Updating SSO IdP DNS Record
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 15, 2025 - 08:00 AKDT
Scheduled - In regard to SSO services:
DNS record will be updated to refer users to new IdP virtual server.
UA System users should see no service interruption.
Jul 15, 2025 08:00-14:00 AKDT

About This Site

Welcome to OIT's home for real-time information and updates on our services. Here you'll find live and eventually historical data on system performance and metrics. If there are any service interruptions, a note will be posted here. (Note, historical information is accurate back to 12/16/17)

Uptime over the past 90 days. View historical uptime.
Accounts & Accesses ? Operational
DUO Operational
90 days ago
100.0 % uptime
Today
Duo Core Authentication Service Operational
90 days ago
100.0 % uptime
Today
Duo Admin Panel Operational
90 days ago
100.0 % uptime
Today
Duo Push Delivery Operational
90 days ago
100.0 % uptime
Today
Duo Phone Call Delivery Operational
90 days ago
100.0 % uptime
Today
Duo SMS Message Delivery Operational
90 days ago
100.0 % uptime
Today
UA Blackboard Learn Operational
90 days ago
99.99 % uptime
Today
UA Blackboard Learn Web Application Operational
90 days ago
99.99 % uptime
Today
UA Blackboard Learn SIS Integration ? Operational
Banner Operational
90 days ago
99.93 % uptime
Today
Banner Admin Modules ? Operational
90 days ago
100.0 % uptime
Today
UAOnline Operational
Banner 9 Operational
90 days ago
99.87 % uptime
Today
Banner Cloud Operational
Banner App Nav Operational
Banner 8 Self Service (UAOnline) Operational
Banner Admin (Banner 9) Operational
Employee Self Service Operational
Faculty Self Service Operational
Finance Self Service Operational
General Events Management Self Service Operational
General Self Service Operational
Student Registration Self Service Operational
Student Self Service Operational
Banner Workflow Operational
Automic Operational
Banner Event Publisher Operational
EIS Operational
Evisions MAPS Operational
Jasper Reports Operational
SSB 8 Operational
Degree Works Operational
Degree Works (UAA) Operational
Degree Works Composer (UAA) Operational
Degree Works Controller (UAA) Operational
Degree Works DWTE (UAA) Operational
Degree Works Responsive Dashboard (UAA) Operational
Degree Works Scribe (UAA) Operational
Degree Works Transit (UAA) Operational
Degree Works (UAF) Operational
Degree Works Composer (UAF) Operational
Degree Works Controller (UAF) Operational
Degree Works DWTE (UAF) Operational
Degree Works Responsive Dashboard (UAF) Operational
Degree Works Scribe (UAF) Operational
Degree Works Transit (UAF) Operational
Degree Works (UAS) Operational
Degree Works Composer (UAS) Operational
Degree Works Controller (UAS) Operational
Degree Works DWTE (UAS) Operational
Degree Works Responsive Dashboard (UAS) Operational
Degree Works Scribe (UAS) Operational
Degree Works Transit (UAS) Operational
UA Google Apps Operational
Google Apps Single Sign On ? Operational
Google Apps Gmail Operational
Google Apps Calendar Operational
Google Apps Google Drive Operational
Google Apps Docs Operational
Google Apps Sheets Operational
Google Apps Slides Operational
Google Apps Sites Operational
Google Apps Groups Operational
Google Apps Hangouts Operational
Google Apps Classroom Operational
Google Apps Talk Operational
Google Apps Voice Operational
Alaska.edu website Operational
Alaska.edu Edit Server ? Operational
Alaska.edu Frontends ? Operational
UAF.edu website Operational
UAF.edu Edit Server Operational
UAF.edu Frontends ? Operational
Software Licensing Operational
keys.alaska.edu ? Operational
Matlab Network License ? Operational
ERDAS Licensing Operational
SPSS Licensing Operational
ArcGIS Licensing Operational
Zoom Operational
Zoom Phone Operational
Zoom Meetings Operational
Zoom Chat Operational
Zoom Meeting Telephony Services Operational
Zoom Web Portal Operational
Zoom Cloud Recording Operational
Zoom Zoom Video Webinars Operational
Zoom Dashboard & Reporting Operational
Zoom Download Center Operational
Zoom REST API Operational
UA Network Connectivity Operational
90 days ago
99.91 % uptime
Today
UAF Campus Connectivity ? Operational
90 days ago
99.92 % uptime
Today
Statewide Network Connectivity ? Operational
90 days ago
100.0 % uptime
Today
UAF/SW VPN ? Operational
90 days ago
99.74 % uptime
Today
UAF Wireless ? Operational
90 days ago
99.98 % uptime
Today
UAF/SW File Servers ? Operational
90 days ago
100.0 % uptime
Today
ELMO.alaska.edu - Easy Login Maintenance Option for UAF/SW ? Operational
90 days ago
100.0 % uptime
Today
VDI - Virtual Desktop Infrastructure ? Operational
90 days ago
99.91 % uptime
Today
Other IT Services ? Under Maintenance
UAF Canvas ? Operational
90 days ago
100.0 % uptime
Today
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.

