TDNext UI Update
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 18, 2025 - 20:00 AKDT
Scheduled - The UAF and UAA self-service IT portal will be unavailable while TeamDynamix technicians update our SaaS instance to the newest user interface.
Jul 18, 2025 20:00 - Jul 19, 2025 00:00 AKDT

About This Site

Welcome to OIT's home for real-time information and updates on our services. Here you'll find live and eventually historical data on system performance and metrics. If there are any service interruptions, a note will be posted here. (Note, historical information is accurate back to 12/16/17)

Uptime over the past 90 days. View historical uptime.
Accounts & Accesses ? Operational
DUO Operational
90 days ago
99.99 % uptime
Today
Duo Core Authentication Service Operational
90 days ago
100.0 % uptime
Today
Duo Admin Panel Operational
90 days ago
99.99 % uptime
Today
Duo Push Delivery Operational
90 days ago
100.0 % uptime
Today
Duo Phone Call Delivery Operational
90 days ago
100.0 % uptime
Today
Duo SMS Message Delivery Operational
90 days ago
100.0 % uptime
Today
UA Blackboard Learn Operational
90 days ago
99.99 % uptime
Today
UA Blackboard Learn Web Application Operational
90 days ago
99.99 % uptime
Today
UA Blackboard Learn SIS Integration ? Operational
Banner Operational
90 days ago
99.93 % uptime
Today
Banner Admin Modules ? Operational
90 days ago
100.0 % uptime
Today
UAOnline Operational
Banner 9 Operational
90 days ago
99.87 % uptime
Today
Banner Cloud Operational
Banner App Nav Operational
Banner 8 Self Service (UAOnline) Operational
Banner Admin (Banner 9) Operational
Employee Self Service Operational
Faculty Self Service Operational
Finance Self Service Operational
General Events Management Self Service Operational
General Self Service Operational
Student Registration Self Service Operational
Student Self Service Operational
Banner Workflow Operational
Automic Operational
Banner Event Publisher Operational
EIS Operational
Evisions MAPS Operational
Jasper Reports Operational
SSB 8 Operational
Degree Works Operational
Degree Works (UAA) Operational
Degree Works Composer (UAA) Operational
Degree Works Controller (UAA) Operational
Degree Works DWTE (UAA) Operational
Degree Works Responsive Dashboard (UAA) Operational
Degree Works Scribe (UAA) Operational
Degree Works Transit (UAA) Operational
Degree Works (UAF) Operational
Degree Works Composer (UAF) Operational
Degree Works Controller (UAF) Operational
Degree Works DWTE (UAF) Operational
Degree Works Responsive Dashboard (UAF) Operational
Degree Works Scribe (UAF) Operational
Degree Works Transit (UAF) Operational
Degree Works (UAS) Operational
Degree Works Composer (UAS) Operational
Degree Works Controller (UAS) Operational
Degree Works DWTE (UAS) Operational
Degree Works Responsive Dashboard (UAS) Operational
Degree Works Scribe (UAS) Operational
Degree Works Transit (UAS) Operational
UA Google Apps Operational
Google Apps Single Sign On ? Operational
Google Apps Gmail Operational
Google Apps Calendar Operational
Google Apps Google Drive Operational
Google Apps Docs Operational
Google Apps Sheets Operational
Google Apps Slides Operational
Google Apps Sites Operational
Google Apps Groups Operational
Google Apps Hangouts Operational
Google Apps Classroom Operational
Google Apps Talk Operational
Google Apps Voice Operational
Alaska.edu website Operational
Alaska.edu Edit Server ? Operational
Alaska.edu Frontends ? Operational
UAF.edu website Operational
UAF.edu Edit Server Operational
UAF.edu Frontends ? Operational
Software Licensing Operational
keys.alaska.edu ? Operational
Matlab Network License ? Operational
ERDAS Licensing Operational
SPSS Licensing Operational
ArcGIS Licensing Operational
Zoom Operational
Zoom Phone Operational
Zoom Meetings Operational
Zoom Chat Operational
Zoom Meeting Telephony Services Operational
Zoom Web Portal Operational
Zoom Cloud Recording Operational
Zoom Zoom Video Webinars Operational
Zoom Dashboard & Reporting Operational
Zoom Download Center Operational
Zoom REST API Operational
UA Network Connectivity Operational
90 days ago
99.91 % uptime
Today
UAF Campus Connectivity ? Operational
90 days ago
99.92 % uptime
Today
Statewide Network Connectivity ? Operational
90 days ago
100.0 % uptime
Today
UAF/SW VPN ? Operational
90 days ago
99.74 % uptime
Today
UAF Wireless ? Operational
90 days ago
99.98 % uptime
Today
UAF/SW File Servers ? Operational
90 days ago
100.0 % uptime
Today
ELMO.alaska.edu - Easy Login Maintenance Option for UAF/SW ? Operational
90 days ago
100.0 % uptime
Today
VDI - Virtual Desktop Infrastructure ? Operational
90 days ago
99.91 % uptime
Today
Other IT Services ? Under Maintenance
UAF Canvas ? Operational
90 days ago
100.0 % uptime
Today
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.

