Microsoft 365 License Changes & Issues
Identified - Microsoft is discontinuing the M365 A1 Plus license, and some users are being transitioned from the M365 A1 "Plus" license to the M365 A1 license. This results in a loss of access to the desktop version of Office 365 applications, but all users should still be able to use the web-based apps at https://m365.cloud.microsoft/apps/ (requires UA login).

This change affects Crafts & Trades staff, Adjunct/Temporary Faculty, and Emeritus Faculty members. If you're not a member of these groups and are experiencing issues with the Microsoft Office suite, please reach out to your campus's IT helpdesk!

You can find more information about the license change here: https://www.uaf.edu/nooktech/news/microsoft-365-a1-license-changes.php
As well as status reports by the license holder, UAA, here: https://status.uaa.alaska.edu/

Due to the longstanding nature of this change and resulting disruption, we will be updating this status only as new information becomes available. We are actively communicating with UAA about the situation, and appreciate your time and understanding as we navigate this unexpected transition. Thank you!
Oct 10, 2025 - 12:16 AKDT

About This Site

Welcome to OIT's home for real-time information and updates on our services. Here you'll find live and eventually historical data on system performance and metrics. If there are any service interruptions, a note will be posted here. (Note, historical information is accurate back to 12/16/17)

Uptime over the past 90 days. View historical uptime.
Accounts & Accesses Operational
DUO Operational
90 days ago
100.0 % uptime
Today
Duo Core Authentication Service Operational
90 days ago
100.0 % uptime
Today
Duo Admin Panel Operational
90 days ago
100.0 % uptime
Today
Duo Push Delivery Operational
90 days ago
100.0 % uptime
Today
Duo Phone Call Delivery Operational
90 days ago
100.0 % uptime
Today
UA Blackboard Learn Operational
90 days ago
99.89 % uptime
Today
UA Blackboard Learn Web Application Operational
90 days ago
99.89 % uptime
Today
UA Blackboard Learn SIS Integration Operational
Banner Operational
90 days ago
99.96 % uptime
Today
Banner Admin Modules Operational
90 days ago
100.0 % uptime
Today
UAOnline Operational
Banner 9 Operational
90 days ago
99.93 % uptime
Today
Banner Cloud Operational
Banner App Nav Operational
Banner 8 Self Service (UAOnline) Operational
Banner Admin (Banner 9) Operational
Employee Self Service Operational
Faculty Self Service Operational
Finance Self Service Operational
General Events Management Self Service Operational
General Self Service Operational
Student Registration Self Service Operational
Student Self Service Operational
Banner Workflow Operational
Automic Operational
Banner Event Publisher Operational
EIS Operational
Evisions MAPS Operational
Jasper Reports Operational
SSB 8 Operational
Degree Works Operational
Degree Works (UAA) Operational
Degree Works Composer (UAA) Operational
Degree Works Controller (UAA) Operational
Degree Works DWTE (UAA) Operational
Degree Works Responsive Dashboard (UAA) Operational
Degree Works Scribe (UAA) Operational
Degree Works Transit (UAA) Operational
Degree Works (UAF) Operational
Degree Works Composer (UAF) Operational
Degree Works Controller (UAF) Operational
Degree Works DWTE (UAF) Operational
Degree Works Responsive Dashboard (UAF) Operational
Degree Works Scribe (UAF) Operational
Degree Works Transit (UAF) Operational
Degree Works (UAS) Operational
Degree Works Composer (UAS) Operational
Degree Works Controller (UAS) Operational
Degree Works DWTE (UAS) Operational
Degree Works Responsive Dashboard (UAS) Operational
Degree Works Scribe (UAS) Operational
Degree Works Transit (UAS) Operational
UA Google Apps Operational
Google Apps Single Sign On Operational
Google Apps Gmail Operational
Google Apps Calendar Operational
Google Apps Google Drive Operational
Google Apps Docs Operational
Google Apps Sheets Operational
Google Apps Slides Operational
Google Apps Sites Operational
Google Apps Groups Operational
Google Apps Hangouts Operational
Google Apps Classroom Operational
Google Apps Talk Operational
Google Apps Voice Operational
Alaska.edu website Operational
Alaska.edu Edit Server Operational
Alaska.edu Frontends Operational
UAF.edu website Operational
UAF.edu Edit Server Operational
UAF.edu Frontends Operational
Software Licensing Degraded Performance
90 days ago
100.0 % uptime
Today
keys.alaska.edu Operational
Matlab Network License Operational
ERDAS Licensing Operational
SPSS Licensing Operational
ArcGIS Licensing Operational
Microsoft Office 365 License Degraded Performance
90 days ago
100.0 % uptime
Today
Foxit License Operational
90 days ago
100.0 % uptime
Today
Zoom Operational
Zoom Phone Operational
Zoom Meetings Operational
Zoom Chat Operational
Zoom Meeting Telephony Services Operational
Zoom Web Portal Operational
Zoom Cloud Recording Operational
Zoom Zoom Video Webinars Operational
Zoom Dashboard & Reporting Operational
Zoom Download Center Operational
Zoom REST API Operational
UA Network Connectivity Operational
90 days ago
100.0 % uptime
Today
UAF Campus Connectivity Operational
90 days ago
100.0 % uptime
Today
Statewide Network Connectivity Operational
90 days ago
100.0 % uptime
Today
UAF/SW VPN Operational
90 days ago
100.0 % uptime
Today
UAF Wireless Operational
90 days ago
100.0 % uptime
Today
UAF/SW File Servers Operational
90 days ago
100.0 % uptime
Today
ELMO.alaska.edu - Easy Login Maintenance Option for UAF/SW Operational
90 days ago
100.0 % uptime
Today
VDI - Virtual Desktop Infrastructure Operational
90 days ago
100.0 % uptime
Today
Other IT Services Operational
UAF Canvas Operational
90 days ago
100.0 % uptime
Today
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.

