All Systems Operational

About This Site

Welcome to OIT's home for real-time information and updates on our services. Here you'll find live and eventually historical data on system performance and metrics. If there are any service interruptions, a note will be posted here. (Note, historical information is accurate back to 12/16/17)

Uptime over the past 90 days. View historical uptime.
Accounts & Accesses ? Operational
DUO Operational
90 days ago
100.0 % uptime
Today
Duo Core Authentication Service Operational
90 days ago
100.0 % uptime
Today
Duo Admin Panel Operational
90 days ago
100.0 % uptime
Today
Duo Push Delivery Operational
90 days ago
100.0 % uptime
Today
Duo Phone Call Delivery Operational
90 days ago
100.0 % uptime
Today
Duo SMS Message Delivery Operational
90 days ago
100.0 % uptime
Today
UA Blackboard Learn Operational
90 days ago
99.99 % uptime
Today
UA Blackboard Learn Web Application Operational
90 days ago
99.99 % uptime
Today
UA Blackboard Learn SIS Integration ? Operational
Banner Operational
90 days ago
99.93 % uptime
Today
Banner Admin Modules ? Operational
90 days ago
100.0 % uptime
Today
UAOnline Operational
Banner 9 Operational
90 days ago
99.87 % uptime
Today
Banner Cloud Operational
Banner App Nav Operational
Banner 8 Self Service (UAOnline) Operational
Banner Admin (Banner 9) Operational
Employee Self Service Operational
Faculty Self Service Operational
Finance Self Service Operational
General Events Management Self Service Operational
General Self Service Operational
Student Registration Self Service Operational
Student Self Service Operational
Banner Workflow Operational
Automic Operational
Banner Event Publisher Operational
EIS Operational
Evisions MAPS Operational
Jasper Reports Operational
SSB 8 Operational
Degree Works Operational
Degree Works (UAA) Operational
Degree Works Composer (UAA) Operational
Degree Works Controller (UAA) Operational
Degree Works DWTE (UAA) Operational
Degree Works Responsive Dashboard (UAA) Operational
Degree Works Scribe (UAA) Operational
Degree Works Transit (UAA) Operational
Degree Works (UAF) Operational
Degree Works Composer (UAF) Operational
Degree Works Controller (UAF) Operational
Degree Works DWTE (UAF) Operational
Degree Works Responsive Dashboard (UAF) Operational
Degree Works Scribe (UAF) Operational
Degree Works Transit (UAF) Operational
Degree Works (UAS) Operational
Degree Works Composer (UAS) Operational
Degree Works Controller (UAS) Operational
Degree Works DWTE (UAS) Operational
Degree Works Responsive Dashboard (UAS) Operational
Degree Works Scribe (UAS) Operational
Degree Works Transit (UAS) Operational
UA Google Apps Operational
Google Apps Single Sign On ? Operational
Google Apps Gmail Operational
Google Apps Calendar Operational
Google Apps Google Drive Operational
Google Apps Docs Operational
Google Apps Sheets Operational
Google Apps Slides Operational
Google Apps Sites Operational
Google Apps Groups Operational
Google Apps Hangouts Operational
Google Apps Classroom Operational
Google Apps Talk Operational
Google Apps Voice Operational
Alaska.edu website Operational
Alaska.edu Edit Server ? Operational
Alaska.edu Frontends ? Operational
UAF.edu website Operational
UAF.edu Edit Server Operational
UAF.edu Frontends ? Operational
Software Licensing Operational
keys.alaska.edu ? Operational
Matlab Network License ? Operational
ERDAS Licensing Operational
SPSS Licensing Operational
ArcGIS Licensing Operational
Zoom Operational
Zoom Phone Operational
Zoom Meetings Operational
Zoom Chat Operational
Zoom Meeting Telephony Services Operational
Zoom Web Portal Operational
Zoom Cloud Recording Operational
Zoom Zoom Video Webinars Operational
Zoom Dashboard & Reporting Operational
Zoom Download Center Operational
Zoom REST API Operational
UA Network Connectivity Operational
90 days ago
99.97 % uptime
Today
UAF Campus Connectivity ? Operational
90 days ago
99.9 % uptime
Today
Statewide Network Connectivity ? Operational
90 days ago
100.0 % uptime
Today
UAF/SW VPN ? Operational
90 days ago
100.0 % uptime
Today
UAF Wireless ? Operational
90 days ago
99.98 % uptime
Today
UAF/SW File Servers ? Operational
90 days ago
100.0 % uptime
Today
ELMO.alaska.edu - Easy Login Maintenance Option for UAF/SW ? Operational
90 days ago
100.0 % uptime
Today
VDI - Virtual Desktop Infrastructure ? Operational
90 days ago
99.91 % uptime
Today
Other IT Services ? Operational
UAF Canvas ? Operational
90 days ago
100.0 % uptime
Today
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.

