Iru Web Login Outage
Monitoring - We have resolved a recent issue caused by an unexpected change with Duo authentication that impacted managed macOS computer logins across campus.

If you use a university-managed Mac, your login experience is now restored to normal operations. However, the first time you log back into your computer following this fix, you may see one or two additional Duo authentication prompts.

When signing into your managed Mac for the first time today:
1. Enter your usual account credentials at the primary macOS login screen.
2. Complete the Duo prompt(s): You may be prompted to authenticate through Duo an extra time as system permissions refresh and re-sync with your account.
3. Approve the request on your Duo mobile app, hardware token, or via your preferred MFA method as normal.
4. Select Next at the Let’s keep your account secure prompt.
5. Select Next at the Set up a sign-in method prompt.

If you continue to encounter login errors, repeated prompts to sync passwords on login, or any other issues logging into your Mac, please reach out to your campus IT Helpdesk.
Aug 03, 2026 - 14:35 AKDT
Update - NTS TSS team is continuing to investigate the cause of this issues. There are no further updates at this time.

The Iru prompt to sync your passwords is safe to ignore as best that you are able while we investigate why it is being prompted.

If unable to log into your UA Mac, they try switching to Local login. To switch to local login:

1. Click the profile icon (the person inside a circle) in the upper-right corner of the screen.
2. Select Switch to Local Login.
3. Enter your University login credentials in the username and password fields that appear near the bottom center of the screen.
4. Click Sign In to log in.
If you are still unable to log in, please contact your local IT Help Desk for further assistance.

Thank you for your continued patience as we work towards a full resolution; we will make further updates at 1 hour intervals and as new information becomes available.
Aug 03, 2026 - 11:44 AKDT
Update - NTS TSS team is currently investigating the cause of this issues.

The Iru prompt to sync your passwords is safe to ignore as best that you are able while we investigate why it is being prompted.

If unable to log into your UA Mac, they try switching to Local login. To switch to local login:

1. Click the profile icon (the person inside a circle) in the upper-right corner of the screen.
2. Select Switch to Local Login.
3. Enter your University login credentials in the username and password fields that appear near the bottom center of the screen.
4. Click Sign In to log in.
If you are still unable to log in, please contact your local IT Help Desk for further assistance.

Thank you for your continued patience as we work towards a full resolution; we will make further updates at 1 hour intervals and as new information becomes available.
Aug 03, 2026 - 10:02 AKDT
Update - The NTS Technology Support Services (TSS) team is currently investigating the cause of this issue.

If unable to log into your UA Mac, they try switching to Local login. To switch to local login:

1. Click the profile icon (the person inside a circle) in the upper-right corner of the screen.
2. Select Switch to Local Login.
3. Enter your University login credentials in the username and password fields that appear near the bottom center of the screen.
4. Click Sign In to log in.
If you are still unable to log in, please contact your local IT Help Desk for further assistance.

Thank you for your continued patience as we work towards a full resolution; we will make further updates at 3 hour intervals and as new information becomes available.
Aug 03, 2026 - 09:25 AKDT
Investigating - We have received reports that the Iru web login option is currently experiencing issues. The NTS Technology Support Services team is currently investigating, and we will be making updates at 3 hour intervals.

Switching to local login should allow you to log into your Mac.

Thank you for your patience during the resolution of this issue!
Aug 03, 2026 - 08:55 AKDT
Microsoft 365 License Changes & Issues
Identified - Microsoft is discontinuing the M365 A1 Plus license, and some users are being transitioned from the M365 A1 "Plus" license to the M365 A1 license. This results in a loss of access to the desktop version of Office 365 applications, but all users should still be able to use the web-based apps at https://m365.cloud.microsoft/apps/ (requires UA login).

This change affects Crafts & Trades staff, Adjunct/Temporary Faculty, and Emeritus Faculty members. If you're not a member of these groups and are experiencing issues with the Microsoft Office suite, please reach out to your campus's IT helpdesk!

You can find more information about the license change here: https://www.uaf.edu/nooktech/news/microsoft-365-a1-license-changes.php
As well as status reports by the license holder, UAA, here: https://status.uaa.alaska.edu/

Due to the longstanding nature of this change and resulting disruption, we will be updating this status only as new information becomes available. We are actively communicating with UAA about the situation, and appreciate your time and understanding as we navigate this unexpected transition. Thank you!
Oct 10, 2025 - 12:16 AKDT

About This Site

Welcome to NTA & OIT's home for real-time information and updates on our services. Here you'll find live and eventually historical data on system performance and metrics. If there are any service interruptions, a note will be posted here. (Note, historical information is accurate back to 12/16/17)