No incidents or maintenance related to this downtime.

Scheduled Maintenance

TEST Banner Upgrades Mar 20, 2026 18:00-22:00 AKDT

TEST Banner systems will be upgraded with the updates listed below. The following banner components will be unavailable during this upgrade window.

Banner Database
Banner Admin
UAOnline
Banner 9 Self Service
Banner Job Submission
Automic Application Manager
Banner Workflow
Banner Communication Management
Jasper Reports
Banner Access Manager
Maps server
Posted on Mar 04, 2026 - 16:28 AKST

NON PROD Monthly OS Patching for Banner, Degree Works, UAOnline, and related systems Mar 21, 2026 19:00 - Mar 22, 2026 01:00 AKDT

NON PROD environment Banner and related hosted systems will have current operating systems patches applied. This includes outages for the following services.

Banner Database
Banner Admin
UAOnline
Banner 9 Self Service
All Degree Works instances
Banner Job Submission
Automic Application Manager
Banner Workflow
Banner Communication Management
Jasper Reports
Banner Access Manager
Maps server
Posted on Mar 04, 2026 - 16:26 AKST

PROD Banner Upgrades Mar 28, 2026 17:00 - Mar 29, 2026 11:00 AKDT

PROD Banner systems will be upgraded with the updates listed below. The following banner components will be unavailable during this upgrade window.

Banner Database
Banner Admin
UAOnline
Banner 9 Self Service
Banner Job Submission
Automic Application Manager
Banner Workflow
Banner Communication Management
Jasper Reports
Banner Access Manager
Maps server
Posted on Mar 17, 2026 - 10:31 AKDT

Butrovich Data Center FAST May 17, 2026 04:00-19:00 AKDT

The Facility Annual Systems Testing (FAST) is annual maintenance activities for the Butrovich Data Center (BDC).
Posted on Mar 12, 2026 - 12:40 AKDT
System Metrics Month Week Day
UA Learn Activity ?
Fetching
UA Learn Active Users ?
Fetching
Mar 19, 2026

No incidents reported today.

Mar 18, 2026

No incidents reported.

