OIT Services Status

Banner Performance

Investigating - Users of Banner may experience some slow performance. OIT is aware of and researching this issue. Please continue to report issues as you experience them. Thank you for your patience as we look into this.
Nov 14, 14:45 AKST

About This Site

Welcome to OIT's home for real-time information and updates on our services. Here you'll find live and eventually historical data on system performance and metrics. If there are any service interruptions, a note will be posted here. (Note, historical information is accurate back to 12/16/17)

Uptime over the past 90 days. View historical uptime.

Accounts & Accesses Operational

UA Blackboard Learn Operational

90 days ago

99.0 % uptime

Today

UA Blackboard Learn Web Application Operational

90 days ago

99.0 % uptime

Today

UA Blackboard Learn SIS Integration Operational

Banner Under Maintenance

90 days ago

99.92 % uptime

Today

Banner Admin Modules Under Maintenance

90 days ago

100.0 % uptime

Today

UAOnline Operational

Banner 9 Operational

90 days ago

99.85 % uptime

Today

UA Network Connectivity Operational

90 days ago

99.99 % uptime

Today

UA Google Apps Operational

Google Apps Single Sign On Operational

Google Apps Gmail Operational

Google Apps Calendar Operational

Google Apps Drive Operational

Google Apps Docs Operational

Google Apps Sheets Operational

Google Apps Slides Operational

Google Apps Sites Operational

Google Apps Groups Operational

Google Apps Hangouts Operational

Google Apps Classroom Operational

Alaska.edu website Operational

Alaska.edu Edit Server Operational

Alaska.edu Frontends Operational

UAF.edu website Operational

UAF.edu Edit Server Operational

UAF.edu Frontends Operational

Software Licensing Operational

keys.alaska.edu Operational

Matlab Network License Operational

ERDAS Licensing Operational

SPSS Licensing Operational

ArcGIS Licensing Operational

Operational

Degraded Performance

Partial Outage

Major Outage

Maintenance

Scheduled Maintenance

Banner 8 and 9x PREP and LRGP upgrades. Sep 19, 07:00 - Sep 20, 22:00 AKDT

Update - Application of the following upgrades to PREP/LRGP:

Banner 8 upgrades:
AR 8.5.4.3
General 8.11.1
Student 8.18
Web Tailor 8.9

Banner 9 upgrades:
AR 9.3.11.0.4
Finance 9.3.12.0.4
General 9.3.14.04
HR & Payroll 9.3.11.0.3
Position Control 9.3.11.0.3
Student 9.3.15.2.1 (includes 9.3.14.1.2, 9.3.15.0.4, 9.3.15.1.4)
DB upgrade 9.17.0.1
Ethos API DB upgrade 9.16
Integration API 9.16
Student API 9.16
Communication Management 9.5.0.1
Banner Extensibility 9.4.0.1
Faculty Self-Service 9.8 (PREP/LRGP-4/25/2019, PROD-9/21/2019)
Student Registration Self-Service 9.14
Student Self-Service 9.9.0.1
Sep 11, 12:21 AKDT

Update - We will be undergoing scheduled maintenance during this time.
Aug 21, 15:03 AKDT

Update - Application of the following upgrades to PREP/LRGP:
Banner 8 upgrades:
1.AR 8.5.4.3
2.General 8.11.1
3.Student 8.18
4.Web Tailor 8.9
Banner 9 upgrades:
1.AR 9.3.11.0.4
2.Finance 9.3.12.0.4
3.General 9.3.14.04
4.HR & Payroll 9.3.11.0.3
5.Position Control 9.3.11.0.3
6.Student 9.3.15.2.1 (includes 9.3.14.1.2, 9.3.15.0.4, 9.3.15.1.4)
7.DB upgrade 9.17.0.1
8.Ethos API DB upgrade 9.16
9.Integration API 9.16
10.Student API 9.16
11.Communication Management 9.5.0.1
12.Banner Extensibility 9.4.0.1
13.Faculty Self-Service 9.8 (PREP/LRGP-4/25/2019, PROD-9/21/2019)
14.Student Registration Self-Service 9.14
15.Student Self-Service 9.9.0.1
Aug 21, 15:01 AKDT

