prompts to sync passwords on login, or any other issues logging into your Mac, please reach out to your campus IT Helpdesk.
Aug 03, 2026 - 14:35 AKDT
Update - NTS TSS team is continuing to investigate the cause of this issues. There are no further updates at this time.
The Iru prompt to sync your passwords is safe to ignore as best that you are able while we investigate why it is being prompted.
If unable to log into your UA Mac, they try switching to Local login. To switch to local login:
1. Click the profile icon (the person inside a circle) in the upper-right corner of the screen.
2. Select Switch to Local Login.
3. Enter your University login credentials in the username and password fields that appear near the bottom center of the screen.
4. Click Sign In to log in.
If you are still unable to log in, please contact your local IT Help Desk for further assistance.
Thank you for your continued patience as we work towards a full resolution; we will make further updates at 1 hour intervals and as new information becomes available.
Aug 03, 2026 - 11:44 AKDT
The Iru prompt to sync your passwords is safe to ignore as best that you are able while we investigate why it is being prompted.
If unable to log into your UA Mac, they try switching to Local login. To switch to local login:
1. Click the profile icon (the person inside a circle) in the upper-right corner of the screen.
2. Select Switch to Local Login.
3. Enter your University login credentials in the username and password fields that appear near the bottom center of the screen.
4. Click Sign In to log in.
If you are still unable to log in, please contact your local IT Help Desk for further assistance.
Thank you for your continued patience as we work towards a full resolution; we will make further updates at 1 hour intervals and as new information becomes available.
Aug 03, 2026 - 11:44 AKDT
Update - NTS TSS team is currently investigating the cause of this issues.
The Iru prompt to sync your passwords is safe to ignore as best that you are able while we investigate why it is being prompted.
If unable to log into your UA Mac, they try switching to Local login. To switch to local login:
1. Click the profile icon (the person inside a circle) in the upper-right corner of the screen.
2. Select Switch to Local Login.
3. Enter your University login credentials in the username and password fields that appear near the bottom center of the screen.
4. Click Sign In to log in.
If you are still unable to log in, please contact your local IT Help Desk for further assistance.
Thank you for your continued patience as we work towards a full resolution; we will make further updates at 1 hour intervals and as new information becomes available.
Aug 03, 2026 - 10:02 AKDT
The Iru prompt to sync your passwords is safe to ignore as best that you are able while we investigate why it is being prompted.
If unable to log into your UA Mac, they try switching to Local login. To switch to local login:
1. Click the profile icon (the person inside a circle) in the upper-right corner of the screen.
2. Select Switch to Local Login.
3. Enter your University login credentials in the username and password fields that appear near the bottom center of the screen.
4. Click Sign In to log in.
If you are still unable to log in, please contact your local IT Help Desk for further assistance.
Thank you for your continued patience as we work towards a full resolution; we will make further updates at 1 hour intervals and as new information becomes available.
Aug 03, 2026 - 10:02 AKDT
Update - The NTS Technology Support Services (TSS) team is currently investigating the cause of this issue.
If unable to log into your UA Mac, they try switching to Local login. To switch to local login:
1. Click the profile icon (the person inside a circle) in the upper-right corner of the screen.
2. Select Switch to Local Login.
3. Enter your University login credentials in the username and password fields that appear near the bottom center of the screen.
4. Click Sign In to log in.
If you are still unable to log in, please contact your local IT Help Desk for further assistance.
Thank you for your continued patience as we work towards a full resolution; we will make further updates at 3 hour intervals and as new information becomes available.
Aug 03, 2026 - 09:25 AKDT
If unable to log into your UA Mac, they try switching to Local login. To switch to local login:
1. Click the profile icon (the person inside a circle) in the upper-right corner of the screen.
2. Select Switch to Local Login.
3. Enter your University login credentials in the username and password fields that appear near the bottom center of the screen.
4. Click Sign In to log in.
If you are still unable to log in, please contact your local IT Help Desk for further assistance.
Thank you for your continued patience as we work towards a full resolution; we will make further updates at 3 hour intervals and as new information becomes available.
Aug 03, 2026 - 09:25 AKDT
Investigating - We have received reports that the Iru web login option is currently experiencing issues. The NTS Technology Support Services team is currently investigating, and we will be making updates at 3 hour intervals.
Switching to local login should allow you to log into your Mac.
Thank you for your patience during the resolution of this issue!
Aug 03, 2026 - 08:55 AKDT
Switching to local login should allow you to log into your Mac.
Thank you for your patience during the resolution of this issue!
Aug 03, 2026 - 08:55 AKDT
Identified - Microsoft is discontinuing the M365 A1 Plus license, and some users are being transitioned from the M365 A1 "Plus" license to the M365 A1 license. This results in a loss of access to the desktop version of Office 365 applications, but all users should still be able to use the web-based apps at https://m365.cloud.microsoft/apps/ (requires UA login).
This change affects Crafts & Trades staff, Adjunct/Temporary Faculty, and Emeritus Faculty members. If you're not a member of these groups and are experiencing issues with the Microsoft Office suite, please reach out to your campus's IT helpdesk!
