Microsoft 365 License Changes & Issues
Identified - Microsoft is discontinuing the M365 A1 Plus license, and some users are being transitioned from the M365 A1 "Plus" license to the M365 A1 license. This results in a loss of access to the desktop version of Office 365 applications, but all users should still be able to use the web-based apps at https://m365.cloud.microsoft/apps/ (requires UA login).

This change affects Crafts & Trades staff, Adjunct/Temporary Faculty, and Emeritus Faculty members. If you're not a member of these groups and are experiencing issues with the Microsoft Office suite, please reach out to your campus's IT helpdesk!

You can find more information about the license change here: https://www.uaf.edu/nooktech/news/microsoft-365-a1-license-changes.php
As well as status reports by the license holder, UAA, here: https://status.uaa.alaska.edu/

Due to the longstanding nature of this change and resulting disruption, we will be updating this status only as new information becomes available. We are actively communicating with UAA about the situation, and appreciate your time and understanding as we navigate this unexpected transition. Thank you!
Oct 10, 2025 - 12:16 AKDT

About This Site

Welcome to OIT's home for real-time information and updates on our services. Here you'll find live and eventually historical data on system performance and metrics. If there are any service interruptions, a note will be posted here. (Note, historical information is accurate back to 12/16/17)

Uptime over the past 90 days. View historical uptime.
Accounts & Accesses Operational
DUO Operational
90 days ago
100.0 % uptime
Today
Duo Core Authentication Service Operational
90 days ago
100.0 % uptime
Today
Duo Admin Panel Operational
90 days ago
100.0 % uptime
Today
Duo Push Delivery Operational
90 days ago
100.0 % uptime
Today
Duo Phone Call Delivery Operational
90 days ago
100.0 % uptime
Today
UA Blackboard Learn Operational
90 days ago
99.98 % uptime
Today
UA Blackboard Learn Web Application Operational
90 days ago
99.98 % uptime
Today
UA Blackboard Learn SIS Integration Operational
Banner Operational
90 days ago
99.96 % uptime
Today
Banner Admin Modules Operational
90 days ago
100.0 % uptime
Today
UAOnline Operational
Banner 9 Operational
90 days ago
99.93 % uptime
Today
Banner Cloud Operational
Banner App Nav Operational
Banner 8 Self Service (UAOnline) Operational
Banner Admin (Banner 9) Operational
Employee Self Service Operational
Faculty Self Service Operational
Finance Self Service Operational
General Events Management Self Service Operational
General Self Service Operational
Student Registration Self Service Operational
Student Self Service Operational
Banner Workflow Operational
Automic Operational
Banner Event Publisher Operational
EIS Operational
Evisions MAPS Operational
Jasper Reports Operational
SSB 8 Operational
Degree Works Operational
Degree Works (UAA) Operational
Degree Works Composer (UAA) Operational
Degree Works Controller (UAA) Operational
Degree Works DWTE (UAA) Operational
Degree Works Responsive Dashboard (UAA) Operational
Degree Works Scribe (UAA) Operational
Degree Works Transit (UAA) Operational
Degree Works (UAF) Operational
Degree Works Composer (UAF) Operational
Degree Works Controller (UAF) Operational
Degree Works DWTE (UAF) Operational
Degree Works Responsive Dashboard (UAF) Operational
Degree Works Scribe (UAF) Operational
Degree Works Transit (UAF) Operational
Degree Works (UAS) Operational
Degree Works Composer (UAS) Operational
Degree Works Controller (UAS) Operational
Degree Works DWTE (UAS) Operational
Degree Works Responsive Dashboard (UAS) Operational
Degree Works Scribe (UAS) Operational
Degree Works Transit (UAS) Operational
UA Google Apps Operational
Google Apps Single Sign On Operational
Google Apps Gmail Operational
Google Apps Calendar Operational
Google Apps Google Drive Operational
Google Apps Docs Operational
Google Apps Sheets Operational
Google Apps Slides Operational
Google Apps Sites Operational
Google Apps Groups Operational
Google Apps Hangouts Operational
Google Apps Classroom Operational
Google Apps Talk Operational
Google Apps Voice Operational
Alaska.edu website Operational
Alaska.edu Edit Server Operational
Alaska.edu Frontends Operational
UAF.edu website Operational
UAF.edu Edit Server Operational
UAF.edu Frontends Operational
Software Licensing Degraded Performance
90 days ago
99.99 % uptime
Today
keys.alaska.edu Operational
Matlab Network License Operational
ERDAS Licensing Operational
SPSS Licensing Operational
ArcGIS Licensing Operational
Microsoft Office 365 License Degraded Performance
90 days ago
100.0 % uptime
Today
Foxit License Operational
90 days ago
99.98 % uptime
Today
Zoom Operational
Zoom Phone Operational
Zoom Meetings Operational
Zoom Chat Operational
Zoom Meeting Telephony Services Operational
Zoom Web Portal Operational
Zoom Cloud Recording Operational
Zoom Zoom Video Webinars Operational
Zoom Dashboard & Reporting Operational
Zoom Download Center Operational
Zoom REST API Operational
UA Network Connectivity Operational
90 days ago
100.0 % uptime
Today
UAF Campus Connectivity Operational
90 days ago
100.0 % uptime
Today
Statewide Network Connectivity Operational
90 days ago
100.0 % uptime
Today
UAF/SW VPN Operational
90 days ago
100.0 % uptime
Today
UAF Wireless Operational
90 days ago
100.0 % uptime
Today
UAF/SW File Servers Operational
90 days ago
100.0 % uptime
Today
ELMO.alaska.edu - Easy Login Maintenance Option for UAF/SW Operational
90 days ago
99.97 % uptime
Today
VDI - Virtual Desktop Infrastructure Operational
90 days ago
100.0 % uptime
Today
Other IT Services Operational
UAF Canvas Operational
90 days ago
100.0 % uptime
Today
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.

