UAA Citrix Application issues
Investigating - Some Citrix applications have degraded performance and login issues while other applications are unaffected. We are currently trying to find the cause for the degradation.
Mar 18, 12:26 AKDT
Banner Performance
Investigating - Users of Banner may experience some slow performance. OIT is aware of and researching this issue. Please continue to report issues as you experience them. Thank you for your patience as we look into this.
Nov 14, 14:45 AKST

About This Site

Welcome to OIT's home for real-time information and updates on our services. Here you'll find live and eventually historical data on system performance and metrics. If there are any service interruptions, a note will be posted here. (Note, historical information is accurate back to 12/16/17)

Uptime over the past 90 days. View historical uptime.
Accounts & Accesses ? Operational
UA Blackboard Learn Operational
90 days ago
99.99 % uptime
Today
UA Blackboard Learn Web Application Operational
90 days ago
99.99 % uptime
Today
UA Blackboard Learn SIS Integration ? Operational
Banner Operational
90 days ago
99.75 % uptime
Today
Banner Admin Modules ? Operational
90 days ago
99.95 % uptime
Today
UAOnline Operational
Banner 9 Operational
90 days ago
99.54 % uptime
Today
UA Network Connectivity ? Operational
90 days ago
99.92 % uptime
Today
UA Google Apps Operational
Google Apps Single Sign On ? Operational
Google Apps Gmail Operational
Google Apps Calendar Operational
Google Apps Drive Operational
Google Apps Docs Operational
Google Apps Sheets Operational
Google Apps Slides Operational
Google Apps Sites Operational
Google Apps Groups Operational
Google Apps Hangouts Operational
Google Apps Classroom Operational
Alaska.edu website Operational
Alaska.edu Edit Server ? Operational
Alaska.edu Frontends ? Operational
UAF.edu website Operational
UAF.edu Edit Server Operational
UAF.edu Frontends ? Operational
Software Licensing Operational
keys.alaska.edu ? Operational
Matlab Network License ? Operational
ERDAS Licensing Operational
SPSS Licensing Operational
ArcGIS Licensing Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
had a major outage
had a partial outage

No incidents or maintenance related to this downtime.

System Metrics Month Week Day
UA Learn Activity ?
Fetching
UA Learn Active Users ?
Fetching
Past Incidents
May 23, 2019
Banner 9 Outage
Resolved - This incident has been resolved
May 23, 08:52 AKDT
Monitoring - Banner 9 appears to be back online we will continue to monitor it to make sure everything stays operational.
May 22, 19:33 AKDT
Update - We are continuing to investigate this issue.
May 22, 19:31 AKDT
Update - We are still investigating the degraded performance of banner 9.
May 22, 18:48 AKDT
Update - We are continuing to investigate this issue.
May 22, 17:45 AKDT
Investigating - We are currently investigating reports of Banner 9 being slow or unresponsive.
May 22, 17:15 AKDT
ACS dark fiber jumper swap between Portland and Hillsboro
Completed - The scheduled maintenance has been completed.
May 23, 04:00 AKDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 22, 23:00 AKDT
Scheduled - Alaska Communications will be performing network maintenance to install 6 new jumpers as part of a dark fiber swap. One service interruption of less than 5 minutes is anticipated during the maintenance window.
May 15, 10:56 AKDT
May 21, 2019

No incidents reported.

May 20, 2019
Banner 9 unplanned outage
Resolved - This incident has been resolved
May 20, 14:37 AKDT
Monitoring - We are monitoring Banner 9 service return to availability.
May 20, 11:50 AKDT
Update - We are continuing to investigate the unplanned Banner 9 outage at this time.
May 20, 11:21 AKDT
Investigating - We are currently investigating a Banner 9 unplanned outage
May 20, 11:01 AKDT
May 19, 2019
UAF FAST
Resolved - UAF FAST is now over.
May 19, 18:00 AKDT
Monitoring - The work has been completed. We are going to keep monitoring the systems for the time being until the final sign off at 6 pm.
May 19, 14:52 AKDT
Investigating - UAF is currently performing its annual FAST (Facility Annual Systems Testing). Throughout the day various systems may go down as preventive maintenance is being completed. As this happens we will report them here and then let you know when they are back up.
May 19, 06:04 AKDT
May 18, 2019
Banner 8 and 9x PROD upgrades.
Completed - The scheduled maintenance has been completed.
May 18, 22:00 AKDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 18, 06:00 AKDT
Update - Application of the following upgrades to PROD:

