Monitoring - We have resolved a recent issue caused by an unexpected change with Duo authentication that impacted managed macOS computer logins across campus.
If you use a university-managed Mac, your login experience is now restored to normal operations. However, the first time you log back into your computer following this fix, you may see one or two additional Duo authentication prompts.
When signing into your managed Mac for the first time today:
1. Enter your usual account credentials at the primary macOS login screen.
2. Complete the Duo prompt(s): You may be prompted to authenticate through Duo an extra time as system permissions refresh and re-sync with your account.
3. Approve the request on your Duo mobile app, hardware token, or via your preferred MFA method as normal.
4. Select Next at the Let’s keep your account secure prompt.
5. Select Next at the Set up a sign-in method prompt.
If you continue to encounter login errors, repeated prompts to sync passwords on login, or any other issues logging into your Mac, please reach out to your campus IT Helpdesk.
Aug 03, 2026 - 14:35 AKDT
If you use a university-managed Mac, your login experience is now restored to normal operations. However, the first time you log back into your computer following this fix, you may see one or two additional Duo authentication prompts.
When signing into your managed Mac for the first time today:
1. Enter your usual account credentials at the primary macOS login screen.
2. Complete the Duo prompt(s): You may be prompted to authenticate through Duo an extra time as system permissions refresh and re-sync with your account.
3. Approve the request on your Duo mobile app, hardware token, or via your preferred MFA method as normal.
4. Select Next at the Let’s keep your account secure prompt.
5. Select Next at the Set up a sign-in method prompt.
If you continue to encounter login errors, repeated prompts to sync passwords on login, or any other issues logging into your Mac, please reach out to your campus IT Helpdesk.
Aug 03, 2026 - 14:35 AKDT
Update - NTS TSS team is continuing to investigate the cause of this issues. There are no further updates at this time.
The Iru prompt to sync your passwords is safe to ignore as best that you are able while we investigate why it is being prompted.
If unable to log into your UA Mac, they try switching to Local login. To switch to local login:
1. Click the profile icon (the person inside a circle) in the upper-right corner of the screen.
2. Select Switch to Local Login.
3. Enter your University login credentials in the username and password fields that appear near the bottom center of the screen.
4. Click Sign In to log in.
If you are still unable to log in, please contact your local IT Help Desk for further assistance.
Thank you for your continued patience as we work towards a full resolution; we will make further updates at 1 hour intervals and as new information becomes available.
Aug 03, 2026 - 11:44 AKDT
The Iru prompt to sync your passwords is safe to ignore as best that you are able while we investigate why it is being prompted.
If unable to log into your UA Mac, they try switching to Local login. To switch to local login:
1. Click the profile icon (the person inside a circle) in the upper-right corner of the screen.
2. Select Switch to Local Login.
3. Enter your University login credentials in the username and password fields that appear near the bottom center of the screen.
4. Click Sign In to log in.
If you are still unable to log in, please contact your local IT Help Desk for further assistance.
Thank you for your continued patience as we work towards a full resolution; we will make further updates at 1 hour intervals and as new information becomes available.
Aug 03, 2026 - 11:44 AKDT
Update - NTS TSS team is currently investigating the cause of this issues.
The Iru prompt to sync your passwords is safe to ignore as best that you are able while we investigate why it is being prompted.
If unable to log into your UA Mac, they try switching to Local login. To switch to local login:
1. Click the profile icon (the person inside a circle) in the upper-right corner of the screen.
2. Select Switch to Local Login.
3. Enter your University login credentials in the username and password fields that appear near the bottom center of the screen.
4. Click Sign In to log in.
If you are still unable to log in, please contact your local IT Help Desk for further assistance.
Thank you for your continued patience as we work towards a full resolution; we will make further updates at 1 hour intervals and as new information becomes available.
Aug 03, 2026 - 10:02 AKDT
The Iru prompt to sync your passwords is safe to ignore as best that you are able while we investigate why it is being prompted.
