Service Under Maintenance

About This Site

Welcome to OIT's home for real-time information and updates on our services. Here you'll find live and eventually historical data on system performance and metrics. If there are any service interruptions, a note will be posted here. (Note, historical information is accurate back to 12/16/17)

Uptime over the past 90 days. View historical uptime.
Accounts & Accesses ? Operational
UA Blackboard Learn Operational
90 days ago
99.99 % uptime
Today
UA Blackboard Learn Web Application Operational
90 days ago
99.99 % uptime
Today
UA Blackboard Learn SIS Integration ? Operational
Banner Operational
90 days ago
99.61 % uptime
Today
Banner Admin Modules ? Operational
90 days ago
100.0 % uptime
Today
UAOnline Operational
Banner 9 Operational
90 days ago
99.23 % uptime
Today
UA Google Apps Operational
Google Apps Single Sign On ? Operational
Google Apps Gmail Operational
Google Apps Calendar Operational
Google Apps Drive Operational
Google Apps Docs Operational
Google Apps Sheets Operational
Google Apps Slides Operational
Google Apps Sites Operational
Google Apps Groups Operational
Google Apps Hangouts Operational
Google Apps Classroom Operational
Google Apps Talk Operational
Google Apps Voice Operational
Alaska.edu website Operational
Alaska.edu Edit Server ? Operational
Alaska.edu Frontends ? Operational
UAF.edu website Operational
UAF.edu Edit Server Operational
UAF.edu Frontends ? Operational
Software Licensing Operational
keys.alaska.edu ? Operational
Matlab Network License ? Operational
ERDAS Licensing Operational
SPSS Licensing Operational
ArcGIS Licensing Operational
Zoom Under Maintenance
Zoom Phone Operational
Zoom Meetings Operational
Zoom Chat Operational
Zoom Meeting Telephony Services Operational
Zoom Web Portal Operational
Zoom Cloud Recording Operational
Zoom Zoom Video Webinars Under Maintenance
Zoom Dashboard & Reporting Operational
Zoom Download Center Operational
Zoom REST API Operational
UA Network Connectivity Operational
90 days ago
99.98 % uptime
Today
UAF Campus Connectivity ? Operational
90 days ago
99.97 % uptime
Today
Statewide Network Connectivity ? Operational
90 days ago
100.0 % uptime
Today
UAF/SW VPN ? Operational
90 days ago
100.0 % uptime
Today
UAF Wireless ? Operational
90 days ago
99.97 % uptime
Today
UAF/SW File Servers ? Operational
90 days ago
100.0 % uptime
Today
ELMO.alaska.edu - Easy Login Maintenance Option for UAF/SW ? Operational
90 days ago
100.0 % uptime
Today
VDI - Virtual Desktop Infrastructure ? Operational
90 days ago
100.0 % uptime
Today
Other IT Services ? Operational
Banner Cloud Operational
Banner App Nav Operational
Banner 8 Self Service (UAOnline) Operational
Banner Admin (Banner 9) Operational
Employee Self Service Operational
Faculty Self Service Operational
Finance Self Service Operational
General Events Management Self Service Operational
General Self Service Operational
Student Registration Self Service Operational
Student Self Service Operational
Banner Workflow Operational
Automic Operational
Banner Event Publisher Operational
EIS Operational
Evisions MAPS Operational
Jasper Reports Operational
SSB 8 Operational
Degree Works Operational
Degree Works (UAA) Operational
Degree Works Composer (UAA) Operational
Degree Works Controller (UAA) Operational
Degree Works DWTE (UAA) Operational
Degree Works Responsive Dashboard (UAA) Operational
Degree Works Scribe (UAA) Operational
Degree Works Transit (UAA) Operational
Degree Works (UAF) Operational
Degree Works Composer (UAF) Operational
Degree Works Controller (UAF) Operational
Degree Works DWTE (UAF) Operational
Degree Works Responsive Dashboard (UAF) Operational
Degree Works Scribe (UAF) Operational
Degree Works Transit (UAF) Operational
Degree Works (UAS) Operational
Degree Works Composer (UAS) Operational
Degree Works Controller (UAS) Operational
Degree Works DWTE (UAS) Operational
Degree Works Responsive Dashboard (UAS) Operational
Degree Works Scribe (UAS) Operational
Degree Works Transit (UAS) Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.