Mar 17, 2026
UAOnline Employee Dashboard Partial Outage
Resolved - The OIT EAS team requested their vendor to perform a restart of affected services, and the Employee Dashboard in UAOnline appears to be fully operational again.

Please report any continued issues with this service to your campus's IT helpdesk, and thank you again for your patience during the resolution of this issue!
Mar 17, 10:11 AKDT
Investigating - We have received reports that UAOnline is currently experiencing issues and the Employee Dashboard is intermittently accessible. The OIT Enterprise Application Services team is currently investigating, and we will be making updates at 3-hour intervals.

Thank you for your patience during the resolution of this issue!
Mar 17, 09:10 AKDT
Mar 16, 2026
Zoom: Block unauthorized AI bots (Zoom SDKs) from accessing UA Zoom
Completed - The scheduled maintenance has been completed.
Mar 16, 08:00 AKDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 16, 07:30 AKDT
Scheduled - This change will block unauthorized Zoom Software Development Kits (SDKs, specifically those that are AI Bots) from accessing our UA Zoom meetings and webinars.

Due to FERPA and HIPAA data security concerns, the only AI platform allowed to be used in UA’s Zoom instance, is Zoom’s ZMO (Zoom-Model Only LLM) AI Companion that restricts access to all third-party LLMs that Zoom might otherwise employ, and is the only configuration allowed for Higher-Ed institutions with a HIPAA BAA. Thus, all other “AI BOT” Zoom SDKs will be blocked from being able to access our meetings and webinars, potentially exposing our data to security risks.
Mar 4, 16:42 AKST
Mar 15, 2026
Zoom: Enforce in-meeting captions/transcript, and recording caption creation for all users
Completed - The scheduled maintenance has been completed.
Mar 15, 06:30 AKDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 15, 06:00 AKDT
Scheduled - This change will enable and lock in-meeting automatic captions, meeting transcript, and cloud recording caption creation settings for all UA Zoom users. As accessibility requirements change, we want to ensure that we can help our users with these requirements, without additional work. By enabling these settings we ensure that our meetings and recordings are captioned, and thus better comply with existing ADA/Title II requirements.
Mar 4, 16:39 AKST
Fall 2026 Registration Readiness / Peak Event Preparation
Completed - The scheduled maintenance has been completed.
Mar 15, 00:00 AKDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 14, 21:00 AKDT
Scheduled - PROD Banner systems will be restarted after performing the readiness for Registration activities. The following banner components will be unavailable during this window.

Banner Database
Banner Admin
UAOnline
Banner 9 Self Service
Banner Job Submission
Automic Application Manager
Banner Workflow
Banner Communication Management
Jasper Reports
Banner Access Manager
Maps server

Registration/Event Readiness Activities will be performed.

Please ensure that NO jobs are running in PROD that will impact registration.
Shut down un-needed Argos' MAPS services to prevent any ad-hoc queries against PROD during registration.
Mar 12, 12:30 AKDT
Mar 14, 2026
Mar 13, 2026
CTC Core Network Upgrade
Completed - The scheduled maintenance has been completed.
Mar 13, 12:00 AKDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 13, 08:00 AKDT
Scheduled - OIT Network Operations plans to schedule a building-wide network outage on March 13th to upgrade our core network equipment for the CTC 604 Barnette St building.

In recent years, we have upgraded the network infrastructure for all floors, except for our core router and the first floor. We would like to coordinate a date for this work, which will include a building-wide wireless and wired outage starting at 8 am and potentially extending to 12 pm.
Feb 25, 10:30 AKST
Deployment of Admin By Request to UAF macOS systems
Completed - The scheduled maintenance has been completed.
Mar 13, 08:00 AKDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 12, 08:00 AKDT
Scheduled - Deployment of Admin By Request to managed UAF and System Office Mac systems via Iru.
To use admin privileges on their UA owned Mac devices, users will request Admin access directly from their desktop.
Mar 4, 16:33 AKST
Mar 12, 2026
GCI Standard Maintenance Notification in Dillingham, AK
Completed - The scheduled maintenance has been completed.
Mar 12, 06:00 AKDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 12, 00:00 AKDT
Scheduled - GCI technicians will reconfigure network traffic at the Dillingham TERRA site. Circuits will be interrupted for approximately two hours.
Feb 25, 11:57 AKST
Mar 11, 2026

No incidents reported.