If unable to log into your UA Mac, they try switching to Local login. To switch to local login:
1. Click the profile icon (the person inside a circle) in the upper-right corner of the screen.
2. Select Switch to Local Login.
3. Enter your University login credentials in the username and password fields that appear near the bottom center of the screen.
4. Click Sign In to log in.
If you are still unable to log in, please contact your local IT Help Desk for further assistance.
Thank you for your continued patience as we work towards a full resolution; we will make further updates at 1 hour intervals and as new information becomes available.
Aug 03, 2026 - 10:02 AKDT
Update - The NTS Technology Support Services (TSS) team is currently investigating the cause of this issue.
If unable to log into your UA Mac, they try switching to Local login. To switch to local login:
1. Click the profile icon (the person inside a circle) in the upper-right corner of the screen.
2. Select Switch to Local Login.
3. Enter your University login credentials in the username and password fields that appear near the bottom center of the screen.
4. Click Sign In to log in.
If you are still unable to log in, please contact your local IT Help Desk for further assistance.
Thank you for your continued patience as we work towards a full resolution; we will make further updates at 3 hour intervals and as new information becomes available.
Aug 03, 2026 - 09:25 AKDT
If unable to log into your UA Mac, they try switching to Local login. To switch to local login:
1. Click the profile icon (the person inside a circle) in the upper-right corner of the screen.
2. Select Switch to Local Login.
3. Enter your University login credentials in the username and password fields that appear near the bottom center of the screen.
4. Click Sign In to log in.
If you are still unable to log in, please contact your local IT Help Desk for further assistance.
Thank you for your continued patience as we work towards a full resolution; we will make further updates at 3 hour intervals and as new information becomes available.
Aug 03, 2026 - 09:25 AKDT
Investigating - We have received reports that the Iru web login option is currently experiencing issues. The NTS Technology Support Services team is currently investigating, and we will be making updates at 3 hour intervals.
Switching to local login should allow you to log into your Mac.
Thank you for your patience during the resolution of this issue!
Aug 03, 2026 - 08:55 AKDT
Switching to local login should allow you to log into your Mac.
Thank you for your patience during the resolution of this issue!
Aug 03, 2026 - 08:55 AKDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 03, 2026 - 07:00 AKDT
Aug 03, 2026 - 07:00 AKDT
Scheduled - Modern Campus CMS editing environment will be unavailable Monday, August 3 through Friday, August 7 while Modern Campus performs the backend migration from our self-hosted infrastructure to their managed cloud (SaaS) environment. Editing access is suspended for the duration of the migration to prevent content or configuration conflicts during data transfer and system cutover.
This change affects the CMS editing environment only (edit.alaska.edu). Authentication, content editing, and publishing functions will be disabled for all users during the migration window. Published production websites are unaffected and will remain live and fully accessible to end users, as they are served independently of the editing environment.
Editing access is expected to resume the week of August 10.
Aug 3, 2026 07:00 - Aug 7, 2026 23:00 AKDT
This change affects the CMS editing environment only (edit.alaska.edu). Authentication, content editing, and publishing functions will be disabled for all users during the migration window. Published production websites are unaffected and will remain live and fully accessible to end users, as they are served independently of the editing environment.
Editing access is expected to resume the week of August 10.
Aug 3, 2026 07:00 - Aug 7, 2026 23:00 AKDT
Identified - Microsoft is discontinuing the M365 A1 Plus license, and some users are being transitioned from the M365 A1 "Plus" license to the M365 A1 license. This results in a loss of access to the desktop version of Office 365 applications, but all users should still be able to use the web-based apps at https://m365.cloud.microsoft/apps/ (requires UA login).
This change affects Crafts & Trades staff, Adjunct/Temporary Faculty, and Emeritus Faculty members. If you're not a member of these groups and are experiencing issues with the Microsoft Office suite, please reach out to your campus's IT helpdesk!
You can find more information about the license change here: https://www.uaf.edu/nooktech/news/microsoft-365-a1-license-changes.php
As well as status reports by the license holder, UAA, here: https://status.uaa.alaska.edu/
Due to the longstanding nature of this change and resulting disruption, we will be updating this status only as new information becomes available. We are actively communicating with UAA about the situation, and appreciate your time and understanding as we navigate this unexpected transition. Thank you!