No incidents or maintenance related to this downtime.

Scheduled Maintenance
PROD Banner Upgrades Apr 19, 2024 22:00 - Apr 20, 2024 12:00 AKDT
Scheduled - PROD Banner systems will be upgraded with the updates listed below. The following banner components will be unavailable during this upgrade window.
-Banner Database
-Banner Admin
-UAOnline
-Banner 9 Self Service
-Banner Job Submission
-Automic Application Manager
-Banner Workflow
-Banner Communication Management
-Jasper Reports
-Banner Access Manager
-Maps server

PROD Banner upgrades to be applied:

Set 1-202402 and Set 1-202403 (FA only)
-Database upgrade - 9.32.1, 9.32.1.1, 9.33, 9.33.0.1, 9.33.1
-Banner Access Management - 9.3.25.0.4, 9.3.25.1.1
-Accounts Receivable - 8.11.1, 8.11.2, 8.12, 8.12.2, 9.3.25.1.2, 9.3.25.2.1, 9.3.25.3.1, 9.3.25.4
-Admin Common - 9.3.33.0.8, 9.3.33.1.1
-Application Navigator - 3.13
-Banner Admin Business Process API - 9.3.33.1.4, 9.3.34.0.4
-Banner Communication Management - 9.13
-Employee SSB - 9.24.0.1, 9.24.0.2, 9.24.1, 9.24.1.1, 9.25, 9.25.1, 9.25.1.1
-Ethos API - 9.3.30.0.2, 9.3.30.0.3
-Extensibility - 9.15
-Faculty SSB - 9.22.1, 9.23
-Finance - 8.18, 8.18.0.1
-Finance SSB - 9.6.0.1, 9.7
-Financial Aid - 8.48, 9.3.41
-General - 8.17.1, 8.17.2, 8.18, 8.18.0.1, 9.3.29.0.5
-General Event Management SSB - 9.17
-General SSB - 9.15.1, 9.16, 9.16.1, 9.16.2
-HR & Payroll - 8.24.1.1, 8.25, 8.25.0.1, 9.3.29.0.4
-Integration API - 9.31.1, 9.31.2, 9.32, 9.32.1
-Position Control - 8.24.0.1, 8.24.0.2, 8.25, 9.3.22.1.3, 9.3.23.0.2
-Student - 8.28.1, 8.28.2, 8.29, 8.29.1, 8.29.1.1, 8.29.2, 9.3.31.1.1, 9.3.32.0.8, 9.3.32.1, 9.32.2
-Student API - 9.31.1, 9.31.2, 9.32, 9.32.2, 9.3.32.0.1, 9.32.1
-Student Registration SSB - 9.30, 9.30.0.1
-Student SSB - 9.24.2, 9.25, 9.25.1, 9.25.2
Feb 14, 2024 - 11:24 AKST
System Metrics Month Week Day
UA Learn Activity ?
Fetching
UA Learn Active Users ?
Fetching
Past Incidents
Apr 19, 2024

No incidents reported today.

Apr 18, 2024

No incidents reported.

Apr 17, 2024
Foxit and Adobe Outage
Resolved - This incident has been resolved. If you are having any additional issues with Foxit please call the service desk at 907-450-8300. If you are still having issues with Adobe please call UAA ITS at 907-786-4646.
Apr 17, 17:01 AKDT
Monitoring - Foxit should be working again. We ask that you try logging into Foxit using SSO. If you have any issues logging in please call the Service Desk at 907-450-8300.