You can find more information about the license change here: https://www.uaf.edu/nooktech/news/microsoft-365-a1-license-changes.php
As well as status reports by the license holder, UAA, here: https://status.uaa.alaska.edu/
Due to the longstanding nature of this change and resulting disruption, we will be updating this status only as new information becomes available. We are actively communicating with UAA about the situation, and appreciate your time and understanding as we navigate this unexpected transition. Thank you!
Oct 10, 2025 - 12:16 AKDT
This change affects Crafts & Trades staff, Adjunct/Temporary Faculty, and Emeritus Faculty members. If you're not a member of these groups and are experiencing issues with the Microsoft Office suite, please reach out to your campus's IT helpdesk!
You can find more information about the license change here: https://www.uaf.edu/nooktech/news/microsoft-365-a1-license-changes.php
As well as status reports by the license holder, UAA, here: https://status.uaa.alaska.edu/
Due to the longstanding nature of this change and resulting disruption, we will be updating this status only as new information becomes available. We are actively communicating with UAA about the situation, and appreciate your time and understanding as we navigate this unexpected transition. Thank you!
Oct 10, 2025 - 12:16 AKDT
About This Site
Welcome to NTA & OIT's home for real-time information and updates on our services. Here you'll find live and eventually historical data on system performance and metrics. If there are any service interruptions, a note will be posted here. (Note, historical information is accurate back to 12/16/17)
Accounts & Accesses
Operational
DUO
Operational
Duo Core Authentication Service
Operational
Duo Admin Panel
Operational
Duo Push Delivery
Operational
Duo Phone Call Delivery
Operational
UA Blackboard Learn
Operational
UA Blackboard Learn Web Application
Operational
UA Blackboard Learn SIS Integration
Operational
Banner
Operational
Banner Admin Modules
Operational
UAOnline
Operational
Banner 9
Operational
Banner Cloud
Operational
Banner App Nav
Operational
Banner 8 Self Service (UAOnline)
Operational
Banner Admin (Banner 9)
Operational
Employee Self Service
Operational
Faculty Self Service
Operational
Finance Self Service
Operational
General Events Management Self Service
Operational
General Self Service
Operational
Student Registration Self Service
Operational
Student Self Service
Operational
Banner Workflow
Operational
Automic
Operational
Banner Event Publisher
Operational
EIS
Operational
Evisions MAPS
Operational
Jasper Reports
Operational
SSB 8
Operational
Degree Works
Operational
Degree Works (UAA)
Operational
Degree Works Composer (UAA)
Operational
Degree Works Controller (UAA)
Operational
Degree Works DWTE (UAA)
Operational
Degree Works Responsive Dashboard (UAA)
Operational
Degree Works Scribe (UAA)
Operational
Degree Works Transit (UAA)
Operational
Degree Works (UAF)
Operational
Degree Works Composer (UAF)
Operational
Degree Works Controller (UAF)
Operational
Degree Works DWTE (UAF)
Operational
Degree Works Responsive Dashboard (UAF)
Operational
Degree Works Scribe (UAF)
Operational
Degree Works Transit (UAF)
Operational
Degree Works (UAS)
Operational
Degree Works Composer (UAS)
Operational
Degree Works Controller (UAS)
Operational
Degree Works DWTE (UAS)
Operational
Degree Works Responsive Dashboard (UAS)
Operational
Degree Works Scribe (UAS)
Operational
Degree Works Transit (UAS)
Operational
UA Google Apps
Operational
Google Workspace
Operational
Google Apps Single Sign On
Operational
Alaska.edu website
Operational
Alaska.edu Edit Server
Operational
Alaska.edu Frontends
Operational
UAF.edu website
Operational
UAF.edu Edit Server
Operational
UAF.edu Frontends
Operational
Software Licensing
Degraded Performance
keys.alaska.edu
Operational
Matlab Network License
Operational
ERDAS Licensing
Operational
SPSS Licensing
Operational
ArcGIS Licensing
Operational
Microsoft Office 365 License
Degraded Performance
Foxit License
Operational
Zoom
Operational
Zoom Phone
Operational
Zoom Meetings
Operational
Zoom Chat
Operational
Zoom Meeting Telephony Services
Operational
Zoom Web Portal
Operational
Zoom Cloud Recording
Operational
Zoom Zoom Video Webinars
Operational
Zoom Dashboard & Reporting
Operational
Zoom Download Center
Operational
Zoom REST API
Operational
UA Network Connectivity
Operational
UAF Campus Connectivity
Operational
Statewide Network Connectivity
Operational
UAF/SW VPN
Operational
UAF Wireless
Operational
UAF/SW File Servers
Operational
ELMO.alaska.edu - Easy Login Maintenance Option for UAF/SW
Operational
VDI - Virtual Desktop Infrastructure
Operational
Other IT Services
Operational
UAF Canvas
Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.