No incidents or maintenance related to this downtime.

Scheduled Maintenance

Launch of new Student Service Modules in UAOnline Jul 20, 2025 08:00-17:00 AKDT

Update - We will be undergoing scheduled maintenance during this time.
Jun 27, 2025 - 17:26 AKDT
Scheduled - We are happy to announce that the following new features set will be launched during this window.

Authorized Viewer
Faculty Services

During this configuration update, the page http://www.alaska.edu/uaonline/ will not allow login. New student components will be configured and made available.

The following services that login through UAOnline page will not be directly accessible:

UAOnline
All Degree Works Instances
Faculty Self-Service
Parchment Transcripts

For more information about the Faculty Services changes see the following:
https://sites.google.com/alaska.edu/bss9-transition/faculty-and-advisor-updates

For overall updates to the UAOnline software project see the following:
https://sites.google.com/alaska.edu/bss9-transition/
Apr 30, 2025 - 11:19 AKDT
System Metrics Month Week Day
UA Learn Activity ?
Fetching
UA Learn Active Users ?
Fetching
Jul 7, 2025

No incidents reported today.

Jul 6, 2025
PROD Monthly OS Patching for Banner, Degree Works, UAOnline, and related systems
Completed - The scheduled maintenance has been completed.
Jul 6, 03:00 AKDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 5, 21:00 AKDT
Scheduled - PROD environment Banner and related hosted systems will have current operating systems patches applied. This includes outages for the following services.

Banner Database
Banner Admin
UAOnline
Banner 9 Self Service
All Degree Works instances
Banner Job Submission
Automic Application Manager
Banner Workflow
Banner Communication Management
Jasper Reports
Banner Access Manager
Maps server
Jun 4, 12:06 AKDT
Jul 5, 2025
Jul 4, 2025

No incidents reported.

Jul 3, 2025
TEST Banner and Supported Oracle OJDBC Driver and Tomcat version 10 Change
Completed - The scheduled maintenance has been completed.
Jul 3, 02:00 AKDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 2, 20:00 AKDT
Scheduled - TEST Banner systems will be upgraded with the updates listed below. The following banner components will be unavailable during this upgrade window.

Banner Database
Banner Admin
UAOnline
Banner 9 Self Service
Banner Job Submission
Automic Application Manager
Banner Workflow
Banner Communication Management
Jasper Reports
Banner Access Manager
Maps server

TEST Banner and Supported Oracle OJDBC Driver (ojdbc11.jar version 21) and Tomcat version 10
Jun 27, 17:31 AKDT
Jul 2, 2025
Jul 1, 2025
Kaltura Livestreaming Outage
Resolved - NTS CLS reports that this issue has been resolved. A Kaltura accessibility feature intended for regular video players was conflicting with live stream content.

Thank you again for your time and patience as we resolved this issue!
Jul 1, 13:21 AKDT
Update - Kaltura has indicated that they are investigating this issue and expect a resolution within 24 hours. NTS CLS is continuing to monitor their channels of communication with them, and we will provide updates as they're given and at 3-hour intervals.