Scheduled - This maintenance outage was rescheduled to September 19th.
Aug 15, 10:29 AKDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 15, 07:00 AKDT

Scheduled - Application of the following upgrades to PREP/LRGP:

Banner 8 upgrades:
AR 8.5.4.3
General 8.11.1
Student 8.18
Web Tailor 8.9

Banner 9 upgrades:
AR 9.3.11.0.4
Finance 9.3.12.0.4
General 9.3.14.04
HR & Payroll 9.3.11.0.3
Position Control 9.3.11.0.3
Student 9.3.15.2.1 (includes 9.3.14.1.2, 9.3.15.0.4, 9.3.15.1.4)
DB upgrade 9.17.0.1
Ethos API DB upgrade 9.16
Integration API 9.16
Student API 9.16
Communication Management 9.5.0.1
Banner Extensibility 9.4.0.1
Faculty Self-Service 9.8 (PREP/LRGP-4/25/2019, PROD-9/21/2019)
Student Registration Self-Service 9.14
Student Self-Service 9.9.0.1
Jul 31, 11:21 AKDT

Migrate VoIP Networks to New VRF to Reduce Complexity Sep 25, 18:00-23:30 AKDT

Update - In order to reduce complexity and simplify operations VoIP networks will be migrated to a different VRF. Phone networks not already migrated will experience a short temporary loss of service while network interfaces are rebuilt and phones are rebooted. Most Cisco VoIP phones at UAF will experience a short 5 minute outage during the activity window.
Sep 11, 12:23 AKDT

Scheduled - In order to reduce complexity and simplify operations VoIP networks will be migrated to a different VRF. Phone networks not already migrated will experience a short temporary loss of service while network interfaces are rebuilt and phones are rebooted. Most Cisco VoIP phones at UAF will experience a short 5 minute outage during the activity window.
Sep 5, 15:11 AKDT

System Metrics Month Week Day

UA Learn Activity

Fetching

UA Learn Active Users

Fetching

Past Incidents

Sep 15, 2019

Migrate remaining 3PAR volume on uaf_c4 to NetApp storage.

Completed - The scheduled maintenance has been completed.
Sep 15, 03:00 AKDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 14, 21:01 AKDT

Scheduled - Migrate remaining 3PAR volume on uaf_c3 to NetApp storage. (multiple departments: Admissions, Biochemistry, Cooperative Extension, Geology, Military Veterans Services, RCS, SNRAS)
Sep 11, 12:20 AKDT

Migrate remaining 3PAR volume on uaf_c3 to NetApp storage.

Completed - The scheduled maintenance has been completed.
Sep 15, 03:00 AKDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 14, 21:01 AKDT

Scheduled - Migrate remaining 3PAR volume on uaf_c3 to NetApp storage. (multiple departments: Provost Office, UA Press, CANHR, Auxilary Recharge and Contract Ops, Athletics)
Sep 11, 12:16 AKDT

Migrate K-12 Outreach data to NetApp storage on uaf_c2.

Completed - The scheduled maintenance has been completed.
Sep 15, 03:00 AKDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 14, 21:01 AKDT

Scheduled - Migrate K-12 Outreach data on server uaf-c2 from 3PAR to NetApp storage.
Sep 11, 12:02 AKDT

Sep 14, 2019

Apply Cumulative Update 7 for Q42018 to UA Blackboard

Completed - Blackboard has been successfully updated to Cumulative Update 7.
Sep 14, 06:52 AKDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 14, 05:00 AKDT

Scheduled - Blackboard has released cumulative update 7 for the version of Blackboard currently running on classes.alaska.edu.

Cumulative updates (CUs) are collections of bug-fixes and security patches. Full documentation of all fixes in CU7 are available in the Cumulative Update 7 for Blackboard Learn, 9.1 Q4 2018 release notes.
Sep 11, 11:57 AKDT

Sep 13, 2019

No incidents reported.

Sep 12, 2019

No incidents reported.