No incidents or maintenance related to this downtime.

Scheduled Maintenance

TEST Banner Upgrades Jul 21, 2025 01:00-13:00 AKDT

TEST Banner systems will be upgraded with the updates listed below. The following banner components will be unavailable during this upgrade window:
-Banner Database
-Banner Admin
-UAOnline
-Banner 9 Self Service
-Banner Job Submission
-Automic Application Manage
-Banner Workflow
-Banner Communication Management
-Jasper Reports
-Banner Access Manager
-Maps server

TEST Banner upgrades to be applied - Set 1-202508 - 2025 Q2 Banner Upgrades:
-Banner 9x Database Upgrade 9.39 ***
-Banner Access Management 9.3.31 ***
-Banner Accounts Receivable 8.17 ***
-Banner Accounts Receivable 9.3.30 ***
-Banner Admin Business Process API 9.3.39 ***
-Banner Admin Common 9.3.39 ***
-Banner Application Navigator 3.19 ***
-Banner Communication Management 9.19 ***
-Banner Employee Self-Service 9.31 ***
-Banner Extensibility 9.21 ***
-Banner Faculty Self-Service 9.29
-BA FINANCE 8.23
-BA FINANCE 8.24 ***
-BA FINANCE 9.3.36 ***
-Banner Finance Self-Service 9.13 ***
-BA FIN AID 9.3.52 ***
-BA FIN AID 9.3.52.1 *** Target release date: 7/17
-BA FIN AID 8.53 ***
-BA FIN AID 8.53.0.1 *** Target release date: 7/3
-BA FIN AID 8.53.1 *** Target release date: 7/17
-BA FIN AID 8.52.3 *** Target release date: 7/17
-BA GENERAL 8.24 ***
-BA GENERAL 9.3.35 ***
-Banner General Events Management 9.23 ***
-BA GENERAL SELF-SERVICE 9.22 ***
-BA HR 9.3.35 ***
-BA HR 8.31 ***
-Banner Integration API 9.38 ***
-BA POS CONT 8.31 ****
-BA POS CONT 9.3.28 ***
-Banner Student 8.34
-Banner Student 8.35 ***
-Banner Student 9.3.38 ***
-Banner Student API 9.38 ***
-Banner Student Registration Self-Service 9.36 ***
-Banner Student Self-Service 9.31 ***
Posted on Jul 16, 2025 - 17:45 AKDT

Launch of Faculty Self Service and Authorized Viewer in UAOnline Jul 27, 2025 08:00-17:00 AKDT

We are happy to announce that the following new features set will be launched during this window.

Authorized Viewer
Faculty Services

During this configuration update, the page http://www.alaska.edu/uaonline/ will not allow login. New student components will be configured and made available.