Mar 10, 2026
Moving Servers Out of Load Balancer Reserved Address Block
Completed - The scheduled maintenance has been completed.
Mar 10, 18:00 AKDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 10, 16:00 AKDT
Scheduled - During this activity we will update the IP addresses of components of the services qmenu, banner-reports, and Oracle Internet Directory (aka OIDP used by TOAD). We expect these changes to be non-disruptive.
Mar 4, 16:48 AKST
Disabled Alumni/Affiliate Google Accounts
Resolved - The rollback of disabled UA Google accounts has been completed and affected accounts should be accessible again. If your Google account appears to be disabled, please contact your campus IT helpdesk for assistance.

Thank you again for your time and patience as we followed the resolution of this issue!
Mar 10, 08:03 AKDT
Monitoring - The rollback is in-progress and continuing to re-enable affected accounts. OIT PAWS states that once the rollback is complete, the intended change will be implemented again with corrected filters.

We will continue to monitor the situation until the corrected change is implemented. Reporting will continue starting at the beginning of the business day (8:00 AM) tomorrow.

Thank you again for your time and patience!
Mar 9, 16:43 AKDT
Update - OIT PAWS has initiated the rollback for the change that resulted in some erroneous disabled accounts. They expect this process to take a few hours. Affected users are still encouraged to contact their campus IT helpdesk to ensure their accounts are configured correctly for the future change!

We will continue to make updates at 1-hour intervals and as new information becomes available.
Thank you again for your time as we work to resolve this issue!
Mar 9, 15:36 AKDT
Identified - We have received reports that UA Google is currently experiencing issues. The OIT PAWS team is aware and has identified the cause to be related to a change intended to archive inactive accounts. They are rolling back the change, but we encourage affected users to contact their IT helpdesk to verify that their accounts are properly configured for when the change is rolled out in the future. We will be making updates at 1-hour intervals as we work towards a fix.

Thank you for your patience during the resolution of this issue!
Mar 9, 14:10 AKDT
GCI Standard Maintenance Notification (NCSR) in Dillingham, AK
Completed - The scheduled maintenance has been completed.
Mar 10, 06:00 AKDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 10, 00:00 AKDT
Scheduled - GCI technicians will reconfigure network traffic at the Dillingham TERRA site. Circuits will be interrupted for approximately two hours.
Mar 4, 16:44 AKST
Mar 9, 2026
Mar 8, 2026
PROD February Monthly OS Patching for Banner, Degree Works, UAOnline, and related systems
Completed - The scheduled maintenance has been completed.
Mar 8, 04:00 AKDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 7, 21:00 AKST
Scheduled - PROD environment Banner and related hosted systems will have current operating systems patches applied. This includes outages for the following services.

Banner Database
Banner Admin
UAOnline
Banner 9 Self Service
All Degree Works instances
Banner Job Submission
Automic Application Manager
Banner Workflow
Banner Communication Management
Jasper Reports
Banner Access Manager
Maps server
Feb 25, 12:04 AKST
Mar 7, 2026
Mar 6, 2026
PROD UAA Degreeworks Upgrades
Completed - The scheduled maintenance has been completed.
Mar 6, 06:00 AKST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 5, 22:00 AKST
Scheduled - PROD UAA Degreeworks systems will be upgraded.
Feb 25, 11:48 AKST
TEST Banner Upgrades
Completed - The scheduled maintenance has been completed.
Mar 6, 01:00 AKST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 5, 17:00 AKST
Scheduled - TEST Banner systems will be upgraded with the updates listed below. The following banner components will be unavailable during this upgrade window.

Banner Database
Banner Admin
UAOnline
Banner 9 Self Service
Banner Job Submission
Automic Application Manager
Banner Workflow
Banner Communication Management
Jasper Reports
Banner Access Manager
Maps server
Feb 25, 12:01 AKST
Mar 5, 2026
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