Identified - Microsoft is discontinuing the M365 A1 Plus license, and some users are being transitioned from the M365 A1 "Plus" license to the M365 A1 license. This results in a loss of access to the desktop version of Office 365 applications, but all users should still be able to use the web-based apps at https://m365.cloud.microsoft/apps/ (requires UA login).

This change affects Crafts & Trades staff, Adjunct/Temporary Faculty, and Emeritus Faculty members. If you're not a member of these groups and are experiencing issues with the Microsoft Office suite, please reach out to your campus's IT helpdesk!

You can find more information about the license change here: https://www.uaf.edu/nooktech/news/microsoft-365-a1-license-changes.php
As well as status reports by the license holder, UAA, here: https://status.uaa.alaska.edu/

Due to the longstanding nature of this change and resulting disruption, we will be updating this status only as new information becomes available. We are actively communicating with UAA about the situation, and appreciate your time and understanding as we navigate this unexpected transition. Thank you!

Oct 10, 2025 - 12:16 AKDT

About This Site

Welcome to OIT's home for real-time information and updates on our services. Here you'll find live and eventually historical data on system performance and metrics. If there are any service interruptions, a note will be posted here. (Note, historical information is accurate back to 12/16/17)

Accounts & Accesses Operational
DUO Operational
90 days ago
100.0 % uptime
Today
Duo Core Authentication Service Operational
90 days ago
100.0 % uptime
Today
Duo Admin Panel Operational
90 days ago
100.0 % uptime
Today
Duo Push Delivery Operational
90 days ago
100.0 % uptime
Today
Duo Phone Call Delivery Operational
90 days ago
100.0 % uptime
Today
UA Blackboard Learn Operational
90 days ago
99.67 % uptime
Today
UA Blackboard Learn Web Application Operational
90 days ago
99.67 % uptime
Today
UA Blackboard Learn SIS Integration Operational
Banner Operational
90 days ago
99.98 % uptime
Today
Banner Admin Modules Operational
90 days ago
100.0 % uptime
Today
UAOnline Operational
Banner 9 Operational
90 days ago
99.97 % uptime
Today
Banner Cloud Operational
Banner App Nav Operational
Banner 8 Self Service (UAOnline) Operational
Banner Admin (Banner 9) Operational
Employee Self Service Operational
Faculty Self Service Operational
Finance Self Service Operational
General Events Management Self Service Operational
General Self Service Operational
Student Registration Self Service Operational
Student Self Service Operational
Banner Workflow Operational
Automic Operational
Banner Event Publisher Operational
EIS Operational
Evisions MAPS Operational
Jasper Reports Operational
SSB 8 Operational
Degree Works Operational
Degree Works (UAA) Operational
Degree Works Composer (UAA) Operational
Degree Works Controller (UAA) Operational
Degree Works DWTE (UAA) Operational
Degree Works Responsive Dashboard (UAA) Operational
Degree Works Scribe (UAA) Operational
Degree Works Transit (UAA) Operational
Degree Works (UAF) Operational
Degree Works Composer (UAF) Operational
Degree Works Controller (UAF) Operational
Degree Works DWTE (UAF) Operational
Degree Works Responsive Dashboard (UAF) Operational
Degree Works Scribe (UAF) Operational
Degree Works Transit (UAF) Operational
Degree Works (UAS) Operational
Degree Works Composer (UAS) Operational
Degree Works Controller (UAS) Operational
Degree Works DWTE (UAS) Operational
Degree Works Responsive Dashboard (UAS) Operational
Degree Works Scribe (UAS) Operational
Degree Works Transit (UAS) Operational
UA Google Apps Operational
Google Apps Single Sign On Operational
Google Apps Gmail Operational
Google Apps Calendar Operational
Google Apps Google Drive Operational
Google Apps Docs Operational
Google Apps Sheets Operational
Google Apps Slides Operational
Google Apps Sites Operational
Google Apps Groups Operational
Google Apps Hangouts Operational
Google Apps Classroom Operational
Google Apps Talk Operational
Google Apps Voice Operational
Alaska.edu website Operational
Alaska.edu Edit Server Operational
Alaska.edu Frontends Operational
UAF.edu website Operational
UAF.edu Edit Server Operational
UAF.edu Frontends Operational
Software Licensing Degraded Performance
90 days ago
98.98 % uptime
Today
keys.alaska.edu Operational
Matlab Network License Operational
ERDAS Licensing Operational
SPSS Licensing Operational
ArcGIS Licensing Operational
Microsoft Office 365 License Degraded Performance
90 days ago
98.99 % uptime
Today
Foxit License Operational
90 days ago
99.95 % uptime
Today
Zoom Operational
Zoom Phone Operational
Zoom Meetings Operational
Zoom Chat Operational
Zoom Meeting Telephony Services Operational
Zoom Web Portal Operational
Zoom Cloud Recording Operational
Zoom Zoom Video Webinars Operational
Zoom Dashboard & Reporting Operational
Zoom Download Center Operational
Zoom REST API Operational
UA Network Connectivity Operational
90 days ago
99.85 % uptime
Today
UAF Campus Connectivity Operational
90 days ago
99.89 % uptime
Today
Statewide Network Connectivity Operational
90 days ago
99.89 % uptime
Today
UAF/SW VPN Operational
90 days ago
99.72 % uptime
Today
UAF Wireless Operational
90 days ago
99.89 % uptime
Today
UAF/SW File Servers Operational
90 days ago
99.91 % uptime
Today
ELMO.alaska.edu - Easy Login Maintenance Option for UAF/SW Operational
90 days ago
99.97 % uptime
Today
VDI - Virtual Desktop Infrastructure Operational
90 days ago
100.0 % uptime
Today
Other IT Services Operational
UAF Canvas Operational
90 days ago
99.68 % uptime
Today
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.
UA Learn Activity ?
Fetching
UA Learn Active Users ?
Fetching
Dec 7, 2025
Completed - The scheduled maintenance has been completed.
Dec 7, 03:00 AKST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Dec 6, 21:00 AKST
Scheduled - PROD environment Banner and related hosted systems will have current operating systems patches applied. This includes outages for the following services.
-Banner Database
-Banner Admin
-UAOnline
-Banner 9 Self Service
-All Degree Works instances
-Banner Job Submission
-Automic Application Manager
-Banner Workflow
-Banner Communication Management
-Jasper Reports
-Banner Access Manager
-Maps server