Banner 8 upgrades:

1) AR paperfix 8.5.4.2
2) Finance 8.12
3) Finance paperfix 8.12.0.1
4) General upgrade 8.11
5) Student 8.17.1
6) Web General 8.8

Banner 9 upgrades:

1) AR 9.3.10
2) Finance 9.3.11
3) Financial Aid 9.3.13.1.1
4) General 9.3.13
5) HR 9.3.10
6) Position Control 9.3.10
7) Student 9.3.14
8) Banner Admin Common 9.3.16
9) Application Navigator 3.1.1
10) Database 9.17
11) Ethos API DB Upgrade 9.15
12) Integration API 9.15
13) Student API 9.15
14) Communication Management 9.5
15) Extensibility 9.3
16) Employee Self-Service 9.8.0.2 - PROD ONLY
17) Faculty Self-Service 9.8 - PROD ONLY
18) Finance Self-Service 9.2 - PROD ONLY
19) General Event Management Self-Service 9.6 - PROD ONLY
20) Student Self-Service 9.9 - PROD ONLY
21) General Self-Service 9.3
22) Student Registration Self-Service 9.13
May 15, 11:31 AKDT
Scheduled - Application of the following upgrades to PROD:

Banner 8 upgrades:

1) AR paperfix 8.5.4.2
2) Finance 8.12
3) Finance paperfix 8.12.0.1
4) General upgrade 8.11
5) Student 8.17.1
6) Web General 8.8

Banner 9 upgrades:

1) AR 9.3.10
2) Finance 9.3.11
3) Financial Aid 9.3.13.1.1
4) General 9.3.13
5) HR 9.3.10
6) Position Control 9.3.10
7) Student 9.3.14
8) Banner Admin Common 9.3.16
9) Application Navigator 3.1.1
10) Database 9.17
11) Ethos API DB Upgrade 9.15
12) Integration API 9.15
13) Student API 9.15
14) Communication Management 9.5
15) Extensibility 9.3
16) Employee Self-Service 9.8.0.2 - PROD ONLY
17) Faculty Self-Service 9.8 - PROD ONLY
18) Finance Self-Service 9.2 - PROD ONLY
19) General Event Management Self-Service 9.6 - PROD ONLY
20) Student Self-Service 9.9 - PROD ONLY
21) General Self-Service 9.3
22) Student Registration Self-Service 9.13
May 8, 13:36 AKDT
Juneau Core Router Software Upgrade
Completed - The scheduled maintenance has been completed.
May 18, 06:00 AKDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 18, 00:00 AKDT
Update - We will be undergoing scheduled maintenance during this time.
May 15, 11:10 AKDT
Update - We will be undergoing scheduled maintenance during this time.
May 15, 11:09 AKDT
Scheduled - We will be upgrading the software on the Juneau core routers that provide access to the internet to the southeast UA locations as well as interconnectivity of the southeast locations. Brief hits to connectivity lasting 30 secs to 3 minutes are expected during the outage window.
May 15, 11:08 AKDT
TeamDynamix Update to 10.3
Completed - The scheduled maintenance has been completed.
May 18, 00:00 AKDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 17, 20:00 AKDT
Update - We will be undergoing scheduled maintenance during this time.
May 15, 11:07 AKDT
Scheduled - This is a notice that TeamDynamix will be releasing version 10.3 on May 18th. The University's instance of TeamDynamix will be updated immediately upon release as we are a SaaS client. The vendor expects a maintenance period of 4 hours
May 15, 11:02 AKDT
May 17, 2019
Windows updates
Completed - The scheduled maintenance has been completed.
May 17, 00:00 AKDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 15, 11:31 AKDT
Scheduled - We will be undergoing scheduled maintenance during this time.
May 15, 11:30 AKDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 15, 11:30 AKDT
Scheduled - Install Windows updates to address security events, including a critical Remote Code Execution vulnerability,CVE-2019-0708,inRemote Desktop Services.

05/15/19 11:00 - Release patches to test group. Servers will restart throughout the day.
05/15/19 17:00 - Release patches to remaining groups. Servers will restart through the evening and over night.
May 15, 11:22 AKDT
May 16, 2019

No incidents reported.

