Identified - Microsoft has published the following updates:
We've validated an alternative health check method on a subset of affected infrastructure, which allowed the servers in that subset to successfully return to service, and we're now applying this change more broadly. We're also preparing an automated recovery process to continually detect and restart unresponsive servers, to help keep them in service while this change progresses. Additionally, our review of recent changes has identified a small number of configuration updates that we're investigating as potential contributors to the issue.
We're continuing to work through restarting and validating the affected servers to safely return them to service, and we're exploring opportunities to expedite this process. In parallel, we're assessing whether reverting the small number of recent configuration updates we identified could help accelerate recovery.
Real-time updates can be viewed on their status page: https://status.cloud.microsoft/
We will be making updates as new information becomes available and at 3-hour intervals.
Thank you again for your patience.
Nov 12, 2026 - 12:44 AKST
We've validated an alternative health check method on a subset of affected infrastructure, which allowed the servers in that subset to successfully return to service, and we're now applying this change more broadly. We're also preparing an automated recovery process to continually detect and restart unresponsive servers, to help keep them in service while this change progresses. Additionally, our review of recent changes has identified a small number of configuration updates that we're investigating as potential contributors to the issue.
We're continuing to work through restarting and validating the affected servers to safely return them to service, and we're exploring opportunities to expedite this process. In parallel, we're assessing whether reverting the small number of recent configuration updates we identified could help accelerate recovery.
Real-time updates can be viewed on their status page: https://status.cloud.microsoft/
We will be making updates as new information becomes available and at 3-hour intervals.
Thank you again for your patience.
Nov 12, 2026 - 12:44 AKST
Update - Microsoft has published the following update:
Users may be unable to connect to multiple Microsoft 365 services.
Potentially impacted services include:
- Exchange Online
- Microsoft Teams
- SharePoint Online
- Microsoft Copilot 365
- Microsoft Defender XDR
Current status: We're aggressively pursuing all pathways to reduce impact. As a precaution, we've paused all deployments and configuration changes while we review recent changes for any correlation to this event. We've determined that the elevated load isn't driven by an overall increase in traffic, but by a large number of servers being unexpectedly unavailable, which is shifting load onto the remaining infrastructure. We're investigating what's causing these servers to become unavailable while we work to safely return them to service.
We will be making updates as new information becomes available and at 3-hour intervals.
Thank you again for your patience.
Nov 12, 2026 - 11:09 AKST
Users may be unable to connect to multiple Microsoft 365 services.
Potentially impacted services include:
- Exchange Online
- Microsoft Teams
- SharePoint Online
- Microsoft Copilot 365
- Microsoft Defender XDR
Current status: We're aggressively pursuing all pathways to reduce impact. As a precaution, we've paused all deployments and configuration changes while we review recent changes for any correlation to this event. We've determined that the elevated load isn't driven by an overall increase in traffic, but by a large number of servers being unexpectedly unavailable, which is shifting load onto the remaining infrastructure. We're investigating what's causing these servers to become unavailable while we work to safely return them to service.
We will be making updates as new information becomes available and at 3-hour intervals.
Thank you again for your patience.
Nov 12, 2026 - 11:09 AKST
Investigating - Microsoft is currently investigating an active service disruption preventing users from accessing Exchange Online mailboxes through multiple connection methods. Microsoft has confirmed that the underlying issue may affect broader Microsoft 365 service connectivity for users.
While desktop Office applications appear to be functioning normally at this time, web-based functions, cloud-dependent add-ins, and live syncing features may fail to connect.
We will be making updates as new information becomes available and at 3-hour intervals.
Thank you for your patience during the resolution of this issue!
Nov 12, 2026 - 09:44 AKST
While desktop Office applications appear to be functioning normally at this time, web-based functions, cloud-dependent add-ins, and live syncing features may fail to connect.
We will be making updates as new information becomes available and at 3-hour intervals.
Thank you for your patience during the resolution of this issue!
Nov 12, 2026 - 09:44 AKST
Monitoring - The OIT Enterprise Applications (EAS) team reports that TouchNet has identified the issue with ePay and has implemented a fix, which is being monitored for effectiveness and stability.
Thank you again for your patience during the resolution of this issue! You can expect further updates at the end of the business day (5:00PM) or as new information becomes available.
Nov 12, 2026 - 11:34 AKST
Thank you again for your patience during the resolution of this issue! You can expect further updates at the end of the business day (5:00PM) or as new information becomes available.
