Microsoft 365 License Changes & Issues
Identified - Microsoft is discontinuing the M365 A1 Plus license, and some users are being transitioned from the M365 A1 "Plus" license to the M365 A1 license. This results in a loss of access to the desktop version of Office 365 applications, but all users should still be able to use the web-based apps at https://m365.cloud.microsoft/apps/ (requires UA login).

This change affects Crafts & Trades staff, Adjunct/Temporary Faculty, and Emeritus Faculty members. If you're not a member of these groups and are experiencing issues with the Microsoft Office suite, please reach out to your campus's IT helpdesk!

You can find more information about the license change here: https://www.uaf.edu/nooktech/news/microsoft-365-a1-license-changes.php
As well as status reports by the license holder, UAA, here: https://status.uaa.alaska.edu/

Due to the longstanding nature of this change and resulting disruption, we will be updating this status only as new information becomes available. We are actively communicating with UAA about the situation, and appreciate your time and understanding as we navigate this unexpected transition. Thank you!
Oct 10, 2025 - 12:16 AKDT

About This Site

Welcome to OIT's home for real-time information and updates on our services. Here you'll find live and eventually historical data on system performance and metrics. If there are any service interruptions, a note will be posted here. (Note, historical information is accurate back to 12/16/17)

Uptime over the past 90 days. View historical uptime.
Accounts & Accesses Operational
DUO Operational
90 days ago
100.0 % uptime
Today
Duo Core Authentication Service Operational
90 days ago
100.0 % uptime
Today
Duo Admin Panel Operational
90 days ago
100.0 % uptime
Today
Duo Push Delivery Operational
90 days ago
100.0 % uptime
Today
Duo Phone Call Delivery Operational
90 days ago
100.0 % uptime
Today
UA Blackboard Learn Operational
90 days ago
99.9 % uptime
Today
UA Blackboard Learn Web Application Operational
90 days ago
99.9 % uptime
Today
UA Blackboard Learn SIS Integration Operational
Banner Operational
90 days ago
99.95 % uptime
Today
Banner Admin Modules Operational
90 days ago
100.0 % uptime
Today
UAOnline Operational
Banner 9 Operational
90 days ago
99.9 % uptime
Today
Banner Cloud Operational
Banner App Nav Operational
Banner 8 Self Service (UAOnline) Operational
Banner Admin (Banner 9) Operational
Employee Self Service Operational
Faculty Self Service Operational
Finance Self Service Operational
General Events Management Self Service Operational
General Self Service Operational
Student Registration Self Service Operational
Student Self Service Operational
Banner Workflow Operational
Automic Operational
Banner Event Publisher Operational
EIS Operational
Evisions MAPS Operational
Jasper Reports Operational
SSB 8 Operational
Degree Works Operational
Degree Works (UAA) Operational
Degree Works Composer (UAA) Operational
Degree Works Controller (UAA) Operational
Degree Works DWTE (UAA) Operational
Degree Works Responsive Dashboard (UAA) Operational
Degree Works Scribe (UAA) Operational
Degree Works Transit (UAA) Operational
Degree Works (UAF) Operational
Degree Works Composer (UAF) Operational
Degree Works Controller (UAF) Operational
Degree Works DWTE (UAF) Operational
Degree Works Responsive Dashboard (UAF) Operational
Degree Works Scribe (UAF) Operational
Degree Works Transit (UAF) Operational
Degree Works (UAS) Operational
Degree Works Composer (UAS) Operational
Degree Works Controller (UAS) Operational
Degree Works DWTE (UAS) Operational
Degree Works Responsive Dashboard (UAS) Operational
Degree Works Scribe (UAS) Operational
Degree Works Transit (UAS) Operational
UA Google Apps Operational
Google Apps Single Sign On Operational
Google Apps Gmail Operational
Google Apps Calendar Operational
Google Apps Google Drive Operational
Google Apps Docs Operational
Google Apps Sheets Operational
Google Apps Slides Operational
Google Apps Sites Operational
Google Apps Groups Operational
Google Apps Hangouts Operational
Google Apps Classroom Operational
Google Apps Talk Operational
Google Apps Voice Operational
Alaska.edu website Operational
Alaska.edu Edit Server Operational
Alaska.edu Frontends Operational
UAF.edu website Operational
UAF.edu Edit Server Operational
UAF.edu Frontends Operational
Software Licensing Degraded Performance
90 days ago
100.0 % uptime
Today
keys.alaska.edu Operational
Matlab Network License Operational
ERDAS Licensing Operational
SPSS Licensing Operational
ArcGIS Licensing Operational
Microsoft Office 365 License Degraded Performance
90 days ago
100.0 % uptime
Today
Foxit License Operational
90 days ago
100.0 % uptime
Today
Zoom Operational
Zoom Phone Operational
Zoom Meetings Operational
Zoom Chat Operational
Zoom Meeting Telephony Services Operational
Zoom Web Portal Operational
Zoom Cloud Recording Operational
Zoom Zoom Video Webinars Operational
Zoom Dashboard & Reporting Operational
Zoom Download Center Operational
Zoom REST API Operational
UA Network Connectivity Operational
90 days ago
99.96 % uptime
Today
UAF Campus Connectivity Operational
90 days ago
99.92 % uptime
Today
Statewide Network Connectivity Operational
90 days ago
100.0 % uptime
Today
UAF/SW VPN Operational
90 days ago
100.0 % uptime
Today
UAF Wireless Operational
90 days ago
99.92 % uptime
Today
UAF/SW File Servers Operational
90 days ago
100.0 % uptime
Today
ELMO.alaska.edu - Easy Login Maintenance Option for UAF/SW Operational
90 days ago
100.0 % uptime
Today
VDI - Virtual Desktop Infrastructure Operational
90 days ago
100.0 % uptime
Today
Other IT Services Operational
UAF Canvas Operational
90 days ago
100.0 % uptime
Today
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.

