Microsoft 365 License Changes & Issues
Identified - Microsoft is discontinuing the M365 A1 Plus license, and some users are being transitioned from the M365 A1 "Plus" license to the M365 A1 license. This results in a loss of access to the desktop version of Office 365 applications, but all users should still be able to use the web-based apps at https://m365.cloud.microsoft/apps/ (requires UA login).

This change affects Crafts & Trades staff, Adjunct/Temporary Faculty, and Emeritus Faculty members. If you're not a member of these groups and are experiencing issues with the Microsoft Office suite, please reach out to your campus's IT helpdesk!

You can find more information about the license change here: https://www.uaf.edu/nooktech/news/microsoft-365-a1-license-changes.php
As well as status reports by the license holder, UAA, here: https://status.uaa.alaska.edu/

Due to the longstanding nature of this change and resulting disruption, we will be updating this status only as new information becomes available. We are actively communicating with UAA about the situation, and appreciate your time and understanding as we navigate this unexpected transition. Thank you!
Oct 10, 2025 - 12:16 AKDT

About This Site

Welcome to OIT's home for real-time information and updates on our services. Here you'll find live and eventually historical data on system performance and metrics. If there are any service interruptions, a note will be posted here. (Note, historical information is accurate back to 12/16/17)

Uptime over the past 90 days. View historical uptime.
Accounts & Accesses ? Operational
DUO Operational
90 days ago
100.0 % uptime
Today
Duo Core Authentication Service Operational
90 days ago
100.0 % uptime
Today
Duo Admin Panel Operational
90 days ago
100.0 % uptime
Today
Duo Push Delivery Operational
90 days ago
100.0 % uptime
Today
Duo Phone Call Delivery Operational
90 days ago
100.0 % uptime
Today
UA Blackboard Learn Operational
90 days ago
99.67 % uptime
Today
UA Blackboard Learn Web Application Operational
90 days ago
99.67 % uptime
Today
UA Blackboard Learn SIS Integration ? Operational
Banner Operational
90 days ago
99.98 % uptime
Today
Banner Admin Modules ? Operational
90 days ago
100.0 % uptime
Today
UAOnline Operational
Banner 9 Operational
90 days ago
99.97 % uptime
Today
Banner Cloud Operational
Banner App Nav Operational
Banner 8 Self Service (UAOnline) Operational
Banner Admin (Banner 9) Operational
Employee Self Service Operational
Faculty Self Service Operational
Finance Self Service Operational
General Events Management Self Service Operational
General Self Service Operational
Student Registration Self Service Operational
Student Self Service Operational
Banner Workflow Operational
Automic Operational
Banner Event Publisher Operational
EIS Operational
Evisions MAPS Operational
Jasper Reports Operational
SSB 8 Operational
Degree Works Operational
Degree Works (UAA) Operational
Degree Works Composer (UAA) Operational
Degree Works Controller (UAA) Operational
Degree Works DWTE (UAA) Operational
Degree Works Responsive Dashboard (UAA) Operational
Degree Works Scribe (UAA) Operational
Degree Works Transit (UAA) Operational
Degree Works (UAF) Operational
Degree Works Composer (UAF) Operational
Degree Works Controller (UAF) Operational
Degree Works DWTE (UAF) Operational
Degree Works Responsive Dashboard (UAF) Operational
Degree Works Scribe (UAF) Operational
Degree Works Transit (UAF) Operational
Degree Works (UAS) Operational
Degree Works Composer (UAS) Operational
Degree Works Controller (UAS) Operational
Degree Works DWTE (UAS) Operational
Degree Works Responsive Dashboard (UAS) Operational
Degree Works Scribe (UAS) Operational
Degree Works Transit (UAS) Operational
UA Google Apps Operational
Google Apps Single Sign On ? Operational
Google Apps Gmail Operational
Google Apps Calendar Operational
Google Apps Google Drive Operational
Google Apps Docs Operational
Google Apps Sheets Operational
Google Apps Slides Operational
Google Apps Sites Operational
Google Apps Groups Operational
Google Apps Hangouts Operational
Google Apps Classroom Operational
Google Apps Talk Operational
Google Apps Voice Operational
Alaska.edu website Operational
Alaska.edu Edit Server ? Operational
Alaska.edu Frontends ? Operational
UAF.edu website Operational
UAF.edu Edit Server Operational
UAF.edu Frontends ? Operational
Software Licensing Degraded Performance
90 days ago
97.87 % uptime
Today
keys.alaska.edu ? Operational
Matlab Network License ? Operational
ERDAS Licensing Operational
SPSS Licensing Operational
ArcGIS Licensing Operational
Microsoft Office 365 License Degraded Performance
90 days ago
97.87 % uptime
Today
Zoom Operational
Zoom Phone Operational
Zoom Meetings Operational
Zoom Chat Operational
Zoom Meeting Telephony Services Operational
Zoom Web Portal Operational
Zoom Cloud Recording Operational
Zoom Zoom Video Webinars Operational
Zoom Dashboard & Reporting Operational
Zoom Download Center Operational
Zoom REST API Operational
UA Network Connectivity Operational
90 days ago
99.85 % uptime
Today
UAF Campus Connectivity ? Operational
90 days ago
99.89 % uptime
Today
Statewide Network Connectivity ? Operational
90 days ago
99.89 % uptime
Today
UAF/SW VPN ? Operational
90 days ago
99.72 % uptime
Today
UAF Wireless ? Operational
90 days ago
99.89 % uptime
Today
UAF/SW File Servers ? Operational
90 days ago
99.91 % uptime
Today
ELMO.alaska.edu - Easy Login Maintenance Option for UAF/SW ? Operational
90 days ago
100.0 % uptime
Today
VDI - Virtual Desktop Infrastructure ? Operational
90 days ago
100.0 % uptime
Today
Other IT Services ? Operational
UAF Canvas ? Operational
90 days ago
99.68 % uptime
Today
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.

