Apple Device Voluntary MDM Migration
Update - Scheduled maintenance is still in progress. We will provide updates as necessary.
Nov 18, 2024 - 10:13 AKST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 13, 2024 - 11:00 AKST
Scheduled - Nanook Technology Services - Technical Support Services will be allowing for voluntary migration from JAMF to Kandji (new Apple device MDM) during this period of time. After the voluntary period computers will be migrated automatically.
Nov 13, 2024 11:00 - Nov 21, 2024 09:00 AKST

About This Site

Welcome to OIT's home for real-time information and updates on our services. Here you'll find live and eventually historical data on system performance and metrics. If there are any service interruptions, a note will be posted here. (Note, historical information is accurate back to 12/16/17)

Uptime over the past 90 days. View historical uptime.
Accounts & Accesses ? Operational
UA Blackboard Learn Operational
90 days ago
99.99 % uptime
Today
UA Blackboard Learn Web Application Operational
90 days ago
99.99 % uptime
Today
UA Blackboard Learn SIS Integration ? Operational
Banner Operational
90 days ago
100.0 % uptime
Today
Banner Admin Modules ? Operational
90 days ago
100.0 % uptime
Today
UAOnline Operational
Banner 9 Operational
90 days ago
100.0 % uptime
Today
Banner Cloud Operational
Banner App Nav Operational
Banner 8 Self Service (UAOnline) Operational
Banner Admin (Banner 9) Operational
Employee Self Service Operational
Faculty Self Service Operational
Finance Self Service Operational
General Events Management Self Service Operational
General Self Service Operational
Student Registration Self Service Operational
Student Self Service Operational
Banner Workflow Operational
Automic Operational
Banner Event Publisher Operational
EIS Operational
Evisions MAPS Operational
Jasper Reports Operational
SSB 8 Operational
Degree Works Operational
Degree Works (UAA) Operational
Degree Works Composer (UAA) Operational
Degree Works Controller (UAA) Operational
Degree Works DWTE (UAA) Operational
Degree Works Responsive Dashboard (UAA) Operational
Degree Works Scribe (UAA) Operational
Degree Works Transit (UAA) Operational
Degree Works (UAF) Operational
Degree Works Composer (UAF) Operational
Degree Works Controller (UAF) Operational
Degree Works DWTE (UAF) Operational
Degree Works Responsive Dashboard (UAF) Operational
Degree Works Scribe (UAF) Operational
Degree Works Transit (UAF) Operational
Degree Works (UAS) Operational
Degree Works Composer (UAS) Operational
Degree Works Controller (UAS) Operational
Degree Works DWTE (UAS) Operational
Degree Works Responsive Dashboard (UAS) Operational
Degree Works Scribe (UAS) Operational
Degree Works Transit (UAS) Operational
UA Google Apps Operational
Google Apps Single Sign On ? Operational
Google Apps Gmail Operational
Google Apps Calendar Operational
Google Apps Google Drive Operational
Google Apps Docs Operational
Google Apps Sheets Operational
Google Apps Slides Operational
Google Apps Sites Operational
Google Apps Groups Operational
Google Apps Hangouts Operational
Google Apps Classroom Operational
Google Apps Talk Operational
Google Apps Voice Operational
Alaska.edu website Operational
Alaska.edu Edit Server ? Operational
Alaska.edu Frontends ? Operational
UAF.edu website Operational
UAF.edu Edit Server Operational
UAF.edu Frontends ? Operational
Software Licensing Operational
keys.alaska.edu ? Operational
Matlab Network License ? Operational
ERDAS Licensing Operational
SPSS Licensing Operational
ArcGIS Licensing Operational
Zoom Operational
Zoom Phone Operational
Zoom Meetings Operational
Zoom Chat Operational
Zoom Meeting Telephony Services Operational
Zoom Web Portal Operational
Zoom Cloud Recording Operational
Zoom Zoom Video Webinars Operational
Zoom Dashboard & Reporting Operational
Zoom Download Center Operational
Zoom REST API Operational
UA Network Connectivity Operational
90 days ago
99.98 % uptime
Today
UAF Campus Connectivity ? Operational
90 days ago
99.96 % uptime
Today
Statewide Network Connectivity ? Operational
90 days ago
100.0 % uptime
Today
UAF/SW VPN ? Operational
90 days ago
99.99 % uptime
Today
UAF Wireless ? Operational
90 days ago
99.96 % uptime
Today
UAF/SW File Servers ? Operational
90 days ago
100.0 % uptime
Today
ELMO.alaska.edu - Easy Login Maintenance Option for UAF/SW ? Operational
90 days ago
99.94 % uptime
Today
VDI - Virtual Desktop Infrastructure ? Operational
90 days ago
99.87 % uptime
Today
Other IT Services ? Under Maintenance
UAF Canvas ? Operational
90 days ago
100.0 % uptime
Today
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.