No incidents or maintenance related to this downtime.

Scheduled Maintenance

TEST Banner Upgrades Apr 16, 2026 10:00-12:00 AKDT

Scheduled - TEST Banner systems will be upgraded with the updates listed below. The following banner components will be unavailable during this upgrade window.

Banner Database
Banner Admin
UAOnline
Banner 9 Self Service
Banner Job Submission
Automic Application Manager
Banner Workflow
Banner Communication Management
Jasper Reports
Banner Access Manager
Maps server

TEST Banner upgrades to be applied:

Set 1-202605 - Financial Aid Regulatory Upgrades (April Releases):

BA FIN AID 8.56.1
BA FIN AID 9.3.57.1
Apr 01, 2026 - 12:24 AKDT

PROD Banner Upgrades Apr 25, 2026 22:00 - Apr 26, 2026 10:00 AKDT

PROD Banner systems will be upgraded with the updates listed below. The following banner components will be unavailable during this upgrade window.

Banner Database
Banner Admin
UAOnline
Banner 9 Self Service
Banner Job Submission
Automic Application Manager
Banner Workflow
Banner Communication Management
Jasper Reports
Banner Access Manager
Maps server

PROD Banner upgrades to be applied:

Set 1-202605 - Financial Aid Regulatory Upgrades (April Releases):

BA FIN AID 8.56.1
BA FIN AID 9.3.57.1
Posted on Apr 01, 2026 - 12:25 AKDT

Kaltura LTI for LMS PROD (Blackboard and Canvas) - enable Reach service and Media Stitching tool May 7, 2026 07:30-08:00 AKDT

This change will enable the following tools in Kaltura Application Framework (KAF) LTI for LMS PROD instances (KPC and UAA Blackboard, UAF Canvas).

Kaltura REACH - provides “machine caption and enrich services” on media

Media Stitching - allows multiple media entries (up to five) to be combined into one.

These tools are currently only available to users through Kaltura MediaSpace portals. This will help give parity of tools between Kaltura Media Space, and Kaltura LTI for LMS.

Note: Changes are made in the LMS instance KAF settings, no changes will be made in Blackboard or Canvas
Posted on Mar 20, 2026 - 16:48 AKDT

Active Directory - Change LAN Manager Authentication Level for AD UA May 7, 2026 14:00-15:00 AKDT

Improve security by disabling less secure challenge/response LAN Manager protocol on Active Directory workstations and member servers.
Posted on Apr 08, 2026 - 10:55 AKDT

Butrovich Data Center FAST May 17, 2026 04:00-19:00 AKDT

The Facility Annual Systems Testing (FAST) is annual maintenance activities for the Butrovich Data Center (BDC).
Posted on Mar 12, 2026 - 12:40 AKDT
System Metrics Month Week Day
UA Learn Activity ?
Fetching
UA Learn Active Users ?
Fetching
Apr 16, 2026

No incidents reported today.

Apr 15, 2026

No incidents reported.

Apr 14, 2026

No incidents reported.

Apr 13, 2026

No incidents reported.