No incidents or maintenance related to this downtime.

System Metrics Month Week Day
UA Learn Activity ?
Fetching
UA Learn Active Users ?
Fetching
Nov 6, 2025

No incidents reported today.

Nov 5, 2025

No incidents reported.

Nov 4, 2025
Banner Service Degradation
Resolved - We apologize for the delay in reporting! OIT EAS reports that all issues with Banner have been resolved, and confirmed as much with the vendor.

Thank you so much for your time and patience as we followed this resolution!
Nov 4, 09:52 AKST
Monitoring - CORRECTION: Current issues with Banner are not related to the OS Patch last weekend; automation tools should be fully functional!

Users are reporting intermittent errors in Banner, and OIT Enterprise Applications Services is aware and communicating with the vendor about a resolution.

Due to the gradual recovery since last night, we are considering this outage to be in a 'monitoring' state. We will make another update as new information becomes available, and at end-of-day today (5:00PM AKST).
Nov 3, 08:00 AKST
Nov 3, 2025
Nov 2, 2025

No incidents reported.

Nov 1, 2025

No incidents reported.

Oct 31, 2025
Elvey 6th Floor Network Upgrade
Completed - The scheduled maintenance has been completed.
Oct 31, 22:00 AKDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 24, 19:00 AKDT
Scheduled - During our Elvey building network upgrade we'll replace the current Cisco network switches with newer ones.

There will a brief outage affecting 6th and 7th floor wired and wireless connectivity while we swap to the new gear.
Oct 24, 17:05 AKDT
PROD Banner/Application Manager Upgrades
Completed - The scheduled maintenance has been completed.
Oct 31, 00:00 AKDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 30, 20:00 AKDT
Scheduled - The PROD Application Manager system will be upgraded to the current version. Automated Banner related jobs will not be processed during this time, but will resume after the upgrade has completed.
Oct 24, 17:08 AKDT
Oct 30, 2025
Oct 29, 2025
Microsoft Azure/NextGen/Touchnet Outage
Postmortem - Read details
Nov 5, 12:07 AKST
Resolved - Microsoft reports that they've reverted their configuration to its 'last known good' state, and are observing while dependent services recover. UA services that were reported as affected by this outage (NextGen and Touchnet) are functional, and as a result, we will be ending our reporting on the matter.