Scheduled Maintenance
Emergency Carrier Maintenance - UA Internet2 WAN Circuits Aug 24, 2026 23:00 - Aug 25, 2026 04:00 AKDT
An Alaska Communications (ACS) third party provider will perform emergency third-party maintenance on Monday, August 24, 2026, 11:00 PM through Tuesday, August 25, 2026, 4:00 AM AKDT to upgrade network equipment supporting our Internet2 circuits. This work is required to increase capacity and improve network reliability and cannot be rescheduled.
A service interruption of up to 20 minutes is expected at some point during this window. During that time, network users at all three MAUs and associated remote campuses/offices will lose connectivity to Internet2 and AWS resources.
Posted on Aug 21, 2026 - 14:38 AKDT
A service interruption of up to 20 minutes is expected at some point during this window. During that time, network users at all three MAUs and associated remote campuses/offices will lose connectivity to Internet2 and AWS resources.
Posted on Aug 21, 2026 - 14:38 AKDT
Carrier Maintenance - UA Inter-MAU WAN Circuits - ACS COPPER VALLEY EMERGENCY NETWORK MAINTENANCE Aug 25, 2026 00:00-03:00 AKDT
One service interruption of up to 2 hours is anticipated during the maintenance window.
From 12:00AM AKST to 3:00AM AKST on Tuesday, August 25, 2026, Copper Valley will be performing Emergency Network Maintenance. This maintenance will include splicing fiber at the Edgerton junction to fix a degrading fiber cable. One service interruption of up to 2 hours is anticipated during the maintenance window.
This maintenance has been deemed essential and cannot be rescheduled.
Posted on Aug 19, 2026 - 13:42 AKDT
From 12:00AM AKST to 3:00AM AKST on Tuesday, August 25, 2026, Copper Valley will be performing Emergency Network Maintenance. This maintenance will include splicing fiber at the Edgerton junction to fix a degrading fiber cable. One service interruption of up to 2 hours is anticipated during the maintenance window.
This maintenance has been deemed essential and cannot be rescheduled.
Posted on Aug 19, 2026 - 13:42 AKDT
Carrier Maintenance - UA Fairbanks-Anchorage WAN Circuit - Alaska Communications Network Maintenance Notification Aug 25, 2026 23:00 - Aug 26, 2026 07:00 AKDT
One service interruption of approximately 5-10 minutes is anticipated during the maintenance window.
Location: Anchorage, AK
Circuit IDs impacted for UAA/UAF:
Description of Work: From 11:00 PM AKDT on 8/25/2026 to 7:00 AM AKDT on 8/26/2026, Alaska Communications will be performing network maintenance to return circuits to their normal network path and complete follow-up work to optimize network configuration.
One service interruption of approximately 5-10 minutes is anticipated during the maintenance window.
Posted on Aug 19, 2026 - 13:50 AKDT
Location: Anchorage, AK
Circuit IDs impacted for UAA/UAF:
Description of Work: From 11:00 PM AKDT on 8/25/2026 to 7:00 AM AKDT on 8/26/2026, Alaska Communications will be performing network maintenance to return circuits to their normal network path and complete follow-up work to optimize network configuration.
One service interruption of approximately 5-10 minutes is anticipated during the maintenance window.
Posted on Aug 19, 2026 - 13:50 AKDT
TEST Banner Upgrades Aug 27, 2026 12:00-14:00 AKDT
TEST Banner systems will be upgraded with the updates listed below. The following banner components will be unavailable during this upgrade window.
Banner Database
Banner Admin
UAOnline
Banner 9 Self Service
Banner Job Submission
Automic Application Manager
Banner Workflow
Banner Communication Management
Jasper Reports
Banner Access Manager
Maps server
TEST Banner upgrades to be applied:
TEST - Financial Aid Regulatory Upgrades (July Releases) Set 1-202613 & Financial Aid Regulatory Upgrades (August Releases) Set 1-202614:
Target release date: 7/16/2026
BA FIN AID 8.57.1
* Target release date: 8/20/2026 *
BA FIN AID 9.3.58.1
BA FIN AID 8.57.2
Posted on Jul 15, 2026 - 14:12 AKDT
Banner Database
Banner Admin
UAOnline
Banner 9 Self Service
Banner Job Submission
Automic Application Manager
Banner Workflow
Banner Communication Management
Jasper Reports
Banner Access Manager
Maps server
TEST Banner upgrades to be applied:
TEST - Financial Aid Regulatory Upgrades (July Releases) Set 1-202613 & Financial Aid Regulatory Upgrades (August Releases) Set 1-202614:
Target release date: 7/16/2026
BA FIN AID 8.57.1
* Target release date: 8/20/2026 *
BA FIN AID 9.3.58.1
BA FIN AID 8.57.2
Posted on Jul 15, 2026 - 14:12 AKDT
Pharos Print Scout deployment to all NTS-managed computers Sep 1, 2026 17:00-18:00 AKDT
Installing the application "Pharos Print Scout" to all NTS managed workstations in effort of gaining anonymized printing metrics.
Posted on Aug 19, 2026 - 13:39 AKDT
Posted on Aug 19, 2026 - 13:39 AKDT