Thank you again for your patience and understanding as we work towards a full restoration of service!
Jul 1, 11:33 AKDT
Update - The NTS CLS team reached out to the vendor earlier this morning and is currently awaiting a response. We will continue to report any updates as they come and at 3-hour intervals.

Thank you again for your patience as we continue to work this issue.
Jul 1, 11:04 AKDT
Investigating - We have received reports that the Livestreaming function of Kaltura is currently experiencing issues. The NTS Collaboration and Learning Spaces team is currently investigating; we will be making updates as more information is made available and at 3-hour intervals.

Thank you for your patience during the resolution of this issue!
Jul 1, 08:07 AKDT
PROD UAOnline outage for Fiscal Year-end activities
Completed - The scheduled maintenance has been completed.
Jul 1, 08:00 AKDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 30, 15:00 AKDT
Scheduled - UAOnline will be unavailable from Monday, June 30 at 3:00 pm to Tuesday, July 1 at 8:00 am for year-end processing.

The following banner components will be unavailable during this window.

UAOnline
Jun 27, 17:34 AKDT
Kodiak MSC Wi-Fi Outage
Resolved - The OIT Networking team has resolved the issue with internet connectivity at the Kodiak Marine Science Center and determined the fix to be stable. Thank you again for your patience while this issue was resolved!
Jul 1, 07:43 AKDT
Monitoring - The Networking team has instituted a fix, and connectivity should now be restored at the Kodiak MSC. We will continue monitoring the situation for stability for a time. Thank you for your patience during the resolution of this issue.
Jun 30, 09:43 AKDT
Investigating - We have been notified of a Wi-Fi outage affecting the Kodiak Marine Science Center, and the OIT Networking Team is currently investigating. Thank you for your patience during the resolution of this issue, and we will try to post updates every hour.
Jun 30, 08:21 AKDT
Banner Printing Outage
Postmortem - Read details
Jul 1, 15:25 AKDT
Resolved - The OIT Enterprise Applications Services team has resolved the issue with Banner Printing. After working with the vendor, it was determined there was an issue on the vendor's side, who will be reviewing how the error occurred. We appreciate everyone's patience while this issue was being resolved.
Jul 1, 07:29 AKDT
Monitoring - A fix has been implemented, and the Banner Printing outage appears to be resolved. We are actively monitoring the issue, but pending prints are now flowing and being processed. Thank you for your patience during this incident.
Jun 30, 20:44 AKDT
Update - There is no new information available at this time, however Banner print jobs should still be processing with the manual workaround implemented by EAS, and print jobs will continue to be manually pushed throughout the night. This will be the last update posted tonight, and we will begin updating this status page again tomorrow at 7:30am. Thank you for your continued patience during this incident.
Jun 30, 19:07 AKDT
Update - The OIT EAS team is continuing to work with the vendor to resolve this issue, and there is no new information available at this time. Banner print jobs should still be processing with the manual workaround implemented by EAS. Print jobs will continue to be manually pushed throughout the night. Thank you again for your patience as we work to resolve this incident.
Jun 30, 18:02 AKDT
Update - The OIT EAS team is continuing to work with the vendor to resolve this issue, and there is no new information available at this time. Banner print jobs should still be processing with the manual workaround implemented by EAS. Print jobs will continue to be manually pushed throughout the night. Thank you again for your patience as we work to resolve this incident.
Jun 30, 17:01 AKDT
Update - The OIT EAS team is continuing to work with the vendor to resolve this issue, and there is no new information available at this time. Banner print jobs should still be processing with the manual workaround implemented by EAS.
Thank you again for your patience as we work to resolve this incident.
Jun 30, 16:05 AKDT
Update - The OIT EAS team is continuing to work with the vendor to resolve this issue, and there is no new information available at this time. Banner print jobs should still be processing with the manual workaround implemented by EAS.