Uptime over the past 90 days. View historical uptime.
Accounts & Accesses Operational
DUO Operational
90 days ago
100.0 % uptime
Today
Duo Core Authentication Service Operational
90 days ago
100.0 % uptime
Today
Duo Admin Panel Operational
90 days ago
100.0 % uptime
Today
Duo Push Delivery Operational
90 days ago
100.0 % uptime
Today
Duo Phone Call Delivery Operational
90 days ago
100.0 % uptime
Today
UA Blackboard Learn Operational
90 days ago
100.0 % uptime
Today
UA Blackboard Learn Web Application Operational
90 days ago
100.0 % uptime
Today
UA Blackboard Learn SIS Integration Operational
Banner Operational
90 days ago
99.9 % uptime
Today
Banner Admin Modules Operational
90 days ago
99.82 % uptime
Today
UAOnline Operational
Banner 9 Operational
90 days ago
99.98 % uptime
Today
Banner Cloud Operational
Banner App Nav Operational
Banner 8 Self Service (UAOnline) Operational
Banner Admin (Banner 9) Operational
Employee Self Service Operational
Faculty Self Service Operational
Finance Self Service Operational
General Events Management Self Service Operational
General Self Service Operational
Student Registration Self Service Operational
Student Self Service Operational
Banner Workflow Operational
Automic Operational
Banner Event Publisher Operational
EIS Operational
Evisions MAPS Operational
Jasper Reports Operational
SSB 8 Operational
Degree Works Operational
Degree Works (UAA) Operational
Degree Works Composer (UAA) Operational
Degree Works Controller (UAA) Operational
Degree Works DWTE (UAA) Operational
Degree Works Responsive Dashboard (UAA) Operational
Degree Works Scribe (UAA) Operational
Degree Works Transit (UAA) Operational
Degree Works (UAF) Operational
Degree Works Composer (UAF) Operational
Degree Works Controller (UAF) Operational
Degree Works DWTE (UAF) Operational
Degree Works Responsive Dashboard (UAF) Operational
Degree Works Scribe (UAF) Operational
Degree Works Transit (UAF) Operational
Degree Works (UAS) Operational
Degree Works Composer (UAS) Operational
Degree Works Controller (UAS) Operational
Degree Works DWTE (UAS) Operational
Degree Works Responsive Dashboard (UAS) Operational
Degree Works Scribe (UAS) Operational
Degree Works Transit (UAS) Operational
UA Google Apps Operational
Google Workspace Operational
Google Apps Single Sign On Operational
Alaska.edu website Operational
Alaska.edu Edit Server Operational
Alaska.edu Frontends Operational
UAF.edu website Operational
UAF.edu Edit Server Operational
UAF.edu Frontends Operational
Software Licensing Degraded Performance
90 days ago
100.0 % uptime
Today
keys.alaska.edu Operational
Matlab Network License Operational
ERDAS Licensing Operational
SPSS Licensing Operational
ArcGIS Licensing Operational
Microsoft Office 365 License Degraded Performance
90 days ago
100.0 % uptime
Today
Foxit License Operational
90 days ago
100.0 % uptime
Today
Zoom Operational
Zoom Phone Operational
Zoom Meetings Operational
Zoom Chat Operational
Zoom Meeting Telephony Services Operational
Zoom Web Portal Operational
Zoom Cloud Recording Operational
Zoom Zoom Video Webinars Operational
Zoom Dashboard & Reporting Operational
Zoom Download Center Operational
Zoom REST API Operational
UA Network Connectivity Operational
90 days ago
100.0 % uptime
Today
UAF Campus Connectivity Operational
90 days ago
100.0 % uptime
Today
Statewide Network Connectivity Operational
90 days ago
100.0 % uptime
Today
UAF/SW VPN Operational
90 days ago
100.0 % uptime
Today
UAF Wireless Operational
90 days ago
100.0 % uptime
Today
UAF/SW File Servers Operational
90 days ago
100.0 % uptime
Today
ELMO.alaska.edu - Easy Login Maintenance Option for UAF/SW Operational
90 days ago
100.0 % uptime
Today
VDI - Virtual Desktop Infrastructure Operational
90 days ago
99.7 % uptime
Today
Other IT Services Operational
UAF Canvas Operational
90 days ago
100.0 % uptime
Today
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.

No incidents or maintenance related to this downtime.

Scheduled Maintenance

PROD Banner Upgrades Aug 21, 2026 22:00 - Aug 22, 2026 10:00 AKDT

PROD Banner systems will be upgraded with the updates listed below. The following banner components will be unavailable during this upgrade window.

Banner Database
Banner Admin
UAOnline
Banner 9 Self Service
Banner Job Submission
Automic Application Manager
Banner Workflow
Banner Communication Management
Jasper Reports
Banner Access Manager
Maps server

PROD Banner upgrades to be applied:

Financial Aid Regulatory Upgrades (August Releases) Set 1-202614:

BA FIN AID 9.3.58.1
BA FIN AID 8.57.2
Posted on Jul 31, 2026 - 11:09 AKDT

TEST Banner Upgrades Aug 27, 2026 12:00-14:00 AKDT

TEST Banner systems will be upgraded with the updates listed below. The following banner components will be unavailable during this upgrade window.