No incidents or maintenance related to this downtime.

Scheduled Maintenance

TDNext UI Update Jul 18, 2025 20:00 - Jul 19, 2025 00:00 AKDT

The UAF and UAA self-service IT portal will be unavailable while TeamDynamix technicians update our SaaS instance to the newest user interface.
Posted on Jul 09, 2025 - 14:03 AKDT

Launch of Faculty Self Service and Authorized Viewer in UAOnline Jul 27, 2025 08:00-17:00 AKDT

We are happy to announce that the following new features set will be launched during this window.

Authorized Viewer
Faculty Services

During this configuration update, the page http://www.alaska.edu/uaonline/ will not allow login. New student components will be configured and made available.

The following services that login through UAOnline page will not be directly accessible:

UAOnline
All Degree Works Instances
Faculty Self-Service
Parchment Transcripts

For more information about the Faculty Services changes see the following:
https://sites.google.com/alaska.edu/bss9-transition/faculty-and-advisor-updates

For overall updates to the UAOnline software project see the following:
https://sites.google.com/alaska.edu/bss9-transition/
Posted on Jul 14, 2025 - 11:48 AKDT
System Metrics Month Week Day
UA Learn Activity ?
Fetching
UA Learn Active Users ?
Fetching
Jul 15, 2025

Unresolved incident: Updating SSO IdP DNS Record.

Jul 14, 2025

No incidents reported.

Jul 13, 2025
PROD Banner and Supported Oracle OJDBC Driver and Tomcat version 10 Change
Completed - The scheduled maintenance has been completed.
Jul 13, 02:00 AKDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 12, 21:00 AKDT
Scheduled - PROD Banner systems will be upgraded with the updates listed below. The following banner components will be unavailable during this upgrade window.

Banner Database
Banner Admin
UAOnline
Banner 9 Self Service
Banner Job Submission
Automic Application Manager
Banner Workflow
Banner Communication Management
Jasper Reports
Banner Access Manager
Maps server

PROD Banner and Supported Oracle OJDBC Driver (ojdbc11.jar version 21) and Tomcat version 10
Jul 9, 13:59 AKDT
Jul 12, 2025
PROD Banner and UAOnline Upgrades
Completed - The scheduled maintenance has been completed.
Jul 12, 01:00 AKDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 11, 22:00 AKDT
Scheduled - PROD Banner systems will be upgraded with the updates listed below. The following banner components will be unavailable during this upgrade window.

Banner Database
Banner Admin
UAOnline
Banner 9 Self Service
Banner Job Submission
Automic Application Manager
Banner Workflow
Banner Communication Management
Jasper Reports
Banner Access Manager
Maps server

PROD Banner upgrades to be applied:

Missed Q1 Banner Upgrades from Set 1-202507 - Application Navigator 3.18.1 and Communication Management 9.18.1
Jul 9, 13:57 AKDT
Jul 11, 2025
Jul 10, 2025
Beyond Trust Remote Support Appliance Update
Completed - The scheduled maintenance has been completed.
Jul 10, 21:00 AKDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 10, 20:00 AKDT
Scheduled - The NTS Service Desk will be upgrading the remote desktop appliance we use to assist customers with their devices. This software will be unavailable during the upgrade, however it will be outside of Service Desk operating hours.
Jul 9, 14:01 AKDT
Mathworks Login Outage
Resolved - The NTS Technology Support Services team has worked with the vendor and resolved the login issues with Mathworks. Thank you again for your patience during the resolution of this issue!
Jul 10, 17:04 AKDT
Investigating - We have received reports that Mathworks is currently experiencing issues. The NTS Technology Support Services team is currently reaching out to the vendor, and we will be making an update at end-of-day today 5:00PM, as well as updates at 3-hour intervals starting at beginning-of-day tomorrow (8:00AM).

Thank you for your patience during the resolution of this issue!
Jul 10, 16:13 AKDT
Jul 9, 2025
UAS VPN Outage
Resolved - The changes performed by ACS have been confirmed to resolve the UAS VPN issue, and the service is stable. We are marking this outage as resolved at this time, thank you again for your patience as we worked towards this resolution!
Jul 9, 10:40 AKDT
Monitoring - We have received confirmation from a number of users that the VPN is operational from UAS again; OIT Networking will continue to monitor the stability of the service and verify that the resolution is system-wide. Updates on this outage will be made as new information becomes available and at the end of the business day today (5:00PM).
Jul 9, 08:48 AKDT
Update - ACS successfully completed their maintenance. OIT Networking is waiting for confirmation about the status of the fix and its affect on this outage. We will provide updates as new information is made available and at three-hour intervals. Thank you again for your time!
Jul 9, 07:53 AKDT
Update - ACS is performing maintenance at 11:00pm tonight that is expected to resolve this issue.
Details about the maintenance can be found here: https://status.alaska.edu/incidents/0zm65qtp3b0y

