Intermittent Internet Connectivity Issues
Update - At this time, we are awaiting confirmation from ACS that last night's maintenance was completed successfully. Thank you for your patience as we verify our network stability!
Sep 18, 2025 - 07:39 AKDT
Identified - We are currently experiencing intermittent connectivity issues, including slow speeds and connection failures, to internet2 and major cloud services such as Microsoft (Office 365, Email, Teams) and Amazon Web Services (AWS).

ACS will be replacing a faulty hardware component tonight from 7:30pm to 10:30pm that we expect to resolve the issue. The UA Network may be fully unavailable during this time, and you can view the status of that maintenance here: https://status.alaska.edu/incidents/lp66qyvw6q3g

We will report on any updates as they become available, and again tomorrow morning at opening to verify whether or not the fix has restored service. Thank you for your time and patience as we work towards a resolution!
Sep 17, 2025 - 15:03 AKDT

About This Site

Welcome to OIT's home for real-time information and updates on our services. Here you'll find live and eventually historical data on system performance and metrics. If there are any service interruptions, a note will be posted here. (Note, historical information is accurate back to 12/16/17)

Uptime over the past 90 days. View historical uptime.
Accounts & Accesses ? Operational
DUO Operational
90 days ago
99.96 % uptime
Today
Duo Core Authentication Service Operational
90 days ago
100.0 % uptime
Today
Duo Admin Panel Operational
90 days ago
99.99 % uptime
Today
Duo Push Delivery Operational
90 days ago
100.0 % uptime
Today
Duo Phone Call Delivery Operational
90 days ago
99.87 % uptime
Today
UA Blackboard Learn Operational
90 days ago
99.99 % uptime
Today
UA Blackboard Learn Web Application Operational
90 days ago
99.99 % uptime
Today
UA Blackboard Learn SIS Integration ? Operational
Banner Operational
90 days ago
99.93 % uptime
Today
Banner Admin Modules ? Operational
90 days ago
100.0 % uptime
Today
UAOnline Operational
Banner 9 Operational
90 days ago
99.86 % uptime
Today
Banner Cloud Operational
Banner App Nav Operational
Banner 8 Self Service (UAOnline) Operational
Banner Admin (Banner 9) Operational
Employee Self Service Operational
Faculty Self Service Operational
Finance Self Service Operational
General Events Management Self Service Operational
General Self Service Operational
Student Registration Self Service Operational
Student Self Service Operational
Banner Workflow Operational
Automic Operational
Banner Event Publisher Operational
EIS Operational
Evisions MAPS Operational
Jasper Reports Operational
SSB 8 Operational
Degree Works Operational
Degree Works (UAA) Operational
Degree Works Composer (UAA) Operational
Degree Works Controller (UAA) Operational
Degree Works DWTE (UAA) Operational
Degree Works Responsive Dashboard (UAA) Operational
Degree Works Scribe (UAA) Operational
Degree Works Transit (UAA) Operational
Degree Works (UAF) Operational
Degree Works Composer (UAF) Operational
Degree Works Controller (UAF) Operational
Degree Works DWTE (UAF) Operational
Degree Works Responsive Dashboard (UAF) Operational
Degree Works Scribe (UAF) Operational
Degree Works Transit (UAF) Operational
Degree Works (UAS) Operational
Degree Works Composer (UAS) Operational
Degree Works Controller (UAS) Operational
Degree Works DWTE (UAS) Operational
Degree Works Responsive Dashboard (UAS) Operational
Degree Works Scribe (UAS) Operational
Degree Works Transit (UAS) Operational
UA Google Apps Operational
Google Apps Single Sign On ? Operational
Google Apps Gmail Operational
Google Apps Calendar Operational
Google Apps Google Drive Operational
Google Apps Docs Operational
Google Apps Sheets Operational
Google Apps Slides Operational
Google Apps Sites Operational
Google Apps Groups Operational
Google Apps Hangouts Operational
Google Apps Classroom Operational
Google Apps Talk Operational
Google Apps Voice Operational
Alaska.edu website Operational
Alaska.edu Edit Server ? Operational
Alaska.edu Frontends ? Operational
UAF.edu website Operational
UAF.edu Edit Server Operational
UAF.edu Frontends ? Operational
Software Licensing Operational
keys.alaska.edu ? Operational
Matlab Network License ? Operational
ERDAS Licensing Operational
SPSS Licensing Operational
ArcGIS Licensing Operational
Zoom Operational
Zoom Phone Operational
Zoom Meetings Operational
Zoom Chat Operational
Zoom Meeting Telephony Services Operational
Zoom Web Portal Operational
Zoom Cloud Recording Operational
Zoom Zoom Video Webinars Operational
Zoom Dashboard & Reporting Operational
Zoom Download Center Operational
Zoom REST API Operational
UA Network Connectivity Partial Outage
90 days ago
99.79 % uptime
Today
UAF Campus Connectivity ? Partial Outage
90 days ago
99.9 % uptime
Today
Statewide Network Connectivity ? Partial Outage
90 days ago
99.9 % uptime
Today
UAF/SW VPN ? Partial Outage
90 days ago
99.47 % uptime
Today
UAF Wireless ? Partial Outage
90 days ago
99.88 % uptime
Today
UAF/SW File Servers ? Operational
90 days ago
100.0 % uptime
Today
ELMO.alaska.edu - Easy Login Maintenance Option for UAF/SW ? Operational
90 days ago
100.0 % uptime
Today
VDI - Virtual Desktop Infrastructure ? Operational
90 days ago
100.0 % uptime
Today
Other IT Services ? Operational
UAF Canvas ? Operational
90 days ago
100.0 % uptime
Today
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.