Further updates directly from Microsoft can be viewed on their statuspage at https://azure.status.microsoft/

Thank you for your time as we followed the resolution of this incident!
Oct 29, 16:30 AKDT
Monitoring - As of 1:46pm, Microsoft has stated they ". . . are currently recovering nodes and re-routing traffic through healthy nodes. As recovery progresses, some requests may still land on unhealthy nodes, resulting in intermittent failures or reduced availability until more nodes are fully restored. This recovery effort involves reloading configurations and rebalancing traffic across a large volume of nodes to restore full operational scale. The process is gradual by design, ensuring stability and preventing overload as dependent services recover. We expect continued improvement across affected regions. This means we expect recovery to happen by 23:20 UTC on 29 October 2025"

Full Microsoft status page can be found here: https://azure.status.microsoft/en-us/status

Thank you again for your patience as we continue to monitor this incident. Our next update will follow Microsoft's planned update in two hours.
Oct 29, 13:48 AKDT
Update - As of 11:47am, Microsoft has stated they ". . . anticipate full mitigation within the next four hours as we continue to recover nodes. This means we expect recovery to happen by 23:20 UTC on 29 October 2025. We will provide another update on our progress within two hours, or sooner if warranted."

Full Microsoft status page can be found here: https://azure.status.microsoft/en-us/status

Thank you again for your patience as we continue to monitor this incident. Our next update will follow Microsoft's planned update in two hours.
Oct 29, 11:49 AKDT
Update - As of 11:11am, there is no new update from Microsoft's status page. However, NextGen appears to have restored service to Dynamic Forms, and you should now be able to login to alaska.edu/nextgen like normal.

You can view Microsoft's real-time status reporting here: https://azure.status.microsoft/en-us/status

Thank you again for your patience as we continue to monitor this incident. We will continue to make updates as new information becomes available, and at 30-minute intervals.
Oct 29, 11:14 AKDT
Update - From Microsoft:
"Starting at approximately 16:00 UTC, customers and Microsoft services leveraging Azure Front Door (AFD) may have experienced latencies, timeouts, and errors. We have confirmed that an inadvertent configuration change was the trigger event for this issue.

Current status:

We have initiated the deployment of our last known good configuration, which is expected to complete within 30 minutes. As this deployment progresses, customers should begin to see initial signs of recovery. Once completed, we will begin recovering nodes and routing traffic through these healthy nodes.

Customer configuration changes will remain temporarily blocked while we continue mitigation efforts. We will notify customers once this block has been lifted.

Some customers may also have experienced issues accessing the Azure management portal. We have failed the portal away from AFD to mitigate these access issues. Customers should now be able to access the Azure portal directly, and while most portal extensions are functioning as expected, a small number of endpoints (e.g., Marketplace) may still experience intermittent loading problems.

We do not yet have an ETA for full mitigation, but we will provide another update within 30 minutes, once the deployment has completed.

Customers may also consider implementing failover strategies using Azure Traffic Manager to redirect traffic from Azure Front Door to their origin servers as an interim measure.

This message was last updated at 18:24 UTC on 29 October 2025"

At this time, Azure management itself can be accessed, but the many hosted services are still affected. We will continue to make updates on this incident as new information becomes available, and at 30-minute intervals. Thank you for your time as we do so!
Oct 29, 10:28 AKDT
Update - There has been no new information provided by Microsoft at this time. You can view their realtime status reporting here: https://azure.status.microsoft/en-us/status

Thank you again for your patience as we continue to monitor this incident. We will continue to make updates as new information becomes available, and at 30-minute intervals.
Oct 29, 09:55 AKDT
Identified - From Microsoft:
"Starting at approximately 16:00 UTC, we began experiencing Azure Front Door (AFD) issues resulting in a loss of availability of some services. We suspect that an inadvertent configuration change as the trigger event for this issue. We are taking two concurrent actions where we are blocking all changes to the AFD services and at the same time rolling back to our last known good state.

We have failed the portal away from AFD to mitigate the portal access issues. Customers should be able to access the Azure management portal directly.

We do not have an ETA for when the rollback will be completed, but we will update this communication within 30 minutes or when we have an update.

This message was last updated at 17:18 UTC on 29 October 2025"

At this time, Azure management itself can be accessed, but the many hosted services are still affected. We will continue to make updates on this incident as new information becomes available, and at 30-minute intervals. Thank you for your time as we do so!
Oct 29, 09:23 AKDT
Investigating - Microsoft is reporting large-scale DNS issues that appear to be affecting the availability and stability of a number of Microsoft-hosted services. This is a vendor-side issue and we are monitoring their public status for updates. Their reporting on the matter can be viewed here: https://azure.status.microsoft/en-us/status and we will be making updates at 30-minute intervals.

