Investigating - Users of Banner may experience some slow performance. OIT is aware of and researching this issue. Please continue to report issues as you experience them. Thank you for your patience as we look into this.
Nov 14, 14:45 AKST

About This Site

Welcome to OIT's home for real-time information and updates on our services. Here you'll find live and eventually historical data on system performance and metrics. If there are any service interruptions, a note will be posted here. (Note, historical information is accurate back to 12/16/17)

Accounts & Accesses ? Operational
UA Blackboard Learn Operational
90 days ago
99.0 % uptime
Today
UA Blackboard Learn Web Application Operational
90 days ago
99.0 % uptime
Today
UA Blackboard Learn SIS Integration ? Operational
Banner Under Maintenance
90 days ago
99.92 % uptime
Today
Banner Admin Modules ? Under Maintenance
90 days ago
100.0 % uptime
Today
UAOnline Operational
Banner 9 Operational
90 days ago
99.85 % uptime
Today
UA Network Connectivity ? Operational
90 days ago
99.99 % uptime
Today
UA Google Apps Operational
Google Apps Single Sign On ? Operational
Google Apps Gmail Operational
Google Apps Calendar Operational
Google Apps Drive Operational
Google Apps Docs Operational
Google Apps Sheets Operational
Google Apps Slides Operational
Google Apps Sites Operational
Google Apps Groups Operational
Google Apps Hangouts Operational
Google Apps Classroom Operational
Alaska.edu website Operational
Alaska.edu Edit Server ? Operational
Alaska.edu Frontends ? Operational
UAF.edu website Operational
UAF.edu Edit Server Operational
UAF.edu Frontends ? Operational
Software Licensing Operational
keys.alaska.edu ? Operational
Matlab Network License ? Operational
ERDAS Licensing Operational
SPSS Licensing Operational
ArcGIS Licensing Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
had a major outage
had a partial outage
Scheduled Maintenance
Banner 8 and 9x PREP and LRGP upgrades. Sep 19, 07:00 - Sep 20, 22:00 AKDT
Update - Application of the following upgrades to PREP/LRGP:

Banner 8 upgrades:
AR 8.5.4.3
General 8.11.1
Student 8.18
Web Tailor 8.9

Banner 9 upgrades:
AR 9.3.11.0.4
Finance 9.3.12.0.4
General 9.3.14.04
HR & Payroll 9.3.11.0.3
Position Control 9.3.11.0.3
Student 9.3.15.2.1 (includes 9.3.14.1.2, 9.3.15.0.4, 9.3.15.1.4)
DB upgrade 9.17.0.1
Ethos API DB upgrade 9.16
Integration API 9.16
Student API 9.16
Communication Management 9.5.0.1
Banner Extensibility 9.4.0.1
Faculty Self-Service 9.8 (PREP/LRGP-4/25/2019, PROD-9/21/2019)
Student Registration Self-Service 9.14
Student Self-Service 9.9.0.1
Sep 11, 12:21 AKDT
Update - Application of the following upgrades to PREP/LRGP:

Banner 8 upgrades:
AR 8.5.4.3
General 8.11.1
Student 8.18
Web Tailor 8.9

Banner 9 upgrades:
AR 9.3.11.0.4
Finance 9.3.12.0.4
General 9.3.14.04
HR & Payroll 9.3.11.0.3
Position Control 9.3.11.0.3
Student 9.3.15.2.1 (includes 9.3.14.1.2, 9.3.15.0.4, 9.3.15.1.4)
DB upgrade 9.17.0.1
Ethos API DB upgrade 9.16
Integration API 9.16
Student API 9.16
Communication Management 9.5.0.1
Banner Extensibility 9.4.0.1
Faculty Self-Service 9.8 (PREP/LRGP-4/25/2019, PROD-9/21/2019)
Student Registration Self-Service 9.14
Student Self-Service 9.9.0.1
Sep 5, 15:11 AKDT
Update - We will be undergoing scheduled maintenance during this time.
Aug 21, 15:03 AKDT
Update - Application of the following upgrades to PREP/LRGP:
Banner 8 upgrades:
1.AR 8.5.4.3
2.General 8.11.1
3.Student 8.18
4.Web Tailor 8.9
Banner 9 upgrades:
1.AR 9.3.11.0.4
2.Finance 9.3.12.0.4
3.General 9.3.14.04
4.HR & Payroll 9.3.11.0.3
5.Position Control 9.3.11.0.3
6.Student 9.3.15.2.1 (includes 9.3.14.1.2, 9.3.15.0.4, 9.3.15.1.4)
7.DB upgrade 9.17.0.1
8.Ethos API DB upgrade 9.16
9.Integration API 9.16
10.Student API 9.16
11.Communication Management 9.5.0.1
12.Banner Extensibility 9.4.0.1
13.Faculty Self-Service 9.8 (PREP/LRGP-4/25/2019, PROD-9/21/2019)
14.Student Registration Self-Service 9.14
15.Student Self-Service 9.9.0.1
Aug 21, 15:01 AKDT
Scheduled - This maintenance outage was rescheduled to September 19th.
Aug 15, 10:29 AKDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 15, 07:00 AKDT
Scheduled - Application of the following upgrades to PREP/LRGP:

Banner 8 upgrades:
AR 8.5.4.3
General 8.11.1
Student 8.18
Web Tailor 8.9

Banner 9 upgrades:
AR 9.3.11.0.4
Finance 9.3.12.0.4
General 9.3.14.04
HR & Payroll 9.3.11.0.3
Position Control 9.3.11.0.3
Student 9.3.15.2.1 (includes 9.3.14.1.2, 9.3.15.0.4, 9.3.15.1.4)
DB upgrade 9.17.0.1
Ethos API DB upgrade 9.16
Integration API 9.16
Student API 9.16
Communication Management 9.5.0.1
Banner Extensibility 9.4.0.1
Faculty Self-Service 9.8 (PREP/LRGP-4/25/2019, PROD-9/21/2019)
Student Registration Self-Service 9.14
Student Self-Service 9.9.0.1
Jul 31, 11:21 AKDT
Update - In order to reduce complexity and simplify operations VoIP networks will be migrated to a different VRF. Phone networks not already migrated will experience a short temporary loss of service while network interfaces are rebuilt and phones are rebooted. Most Cisco VoIP phones at UAF will experience a short 5 minute outage during the activity window.
Sep 11, 12:23 AKDT
Scheduled - In order to reduce complexity and simplify operations VoIP networks will be migrated to a different VRF. Phone networks not already migrated will experience a short temporary loss of service while network interfaces are rebuilt and phones are rebooted. Most Cisco VoIP phones at UAF will experience a short 5 minute outage during the activity window.
Sep 5, 15:11 AKDT
UA Learn Activity ?
Fetching
UA Learn Active Users ?
Fetching
Past Incidents
Sep 15, 2019
Completed - The scheduled maintenance has been completed.
Sep 15, 03:00 AKDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 14, 21:01 AKDT
Scheduled - Migrate remaining 3PAR volume on uaf_c3 to NetApp storage. (multiple departments: Admissions, Biochemistry, Cooperative Extension, Geology, Military Veterans Services, RCS, SNRAS)
Sep 11, 12:20 AKDT
Completed - The scheduled maintenance has been completed.
Sep 15, 03:00 AKDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 14, 21:01 AKDT
Scheduled - Migrate remaining 3PAR volume on uaf_c3 to NetApp storage. (multiple departments: Provost Office, UA Press, CANHR, Auxilary Recharge and Contract Ops, Athletics)
Sep 11, 12:16 AKDT
Completed - The scheduled maintenance has been completed.
Sep 15, 03:00 AKDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 14, 21:01 AKDT
Scheduled - Migrate K-12 Outreach data on server uaf-c2 from 3PAR to NetApp storage.
Sep 11, 12:02 AKDT
Sep 14, 2019
Completed - Blackboard has been successfully updated to Cumulative Update 7.
Sep 14, 06:52 AKDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 14, 05:00 AKDT
Scheduled - Blackboard has released cumulative update 7 for the version of Blackboard currently running on classes.alaska.edu.

Cumulative updates (CUs) are collections of bug-fixes and security patches. Full documentation of all fixes in CU7 are available in the Cumulative Update 7 for Blackboard Learn, 9.1 Q4 2018 release notes.
Sep 11, 11:57 AKDT
Sep 13, 2019

No incidents reported.