If you are still having issues with your Adobe license please call the UAA Service Desk at 907-786-4646.
Apr 17, 09:35 AKDT
Identified - We believe we have identified the issue and a change has been implemented. We are waiting to see if this resolves the problem.
Apr 16, 13:29 AKDT
Update - We are also getting reports that Adobe is also not allowing access.
Apr 16, 08:33 AKDT
Investigating - We are currently investigating an issue with Foxit not allowing sign-ins. We thank you for your patience at this time.
Apr 16, 07:58 AKDT
Apr 16, 2024
Apr 15, 2024
ELMO Disruption
Resolved - This incident has been resolved.
Apr 15, 16:15 AKDT
Monitoring - A fix has been implemented and we are monitoring the results.
Apr 15, 09:39 AKDT
Identified - We are currently working to fully restore ELMO services.
Apr 12, 15:12 AKDT
Monitoring - ELMO Verifier is restored. We'll continue to monitor the service until it's confirmed stable.
Apr 12, 14:40 AKDT
Investigating - We are currently investigating reports of errors with ELMO services like elmo.alaska.edu, ELMO Verifier and ELMO Manager. Thank you for your patience as we work to restore service.
Apr 12, 14:20 AKDT
Rotate TLS cert on UA Authenticator
Completed - The scheduled maintenance has been completed.
Apr 15, 10:00 AKDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 15, 09:00 AKDT
Scheduled - UAOnline and ELMO will not be available for non-current students and employees while the authentication service is being upgraded.
Apr 11, 16:57 AKDT
Apr 14, 2024

No incidents reported.

Apr 13, 2024
Proteus.alaska.edu OS Upgrade
Completed - The scheduled maintenance has been completed.
Apr 13, 18:00 AKDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 13, 12:00 AKDT
Scheduled - Proteus.alaska.edu will be unavailable while the service is being upgraded to the latest stable build of the OS to ensure the system stays comfortably within the vendor's support matrix.
Apr 11, 16:52 AKDT
Apr 12, 2024
On-Prem Banner RPTP Outage
Resolved - This incident has been resolved and Banner RPTP is now fully operational.
Apr 12, 19:15 AKDT
Monitoring - A fix has been implemented and we are monitoring the results.
Apr 12, 16:14 AKDT
Investigating - We are currently investigating reports of the On-Prem instance of Banner RPTP being unavailable. Thank you for your patience as we look into this.
Apr 12, 14:42 AKDT
Apr 11, 2024

No incidents reported.

Apr 10, 2024

No incidents reported.

Apr 9, 2024
UA websites timing out or being slow
Resolved - This incident has been resolved.
Apr 9, 14:08 AKDT
Monitoring - Traffic has been restored to normal levels and we are currently monitoring the situation.
Apr 8, 09:40 AKDT
Investigating - We are getting reports of connectivity issues when trying to access www.uaf.edu, www.alaska.edu, www.gina.alaska.edu and www.gi.alaska.edu. We are currently investigating and thank you for your patience.
Apr 7, 13:37 AKDT
Apr 8, 2024
Canvas login sites not working - 'Not Found'
Resolved - This incident has been resolved.
Apr 8, 08:45 AKDT
Monitoring - Canvas login pages are back up. We will continue to monitor and thank you for your patience.
Apr 7, 14:52 AKDT
Investigating - We are currently investigating the Canvas login pages being down. Canvas itself is not down and still can be reached. We recommend logging into your ua email (google.alaska.edu) then in the upper right corner there will be nine dots. Click on those and scroll down to find a Canvas link. Please use that link to login to Canvas. We thank you for your patience.
Apr 7, 13:11 AKDT
Apr 7, 2024
PROD Monthly OS Patching for Banner, Degree Works, UAOnline, and related systems
Completed - The scheduled maintenance has been completed.
Apr 7, 03:00 AKDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 6, 21:00 AKDT
Scheduled - PROD environment Banner and related hosted systems will have current operating systems patches applied. This includes outages for the following services.
-Banner Database
-Banner Admin
-UAOnline
-Banner 9 Self Service
-All Degree Works instances
-Banner Job Submission
-Automic Application Manager
-Banner Workflow
-Banner Communication Management
-Jasper Reports
-Banner Access Manager
-Maps server
Apr 5, 10:15 AKDT
Apr 6, 2024
Apr 5, 2024
Canvas login sites not working
Resolved - The login pages for Canvas are back up.
Apr 5, 11:28 AKDT
Investigating - We are currently investigating the Canvas login pages being down. Canvas itself is not down and still can be reached. We recommend logging into your ua email (google.alaska.edu) then in the upper right corner there will be nine dots. Click on those and scroll down to find a Canvas link. Please use that link to login to Canvas. We thank you for your patience.
Apr 5, 11:15 AKDT
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