Oct 10, 2025 - 12:16 AKDT
This change affects Crafts & Trades staff, Adjunct/Temporary Faculty, and Emeritus Faculty members. If you're not a member of these groups and are experiencing issues with the Microsoft Office suite, please reach out to your campus's IT helpdesk!
You can find more information about the license change here: https://www.uaf.edu/nooktech/news/microsoft-365-a1-license-changes.php
As well as status reports by the license holder, UAA, here: https://status.uaa.alaska.edu/
Due to the longstanding nature of this change and resulting disruption, we will be updating this status only as new information becomes available. We are actively communicating with UAA about the situation, and appreciate your time and understanding as we navigate this unexpected transition. Thank you!
Oct 10, 2025 - 12:16 AKDT
About This Site
Welcome to NTA & OIT's home for real-time information and updates on our services. Here you'll find live and eventually historical data on system performance and metrics. If there are any service interruptions, a note will be posted here. (Note, historical information is accurate back to 12/16/17)
Accounts & Accesses
Operational
DUO
Operational
Duo Core Authentication Service
Operational
Duo Admin Panel
Operational
Duo Push Delivery
Operational
Duo Phone Call Delivery
Operational
UA Blackboard Learn
Operational
UA Blackboard Learn Web Application
Operational
UA Blackboard Learn SIS Integration
Operational
Banner
Operational
Banner Admin Modules
Operational
UAOnline
Operational
Banner 9
Operational
Banner Cloud
Operational
Banner App Nav
Operational
Banner 8 Self Service (UAOnline)
Operational
Banner Admin (Banner 9)
Operational
Employee Self Service
Operational
Faculty Self Service
Operational
Finance Self Service
Operational
General Events Management Self Service
Operational
General Self Service
Operational
Student Registration Self Service
Operational
Student Self Service
Operational
Banner Workflow
Operational
Automic
Operational
Banner Event Publisher
Operational
EIS
Operational
Evisions MAPS
Operational
Jasper Reports
Operational
SSB 8
Operational
Degree Works
Operational
Degree Works (UAA)
Operational
Degree Works Composer (UAA)
Operational
Degree Works Controller (UAA)
Operational
Degree Works DWTE (UAA)
Operational
Degree Works Responsive Dashboard (UAA)
Operational
Degree Works Scribe (UAA)
Operational
Degree Works Transit (UAA)
Operational
Degree Works (UAF)
Operational
Degree Works Composer (UAF)
Operational
Degree Works Controller (UAF)
Operational
Degree Works DWTE (UAF)
Operational
Degree Works Responsive Dashboard (UAF)
Operational
Degree Works Scribe (UAF)
Operational
Degree Works Transit (UAF)
Operational
Degree Works (UAS)
Operational
Degree Works Composer (UAS)
Operational
Degree Works Controller (UAS)
Operational
Degree Works DWTE (UAS)
Operational
Degree Works Responsive Dashboard (UAS)
Operational
Degree Works Scribe (UAS)
Operational
Degree Works Transit (UAS)
Operational
UA Google Apps
Operational
Google Workspace
Operational
Google Apps Single Sign On
Operational
Alaska.edu website
Operational
Alaska.edu Edit Server
Operational
Alaska.edu Frontends
Operational
UAF.edu website
Operational
UAF.edu Edit Server
Operational
UAF.edu Frontends
Operational
Software Licensing
Degraded Performance
keys.alaska.edu
Operational
Matlab Network License
Operational
ERDAS Licensing
Operational
SPSS Licensing
Operational
ArcGIS Licensing
Operational
Microsoft Office 365 License
Degraded Performance
Foxit License
Operational
Zoom
Operational
Zoom Phone
Operational
Zoom Meetings
Operational
Zoom Chat
Operational
Zoom Meeting Telephony Services
Operational
Zoom Web Portal
Operational
Zoom Cloud Recording
Operational
Zoom Zoom Video Webinars
Operational
Zoom Dashboard & Reporting
Operational
Zoom Download Center
Operational
Zoom REST API
Operational
UA Network Connectivity
Operational
UAF Campus Connectivity
Operational
Statewide Network Connectivity
Operational
UAF/SW VPN
Operational
UAF Wireless
Operational
UAF/SW File Servers
Operational
ELMO.alaska.edu - Easy Login Maintenance Option for UAF/SW
Operational
VDI - Virtual Desktop Infrastructure
Operational
Other IT Services
Partial Outage
UAF Canvas
Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.