Sep 12, 2019

No incidents reported.

Sep 11, 2019
Completed - The scheduled maintenance has been completed.
Sep 11, 23:00 AKDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 11, 21:30 AKDT
Scheduled - We will be upgrading Bomgar to the latest release of Remote Support. This provides support for the latest devices and operating systems as well as some bug fixes and security patches.
Sep 11, 11:01 AKDT
Completed - The scheduled maintenance has been completed.
Sep 11, 04:00 AKDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 11, 00:02 AKDT
Scheduled - Carrier Maintenance - per ACS:
Company Name: Alaska Communications

Maintenance Date: 09/11/2019

Start Time, including time zone:12:01 AM AKDT
Stop time, including time zone: 04:00 AM AKDT

Maintenance Window Duration (hh:mm): 03:59

Number of outages: Two.

Times and type: Two service interruptions of approximately 10 minutes each are anticipated during the maintenance window.

Location (City, State): Glenallen, AK

Affected Circuit(s):

Circuit ID
47.LMEA.114515.001.ACSLD
47.MHET.016159..ACSI

Description of Work: On 09/11/2019 from 12:01 AM AKDT to 4:00 AM AKDT, Alaska Communications will be performing network maintenance to replace the SP-2 and perform a restoral of the database at the Glennallen ATT COLO. This work is required to restore GLENNALLEN OME-1. If GLENNALLEN OME-1 does not restore, we will need to replace the shelf processor. Two service interruptions of approximately 10 minutes each are anticipated during the maintenance window.

We apologize for any inconvenience.
Sep 5, 15:11 AKDT
Sep 10, 2019

No incidents reported.

Sep 9, 2019
Resolved - Banner 8 is now operational. We apologize for any interruption this outage may have caused.
Sep 9, 17:17 AKDT
Monitoring - We've implemented a fix and are currently monitoring Banner 8.
Sep 9, 16:55 AKDT
Identified - We believe that we've identified the issue and we are attempting to implement a fix now.
Sep 9, 16:45 AKDT
Investigating - We are currently investigating reports of errors accessing Banner 8. We appreciate your patience as we look into this.
Sep 9, 16:18 AKDT
Resolved - The problem with Banner login has been resolved.
Sep 9, 09:25 AKDT
Update - We are still investigating the Banner outage. The servers are intermittently available which are allowing some users to log into Banner but everything is not working yet.
Sep 9, 08:50 AKDT
Investigating - We are currently investigating the Banner outage. We are also being told that Onbase is also affected.
Sep 9, 08:26 AKDT
Sep 8, 2019

No incidents reported.

Sep 7, 2019

No incidents reported.

Sep 6, 2019
Resolved - At approximately 4:45PM on Friday, Sept 6th there was a network outage at Northwest and Chukchi campuses due to a service interruption with ACS. This issue was resolved at 5:00PM that same day.
Sep 6, 16:45 AKDT
Sep 5, 2019
Completed - The scheduled maintenance has been completed.
Sep 5, 23:30 AKDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 5, 21:30 AKDT
Scheduled - We will be applying updates to the Bomgar appliance that is used by the service desks to do remote support. While the updates are being applied the service will be unavailable.
Sep 5, 15:12 AKDT
Completed - The scheduled maintenance has been completed.
Sep 5, 20:00 AKDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 5, 18:00 AKDT
Scheduled - This outage is scheduled to allow several features to be enabled within the Fairbanks SCCM infrastructure including but not limited to enabling PXE and Multicast on all distribution points.
Sep 5, 15:12 AKDT
Sep 4, 2019
Completed - The scheduled maintenance has been completed and verified.
Sep 4, 20:44 AKDT
Verifying - Verification is currently underway for the maintenance items.
Sep 4, 20:41 AKDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 4, 20:01 AKDT
Scheduled - The confluence wiki will be upgraded to address a minor security vulnerability and will be unavailable during the upgrade.
Sep 4, 19:59 AKDT
Sep 3, 2019

No incidents reported.

Sep 2, 2019

No incidents reported.

Sep 1, 2019

No incidents reported.