No incidents or maintenance related to this downtime.

Scheduled Maintenance

Banner Workflow Configuration, Update the From Email Address Feb 4, 2026 11:00-13:00 AKST

Banner Workflow Configuration, Update the From Email Address
Posted on Jan 30, 2026 - 15:16 AKST

NON PROD Banner Data Refresh|Clone From PROD to TEST Feb 6, 2026 08:00-16:00 AKST

TEST Banner environment will be refreshed or cloned from data in the production Banner environment to facilitate UA business processes to use this instance for testing and validation of processes. During this event the environment will be unavailable during the duration of the event.
Posted on Jan 30, 2026 - 13:14 AKST

PROD Monthly OS Patching for Banner, Degree Works, UAOnline, and related systems Feb 7, 2026 21:00 - Feb 8, 2026 03:00 AKST

PROD environment Banner and related hosted systems will have current operating systems patches applied. This includes outages for the following services.

Banner Database
Banner Admin
UAOnline
Banner 9 Self Service
All Degree Works instances
Banner Job Submission
Automic Application Manager
Banner Workflow
Banner Communication Management
Jasper Reports
Banner Access Manager
Maps server
Posted on Jan 30, 2026 - 13:16 AKST
Feb 4, 2026

No incidents reported today.

Feb 3, 2026

No incidents reported.

Feb 2, 2026
PROD Banner Upgrades
Completed - The scheduled maintenance has been completed.
Feb 2, 10:00 AKST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Feb 1, 23:00 AKST
Scheduled - PROD Banner systems will be upgraded with the updates listed below. The following banner components will be unavailable during this upgrade window.