Nov 12, 2026 - 11:34 AKST
Update - TouchNet has confirmed they are actively working to resolve the identified issue; no new information is available at this time.
Thank you for your patience during this resolution! You can expect updates as new information becomes available, and at 1-hour intervals.
Nov 12, 2026 - 10:10 AKST
Thank you for your patience during this resolution! You can expect updates as new information becomes available, and at 1-hour intervals.
Nov 12, 2026 - 10:10 AKST
Identified - Users across all three MAUs are currently unable to access the "View or Pay My Bill - Payment Plans" option within the UAOnline Student Profile. Attempting to access this feature currently results in an error page.
The issue has been identified as a certificate error with our vendor, TouchNet, and the vendor is actively working to renew the certificate.
We will continue to make updates as new information becomes available, and at 1-hour intervals.
Thank you for your time!
Nov 12, 2026 - 09:09 AKST
The issue has been identified as a certificate error with our vendor, TouchNet, and the vendor is actively working to renew the certificate.
We will continue to make updates as new information becomes available, and at 1-hour intervals.
Thank you for your time!
Nov 12, 2026 - 09:09 AKST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 12, 2026 - 11:00 AKST
Nov 12, 2026 - 11:00 AKST
Scheduled - On 11/11, OIT Networking was advised that validation for the root certificate used for wireless and VPN authentication will be revoked from the Windows operating system on 11/16. This event is anticipated to potentially lock out the entire Windows user base from wireless authentication within five days.
OIT networks must perform an emergency intervention to change the certificate provider on our internal authentication systems to prevent this. This is not anticipated to cause any long term outages and is typically a low impact event. Users may get prompted to accept a new certificate provider if their system performs certificate validation.
Due to the extremely short notice to resolve this issue, we will be testing the new certificate provider with an internal system first. Assuming this is successful and initial validation shows positive results, work will immediately begin with the primary network authentication system. The rough time frame for this will be between noon and 4PM on 11/12/2026.
Nov 12, 2026 11:00-16:00 AKST
OIT networks must perform an emergency intervention to change the certificate provider on our internal authentication systems to prevent this. This is not anticipated to cause any long term outages and is typically a low impact event. Users may get prompted to accept a new certificate provider if their system performs certificate validation.
Due to the extremely short notice to resolve this issue, we will be testing the new certificate provider with an internal system first. Assuming this is successful and initial validation shows positive results, work will immediately begin with the primary network authentication system. The rough time frame for this will be between noon and 4PM on 11/12/2026.
Nov 12, 2026 11:00-16:00 AKST
Identified - Microsoft is discontinuing the M365 A1 Plus license, and some users are being transitioned from the M365 A1 "Plus" license to the M365 A1 license. This results in a loss of access to the desktop version of Office 365 applications, but all users should still be able to use the web-based apps at https://m365.cloud.microsoft/apps/ (requires UA login).
This change affects Crafts & Trades staff, Adjunct/Temporary Faculty, and Emeritus Faculty members. If you're not a member of these groups and are experiencing issues with the Microsoft Office suite, please reach out to your campus's IT helpdesk!
You can find more information about the license change here: https://www.uaf.edu/nooktech/news/microsoft-365-a1-license-changes.php
As well as status reports by the license holder, UAA, here: https://status.uaa.alaska.edu/
Due to the longstanding nature of this change and resulting disruption, we will be updating this status only as new information becomes available. We are actively communicating with UAA about the situation, and appreciate your time and understanding as we navigate this unexpected transition. Thank you!
Oct 10, 2025 - 12:16 AKDT
This change affects Crafts & Trades staff, Adjunct/Temporary Faculty, and Emeritus Faculty members. If you're not a member of these groups and are experiencing issues with the Microsoft Office suite, please reach out to your campus's IT helpdesk!
You can find more information about the license change here: https://www.uaf.edu/nooktech/news/microsoft-365-a1-license-changes.php
As well as status reports by the license holder, UAA, here: https://status.uaa.alaska.edu/
Due to the longstanding nature of this change and resulting disruption, we will be updating this status only as new information becomes available. We are actively communicating with UAA about the situation, and appreciate your time and understanding as we navigate this unexpected transition. Thank you!