May 15, 2019
vCenter Server patches
Completed - The scheduled maintenance has been completed.
May 15, 16:30 AKDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 15, 16:00 AKDT
Scheduled - Install VMware vCenter 6.5.0.24000 Build Number 13638625 updates. These address recent "Microarchitectural Data Sampling (MDS)" vulnerabilities.
May 15, 11:18 AKDT
Off Campus access to UA Services
Resolved - We've fixed the issue that was causing the outage. Thank you for your patience.
May 15, 12:58 AKDT
Identified - We've identified the cause of the outage and are working to remedy the situation.
May 15, 12:41 AKDT
Investigating - We are currently investigating reports of UA websites being unreachable from off campus locations.
May 15, 12:28 AKDT
May 14, 2019
Migrate ISSM databases to new DB server
Completed - The scheduled maintenance has been completed.
May 14, 09:30 AKDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 14, 08:30 AKDT
Scheduled - We are migrating the ISSM databases to the new SQL database server.
May 8, 13:31 AKDT
May 13, 2019
MyUA Service Logon
Resolved - We are happy to announce the MyUA Service Logon is up and operational!
May 13, 10:25 AKDT
Update - We are continuing to investigate the sign in error message for the MyUA service.
May 13, 09:29 AKDT
Update - We are continuing to investigate the MyUA service logon error message at this time.
May 13, 09:00 AKDT
Investigating - We are currently investigating an error message for the MyUA service logon
May 13, 08:35 AKDT
May 12, 2019
Security update in PROD database, Banner 9 clients and BEIS/BEP/EMS
Completed - The scheduled maintenance has been completed.
May 12, 08:30 AKDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 12, 08:00 AKDT
Scheduled - Security update in PROD database, Banner 9 clients and BEIS/BEP/EMS
May 8, 13:20 AKDT
Anchorage Core Router Software Upgrade
Completed - The scheduled maintenance has been completed.
May 12, 06:00 AKDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 12, 00:00 AKDT
Scheduled - We will be upgrading the software on the Anchorage core routers that provide access to the internet to the south central UA locations. Due to redundant systems only brief hits to connectivity are expected during the outage window.
May 8, 13:17 AKDT
May 11, 2019

No incidents reported.

May 10, 2019
Upgrade Blackboard Learn (classes.alaska.edu) to Q4 2018 Cumulative Update 5
Completed - Installation completed successfully. Blackboard validation and acceptance testing has been completed by UAA, UAF, and UAS and the service is now available to all users.
May 10, 11:05 AKDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 10, 05:00 AKDT
Scheduled - We will be updating the version of Blackboard running on classes.alaska.edu to Q4 2018 CU5
For more information on new features available in Q4 2018 please see
https://help.blackboard.com/sites/default/files/documents/2018-11/91_Q42018 ReleaseFlyer.pdf
Timeline:
5:00am - 8:00am: Service Unavailable while being updated.
8:00am - 3:00pm: Limited User acceptance testing and validation
Note: Only some users will be able to login during the acceptance and testing phase. As soon as all campuses finish testing, the service will be opened to all users. We do not expect testing and validation to take the entire time, but it is scheduled until 3pm incase there are any issues.
May 8, 13:11 AKDT
May 9, 2019
UAOnline / cas.alaska.edu Outage
Resolved - Maintenance was done on UAOnline last night, and there have been no reported access issues today. Enjoy the rest of your evening.
May 9, 17:45 AKDT
Monitoring - Authentication issues for UAOnline and other UA Services has been resolved, we will continue to monitor the situation.
May 8, 17:56 AKDT
Investigating - We are currently investigating reports of UAOnline and other UA services being inaccessible. We'll let you know when we have identified the problem. Thank you for your patience.
May 8, 17:41 AKDT
Unplanned UAF Lower Campus Network Outage
Resolved - The campus network outage has been resolved, and the network has been stable for several hours. Have a good night!
May 9, 17:42 AKDT
Monitoring - Network and phone service is up and available again! We will continue to monitor the status of this event.
May 9, 13:51 AKDT
Update - We are continuing to investigate a UAF lower campus network and phone service unplanned outage.
May 9, 13:37 AKDT
Investigating - We are investigating UA phones and lower campus network outages in multiple locations.
May 9, 13:19 AKDT
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