Banner Database
Banner Admin
UAOnline
Banner 9 Self Service
Banner Job Submission
Automic Application Manager
Banner Workflow
Banner Communication Management
Jasper Reports
Banner Access Manager
Maps server

PROD Banner upgrades to be applied:

Financial Aid Regulatory Upgrades (January Release)
BA FIN AID 8.55
BA FIN AID 8.55.1 ** Target Release date: 1/15/2026 **
BA FIN AID 9.3.56.0.4
BA FIN AID 9.3.56.1 ** Target Release date: 1/15/2026 **
Jan 30, 15:13 AKST
Feb 1, 2026
Q1 2026 OnBase PROD update/refresh
Completed - The scheduled maintenance has been completed.
Feb 1, 12:00 AKST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Feb 1, 09:00 AKST
Scheduled - This short downtime for all 4 OnBase servers is needed to apply the cumulative Windows updates as well as to reset the license cache and clean out the OnBase cruft. It includes:

sw-onbase-pw2.apps.ad.alaska.edu ( Web server )
sw-onbase-pa2.apps.ad.alaska.edu ( Application server )
sw-onbase-pwf2.apps.ad.alaska.edu ( Process server )
sw-onbase-ps2.apps.ad.alaska.edu ( Storageserver )
Jan 30, 14:07 AKST
Jan 31, 2026

No incidents reported.

Jan 30, 2026
Banner/UAOnline Partial Outage
Resolved - OIT EAS has confirmed that Ellucian (vendor for Banner) has resolved the issue with the Banner slowness, and confirmed the fix to be stable.

Please report any continued issues with this service to your campus's IT helpdesk, and thank you again for your patience during the resolution of this issue!
Jan 30, 11:39 AKST
Update - OIT EAS is continuing to monitor Banner speeds and UAOnline Employee login reliability. Please report any observed issues with these services to your campus's IT helpdesk.

We will post further updates as new information becomes available, and at the end of the business day today (5:00pm). Thank you again for your time!
Jan 30, 08:00 AKST
Update - OIT EAS is continuing to monitor Banner speeds and UAOnline Employee login reliability. Please report any observed issues with these services to your campus's IT helpdesk.

We will post further updates as new information becomes available, and we will check in again tomorrow morning at 08:00. Thank you again for your continued patience.
Jan 29, 17:38 AKST
Update - OIT EAS is now monitoring both Banner speeds and UAOnline Employee login reliability; please report any continued issues with these services to your campus's IT helpdesk.

You can expect further updates as new information becomes available, and at the end of the business day (5:00pm). Thank you again for your time!
Jan 29, 08:22 AKST
Update - Per OIT EAS, the employee UAOnline page issue has been resolved by the vendor. We still have not had any new updates regarding the Banner slowness, however.

Thank you for your continued patience during this incident. Updates will resume tomorrow morning at 08:00.
Jan 28, 17:58 AKST
Update - OIT EAS has been made aware that Employee Self-Service Banner (UAOnline) pages are loading slowly for some users, with mixed results when switching to different web browsers, suspecting the underlying issue is with a particular Ellucian server. This has been reported to the vendor, and they are investigating.

General Banner speeds are otherwise still stable and being monitored.

You can expect further updates as new information becomes available, and at the end of the business day (5:00pm). Thank you so much for your time!
Jan 28, 11:35 AKST
Update - OIT EAS is continuing to monitor the stability of the vendor's fix. We will be posting another update at the end of the business day (5:00 PM) and as more information becomes available.

Thank you again for your time and patience!
Jan 28, 08:17 AKST
Update - The process that has been slowing down Banner has been killed by vendor, we are expecting to see normal performance. We are still in monitoring at this point.

OIT EAS will continue monitoring their communication channels with the vendor, and further updates will continue starting tomorrow morning at 08:00.
Jan 27, 17:10 AKST
Monitoring - OIT EAS reports that the offending process has been terminated by the vendor, and are expecting to see normal performance. They will be monitoring the result of this fix throughout the day.