Dec 5, 14:46 AKST
Dec 6, 2025
Dec 5, 2025

No incidents reported.

Dec 4, 2025
Completed - The scheduled maintenance has been completed.
Dec 4, 06:00 AKST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Dec 4, 04:00 AKST
Scheduled - One service interruption of approximately 5-10 minutes is anticipated during the maintenance window. Alaska Communications will be performing maintenance to move University of Alaska 40G circuit between Fairbanks and Seattle, from AKORN to Northstar.
Dec 1, 15:18 AKST
Dec 3, 2025

No incidents reported.

Dec 2, 2025
Completed - The scheduled maintenance has been completed.
Dec 2, 12:00 AKST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 25, 09:00 AKST
Scheduled - (Corrected date) An update is being pushed to an estimated less than 60 managed MacOS devices to update the version of Foxit PDF Editor that is installed. This is a proactive deployment of the version of Foxit Editor (14.x.x) to fix an upcoming subscription license expiration on 11/28/25. The update will start automatically & silently 11/25/25 9:00 am AKST.

If the Foxit application is open during the update, the users will be prompted: "Please save your work and close Foxit PDF Editor. The update will proceed after you click OK and close the app." The prompt will loop for as long as the application stays running, ensuring that the prompt can not be ignored or data lost due to unforeseen application quitting. Once the application has been safely closed, the currently installed version will be uninstalled, and the new version will be installed. Users will be required to sign back in via SSO.

Nov 24, 16:45 AKST
Dec 1, 2025

No incidents reported.

Nov 30, 2025
Postmortem - Read details
Dec 3, 10:21 AKST
Resolved - The UAS ELMO team has resolved the issue with the ELMO. Users should now be able to reset their security questions as normal. Thank you again for your patience during the resolution of this issue!
Nov 30, 13:34 AKST
Investigating - We have received reports that users are not able to rest their security questions in ELMO. The UAS ELMO team is currently investigating, and we will be making updates at three (3) hour intervals or as further updates become available.

Thank you for your patience during the resolution of this issue!

Nov 30, 13:07 AKST
Update - We have received reports that users are not able to rest their security questions in ELMO. The UAS ELMO team is currently investigating, and we will be making updates at three (3) hour intervals or as further updates become available.

Thank you for your patience during the resolution of this issue!

Nov 30, 11:38 AKST
Identified - We have received reports that users are not able to rest their security questions in ELMO. The UAS ELMO team is currently investigating, and we will be making updates at opening 10:00 AM AKST Sunday or as further updates become available.

Thank you for your patience during the resolution of this issue!

Nov 29, 17:54 AKST
Investigating - We have received reports that users are not able to rest their security questions in ELMO. The UAS ELMO team is currently investigating, and we will be making updates at three (3) hour intervals.

Thank you for your patience during the resolution of this issue!

Nov 29, 15:12 AKST
Nov 29, 2025
Nov 28, 2025

No incidents reported.

Nov 27, 2025

No incidents reported.

Nov 26, 2025

No incidents reported.

Nov 25, 2025
Nov 24, 2025

No incidents reported.

Nov 23, 2025

No incidents reported.