Thank you so much for your time and patience during the resolution of this issue.
Oct 29, 08:42 AKDT
Touchnet Outage
Postmortem - Read details
Nov 5, 12:07 AKST
Resolved - Touchnet is accessible at this time for both users and technicians.

The root Azure outage is still ongoing, and you can view our reporting on the status of that incident here: https://manage.statuspage.io/pages/ld2hkxw36y26/incidents/fgv76pmjw38q

Thank you for your time and patience as we follow the resolution of these issues!
Oct 29, 16:15 AKDT
Identified - Touchnet has confirmed that their outage is directly related to Azure's ongoing large-scale issues, and we will be reporting on both within the same posting-- you can view that status here: https://status.alaska.edu/incidents/fgv76pmjw38q
Oct 29, 09:16 AKDT
Investigating - We have received reports that the technician login for Touchnet is currently experiencing issues. We are uncertain as to whether or not this is related to the ongoing Microsoft outage, and UA Financial Systems is reaching out to the vendor for clarification. We will be reporting updates on this outage at 30-minute intervals.

Thank you for your patience during the resolution of this issue!
Oct 29, 08:48 AKDT
Nextgen Outage
Postmortem - Read details
Nov 5, 12:07 AKST
Resolved - NextGen appears to have put a workaround in place, and their service is operational. You can access your NextGen dashboard at alaska.edu/nextgen

The root Azure outage is still ongoing, and you can view our reporting on the status of that incident here: https://manage.statuspage.io/pages/ld2hkxw36y26/incidents/fgv76pmjw38q

Thank you for your time and patience as we follow the resolution of these issues!
Oct 29, 10:19 AKDT
Identified - NextGen has confirmed that the DynamicForms outage is directly related to Azure's ongoing large-scale issues, and we will be reporting on both within the same posting-- you can view that status here: https://status.alaska.edu/incidents/fgv76pmjw38q
Oct 29, 08:57 AKDT
Investigating - We have received reports that Nextgen is currently experiencing a complete outage. It appears to be a vendor issue-- the OIT PAWS team is monitoring status updates from the vendor, and we will be making updates at 30-minute intervals.

Thank you for your patience during the resolution of this issue!
Oct 29, 08:34 AKDT
ELMO SSL Certificate Update
Completed - The scheduled maintenance has been completed.
Oct 29, 09:45 AKDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 29, 09:20 AKDT
Scheduled - ELMO will be briefly unavailable while the SSL certificate is updated and the service is restarted.
Oct 24, 17:07 AKDT
Oct 28, 2025

No incidents reported.

Oct 27, 2025

No incidents reported.

Oct 26, 2025

No incidents reported.

Oct 25, 2025

No incidents reported.

Oct 24, 2025
Banner Job Submission Outage
Postmortem - Read details
Oct 31, 12:29 AKDT
Resolved - The OIT Enterprise Applications Services team reports that this issue has been resolved.

Thanks so much for your time as we followed this outage, and have a wonderful weekend!
Oct 24, 16:04 AKDT
Investigating - We have received reports that pages in Banner requiring job submissions are experiencing issues. The OIT Enterprise Applications Services team is currently investigating, and we will be making updates at 1-hour intervals.

Thank you for your patience during the resolution of this issue!
Oct 24, 15:49 AKDT
TEST Banner Upgrades
Completed - The scheduled maintenance has been completed.
Oct 24, 02:00 AKDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 23, 17:00 AKDT
Scheduled - TEST Banner systems will be upgraded with the updates listed below. The following banner components will be unavailable during this upgrade window.

Banner Database
Banner Admin
UAOnline
Banner 9 Self Service
Banner Job Submission
Automic Application Manager
Banner Workflow
Banner Communication Management
Jasper Reports
Banner Access Manager
Maps server

TEST Banner upgrades to be applied:

All remaining Q3 Upgrades will be applied.
Oct 22, 10:44 AKDT
Oct 23, 2025
Enabling Additional Email Security Platform
Completed - The scheduled maintenance has been completed.
Oct 23, 14:00 AKDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 23, 13:00 AKDT
Scheduled - No outage is expected during this change. OIT Security will be implementing an additional email security product to aid in filtering out potentially harmful messages from UA inboxes.
Oct 17, 15:12 AKDT
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