We will make our next update at the end of the business day, as well as when any new information becomes available. Thank you for your continued patience and understanding!
Jan 27, 13:38 AKST
Identified - OIT EAS has identified a job that is consuming several login sessions, resulting in Banner's slowness. They are working with the vendor to stop the activity.

Thank you for your patience as we follow the situation, updates will continue at one-hour intervals and as new information becomes available.
Jan 27, 13:24 AKST
Monitoring - The issues with Banner's speed and the availability of the UAOnline Employee Profile login appear to be resolved; OIT EAS will be monitoring the stability of the fix throughout the day alongside the vendor.

Please report any continued issues to your campus's IT helpdesk, and thank you again for your time and patience as we followed this incident! We will be making another update at the end of the business day (5:00pm) and as new information becomes available.
Jan 27, 08:48 AKST
Identified - Ellucian has identified a potential cause for the issue and corrected it, OIT EAS is reaching out to users to verify the effectiveness of this fix before accepting the cause and resolution.

We will continue to make updates at 1-hour intervals, thank you for your patience as we follow the situation!
Jan 27, 08:01 AKST
Update - OIT EAS will continue monitoring their communication channels with the vendor, and further updates will continue starting tomorrow morning at 08:00.
Jan 26, 18:14 AKST
Update - The vendor has applied corrections to a system component, and they believe that this component has stabilized. EAS has not been able to validate this completely with stakeholders and will continue to monitor the issue.

Thank you again for your patience while we follow the evolution of the situation. We will continue to make updates at 1-hour intervals and as new information becomes available.
Jan 26, 17:05 AKST
Update - There is no new information at this time, but repeating from the last update: Banner is currently operational, but at slow speeds for many users. Ellucian has indicated that they are still working towards a full resolution.

Thank you again for your patience while we follow the evolution of the situation. We will continue to make updates at 1-hour intervals and as new information becomes available.
Jan 26, 16:16 AKST
Update - User feedback collected by the OIT Enterprise Applications Services team indicates that Banner is operational, though at slow speeds for many users. Ellucian has indicated that they are still working towards a full resolution.

Thank you again for your patience while we follow the evolution of the situation. We will continue to make updates at 1-hour intervals and as new information becomes available.
Jan 26, 15:08 AKST
Update - The OIT Enterprise Applications Services team has conveyed that Ellucian is still working on this issue, but have no new information at this time. At this time Employee Profile logins through UAOnline are still intermittently available, so we recommend re-trying periodically if access is needed.

Thank you for your continued patience while we work toward a resolution of this issue. We will continue to make updates at 1-hour intervals and as new information becomes available.
Jan 26, 14:07 AKST
Update - Per the previous update, the vendor for Banner is still investigating this issue as a Priority 1 issue, but there is no new information at this time.

Employee Profile logins through UAOnline are intermittently available, so we do recommend re-trying periodically if access is needed.

Thank you for your continued patience while we work toward a resolution of this issue. We will continue to make updates at 1-hour intervals and as new information becomes available.
Jan 26, 13:10 AKST
Update - OIT Enterprise Applications Services reports that the performance team at Ellucian (the vendor for Banner) is currently investigating this issue as Priority 1 (Critical/Highest Priority). They are monitoring their communication channels with the vendor now and have no further information at this time.

Employee Profile logins through UAOnline are intermittently available, so we do recommend re-trying periodically if access is needed.

Thank you for your continued patience as we work towards a resolution of this issue, we will continue to make updates at 1-hour intervals and as new information becomes available.
Jan 26, 12:06 AKST
Update - We have received reports that various Banner components, including the Employee Profile login in UAOnline are currently experiencing issues. The OIT Enterprise Applications Services team is currently investigating, and we will be making updates at 1-hour intervals.

Thank you for your patience during the resolution of this issue!
Jan 26, 11:02 AKST
Investigating - We have received reports that various Banner components, including the Employee Profile login in UAOnline are currently experiencing issues. The OIT Enterprise Applications Services team is currently investigating, and we will be making updates at 1-hour intervals.