Oct 10, 2025 - 12:16 AKDT
About This Site
Welcome to NTS & OIT's home for real-time information and updates on our services. Here you'll find live and eventually historical data on system performance and metrics. If there are any service interruptions, a note will be posted here. (Note, historical information is accurate back to 12/16/17)
Accounts & Accesses
Operational
DUO
Operational
Duo Core Authentication Service
Operational
Duo Admin Panel
Operational
Duo Push Delivery
Operational
Duo Phone Call Delivery
Operational
UA Blackboard Learn
Operational
UA Blackboard Learn Web Application
Operational
UA Blackboard Learn SIS Integration
Operational
Banner
Operational
Banner Admin Modules
Operational
UAOnline
Operational
Banner 9
Operational
Banner Cloud
Operational
Banner App Nav
Operational
Banner 8 Self Service (UAOnline)
Operational
Banner Admin (Banner 9)
Operational
Employee Self Service
Operational
Faculty Self Service
Operational
Finance Self Service
Operational
General Events Management Self Service
Operational
General Self Service
Operational
Student Registration Self Service
Operational
Student Self Service
Operational
Banner Workflow
Operational
Automic
Operational
Banner Event Publisher
Operational
EIS
Operational
Evisions MAPS
Operational
Jasper Reports
Operational
SSB 8
Operational
Degree Works
Operational
Degree Works (UAA)
Operational
Degree Works Composer (UAA)
Operational
Degree Works Controller (UAA)
Operational
Degree Works DWTE (UAA)
Operational
Degree Works Responsive Dashboard (UAA)
Operational
Degree Works Scribe (UAA)
Operational
Degree Works Transit (UAA)
Operational
Degree Works (UAF)
Operational
Degree Works Composer (UAF)
Operational
Degree Works Controller (UAF)
Operational
Degree Works DWTE (UAF)
Operational
Degree Works Responsive Dashboard (UAF)
Operational
Degree Works Scribe (UAF)
Operational
Degree Works Transit (UAF)
Operational
Degree Works (UAS)
Operational
Degree Works Composer (UAS)
Operational
Degree Works Controller (UAS)
Operational
Degree Works DWTE (UAS)
Operational
Degree Works Responsive Dashboard (UAS)
Operational
Degree Works Scribe (UAS)
Operational
Degree Works Transit (UAS)
Operational
UA Google Apps
Operational
Google Workspace
Operational
Google Apps Single Sign On
Operational
Alaska.edu website
Operational
Alaska.edu Edit Server
Operational
Alaska.edu Frontends
Operational
UAF.edu website
Operational
UAF.edu Edit Server
Operational
UAF.edu Frontends
Operational
Software Licensing
Degraded Performance
keys.alaska.edu
Operational
Matlab Network License
Operational
ERDAS Licensing
Operational
SPSS Licensing
Operational
ArcGIS Licensing
Operational
Microsoft Office 365 License
Degraded Performance
Foxit License
Operational
Zoom
Operational
Zoom Phone
Operational
Zoom Meetings
Operational
Zoom Chat
Operational
Zoom Meeting Telephony Services
Operational
Zoom Web Portal
Operational
Zoom Cloud Recording
Operational
Zoom Zoom Video Webinars
Operational
Zoom Dashboard & Reporting
Operational
Zoom Download Center
Operational
Zoom REST API
Operational
UA Network Connectivity
Under Maintenance
UAF Campus Connectivity
Under Maintenance
Statewide Network Connectivity
Under Maintenance
UAF/SW VPN
Under Maintenance
UAF Wireless
Under Maintenance
UAF/SW File Servers
Operational
ELMO.alaska.edu - Easy Login Maintenance Option for UAF/SW
Operational
VDI - Virtual Desktop Infrastructure
Operational
Other IT Services
Partial Outage
UAF Canvas
Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.
Scheduled Maintenance
KUAC File Share – Final Data Migration to NetApp CIFS and Cutover Nov 12, 2026 21:00 - Nov 13, 2026 01:00 AKST
This change will complete the migration of the KUAC file share from the existing Windows file server to the NetApp CIFS share.
The initial data migration, destination folder structure, and Active Directory security groups have already been prepared. Access testing has been coordinated with Chris Wadeson and KUAC users.
During the scheduled change window, we will notify affected users, perform the final data synchronization, apply and validate folder permissions using ICACLS and the configured AD security groups, and test access with Chris Wadeson.
Once the data and permissions are verified, the original KUAC file share will be made unavailable to users, and the NetApp share will become the primary location.
Posted on Nov 12, 2026 - 09:18 AKST
The initial data migration, destination folder structure, and Active Directory security groups have already been prepared. Access testing has been coordinated with Chris Wadeson and KUAC users.