Thank you again for your patience as we work to resolve this incident.
Jun 30, 15:36 AKDT
Update - The OIT EAS team is continuing to work with the vendor to resolve this issue, and there is no new information available at this time. Banner print jobs should still be processing with the manual workaround implemented by EAS.
Thank you again for your patience as we work to resolve this incident.
Jun 30, 15:04 AKDT
Update - The OIT EAS team is continuing to work with the vendor to resolve this issue, and there is no new information available at this time. Banner print jobs should still be processing with the manual workaround implemented by EAS.
Thank you again for your patience as we work to resolve this incident.
Jun 30, 14:34 AKDT
Update - The OIT EAS team is continuing to work with the vendor to resolve this issue, and there is no new information available at this time. Banner print jobs should still be processing with the manual workaround implemented by EAS.
Thank you again for your patience as we work to resolve this incident!
Jun 30, 14:04 AKDT
Update - The OIT Enterprise Applications Services team is continuing to work with the vendor to resolve this issue. OIT EAS has implemented a manual workaround and users should start seeing their expected printed documents within the next several minutes, if they're not already there. Thank you for your continued patience.
Jun 30, 13:35 AKDT
Update - The OIT Enterprise Applications Services team is still working with the vendor to resolve this issue. OIT EAS has implemented a manual workaround and users should start seeing their expected printed documents within the next several minutes, if they're not already there. Thank you for your continued patience.
Jun 30, 13:08 AKDT
Update - The OIT Enterprise Applications Services team is still working to resolve this issue. Thank you for your continued patience.
Jun 30, 12:38 AKDT
Identified - The OIT EAS team is aware of a problem stopping all Production Banner Printing from working correctly. EAS believes they have identified the issue, and are working with the vendor to resolve it. Thank you for your patience, we will try to have an update every thirty minutes.
Jun 30, 11:39 AKDT
Jun 30, 2025
Jun 29, 2025
Emergency Whitaker Network Maintenace
Completed - The scheduled maintenance has been completed.
Jun 29, 10:45 AKDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 29, 09:45 AKDT
Scheduled - In order to address some network issues in Whitaker, technicians will be performing hardware maintenance. Users should expect a single drop of service of around 10 minutes while services reboot.
Jun 26, 12:26 AKDT
Jun 28, 2025
PROD SSO Certificate Update for Hosted Banner/UAOnline Environment
Completed - The scheduled maintenance has been completed.
Jun 28, 01:00 AKDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 27, 21:00 AKDT
Scheduled - The security certificates for PROD Banner related web applications authenticating through the University's SSO system will have security certificates updated to avoid the pending expiration of the currently used ones. During this update, we are expecting that end users will briefly not be able to login to the service as the corresponding certificate is updated.

Services that will have their certificates updated on the Ellucian Hosted environment include:

Banner Admin
UAOnline
All Degree Works Instances
Faculty Self-Service
Communications Manager
Faculty Self Service
Banner 9 Self Service pages.
Jun 11, 11:32 AKDT
Jun 27, 2025
Jun 26, 2025

No incidents reported.

Jun 25, 2025

No incidents reported.

Jun 24, 2025

No incidents reported.

Jun 23, 2025
TEST Banner Upgrades
Completed - The scheduled maintenance has been completed.
Jun 23, 09:00 AKDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 23, 07:00 AKDT
Scheduled - TEST Banner systems will be upgraded with the updates listed below. The following banner components will be unavailable during this upgrade window.

Banner Database
Banner Admin
UAOnline
Banner 9 Self Service
Banner Job Submission
Automic Application Manager
Banner Workflow
Banner Communication Management
Jasper Reports
Banner Access Manager
Maps server

TEST Banner upgrades to be applied:

Application Navigator 3.18.1
Communication Management 9.18.1
Jun 20, 10:31 AKDT
← Incident History Powered by Atlassian Statuspage