Thank you for your patience during the resolution of this issue!
Jan 26, 10:09 AKST
Jan 29, 2026
ACS/Internet2 Circuit Maintenance
Completed - The scheduled maintenance has been completed.
Jan 29, 16:00 AKST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 28, 23:00 AKST
Scheduled - Alaska Communications will be performing network maintenance. One service interruption of up to 1 hour is anticipated during the maintenance window.
Jan 28, 15:27 AKST
Jan 28, 2026
Jan 27, 2026
Enable advanced auditing of LDAP events and enable LDAP Signing and Channel Binding on UA Domain Controllers
Completed - The scheduled maintenance has been completed.
Jan 27, 17:00 AKST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 27, 14:00 AKST
Scheduled - Enable advanced auditing on all AD Domain Controllers to monitor for LDAP signing
events 2888 and channel binding events 3039, 3074, 3075.
Jan 21, 11:44 AKST
Jan 26, 2026
Renew AD EFS Certificate for UA Domain
Completed - The scheduled maintenance has been completed.
Jan 26, 17:00 AKST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 26, 14:00 AKST
Scheduled - Renew the UA domain certificate that is used by the Encrypted File System for
encrypting Windows files / folders. The current certificate expires on 1/30/2026.
Jan 21, 11:27 AKST
Skarland Wi-Fi Degraded Performance
Resolved - The OIT Networking team has resolved the issue with the Skarland Wi-Fi connectivity and determined the fix to be stable. Thank you again for your patience during the resolution of this issue!
Jan 26, 08:00 AKST
Update - After discussing the effectiveness of the initial fix with users experiencing Wi-Fi issues in Skarland, OIT Networking has implemented a secondary fix and will be monitoring the stability of connections following this potential solution. We encourage Skarland residents to report any continued issues as usual to the NTS service desk, and if submitting a ticket via email or support portal, please make note of the room number where the incident is occurring.

We will make another update by end-of-day (5:00PM) tomorrow, or as new information becomes available. Thank you again for your time and patience!
Jan 22, 18:25 AKST
Monitoring - The OIT Networking team implemented a fix to the Skarland Wi-Fi at approximately 1:00AM this morning, and it is currently being monitored for stability. Please report any continuing issues with connectivity in the area; we will make another update at end-of-day today (5:00pm) or if the situation changes.

Thank you for your patience during the resolution of this issue!
Jan 22, 07:52 AKST
Investigating - We have received reports that the wireless networks in the Skarland residence hall are experiencing intermittent functionality and frequent disconnects. The OIT Networking team has been notified for investigation, and we will made further updates as new information is available, and at the beginning of the business day (8:00AM) tomorrow.

Thank you for your patience during the resolution of this issue!
Jan 21, 19:25 AKST
Jan 25, 2026

No incidents reported.

Jan 24, 2026

No incidents reported.

Jan 23, 2026
NetApp Network Migration
Completed - The scheduled maintenance has been completed.
Jan 23, 21:00 AKST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 23, 17:00 AKST
Scheduled - Migrate network connectivity for our NetApp storage appliance from the old 5548s to the new DCNXs. We do not expect this activity to impact running services.
Jan 21, 11:21 AKST
Change 365 DUO to External Authentication Method
Completed - The scheduled maintenance has been completed.
Jan 23, 13:00 AKST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 23, 09:00 AKST
Scheduled - Change conditional access policy to require MFA for DUO.
Jan 21, 11:18 AKST
Microsoft UA SSO Authentication Disruption
Resolved - UAA ITS reports that they will be leaving the change reverted for the time being. Since authentication methods for these logins have also reverted, access to Microsoft-based logins should be restored for all users.

Please report any continued issues to your campus IT helpdesk, and thank you again for your time as we followed this incident!
Jan 23, 12:38 AKST
Monitoring - UAA ITS has rolled back the change that is suspected to have caused this issue, and affected users are reporting that Duo has become the default authentication method for Microsoft-based logins again. Please report any continued issues to your campus IT helpdesk, and thank you again for your time!