The following services that login through UAOnline page will not be directly accessible:

UAOnline
All Degree Works Instances
Faculty Self-Service
Parchment Transcripts

For more information about the Faculty Services changes see the following:
https://sites.google.com/alaska.edu/bss9-transition/faculty-and-advisor-updates

For overall updates to the UAOnline software project see the following:
https://sites.google.com/alaska.edu/bss9-transition/
Posted on Jul 14, 2025 - 11:48 AKDT

Active Directory Domain Services Functional Level Jul 28, 2025 11:00 - Jul 29, 2025 14:00 AKDT

The university will raise the Active Directory Domain Services functional level to Windows Server 2016 for our domains and forest.
Posted on Jul 16, 2025 - 17:47 AKDT
System Metrics Month Week Day
UA Learn Activity ?
Fetching
UA Learn Active Users ?
Fetching
Jul 18, 2025
DocuSign Outage
Resolved - DocuSign reports that this incident has been resolved. They add that if you are still experiencing issues, you may need to log out and back into the application.

Thank you for your time while this issue was resolved!
Jul 18, 13:03 AKDT
Monitoring - DocuSign reports that they have implemented a fix and are monitoring the results. https://apps.docusign.com/send/ should now be accessible for UA users; we will continue to report any updates as they come, as well as at the end of the business day (5:00pm AKDT).

Thank you again for your time and patience with this issue!
Jul 18, 11:31 AKDT
Update - DocuSign has acknowledged this outage as system-wide for a number of their servers and are investigating. We will continue to make updates at 30minute intervals and relay updates posted by the vendor; you can view them in real-time here: https://status.docusign.com/incidents/fkyk4rkvdwsv

Thank you again for your time and patience!
Jul 18, 11:25 AKDT
Investigating - We have received reports that DocuSign is currently experiencing issues, and the eSignature application may be entirely unavailable at this time. The NTS Service Desk has reached out to the vendor and who is currently investigating, and we will be making updates at 30-minute intervals.

Thank you for your patience during the resolution of this issue!
Jul 18, 11:12 AKDT
Microsoft Configuration Manager Upgrade
Completed - The scheduled maintenance has been completed.
Jul 18, 12:00 AKDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 18, 08:00 AKDT
Scheduled - The Software Center application on UAF & System Office Windows computers will be unavailable while MECM is being updated.
Jul 16, 17:43 AKDT
Jul 17, 2025

No incidents reported.

Jul 16, 2025

No incidents reported.

Jul 15, 2025
Updating SSO IdP DNS Record
Completed - The scheduled maintenance has been completed.
Jul 15, 14:00 AKDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 15, 08:00 AKDT
Scheduled - In regard to SSO services:
DNS record will be updated to refer users to new IdP virtual server.
UA System users should see no service interruption.
Jul 9, 13:55 AKDT
Jul 14, 2025

No incidents reported.

Jul 13, 2025
PROD Banner and Supported Oracle OJDBC Driver and Tomcat version 10 Change
Completed - The scheduled maintenance has been completed.
Jul 13, 02:00 AKDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 12, 21:00 AKDT
Scheduled - PROD Banner systems will be upgraded with the updates listed below. The following banner components will be unavailable during this upgrade window.

Banner Database
Banner Admin
UAOnline
Banner 9 Self Service
Banner Job Submission
Automic Application Manager
Banner Workflow
Banner Communication Management
Jasper Reports
Banner Access Manager
Maps server

PROD Banner and Supported Oracle OJDBC Driver (ojdbc11.jar version 21) and Tomcat version 10
Jul 9, 13:59 AKDT
Jul 12, 2025
PROD Banner and UAOnline Upgrades
Completed - The scheduled maintenance has been completed.
Jul 12, 01:00 AKDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 11, 22:00 AKDT
Scheduled - PROD Banner systems will be upgraded with the updates listed below. The following banner components will be unavailable during this upgrade window.

Banner Database
Banner Admin
UAOnline
Banner 9 Self Service
Banner Job Submission
Automic Application Manager
Banner Workflow
Banner Communication Management
Jasper Reports
Banner Access Manager
Maps server

PROD Banner upgrades to be applied:

Missed Q1 Banner Upgrades from Set 1-202507 - Application Navigator 3.18.1 and Communication Management 9.18.1
Jul 9, 13:57 AKDT
Jul 11, 2025
Jul 10, 2025
Beyond Trust Remote Support Appliance Update
Completed - The scheduled maintenance has been completed.
Jul 10, 21:00 AKDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 10, 20:00 AKDT
Scheduled - The NTS Service Desk will be upgrading the remote desktop appliance we use to assist customers with their devices. This software will be unavailable during the upgrade, however it will be outside of Service Desk operating hours.
Jul 9, 14:01 AKDT
Mathworks Login Outage
Resolved - The NTS Technology Support Services team has worked with the vendor and resolved the login issues with Mathworks. Thank you again for your patience during the resolution of this issue!
Jul 10, 17:04 AKDT
Investigating - We have received reports that Mathworks is currently experiencing issues. The NTS Technology Support Services team is currently reaching out to the vendor, and we will be making an update at end-of-day today 5:00PM, as well as updates at 3-hour intervals starting at beginning-of-day tomorrow (8:00AM).

Thank you for your patience during the resolution of this issue!
Jul 10, 16:13 AKDT
Jul 9, 2025
UAS VPN Outage
Resolved - The changes performed by ACS have been confirmed to resolve the UAS VPN issue, and the service is stable. We are marking this outage as resolved at this time, thank you again for your patience as we worked towards this resolution!
Jul 9, 10:40 AKDT
Monitoring - We have received confirmation from a number of users that the VPN is operational from UAS again; OIT Networking will continue to monitor the stability of the service and verify that the resolution is system-wide. Updates on this outage will be made as new information becomes available and at the end of the business day today (5:00PM).
Jul 9, 08:48 AKDT
Update - ACS successfully completed their maintenance. OIT Networking is waiting for confirmation about the status of the fix and its affect on this outage. We will provide updates as new information is made available and at three-hour intervals. Thank you again for your time!
Jul 9, 07:53 AKDT
Update - ACS is performing maintenance at 11:00pm tonight that is expected to resolve this issue.
Details about the maintenance can be found here: https://status.alaska.edu/incidents/0zm65qtp3b0y

We will update the status of this outage during office opening following the implementation of this fix, at 7:30am tomorrow. Thank you for your time as we continue to work towards a resolution!
Jul 8, 17:05 AKDT
Identified - OIT Networking has reported issues with VPN connections to and from UAS with the following comment:

“Due to currently active wildfires south of Fairbanks which have damaged our circuit providers infrastructure, we’re currently experiencing circuit outages on our in-state connectivity between UAF and UAS, as well as between UAF and UAA. Most traffic has automatically re-routed to redundant network paths, however VPN authentication traffic from UAS is not able to traverse these alternate paths, which is leading to customers of VPN service at UAS not being able to log in to that service. We are currently working with our service providers to provision alternate network paths for the affected circuits to bypass the damaged infrastructure.”

We will report on the status of this outage at three-hour intervals. Thank you for your time and patience as we work towards a resolution!
Jul 8, 14:12 AKDT
Emergency Outage - ACS 40G Circuit Interruption to Bypass Parks Hwy Fire Damage
Completed - The scheduled maintenance has been completed.
Jul 9, 00:00 AKDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 8, 23:00 AKDT
Update - We will be undergoing scheduled maintenance during this time.
Jul 8, 17:00 AKDT
Scheduled - At 11pm tonight, ACS will perform work that will impact UA's 40G Internet circuit. This work is to bypass the fire damaged fiber on the Parks Highway and move that traffic to the fiber along the Richardson Highway. It is anticipated that the interruption will be brief but UA network users can expect interruptions of up to 1 minute. There may be multiple interruptions during the window.
Jul 8, 16:58 AKDT
Jul 8, 2025
Jul 7, 2025

No incidents reported.

Jul 6, 2025
PROD Monthly OS Patching for Banner, Degree Works, UAOnline, and related systems
Completed - The scheduled maintenance has been completed.
Jul 6, 03:00 AKDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 5, 21:00 AKDT
Scheduled - PROD environment Banner and related hosted systems will have current operating systems patches applied. This includes outages for the following services.

Banner Database
Banner Admin
UAOnline
Banner 9 Self Service
All Degree Works instances
Banner Job Submission
Automic Application Manager
Banner Workflow
Banner Communication Management
Jasper Reports
Banner Access Manager
Maps server
Jun 4, 12:06 AKDT
Jul 5, 2025
Jul 4, 2025

No incidents reported.

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