We will update the status of this outage during office opening following the implementation of this fix, at 7:30am tomorrow. Thank you for your time as we continue to work towards a resolution!
Jul 8, 17:05 AKDT
Identified - OIT Networking has reported issues with VPN connections to and from UAS with the following comment:

“Due to currently active wildfires south of Fairbanks which have damaged our circuit providers infrastructure, we’re currently experiencing circuit outages on our in-state connectivity between UAF and UAS, as well as between UAF and UAA. Most traffic has automatically re-routed to redundant network paths, however VPN authentication traffic from UAS is not able to traverse these alternate paths, which is leading to customers of VPN service at UAS not being able to log in to that service. We are currently working with our service providers to provision alternate network paths for the affected circuits to bypass the damaged infrastructure.”

We will report on the status of this outage at three-hour intervals. Thank you for your time and patience as we work towards a resolution!
Jul 8, 14:12 AKDT
Emergency Outage - ACS 40G Circuit Interruption to Bypass Parks Hwy Fire Damage
Completed - The scheduled maintenance has been completed.
Jul 9, 00:00 AKDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 8, 23:00 AKDT
Update - We will be undergoing scheduled maintenance during this time.
Jul 8, 17:00 AKDT
Scheduled - At 11pm tonight, ACS will perform work that will impact UA's 40G Internet circuit. This work is to bypass the fire damaged fiber on the Parks Highway and move that traffic to the fiber along the Richardson Highway. It is anticipated that the interruption will be brief but UA network users can expect interruptions of up to 1 minute. There may be multiple interruptions during the window.
Jul 8, 16:58 AKDT
Jul 8, 2025
Jul 7, 2025

No incidents reported.

Jul 6, 2025
PROD Monthly OS Patching for Banner, Degree Works, UAOnline, and related systems
Completed - The scheduled maintenance has been completed.
Jul 6, 03:00 AKDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 5, 21:00 AKDT
Scheduled - PROD environment Banner and related hosted systems will have current operating systems patches applied. This includes outages for the following services.

Banner Database
Banner Admin
UAOnline
Banner 9 Self Service
All Degree Works instances
Banner Job Submission
Automic Application Manager
Banner Workflow
Banner Communication Management
Jasper Reports
Banner Access Manager
Maps server
Jun 4, 12:06 AKDT
Jul 5, 2025
Jul 4, 2025

No incidents reported.

Jul 3, 2025
TEST Banner and Supported Oracle OJDBC Driver and Tomcat version 10 Change
Completed - The scheduled maintenance has been completed.
Jul 3, 02:00 AKDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 2, 20:00 AKDT
Scheduled - TEST Banner systems will be upgraded with the updates listed below. The following banner components will be unavailable during this upgrade window.

Banner Database
Banner Admin
UAOnline
Banner 9 Self Service
Banner Job Submission
Automic Application Manager
Banner Workflow
Banner Communication Management
Jasper Reports
Banner Access Manager
Maps server

TEST Banner and Supported Oracle OJDBC Driver (ojdbc11.jar version 21) and Tomcat version 10
Jun 27, 17:31 AKDT
Jul 2, 2025
Jul 1, 2025
Kaltura Livestreaming Outage
Resolved - NTS CLS reports that this issue has been resolved. A Kaltura accessibility feature intended for regular video players was conflicting with live stream content.

Thank you again for your time and patience as we resolved this issue!
Jul 1, 13:21 AKDT
Update - Kaltura has indicated that they are investigating this issue and expect a resolution within 24 hours. NTS CLS is continuing to monitor their channels of communication with them, and we will provide updates as they're given and at 3-hour intervals.

Thank you again for your patience and understanding as we work towards a full restoration of service!
Jul 1, 11:33 AKDT
Update - The NTS CLS team reached out to the vendor earlier this morning and is currently awaiting a response. We will continue to report any updates as they come and at 3-hour intervals.

Thank you again for your patience as we continue to work this issue.
Jul 1, 11:04 AKDT
Investigating - We have received reports that the Livestreaming function of Kaltura is currently experiencing issues. The NTS Collaboration and Learning Spaces team is currently investigating; we will be making updates as more information is made available and at 3-hour intervals.

Thank you for your patience during the resolution of this issue!
Jul 1, 08:07 AKDT
PROD UAOnline outage for Fiscal Year-end activities
Completed - The scheduled maintenance has been completed.
Jul 1, 08:00 AKDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 30, 15:00 AKDT
Scheduled - UAOnline will be unavailable from Monday, June 30 at 3:00 pm to Tuesday, July 1 at 8:00 am for year-end processing.