Apr 12, 2026
Zoom Standard Changes - April 2026
Completed - The scheduled maintenance has been completed.
Apr 12, 06:15 AKDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 12, 06:00 AKDT
Scheduled - The following changes will be made:
1. Disabling the following features:
a. Allow users to sign in with passkey
b. Enable My notes
c. Enable email notifications for My notes
d. Allow panelists and attendees to transcribe webinars with My notes
e. Allow participants to transcribe meetings with My notes
2. Disabling the following features for testing under the Subaccount/Test Instance:
a. Meeting Coach with AI Companion
b. AI Companion notices - Phone users
Apr 8, 10:53 AKDT
Apr 11, 2026

No incidents reported.

Apr 10, 2026
Banner PROD Slowness
Resolved - The affected components of Banner are still operational, and we are considering the fix to be stable and this outage resolved.

Please report any continued issues with this service to your campus's IT helpdesk, and thank you again for your patience during the resolution of this issue!
Apr 10, 14:03 AKDT
Investigating - The affected components of Banner and UAOnline appear to be stable. We will continue monitoring the stability of the fix until the 24-hour mark, at approximately 12:52PM today, and you can expect a final update at that time if there is no new information until then.

Thank you again for your patience during the resolution of this issue!
Apr 10, 08:11 AKDT
Update - A fix has been implemented and users are reporting access. There have been no new developments, monitoring will continue until tomorrow morning at 8:00AM.
Apr 9, 16:52 AKDT
Monitoring - A fix has been implemented and users are reporting access. We will continue to monitor the service and update the status page at 5PM.
Apr 9, 12:52 AKDT
Update - OIT EAS reports that Ellucian is going to perform a rolling restart of the affected components, so we expect to see services regain functionality one-at-a-time. We'll report on the status of each as new information becomes available, and at our 1-hour intervals!

Thank you again for your time and understanding.
Apr 9, 12:17 AKDT
Identified - We have received reports that the Banner Production instance (including UAOnline) is currently experiencing issues. The OIT Enterprise Applications Services team is aware and has contacted the vendor. We will be making updates at 1-hour intervals as they work towards a fix.

Thank you for your patience during the resolution of this issue!
Apr 9, 10:59 AKDT
Apr 9, 2026
Active Directory - Change LAN Manager authentication level for AD Apps
Completed - The scheduled maintenance has been completed.
Apr 9, 15:00 AKDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 9, 14:00 AKDT
Scheduled - No disruption is expected during this change.

Improve security by disabling less secure challenge/response LAN Manager protocol on Active Directory workstations and member servers.
Apr 8, 10:51 AKDT
UAOnline (Banner Self-Service) Outage
Resolved - This issue with UAOnline was identified and the fix is stable.
Apr 9, 12:46 AKDT
Identified - UAOnline is experiencing slowness and timeouts as a result of a different incident, and details can be found here as we continue to follow that resolution: https://status.alaska.edu/incidents/2141hpy4lvlm
Apr 9, 11:05 AKDT
Update - The affected components of UAOnline appear to remain operational! We will continue monitoring the stability of the fix until the 24-hour mark, at approximately 1:30PM today, and you can expect a final update at that time if there is no new information until then.

Thank you again for your patience during the resolution of this issue!
Apr 9, 08:00 AKDT
Update - A fix has been implemented and users are reporting access. There have been no new developments, monitoring will continue until tomorrow morning at 8:00AM.
Apr 8, 17:04 AKDT
Monitoring - A fix has been implemented and users are reporting access. We will continue to monitor the service and update the status page at 5PM.
Apr 8, 13:33 AKDT
Identified - Ellucian reports that they have marked our incident as high-priority, located the cause, and are currently working on a fix. Further updates will continue at 1-hour intervals and as new information becomes available.

Thank you for your time!
Apr 8, 12:24 AKDT
Update - Some users are reporting that functionality has returned, but are still experiencing slowness. We're waiting for further updates from the vendor, Ellucian, and will continue to make updates as new information becomes available and at 1-hour intervals.

Thank you for your time.
Apr 8, 11:48 AKDT
Investigating - We have received reports that multiple Banner Self-Service services (including UAOnline) are currently unavailable. The OIT Enterprise Applications Services team has reached out to the vendor and is currently investigating, and we will be making updates at 1-hour intervals. Please contact your campus IT helpdesk if you notice other Banner components are affected.