During the scheduled change window, we will notify affected users, perform the final data synchronization, apply and validate folder permissions using ICACLS and the configured AD security groups, and test access with Chris Wadeson.
Once the data and permissions are verified, the original KUAC file share will be made unavailable to users, and the NetApp share will become the primary location.
Posted on Nov 12, 2026 - 09:18 AKST
PROD Quarterly Oracle PSU Patching for Banner, Degree Works, UAOnline, and related systems Nov 12, 2026 22:00 - Nov 13, 2026 03:00 AKST
PROD environment Banner and related hosted systems will have current operating systems patches applied. This includes outages for the following services.
Banner Database
Banner Admin
UAOnline
Banner 9 Self Service
All Degree Works instances
Banner Job Submission
Automic Application Manager
Banner Workflow
Banner Communication Management
Jasper Reports
Banner Access Manager
Maps server
Posted on Oct 30, 2026 - 16:55 AKDT
Banner Database
Banner Admin
UAOnline
Banner 9 Self Service
All Degree Works instances
Banner Job Submission
Automic Application Manager
Banner Workflow
Banner Communication Management
Jasper Reports
Banner Access Manager
Maps server
Posted on Oct 30, 2026 - 16:55 AKDT
PROD Zoom: Enable Zoom Workflows for Testing and Documentation Nov 13, 2026 07:30-07:45 AKST
This change is to enable Zoom Workflows for a small testing group, with an eventual release for general use in January 2027. Workflows is a no-code, AI-powered automation tool that allows users to create sequential, multi-step automated processes triggered by events across Zoom Workplace and integrated third-party applications.
Posted on Nov 12, 2026 - 09:17 AKST
Posted on Nov 12, 2026 - 09:17 AKST
Final 2026 Quarterly OnBase PROD update/refresh Nov 15, 2026 09:00-12:00 AKST
This short downtime for all 4 OnBase servers is needed to apply the cumulative Windows updates as well as to reset the license cache and clean out the OnBase cruft. In addition, .NET versions 8 (if needed) and 10 will be installed IAW #990399. It includes work on:
sw-onbase-pw2.apps.ad.alaska.edu ( Web server )
sw-onbase-pa2.apps.ad.alaska.edu ( Application server )
sw-onbase-pwf2.apps.ad.alaska.edu ( Process server )
sw-onbase-ps2.apps.ad.alaska.edu ( Storageserver )
Posted on Nov 12, 2026 - 09:15 AKST
sw-onbase-pw2.apps.ad.alaska.edu ( Web server )
sw-onbase-pa2.apps.ad.alaska.edu ( Application server )
sw-onbase-pwf2.apps.ad.alaska.edu ( Process server )
sw-onbase-ps2.apps.ad.alaska.edu ( Storageserver )
Posted on Nov 12, 2026 - 09:15 AKST
PROD Banner Event Publisher upgrade Nov 20, 2026 01:00-04:00 AKST
PROD Banner Event Publisher will be upgraded with the updates listed below. PROD Banner Event Publisher will be unavailable during this upgrade window. During this window real time integrations that feed learning management systems will be delayed, automatically resuming at the end of the window.
PROD Banner Event Publisher upgrades to be applied:
Banner Event Publisher 9.23
Banner Event Publisher Database Upgrade 9.10
Posted on Nov 12, 2026 - 09:11 AKST
PROD Banner Event Publisher upgrades to be applied:
Banner Event Publisher 9.23
Banner Event Publisher Database Upgrade 9.10
Posted on Nov 12, 2026 - 09:11 AKST
NON PROD Monthly OS Patching (November, 2026) for Banner, Degree Works, UAOnline, and related systems Nov 21, 2026 21:00 - Nov 22, 2026 03:00 AKST
NON PROD environment Banner and related hosted systems will have current operating systems patches applied. This includes outages for the following services.
Banner Database
Banner Admin
UAOnline
Banner 9 Self Service
All Degree Works instances
Banner Job Submission
Automic Application Manager
Banner Workflow
Banner Communication Management
Jasper Reports
Banner Access Manager
Maps server
Posted on Nov 12, 2026 - 09:13 AKST
Banner Database
Banner Admin
UAOnline
Banner 9 Self Service
All Degree Works instances
Banner Job Submission
Automic Application Manager
Banner Workflow
Banner Communication Management
Jasper Reports
Banner Access Manager
Maps server
Posted on Nov 12, 2026 - 09:13 AKST