Banner Database
Banner Admin
UAOnline
Banner 9 Self Service
Banner Job Submission
Automic Application Manager
Banner Workflow
Banner Communication Management
Jasper Reports
Banner Access Manager
Maps server

TEST Banner upgrades to be applied:

TEST - Financial Aid Regulatory Upgrades (July Releases) Set 1-202613 & Financial Aid Regulatory Upgrades (August Releases) Set 1-202614:

Target release date: 7/16/2026
BA FIN AID 8.57.1
* Target release date: 8/20/2026 *
BA FIN AID 9.3.58.1
BA FIN AID 8.57.2
Posted on Jul 15, 2026 - 14:12 AKDT
System Metrics Month Week Day
UA Learn Activity ?
Fetching
UA Learn Active Users ?
Fetching

Aug 17, 2026

Banner Slowness/Unavailablility
Resolved - The OIT EAS team has resolved the issue with the Banner, and confirmed the fix to be stable. Issue was resolved on Aug 10th.

Please report any continued issues with this service to your campus's IT helpdesk, and thank you again for your patience during the resolution of this issue!
Aug 17, 08:53 AKDT
Monitoring - The OIT EAS team has identified the issue with the Banner and has implemented a fix, which is being monitored for effectiveness and stability.

Thank you again for your patience during the resolution of this issue! You can expect further updates at the end of the business day 5:00PM or as new information becomes available.
Aug 10, 12:03 AKDT
Investigating - We have received reports that Banner is currently experiencing issues. The OIT EAS team is currently investigating, and we will be making updates at 1-hour intervals.

A functioning workaround has been identified: open a private or incognito browser window to access Banner. If the site is still slow/not loading, close and open another new private or incognito window; it may take a few attempts, but once a reliable connection is made, you can continue to use that session until the issue is resolved!

Thank you for your patience during the resolution of this issue!
Aug 10, 11:02 AKDT

Aug 16, 2026

Lenel Access Control (Card Swipe) Partial Outage
Resolved - OIT PAWS reports that the server for Lenel card swipe systems has been restarted successfully and is operational.
Aug 16, 15:56 AKDT
Update - We are continuing to work on a fix for this issue.
Aug 16, 14:59 AKDT
Update - We are continuing to work on a fix for this issue.
Aug 16, 14:01 AKDT
Identified - We have received reports that card readers around the UAF campus are currently experiencing issues. The OIT PAWS team is aware and is actively working to recover the server that controls this system. We will be making updates at one-hour intervals as they work towards a fix. Building coordinators may be aware of alternative access methods and routes for particular rooms, but there is no widespread workaround at this time.

Thank you for your patience during the resolution of this issue!
Aug 16, 12:54 AKDT

Aug 15, 2026

No incidents reported.

Aug 14, 2026

No incidents reported.

Aug 13, 2026

No incidents reported.

Aug 12, 2026

No incidents reported.

Aug 11, 2026

No incidents reported.

Aug 10, 2026

Aug 9, 2026

No incidents reported.

Aug 8, 2026

PROD Quarterly Oracle PSU Patching for Banner, Degree Works, UAOnline, and related systems.
Completed - The scheduled maintenance has been completed.
Aug 8, 02:00 AKDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 7, 22:00 AKDT
Scheduled - PROD environment Banner and related hosted systems will have current operating systems patches applied. This includes outages for the following services.

Banner Database
Banner Admin
UAOnline
Banner 9 Self Service
All Degree Works instances
Banner Job Submission
Automic Application Manager
Banner Workflow
Banner Communication Management
Jasper Reports
Banner Access Manager
Maps server
Jul 31, 11:10 AKDT

Aug 7, 2026

Modern Campus SaaS Migration - CMS Editing Environment Unavailable (edit.alaska.edu)
Completed - The scheduled maintenance has been completed.
Aug 7, 23:00 AKDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 3, 07:00 AKDT
Scheduled - Modern Campus CMS editing environment will be unavailable Monday, August 3 through Friday, August 7 while Modern Campus performs the backend migration from our self-hosted infrastructure to their managed cloud (SaaS) environment. Editing access is suspended for the duration of the migration to prevent content or configuration conflicts during data transfer and system cutover.

This change affects the CMS editing environment only (edit.alaska.edu). Authentication, content editing, and publishing functions will be disabled for all users during the migration window. Published production websites are unaffected and will remain live and fully accessible to end users, as they are served independently of the editing environment.

Editing access is expected to resume the week of August 10.
Jul 31, 10:41 AKDT

Aug 6, 2026

No incidents reported.

Aug 5, 2026

No incidents reported.

Aug 4, 2026

NON PROD Q3 Quarterly Oracle PSU Patching for Banner, Degree Works, UAOnline, and related systems
Completed - The scheduled maintenance has been completed.
Aug 4, 03:00 AKDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 3, 22:00 AKDT
Scheduled - NON PROD environment Banner and related hosted systems will have current operating systems patches applied. This includes outages for the following services.

Banner Database
Banner Admin
UAOnline
Banner 9 Self Service
All Degree Works instances
Banner Job Submission
Automic Application Manager
Banner Workflow
Banner Communication Management
Jasper Reports
Banner Access Manager
Maps server
Jul 15, 14:13 AKDT

Aug 3, 2026

Unresolved incident: Iru Web Login Outage.

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