OIT Services Status

Internet Network Issues

Monitoring - After ACS's emergency maintenance our network has been operational with no interruptions. We'll continue monitoring the stability of our connection throughout the day.
Apr 25, 2024 - 11:55 AKDT

Update - ACS is still working on solving the network path issue. We are still getting reports of the internet still being affected. Users may experience slowness and drops when using the internet.
Apr 24, 2024 - 09:35 AKDT

Identified - ACS will be performing emergency maintenance this evening from 10pm to 1am. During this time services such as Google and Microsoft may be impacted and temporarily become unavailable. It is expected for unavailability to be in short bursts and not down for the entire window.
Apr 23, 2024 - 16:12 AKDT

Investigating - There is currently an outage with the Fairbanks to Seattle internet network path which ACS is investigating. We may experience some internet slowness or network drops as a different route is being switched over too. Departments such as RCS and ASF who use internet2 may experience more of an impact. We thank you for your patience and apologize for the inconveniences.
Apr 23, 2024 - 13:58 AKDT

About This Site

Welcome to OIT's home for real-time information and updates on our services. Here you'll find live and eventually historical data on system performance and metrics. If there are any service interruptions, a note will be posted here. (Note, historical information is accurate back to 12/16/17)

Uptime over the past 90 days. View historical uptime.