Sep 11, 2019

Upgrade Bomgar to latest release of Remote Support

Completed - The scheduled maintenance has been completed.
Sep 11, 23:00 AKDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 11, 21:30 AKDT

Scheduled - We will be upgrading Bomgar to the latest release of Remote Support. This provides support for the latest devices and operating systems as well as some bug fixes and security patches.
Sep 11, 11:01 AKDT

Carrier Maintenance: Alaska Communications Network Maintenance Notification - NCR 15133

Completed - The scheduled maintenance has been completed.
Sep 11, 04:00 AKDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 11, 00:02 AKDT

Scheduled - Carrier Maintenance - per ACS:
Company Name: Alaska Communications

Maintenance Date: 09/11/2019

Start Time, including time zone:12:01 AM AKDT
Stop time, including time zone: 04:00 AM AKDT

Maintenance Window Duration (hh:mm): 03:59

Number of outages: Two.

Times and type: Two service interruptions of approximately 10 minutes each are anticipated during the maintenance window.

Location (City, State): Glenallen, AK

Affected Circuit(s):

Circuit ID
47.LMEA.114515.001.ACSLD
47.MHET.016159..ACSI

Description of Work: On 09/11/2019 from 12:01 AM AKDT to 4:00 AM AKDT, Alaska Communications will be performing network maintenance to replace the SP-2 and perform a restoral of the database at the Glennallen ATT COLO. This work is required to restore GLENNALLEN OME-1. If GLENNALLEN OME-1 does not restore, we will need to replace the shelf processor. Two service interruptions of approximately 10 minutes each are anticipated during the maintenance window.

We apologize for any inconvenience.
Sep 5, 15:11 AKDT

Sep 10, 2019

No incidents reported.

Sep 9, 2019

Banner 8 Outage

Resolved - Banner 8 is now operational. We apologize for any interruption this outage may have caused.
Sep 9, 17:17 AKDT

Monitoring - We've implemented a fix and are currently monitoring Banner 8.
Sep 9, 16:55 AKDT

Identified - We believe that we've identified the issue and we are attempting to implement a fix now.
Sep 9, 16:45 AKDT

Investigating - We are currently investigating reports of errors accessing Banner 8. We appreciate your patience as we look into this.
Sep 9, 16:18 AKDT

Banner Outage

Resolved - The problem with Banner login has been resolved.
Sep 9, 09:25 AKDT

Update - We are still investigating the Banner outage. The servers are intermittently available which are allowing some users to log into Banner but everything is not working yet.
Sep 9, 08:50 AKDT

Investigating - We are currently investigating the Banner outage. We are also being told that Onbase is also affected.
Sep 9, 08:26 AKDT

Sep 8, 2019

No incidents reported.

Sep 7, 2019

No incidents reported.

Sep 6, 2019

Northwest and Chukchi Campus Network Outage

Resolved - At approximately 4:45PM on Friday, Sept 6th there was a network outage at Northwest and Chukchi campuses due to a service interruption with ACS. This issue was resolved at 5:00PM that same day.
Sep 6, 16:45 AKDT

Sep 5, 2019

Update Bomgar Appliance to latest version

Completed - The scheduled maintenance has been completed.
Sep 5, 23:30 AKDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 5, 21:30 AKDT

Scheduled - We will be applying updates to the Bomgar appliance that is used by the service desks to do remote support. While the updates are being applied the service will be unavailable.
Sep 5, 15:12 AKDT

Prepare SCCM site for OS Deployment

Completed - The scheduled maintenance has been completed.
Sep 5, 20:00 AKDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 5, 18:00 AKDT

Scheduled - This outage is scheduled to allow several features to be enabled within the Fairbanks SCCM infrastructure including but not limited to enabling PXE and Multicast on all distribution points.
Sep 5, 15:12 AKDT

Sep 4, 2019

Confluence Wiki Upgrade

Completed - The scheduled maintenance has been completed and verified.
Sep 4, 20:44 AKDT

Verifying - Verification is currently underway for the maintenance items.
Sep 4, 20:41 AKDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 4, 20:01 AKDT

Scheduled - The confluence wiki will be upgraded to address a minor security vulnerability and will be unavailable during the upgrade.
Sep 4, 19:59 AKDT

Sep 3, 2019

No incidents reported.

Sep 2, 2019

No incidents reported.

Sep 1, 2019

No incidents reported.

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