We will continue to monitor the stability of this fix while UAA assesses how to progress with the change. Updates can be expected at end-of-day and as new information becomes available.
Jan 23, 12:10 AKST
Investigating - Microsoft-based SSO logins are experiencing an issue where they will not prompt for Duo and instead ask users for a passcode or other authentication method. UAA ITS is aware and investigating.

Their updates on the situation can be viewed at https://status.uaa.alaska.edu/incidents/7753sf6xmzyr, and we will be making updates to this statuspage at 1-hour intervals.

Thank you for your patience during the resolution of this issue!
Jan 23, 11:33 AKST
BeyondTrust Remote Support/Bomgar Outage
Resolved - Our migration to a cloud-based appliance for chat and remote support has completed, and these services are available again using the 'Chat with NTS' button on our homepage (https://www.uaf.edu/nooktech/).

Thanks so much for your time as we worked to resolve this issue!
Jan 23, 09:40 AKST
Identified - The NTS Service Desk chat and remote support services (Bomgar) are unavailable while we troubleshoot difficulties following our upgrade to a cloud-based appliance. We expect to have the issue resolved and functionality restored during the business day, and will make updates at 3-hour intervals and as the situation develops. Thank you for your patience during the resolution of this issue!
Jan 23, 07:30 AKST
Jan 22, 2026
BeyondTrust Server Migration
Completed - The scheduled maintenance has been completed.
Jan 22, 20:30 AKST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 22, 19:30 AKST
Scheduled - Our BeyondTrust Remote Support server is moving from on-premises to cloud hosting. On Thursday at 7:30pm, the support.alaska.edu instance will be redirected to the external cloud site.
Jan 21, 11:11 AKST
TEST Banner Upgrades
Completed - The scheduled maintenance has been completed.
Jan 22, 09:30 AKST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 22, 07:00 AKST
Update - We will be undergoing scheduled maintenance during this time.
Jan 21, 12:56 AKST
Scheduled - TEST Banner systems will be upgraded with the updates listed below. The following banner components will be unavailable during this upgrade window.

Banner Database
Banner Admin
UAOnline
Banner 9 Self Service
Banner Job Submission
Automic Application Manager
Banner Workflow
Banner Communication Management
Jasper Reports
Banner Access Manager
Maps server

TEST Banner upgrades to be applied:

Financial Aid 8.55.1 & 9.3.56.1 Regulatory Upgrades (January Release)

(Date was moved up to 1/22/26 at 7am as change was renegotiated by stakeholders)
Jan 21, 11:42 AKST
BeyondTrust Remote Support/Bomgar Outage
Resolved - The OIT Networking team has reverted the change that resulted in this outage, and our chats and remote support sessions are functional and available again. Thank you again for your patience during the resolution of this issue!
Jan 22, 08:55 AKST
Identified - The NookTech/OIT BeyondTrust Remote Support service is currently experiencing issues, resulting in our web chat and remote support sessions being unavailable. We expect the service to be available again by 9:00am today and will be making updates at 3-hour intervals or as new information becomes available.

The service desk can still be contacted via email, phone, or ticket creation for service requests and incident reports for the time being.

Thank you for your patience during the resolution of this issue!
Jan 22, 07:57 AKST
Zoom Hub Enablement
Completed - The scheduled maintenance has been completed.
Jan 22, 07:45 AKST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 22, 07:30 AKST
Scheduled - Enable Zoom Hub for Admin and Support staff to become familiar with feature for supportability before it’s enforced enablement by Zoom for all Zoom platform users on 02/06/2026

The change being made will enable the option for Admins and Support staff groups only.
Zoom will be enabling the feature for all users on 02/06/2026.
Jan 21, 11:05 AKST
Jan 21, 2026
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