No incidents or maintenance related to this downtime.

Scheduled Maintenance

NON PROD Banner Data Refresh|Clone From PROD to TEST Oct 20, 2025 09:00-17:00 AKDT

TEST Banner environment will be refreshed or cloned from data in the production Banner environment to facilitate UA business processes to use this instance for testing and validation of processes. During this event the environment will be unavailable during the duration of the event.
Posted on Jul 23, 2025 - 11:31 AKDT
System Metrics Month Week Day
UA Learn Activity ?
Fetching
UA Learn Active Users ?
Fetching
Sep 18, 2025
Copper Valley Network Maintenance - Fiber Optic Repair
Completed - The scheduled maintenance has been completed.
Sep 18, 02:00 AKDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 17, 23:45 AKDT
Scheduled - Copper Valley will be performing Emergency Network Maintenance. This maintenance is required to replace damaged fiber. One service interruption of up to 45-60 minutes is anticipated during the maintenance window.
Sep 3, 11:06 AKDT
Sep 17, 2025
Alaska Communications Emergency Network Maintenance Notification - WO-03080 - Card Replacement
Completed - The scheduled maintenance has been completed.
Sep 17, 22:30 AKDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 17, 19:30 AKDT
Scheduled - Beginning today, 9/17/2025 at 7:30 PM AKDT and concluding at 10:30 PM AKDT, Alaska Communications will be performing emergency network maintenance to replace a card in Whittier. This maintenance is required to resolve intermittent severely degraded events experienced in the Whittier OME.

One service interruption of approximately 30 minutes is anticipated during the maintenance window.
Sep 17, 13:52 AKDT
Sep 16, 2025
GCI Emergency Maintenance Notification in Kotzebue and Nome, AK - Change Request 74259
Completed - The scheduled maintenance has been completed.
Sep 16, 00:00 AKDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 15, 17:00 AKDT
Scheduled - GCI will be performing maintenance that will impact Kotzebue and Nome for 30 minutes during the outage window.
Sep 15, 10:06 AKDT
Sep 15, 2025
Banner / UAOnline Slowness
Resolved - After monitoring the service's stability, we've determined the issue has been resolved by the vendor, and will be ending our reporting. Please report any continued or new issues with this service to your campus's appropriate IT service desk, and thank you again for your time!
Sep 15, 12:30 AKDT
Monitoring - OIT EAS reports that the issue has been resolved and that they do not expect any regression on the status of this service, but we will monitor its stability until noon today and post any updates if they should occur between now and then.
Thank you so much for your time and patience as we worked towards the restoration of service!
Sep 15, 09:24 AKDT
Update - OIT EAS is continuing to investigate this issue, and have not yet received a response on their ticket with the vendor. We will continue to make updates as new information becomes available and at 30-minute intervals.
Sep 15, 08:52 AKDT
Investigating - We have received reports that Banner and its front-end applications (such as UAOnline) are currently experiencing extreme slowness. The OIT Enterprise Applications Services team is currently investigating, and we will be making updates as new information becomes available and at 30-minute intervals.