No incidents or maintenance related to this downtime.

Scheduled Maintenance
PROD Banner Upgrades Nov 24, 2024 03:00-11:00 AKST
PROD Banner systems will be upgraded with the updates listed below. The following banner components will be unavailable during this upgrade window.

Banner Database
Banner Admin
UAOnline
Banner 9 Self Service
Banner Job Submission
Automic Application Manager
Banner Workflow
Banner Communication Management
Jasper Reports
Banner Access Manager
Maps server
Posted on Oct 16, 2024 - 11:20 AKDT
Retiring Old Banner Admin URL Dec 2, 2024 08:00-08:30 AKST
The former Banner Admin 9 URL of https://bannerxe.alaska.edu:9049/ will be removed from service. Those currently using this bookmark or browser autocompletion will no longer be able use this link to connect to Banner. An intermediate page has been put into place to guide people to update their Banner link to the current service URL location. After the completion of this change, the URL will no longer forward to the intermediate page.
Posted on Oct 30, 2024 - 10:44 AKDT
PROD Monthly OS Patching for Banner, Degree Works, UAOnline, and related system Dec 7, 2024 21:00 - Dec 8, 2024 03:00 AKST
PROD environment Banner and related hosted systems will have current operating systems patches applied. This includes outages for the following services.

Banner Database
Banner Admin
UAOnline
Banner 9 Self Service
All Degree Works instances
Banner Job Submission
Automic Application Manager
Banner Workflow
Banner Communication Management
Jasper Reports
Banner Access Manager
Maps server
Posted on Nov 06, 2024 - 11:10 AKST
PROD Banner Upgrades Dec 25, 2024 22:00 - Dec 26, 2024 12:00 AKST
PROD Banner systems will be upgraded with the updates listed below. The following banner components will be unavailable during this upgrade window.

Banner Database
Banner Admin
UAOnline
Banner 9 Self Service
Banner Job Submission
Automic Application Manager
Banner Workflow
Banner Communication Management
Jasper Reports
Banner Access Manager
Maps server
Posted on Oct 16, 2024 - 11:30 AKDT
System Metrics Month Week Day
UA Learn Activity ?
Fetching
UA Learn Active Users ?
Fetching
Past Incidents
Nov 20, 2024

No incidents reported today.

Nov 19, 2024

No incidents reported.

Nov 18, 2024

Unresolved incident: Apple Device Voluntary MDM Migration.

Nov 17, 2024
NON PROD Monthly OS Patching for Banner, Degree Works, UAOnline, and related systems
Completed - The scheduled maintenance has been completed.
Nov 17, 03:00 AKST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 16, 21:00 AKST
Scheduled - NON PROD environment Banner and related hosted systems will have current operating systems patches applied. This includes outages for the following services.