Thank you for your patience during the resolution of this issue!
Apr 8, 11:23 AKDT
Core Network Maintenance
Completed - The scheduled maintenance has been completed.
Apr 9, 02:00 AKDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 8, 23:32 AKDT
Scheduled - Network Engineers will be working with GCI to turn up a new internet peering in Juneau. This peering will provide redundancy and resiliency for the entire UA system. There is no expected outage associated with this work, however, the possibility for interruptions do exist while the service is fined-tuned. This is a continuation of work executed during the previous two weeks.
Apr 8, 10:49 AKDT
Apr 8, 2026
UAOnline Finance Outage
Resolved - The issue with Finance SSB, and its associated UAOnline tab, was identified. A fix was implemented and the solution is still working after being monitored all night. Marking this as resolved.
Apr 8, 08:09 AKDT
Update - Ellucian has restarted the affected services; Finance SSB and its associated UAOnline tab appear to be functional again. There have been no new developments, monitoring will continue until tomorrow morning at 8:00AM.

Thank you again for your time while we followed the resolution of this issue.
Apr 7, 16:59 AKDT
Monitoring - Ellucian has restarted the affected services; Finance SSB and its associated UAOnline tab appear to be functional again! We will monitor the stability of this fix and make another update at the end of the business day (5:00PM) today.

Thank you again for your time while we followed the resolution of this issue!
Apr 7, 11:57 AKDT
Investigating - We have received reports that Finance Self-Service Banner (the UAOnline 'Finance' tab) is currently experiencing issues. The OIT Enterprise Applications Services team has sent a high-priority ticket to the vendor, and we will be making updates at 3-hour intervals.

Thank you for your patience during the resolution of this issue!
Apr 7, 10:58 AKDT
Apr 7, 2026
Add Duo Self Service Portal Global Policy
Completed - The scheduled maintenance has been completed.
Apr 7, 10:30 AKDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 7, 09:30 AKDT
Scheduled - Duo is requiring a global policy for authenticating to the self service portal (used for new user enrollment and managing 2fa devices) and will impose their recommended policy unless we add one. The global policy being added should provide the least impact possible.
Apr 1, 12:23 AKDT
Apr 6, 2026
TEST Banner Upgrades
Completed - The scheduled maintenance has been completed.
Apr 6, 19:00 AKDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 6, 16:09 AKDT
Scheduled - TEST Banner is unavailable following the previous upgrades.

Ellucian reports that all upgrades have been successfully completed, however, ECS tasks for the following applications are not in a healthy state:
- Student SSB
- Finance SSB
- Admin Common
Ellucian technicians are working to resolve the issues, and the maintenance window has been extended.

The maintenance window listed here is a placeholder, as we are waiting for an estimated resolution time from Ellucian.
Apr 6, 16:08 AKDT
TEST Banner Upgrades
Completed - Ellucian reports that all upgrades have been successfully completed, however, ECS tasks for the following applications are not in a healthy state:
- Student SSB
- Finance SSB
- Admin Common
Ellucian technicians are working to resolve the issues, and the maintenance window has been extended. We are waiting for an estimated resolution time from Ellucian.
Apr 6, 14:00 AKDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 6, 05:00 AKDT
Scheduled - TEST Banner systems will be upgraded with the updates listed below. The following banner components will be unavailable during this upgrade window.

Banner Database
Banner Admin
UAOnline
Banner 9 Self Service
Banner Job Submission
Automic Application Manager
Banner Workflow
Banner Communication Management
Jasper Reports
Banner Access Manager
Maps server
Mar 20, 17:00 AKDT
Apr 5, 2026
PROD Monthly OS Patching for Banner, Degree Works, UAOnline, and related systems
Completed - The scheduled maintenance has been completed.
Apr 5, 03:00 AKDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 4, 21:00 AKDT
Scheduled - PROD environment Banner and related hosted systems will have current operating systems patches applied. This includes outages for the following services.

Banner Database
Banner Admin
UAOnline
Banner 9 Self Service
All Degree Works instances
Banner Job Submission
Automic Application Manager
Banner Workflow
Banner Communication Management
Jasper Reports
Banner Access Manager
Maps server
Mar 20, 16:58 AKDT
Apr 4, 2026
Apr 3, 2026
BeyondTrust Remote Support Update
Completed - The scheduled maintenance has been completed.
Apr 3, 20:30 AKDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 3, 19:45 AKDT
Scheduled - Updating the NTS Service Desk's remote chat/support software, BeyondTrust Remote Support Representative Console, to the most current version available.
Apr 1, 12:21 AKDT
UAOnline/Banner Employee Self-Service Partial Outage
Resolved - We've received no further reports of UAOnline or Banner service degradation, and are marking this incident as resolved. Please report any issues with these services (and others!) to your campus IT helpdesk as usual.