Scheduled Maintenance
PROD Quarterly Oracle PSU Patching for Banner, Degree Works, UAOnline, and related systems. Aug 7, 2026 18:00-22:00 AKDT
PROD environment Banner and related hosted systems will have current operating systems patches applied. This includes outages for the following services.
Banner Database
Banner Admin
UAOnline
Banner 9 Self Service
All Degree Works instances
Banner Job Submission
Automic Application Manager
Banner Workflow
Banner Communication Management
Jasper Reports
Banner Access Manager
Maps server
Posted on Jul 31, 2026 - 11:10 AKDT
Banner Database
Banner Admin
UAOnline
Banner 9 Self Service
All Degree Works instances
Banner Job Submission
Automic Application Manager
Banner Workflow
Banner Communication Management
Jasper Reports
Banner Access Manager
Maps server
Posted on Jul 31, 2026 - 11:10 AKDT
PROD Banner Upgrades Aug 21, 2026 22:00 - Aug 22, 2026 10:00 AKDT
PROD Banner systems will be upgraded with the updates listed below. The following banner components will be unavailable during this upgrade window.
Banner Database
Banner Admin
UAOnline
Banner 9 Self Service
Banner Job Submission
Automic Application Manager
Banner Workflow
Banner Communication Management
Jasper Reports
Banner Access Manager
Maps server
PROD Banner upgrades to be applied:
Financial Aid Regulatory Upgrades (August Releases) Set 1-202614:
BA FIN AID 9.3.58.1
BA FIN AID 8.57.2
Posted on Jul 31, 2026 - 11:09 AKDT
Banner Database
Banner Admin
UAOnline
Banner 9 Self Service
Banner Job Submission
Automic Application Manager
Banner Workflow
Banner Communication Management
Jasper Reports
Banner Access Manager
Maps server
PROD Banner upgrades to be applied:
Financial Aid Regulatory Upgrades (August Releases) Set 1-202614:
BA FIN AID 9.3.58.1
BA FIN AID 8.57.2
Posted on Jul 31, 2026 - 11:09 AKDT
TEST Banner Upgrades Aug 27, 2026 12:00-14:00 AKDT
TEST Banner systems will be upgraded with the updates listed below. The following banner components will be unavailable during this upgrade window.
Banner Database
Banner Admin
UAOnline
Banner 9 Self Service
Banner Job Submission
Automic Application Manager
Banner Workflow
Banner Communication Management
Jasper Reports
Banner Access Manager
Maps server
TEST Banner upgrades to be applied:
TEST - Financial Aid Regulatory Upgrades (July Releases) Set 1-202613 & Financial Aid Regulatory Upgrades (August Releases) Set 1-202614:
Target release date: 7/16/2026
BA FIN AID 8.57.1
* Target release date: 8/20/2026 *
BA FIN AID 9.3.58.1
BA FIN AID 8.57.2
Posted on Jul 15, 2026 - 14:12 AKDT
Banner Database
Banner Admin
UAOnline
Banner 9 Self Service
Banner Job Submission
Automic Application Manager
Banner Workflow
Banner Communication Management
Jasper Reports
Banner Access Manager
Maps server
TEST Banner upgrades to be applied:
TEST - Financial Aid Regulatory Upgrades (July Releases) Set 1-202613 & Financial Aid Regulatory Upgrades (August Releases) Set 1-202614:
Target release date: 7/16/2026
BA FIN AID 8.57.1
* Target release date: 8/20/2026 *
BA FIN AID 9.3.58.1
BA FIN AID 8.57.2
Posted on Jul 15, 2026 - 14:12 AKDT