Thank you for your patience during the resolution of this issue!
Sep 15, 08:10 AKDT
Sep 14, 2025

No incidents reported.

Sep 13, 2025

No incidents reported.

Sep 12, 2025
Emergency Change: Touchnet SSO Update to Transition from CAS to SAML
Completed - The scheduled maintenance has been completed.
Sep 12, 10:00 AKDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 12, 09:08 AKDT
Scheduled - The payment gateway integration is changing an SSO configuration. This change is represented in UAOnline as the Make Payments or View an OnDemand Schedule-Bill link. This change could temporarily make SSO unavailable for anyone using this integration.
Sep 12, 09:07 AKDT
Sep 11, 2025

No incidents reported.

Sep 10, 2025

No incidents reported.

Sep 9, 2025
UA Network Service Degradation
Resolved - ACS is continuing to investigate the causes of recent incidents that affected us, but we do not expect any future issues to be related to the initial outage and are ending reporting at this time. Internet connectivity and speeds have been largely stable since the weekend; please report any new or continuing network issues to your campus's IT helpdesk as usual. Thanks so much for your time as we monitored this issue.
Sep 9, 07:37 AKDT
Update - No new information has been reported at this time-- we will continue to make updates to the status of this issue as that information becomes available, and at 3-hour intervals. Thank you for your time and patience as we continue to work with our vendors towards a resolution!
Sep 8, 15:53 AKDT
Update - No new information has been reported at this time-- we will continue to make updates to the status of this issue as that information becomes available, and at 3-hour intervals. Thank you for your time and patience as we continue to work with our vendors towards a resolution!
Sep 8, 12:54 AKDT
Update - OIT Networking reports that ACS has identified the area where the issue occurred but they have yet to determine the exact cause of the event. We will continue to report at three-hour intervals, and when any new information becomes available. Thank you so much for your time!
Sep 8, 09:53 AKDT
Update - We have not yet received any updates from ACS, our internet service provider. The OIT Networking team is continuing to monitor their channels of communication with this vendor, and we will report any new information as it becomes available, and at 3-hour intervals. Thank you again for your patience during the resolution of this issue.
Sep 8, 07:33 AKDT
Investigating - We have received reports of intermittent degraded UA network performance. The OIT Telecommunications team has reached out to our circuit provider, who are currently investigating potential intermittent issues with their fiber. Until we hear otherwise, users may continue seeing intermittent outages in the future.

We will provide updates as we receive further information, or at opening on Monday (~07:30am), whichever comes first. Thank you for your patience during the resolution of this issue.
Sep 6, 15:43 AKDT
Sep 8, 2025
NON PROD Banner Data Refresh|Clone From PROD to TEST
Completed - The scheduled maintenance has been completed.
Sep 8, 05:00 AKDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 7, 21:00 AKDT
Scheduled - TEST Banner environment will be refreshed or cloned from data in the production Banner environment to facilitate UA business processes to use this instance for testing and validation of processes. During this event the environment will be unavailable during the duration of the event.
Jul 23, 11:14 AKDT
Sep 7, 2025
PROD Monthly OS Patching for Banner, Degree Works, UAOnline, and related systems
Completed - The scheduled maintenance has been completed.
Sep 7, 03:00 AKDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 6, 21:00 AKDT
Scheduled - PROD environment Banner and related hosted systems will have current operating systems patches applied. This includes outages for the following services.

Banner Database
Banner Admin
UAOnline
Banner 9 Self Service
All Degree Works instances
Banner Job Submission
Automic Application Manager
Banner Workflow
Banner Communication Management
Jasper Reports
Banner Access Manager
Maps server
Sep 3, 11:00 AKDT
Sep 6, 2025
Sep 5, 2025

No incidents reported.

Sep 4, 2025

No incidents reported.

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