Banner Database
Banner Admin
UAOnline
Banner 9 Self Service
All Degree Works instances
Banner Job Submission
Automic Application Manager
Banner Workflow
Banner Communication Management
Jasper Reports
Banner Access Manager
Maps server
Nov 6, 11:07 AKST
Nov 16, 2024
Nov 15, 2024
Foxit Licensing Issue
Resolved - This incident has been resolved. Users may need to sign into Foxit using the 'SSO' option to re-activate their license; please report any issues with the service, and thank you for your patience as we worked towards this resolution!
Nov 15, 08:27 AKST
Monitoring - We have identified the issue and the UA Foxit PDF Editor licenses should now all be active again. We are continuing to monitor the situation and will post further updates if needed.
Nov 14, 16:38 AKST
Investigating - We are currently investigating reports that Foxit PDF Editor licenses have been revoked.
Nov 14, 15:26 AKST
GCI Expedited Maintenance Notification in Kotzebue, Nome, Utqiagvik
Completed - The scheduled maintenance has been completed.
Nov 15, 07:00 AKST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 15, 01:00 AKST
Scheduled - Quintillion will repair a fiber optic cable, which will impact connectivity to/from Kotzebue, Nome, and Utqiagvik for up to 6 hour during the event window.
Nov 14, 10:59 AKST
Nov 14, 2024
Nov 13, 2024
Nov 12, 2024
ELMO Certificate Update
Completed - The scheduled maintenance has been completed.
Nov 12, 06:35 AKST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 12, 06:30 AKST
Scheduled - UAS will be updating the web certificate for elmo.alaska.edu. The certificate is scheduled to expire Nov 16, 2024.
Nov 6, 10:03 AKST
Nov 11, 2024

No incidents reported.

Nov 10, 2024

No incidents reported.

Nov 9, 2024

No incidents reported.

Nov 8, 2024

No incidents reported.

Nov 7, 2024
UAF Student Printing Outage
Resolved - Pharos/Student printers are fully operational, and we are marking this issue as resolved! Thank you again for your patience and understanding as we worked towards this resolution.
Nov 7, 08:13 AKST
Monitoring - A fix has been implemented; print.alaska.edu is accepting uploads, and Pharos/Student printers are online. The underlying networking issue that caused these outages has been resolved, so we expect this to be a stable solution. We will continue monitoring the reliability of this fix, please report any issues with student printing if they occur. Thank you so much for your patience during this incident!
Nov 6, 16:14 AKST
Identified - Pharos/student printers are partially functional and usable for scanning, but are continuing to have difficulty connecting to our print servers. The responsible team has been made aware of this issue and is troubleshooting now. We are actively communicating with our vendor and expect a full resolution shortly. Thank you so much for your continued patience and diligent reporting during this time!
Nov 6, 09:26 AKST
Monitoring - A fix has been implemented, but functionality continues to be unstable. Student printing should now be operational, but please report any issues if they arise! We are continuing to work with our vendor's representatives for a more permanent solution. Thank you so much for your time and patience!
Nov 6, 08:25 AKST
Identified - The issue has recurred, and Pharos servers will be restarted within the next hour, which should resume service. We are continuing to work towards a more permanent solution, thanks so much for your patience while we do so!
Nov 6, 07:35 AKST
Monitoring - A fix has been implemented, but functionality appears to be unstable. Student printing should now be operational, but please report any continued issues if they arise! We are continuing to work with our vendor's representatives for a more permanent solution. Thank you so much for your time and patience!
Nov 5, 11:13 AKST
Investigating - The issue appears to have recurred, and our technicians are investigating. We appreciate your ongoing patience as we work to restore service!
Nov 4, 09:14 AKST
Monitoring - A fix has been implemented, but we remain uncertain of the root cause. As of now, we are monitoring the reliability of this solution. Please report any issues with student printers. Thanks so much again for your time and patience!
Nov 1, 17:26 AKDT
Update - Our technicians are continuing to work with the vendors to fix the issue. We appreciate your patience as we continue to work towards a resolution!
Nov 1, 10:57 AKDT
Identified - Our technicians have identified a potential cause for this issue, and are communicating with vendors to apply a fix. We appreciate your patience as we continue to work towards a resolution!
Oct 31, 16:56 AKDT
Update - We are continuing to troubleshoot the issue.
Oct 31, 11:25 AKDT
Investigating - We are currently investigating reports of UAF Student Printers not allowing logins. Thank you for your patience as we work to restore service.
Oct 31, 11:01 AKDT
PROD MAPS Server Upgrade
Completed - The scheduled maintenance has been completed.
Nov 7, 04:30 AKST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 7, 03:00 AKST
Scheduled - The PROD MAPS server will have minor upgrades applied. The MAPS server supports both Evisions applications Form Fusion and Intellicheck in context of configuration and editing certain items.
Nov 6, 11:13 AKST
Nov 6, 2024
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