The following banner components will be unavailable during this window.

UAOnline
Jun 27, 17:34 AKDT
Kodiak MSC Wi-Fi Outage
Resolved - The OIT Networking team has resolved the issue with internet connectivity at the Kodiak Marine Science Center and determined the fix to be stable. Thank you again for your patience while this issue was resolved!
Jul 1, 07:43 AKDT
Monitoring - The Networking team has instituted a fix, and connectivity should now be restored at the Kodiak MSC. We will continue monitoring the situation for stability for a time. Thank you for your patience during the resolution of this issue.
Jun 30, 09:43 AKDT
Investigating - We have been notified of a Wi-Fi outage affecting the Kodiak Marine Science Center, and the OIT Networking Team is currently investigating. Thank you for your patience during the resolution of this issue, and we will try to post updates every hour.
Jun 30, 08:21 AKDT
Banner Printing Outage
Postmortem - Read details
Jul 1, 15:25 AKDT
Resolved - The OIT Enterprise Applications Services team has resolved the issue with Banner Printing. After working with the vendor, it was determined there was an issue on the vendor's side, who will be reviewing how the error occurred. We appreciate everyone's patience while this issue was being resolved.
Jul 1, 07:29 AKDT
Monitoring - A fix has been implemented, and the Banner Printing outage appears to be resolved. We are actively monitoring the issue, but pending prints are now flowing and being processed. Thank you for your patience during this incident.
Jun 30, 20:44 AKDT
Update - There is no new information available at this time, however Banner print jobs should still be processing with the manual workaround implemented by EAS, and print jobs will continue to be manually pushed throughout the night. This will be the last update posted tonight, and we will begin updating this status page again tomorrow at 7:30am. Thank you for your continued patience during this incident.
Jun 30, 19:07 AKDT
Update - The OIT EAS team is continuing to work with the vendor to resolve this issue, and there is no new information available at this time. Banner print jobs should still be processing with the manual workaround implemented by EAS. Print jobs will continue to be manually pushed throughout the night. Thank you again for your patience as we work to resolve this incident.
Jun 30, 18:02 AKDT
Update - The OIT EAS team is continuing to work with the vendor to resolve this issue, and there is no new information available at this time. Banner print jobs should still be processing with the manual workaround implemented by EAS. Print jobs will continue to be manually pushed throughout the night. Thank you again for your patience as we work to resolve this incident.
Jun 30, 17:01 AKDT
Update - The OIT EAS team is continuing to work with the vendor to resolve this issue, and there is no new information available at this time. Banner print jobs should still be processing with the manual workaround implemented by EAS.
Thank you again for your patience as we work to resolve this incident.
Jun 30, 16:05 AKDT
Update - The OIT EAS team is continuing to work with the vendor to resolve this issue, and there is no new information available at this time. Banner print jobs should still be processing with the manual workaround implemented by EAS.
Thank you again for your patience as we work to resolve this incident.
Jun 30, 15:36 AKDT
Update - The OIT EAS team is continuing to work with the vendor to resolve this issue, and there is no new information available at this time. Banner print jobs should still be processing with the manual workaround implemented by EAS.
Thank you again for your patience as we work to resolve this incident.
Jun 30, 15:04 AKDT
Update - The OIT EAS team is continuing to work with the vendor to resolve this issue, and there is no new information available at this time. Banner print jobs should still be processing with the manual workaround implemented by EAS.
Thank you again for your patience as we work to resolve this incident.
Jun 30, 14:34 AKDT
Update - The OIT EAS team is continuing to work with the vendor to resolve this issue, and there is no new information available at this time. Banner print jobs should still be processing with the manual workaround implemented by EAS.
Thank you again for your patience as we work to resolve this incident!
Jun 30, 14:04 AKDT
Update - The OIT Enterprise Applications Services team is continuing to work with the vendor to resolve this issue. OIT EAS has implemented a manual workaround and users should start seeing their expected printed documents within the next several minutes, if they're not already there. Thank you for your continued patience.
Jun 30, 13:35 AKDT
Update - The OIT Enterprise Applications Services team is still working with the vendor to resolve this issue. OIT EAS has implemented a manual workaround and users should start seeing their expected printed documents within the next several minutes, if they're not already there. Thank you for your continued patience.
Jun 30, 13:08 AKDT
Update - The OIT Enterprise Applications Services team is still working to resolve this issue. Thank you for your continued patience.
Jun 30, 12:38 AKDT
Identified - The OIT EAS team is aware of a problem stopping all Production Banner Printing from working correctly. EAS believes they have identified the issue, and are working with the vendor to resolve it. Thank you for your patience, we will try to have an update every thirty minutes.
Jun 30, 11:39 AKDT
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