Accounts & Accesses Operational

UA Blackboard Learn Operational

90 days ago

99.98 % uptime

Today

UA Blackboard Learn Web Application Operational

90 days ago

99.98 % uptime

Today

UA Blackboard Learn SIS Integration Operational

Banner Operational

90 days ago

99.61 % uptime

Today

Banner Admin Modules Operational

90 days ago

100.0 % uptime

Today

UAOnline Operational

Banner 9 Operational

90 days ago

99.23 % uptime

Today

UA Google Apps Operational

Google Apps Single Sign On Operational

Google Apps Gmail Operational

Google Apps Calendar Operational

Google Apps Drive Operational

Google Apps Docs Operational

Google Apps Sheets Operational

Google Apps Slides Operational

Google Apps Sites Operational

Google Apps Groups Operational

Google Apps Hangouts Operational

Google Apps Classroom Operational

Google Apps Talk Operational

Google Apps Voice Operational

Alaska.edu website Operational

Alaska.edu Edit Server Operational

Alaska.edu Frontends Operational

UAF.edu website Operational

UAF.edu Edit Server Operational

UAF.edu Frontends Operational

Software Licensing Operational

keys.alaska.edu Operational

Matlab Network License Operational

ERDAS Licensing Operational

SPSS Licensing Operational

ArcGIS Licensing Operational

Zoom Operational

Zoom Phone Operational

Zoom Meetings Operational

Zoom Chat Operational

Zoom Meeting Telephony Services Operational

Zoom Web Portal Operational

Zoom Cloud Recording Operational

Zoom Zoom Video Webinars Operational

Zoom Dashboard & Reporting Operational

Zoom Download Center Operational

Zoom REST API Operational

UA Network Connectivity Operational

90 days ago

99.98 % uptime

Today

UAF Campus Connectivity Operational

90 days ago

99.97 % uptime

Today

Statewide Network Connectivity Operational

90 days ago

100.0 % uptime

Today

UAF/SW VPN Operational

90 days ago

100.0 % uptime

Today

UAF Wireless Operational

90 days ago

99.97 % uptime

Today

UAF/SW File Servers Operational

90 days ago

100.0 % uptime

Today

ELMO.alaska.edu - Easy Login Maintenance Option for UAF/SW Operational

90 days ago

99.94 % uptime

Today

VDI - Virtual Desktop Infrastructure Operational

90 days ago

100.0 % uptime

Today

Other IT Services Operational

Banner Cloud Operational

Banner App Nav Operational

Banner 8 Self Service (UAOnline) Operational

Banner Admin (Banner 9) Operational

Employee Self Service Operational

Faculty Self Service Operational

Finance Self Service Operational

General Events Management Self Service Operational

General Self Service Operational

Student Registration Self Service Operational

Student Self Service Operational

Banner Workflow Operational

Automic Operational

Banner Event Publisher Operational

EIS Operational

Evisions MAPS Operational

Jasper Reports Operational

SSB 8 Operational

Degree Works Operational

Degree Works (UAA) Operational

Degree Works Composer (UAA) Operational

Degree Works Controller (UAA) Operational

Degree Works DWTE (UAA) Operational

Degree Works Responsive Dashboard (UAA) Operational

Degree Works Scribe (UAA) Operational

Degree Works Transit (UAA) Operational

Degree Works (UAF) Operational

Degree Works Composer (UAF) Operational

Degree Works Controller (UAF) Operational

Degree Works DWTE (UAF) Operational

Degree Works Responsive Dashboard (UAF) Operational

Degree Works Scribe (UAF) Operational

Degree Works Transit (UAF) Operational

Degree Works (UAS) Operational

Degree Works Composer (UAS) Operational

Degree Works Controller (UAS) Operational

Degree Works DWTE (UAS) Operational

Degree Works Responsive Dashboard (UAS) Operational

Degree Works Scribe (UAS) Operational

Degree Works Transit (UAS) Operational

Operational

Degraded Performance

Partial Outage

Major Outage

Maintenance

System Metrics Month Week Day

UA Learn Activity

Fetching

UA Learn Active Users

Fetching

Past Incidents

Apr 26, 2024

No incidents reported today.

Apr 25, 2024

Update UA SSO Identity Provider

Completed - The scheduled maintenance has been completed.
Apr 25, 13:00 AKDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 25, 12:10 AKDT

Scheduled - No services will be disrupted while we update the Identity Provider software on the production node, but some SSO sessions may require reauthentication following this maintenance.
Apr 25, 12:05 AKDT

ELMO Outage

Resolved - This incident has been resolved.
Apr 25, 09:15 AKDT

Monitoring - ELMO is now operational and stable, but we'll continue to monitor the service overnight. Thank you for your patience and have a good night.
Apr 24, 17:10 AKDT

Investigating - We are getting reports that when trying to login to elmo.alaska.edu users are getting a software error. We are currently investigating and thank you for your patience.

As a workaround, elmo.uas.alaska.edu is available for password management.
Apr 24, 13:17 AKDT

Apr 24, 2024

Apr 23, 2024

Apr 22, 2024

No incidents reported.

Apr 21, 2024

No incidents reported.

Apr 20, 2024

PROD Banner Upgrades

Completed - The scheduled maintenance has been completed.
Apr 20, 12:00 AKDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 19, 22:00 AKDT

Scheduled - PROD Banner systems will be upgraded with the updates listed below. The following banner components will be unavailable during this upgrade window.
-Banner Database
-Banner Admin
-UAOnline
-Banner 9 Self Service
-Banner Job Submission
-Automic Application Manager
-Banner Workflow
-Banner Communication Management
-Jasper Reports
-Banner Access Manager
-Maps server

PROD Banner upgrades to be applied:

Set 1-202402 and Set 1-202403 (FA only)
-Database upgrade - 9.32.1, 9.32.1.1, 9.33, 9.33.0.1, 9.33.1
-Banner Access Management - 9.3.25.0.4, 9.3.25.1.1
-Accounts Receivable - 8.11.1, 8.11.2, 8.12, 8.12.2, 9.3.25.1.2, 9.3.25.2.1, 9.3.25.3.1, 9.3.25.4
-Admin Common - 9.3.33.0.8, 9.3.33.1.1
-Application Navigator - 3.13
-Banner Admin Business Process API - 9.3.33.1.4, 9.3.34.0.4
-Banner Communication Management - 9.13
-Employee SSB - 9.24.0.1, 9.24.0.2, 9.24.1, 9.24.1.1, 9.25, 9.25.1, 9.25.1.1
-Ethos API - 9.3.30.0.2, 9.3.30.0.3
-Extensibility - 9.15
-Faculty SSB - 9.22.1, 9.23
-Finance - 8.18, 8.18.0.1
-Finance SSB - 9.6.0.1, 9.7
-Financial Aid - 8.48, 9.3.41
-General - 8.17.1, 8.17.2, 8.18, 8.18.0.1, 9.3.29.0.5
-General Event Management SSB - 9.17
-General SSB - 9.15.1, 9.16, 9.16.1, 9.16.2
-HR & Payroll - 8.24.1.1, 8.25, 8.25.0.1, 9.3.29.0.4
-Integration API - 9.31.1, 9.31.2, 9.32, 9.32.1
-Position Control - 8.24.0.1, 8.24.0.2, 8.25, 9.3.22.1.3, 9.3.23.0.2
-Student - 8.28.1, 8.28.2, 8.29, 8.29.1, 8.29.1.1, 8.29.2, 9.3.31.1.1, 9.3.32.0.8, 9.3.32.1, 9.32.2
-Student API - 9.31.1, 9.31.2, 9.32, 9.32.2, 9.3.32.0.1, 9.32.1
-Student Registration SSB - 9.30, 9.30.0.1
-Student SSB - 9.24.2, 9.25, 9.25.1, 9.25.2
Feb 14, 11:24 AKST

Apr 19, 2024

Apr 18, 2024

No incidents reported.

Apr 17, 2024

Foxit and Adobe Outage

Resolved - This incident has been resolved. If you are having any additional issues with Foxit please call the service desk at 907-450-8300. If you are still having issues with Adobe please call UAA ITS at 907-786-4646.
Apr 17, 17:01 AKDT

Monitoring - Foxit should be working again. We ask that you try logging into Foxit using SSO. If you have any issues logging in please call the Service Desk at 907-450-8300.

If you are still having issues with your Adobe license please call the UAA Service Desk at 907-786-4646.
Apr 17, 09:35 AKDT

Identified - We believe we have identified the issue and a change has been implemented. We are waiting to see if this resolves the problem.
Apr 16, 13:29 AKDT

Update - We are also getting reports that Adobe is also not allowing access.
Apr 16, 08:33 AKDT

Investigating - We are currently investigating an issue with Foxit not allowing sign-ins. We thank you for your patience at this time.
Apr 16, 07:58 AKDT

Apr 16, 2024

Apr 15, 2024

ELMO Disruption

Resolved - This incident has been resolved.
Apr 15, 16:15 AKDT

Monitoring - A fix has been implemented and we are monitoring the results.
Apr 15, 09:39 AKDT

Identified - We are currently working to fully restore ELMO services.
Apr 12, 15:12 AKDT

Monitoring - ELMO Verifier is restored. We'll continue to monitor the service until it's confirmed stable.
Apr 12, 14:40 AKDT

Investigating - We are currently investigating reports of errors with ELMO services like elmo.alaska.edu, ELMO Verifier and ELMO Manager. Thank you for your patience as we work to restore service.
Apr 12, 14:20 AKDT

Rotate TLS cert on UA Authenticator

Completed - The scheduled maintenance has been completed.
Apr 15, 10:00 AKDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 15, 09:00 AKDT

Scheduled - UAOnline and ELMO will not be available for non-current students and employees while the authentication service is being upgraded.
Apr 11, 16:57 AKDT

Apr 14, 2024

No incidents reported.

Apr 13, 2024

Proteus.alaska.edu OS Upgrade

Completed - The scheduled maintenance has been completed.
Apr 13, 18:00 AKDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 13, 12:00 AKDT

Scheduled - Proteus.alaska.edu will be unavailable while the service is being upgraded to the latest stable build of the OS to ensure the system stays comfortably within the vendor's support matrix.
Apr 11, 16:52 AKDT

Apr 12, 2024

On-Prem Banner RPTP Outage

Resolved - This incident has been resolved and Banner RPTP is now fully operational.
Apr 12, 19:15 AKDT

Monitoring - A fix has been implemented and we are monitoring the results.
Apr 12, 16:14 AKDT

Investigating - We are currently investigating reports of the On-Prem instance of Banner RPTP being unavailable. Thank you for your patience as we look into this.
Apr 12, 14:42 AKDT

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