Thank you again, and happy Friday!
Apr 3, 14:15 AKDT
Update - The affected components of UAOnline and Banner appear to remain operational! We will continue monitoring the stability of the fix until the 24-hour mark, at approximately 12:39PM today, and you can expect a final update at that time if there is no new information until then.

Thank you again for your patience during the resolution of this issue!
Apr 3, 08:09 AKDT
Update - The Employee SSB and Faculty SSB through UAOnline both are operational. We will continue to monitor the stability of this fix, and another update can be expected at the start of the business day (8:00am) tomorrow! Please report any continued issues with Banner and UAOnline to your campus IT helpdesk.

Thanks so much again for your time and patience as we followed the resolution of this incident.
Apr 2, 17:02 AKDT
Monitoring - The affected services have been reset, and Employee SSB and Faculty SSB through UAOnline both appear to be operational again. We will monitor the stability of this fix, and another update can be expected at the end of the business day (5:00pm) today! Please report any continued issues with Banner and UAOnline to your campus IT helpdesk.

Thanks so much again for your time and patience as we followed the resolution of this incident.
Apr 2, 12:39 AKDT
Update - OIT EAS reports that the vendor has been instructed to restart the affected services, and are awaiting confirmation that the instructed actions have been taken. Once complete, the effectiveness of the solution will be determined.

Thank you again for your patience! We will continue to make updates at 3-hour intervals and as new information becomes available.
Apr 2, 11:53 AKDT
Update - The vendor for Banner is currently investigating the cause of this issue. OIT EAS is monitoring their channels of communication for updates.

Thank you for your continued patience as we work towards a full resolution. We will continue to make updates as new information becomes available, and at 3-hour intervals.
Apr 2, 11:30 AKDT
Update - Further reports indicate Faculty Self-Service (this includes the 'Faculty & Advisor Services' link in UAOnline) may also be impacted. OIT EAS has opened a ticket with the vendor for Banner, and are monitoring their channels of communication for updates. We will continue to make updates as new information becomes available, and at 3-hour intervals.

Thanks so much for your time!
Apr 2, 10:03 AKDT
Investigating - We have received reports that the Employee login for UAOnline (Employee SSB) is currently experiencing issues including slowness and intermittent login availability. The OIT Enterprise Applications Services team is currently investigating, and we will be making updates at 3-hour intervals.

Thank you for your patience during the resolution of this issue!
Apr 2, 08:24 AKDT
Security Update: Enhancements to File Storage Access (sw-uastora)
Completed - The scheduled maintenance has been completed.
Apr 3, 07:00 AKDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 3, 04:00 AKDT
Scheduled - We are performing a scheduled security update to our file storage system (NetApp). For the vast majority of users, this change will be completely invisible and will not affect your daily work.

In the past, the system allowed users to jump directly to a specific subfolder even if they didn't have permission to see the "parent" folders above it. Moving forward, the system will require you to have permission for the entire path leading to your file.

Potential Impact: If you have a bookmark or shortcut to a deep folder, it may stop working if you don't have "Read" access to the folders higher up in that directory. You might see an "Access Denied" message when trying to use a direct file path, even if you previously had access to that specific file.

If you find you can no longer access a folder or file you previously used, please contact the NTS Service Desk. We can quickly verify your permissions and ensure you have the necessary access to the full folder path.
Apr 1, 12:19 AKDT
Apr 2, 2026
ELMO Update
Completed - The scheduled maintenance has been completed.
Apr 2, 19:30 AKDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 2, 18:45 AKDT
Scheduled - ELMO will remain up and operational during this upgrade.

Modify Blackboad.pm to no longer populate middle names and to clear the middle name if it is set.
Apr 1, 12:15 AKDT
Active Directory - Change LAN Manager Authentication Level for AD Root
Completed - The scheduled maintenance has been completed.
Apr 2, 15:00 AKDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 2, 14:00 AKDT
Scheduled - Improve security by disabling less secure challenge/response LAN Manager protocol on Active Directory workstations and member servers.
Apr 1, 12:18 AKDT
Core Network Maintenance
Completed - The scheduled maintenance has been completed.
Apr 2, 02:00 AKDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 1, 23:00 AKDT
Scheduled - Network Engineers will be working with GCI to turn up a new internet peering in Juneau. This peering will provide redundancy and resiliency for the entire UA system. There is no expected outage associated with this work, however, the possibility for interruptions do exist while the service is fined-tuned. This is a follow up to complete the work started last week.
Apr 1, 11:29 AKDT
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