Microsoft 365 License Changes & Issues
Identified - Microsoft is discontinuing the M365 A1 Plus license, and some users are being transitioned from the M365 A1 "Plus" license to the M365 A1 license. This results in a loss of access to the desktop version of Office 365 applications, but all users should still be able to use the web-based apps at https://m365.cloud.microsoft/apps/ (requires UA login).

This change affects Crafts & Trades staff, Adjunct/Temporary Faculty, and Emeritus Faculty members. If you're not a member of these groups and are experiencing issues with the Microsoft Office suite, please reach out to your campus's IT helpdesk!

You can find more information about the license change here: https://www.uaf.edu/nooktech/news/microsoft-365-a1-license-changes.php
As well as status reports by the license holder, UAA, here: https://status.uaa.alaska.edu/

Due to the longstanding nature of this change and resulting disruption, we will be updating this status only as new information becomes available. We are actively communicating with UAA about the situation, and appreciate your time and understanding as we navigate this unexpected transition. Thank you!
Oct 10, 2025 - 12:16 AKDT

About This Site

Welcome to NTA & OIT's home for real-time information and updates on our services. Here you'll find live and eventually historical data on system performance and metrics. If there are any service interruptions, a note will be posted here. (Note, historical information is accurate back to 12/16/17)

Uptime over the past 90 days. View historical uptime.
Accounts & Accesses Operational
DUO Operational
Duo Core Authentication Service Operational
Duo Admin Panel Operational
Duo Push Delivery Operational
Duo Phone Call Delivery Operational
UA Blackboard Learn Operational
UA Blackboard Learn Web Application Operational
UA Blackboard Learn SIS Integration Operational
Banner Operational
Banner Admin Modules Operational
UAOnline Operational
Banner 9 Operational
Banner Cloud Operational
Banner App Nav Operational
Banner 8 Self Service (UAOnline) Operational
Banner Admin (Banner 9) Operational
Employee Self Service Operational
Faculty Self Service Operational
Finance Self Service Operational
General Events Management Self Service Operational
General Self Service Operational
Student Registration Self Service Operational
Student Self Service Operational
Banner Workflow Operational
Automic Operational
Banner Event Publisher Operational
EIS Operational
Evisions MAPS Operational
Jasper Reports Operational
SSB 8 Operational
Degree Works Operational
Degree Works (UAA) Operational
Degree Works Composer (UAA) Operational
Degree Works Controller (UAA) Operational
Degree Works DWTE (UAA) Operational
Degree Works Responsive Dashboard (UAA) Operational
Degree Works Scribe (UAA) Operational
Degree Works Transit (UAA) Operational
Degree Works (UAF) Operational
Degree Works Composer (UAF) Operational
Degree Works Controller (UAF) Operational
Degree Works DWTE (UAF) Operational
Degree Works Responsive Dashboard (UAF) Operational
Degree Works Scribe (UAF) Operational
Degree Works Transit (UAF) Operational
Degree Works (UAS) Operational
Degree Works Composer (UAS) Operational
Degree Works Controller (UAS) Operational
Degree Works DWTE (UAS) Operational
Degree Works Responsive Dashboard (UAS) Operational
Degree Works Scribe (UAS) Operational
Degree Works Transit (UAS) Operational
UA Google Apps Operational
Google Workspace Operational
Google Apps Single Sign On Operational
Alaska.edu website Operational
Alaska.edu Edit Server Operational
Alaska.edu Frontends Operational
UAF.edu website Operational
UAF.edu Edit Server Operational
UAF.edu Frontends Operational
Software Licensing Degraded Performance
keys.alaska.edu Operational
Matlab Network License Operational
ERDAS Licensing Operational
SPSS Licensing Operational
ArcGIS Licensing Operational
Microsoft Office 365 License Degraded Performance
Foxit License Operational
Zoom Operational
Zoom Phone Operational
Zoom Meetings Operational
Zoom Chat Operational
Zoom Meeting Telephony Services Operational
Zoom Web Portal Operational
Zoom Cloud Recording Operational
Zoom Zoom Video Webinars Operational
Zoom Dashboard & Reporting Operational
Zoom Download Center Operational
Zoom REST API Operational
UA Network Connectivity Operational
UAF Campus Connectivity Operational
Statewide Network Connectivity Operational
UAF/SW VPN Operational
UAF Wireless Operational
UAF/SW File Servers Operational
ELMO.alaska.edu - Easy Login Maintenance Option for UAF/SW Operational
VDI - Virtual Desktop Infrastructure Operational
Other IT Services Operational
UAF Canvas Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.

No incidents or maintenance related to this downtime.

Scheduled Maintenance

Upgrade MECM Site Server to version 2509 Oct 15, 2026 18:00-20:00 AKDT

MECM (SCCM) primary site server version is out of date and needs to be upgraded to a more recent version of 2509. This version includes all the hot fixes for our current version that have not been installed yet. It mostly just requires a newer version of .NET Framework and a SQL ODBC driver update for the MECM site servers. The upgrade process will entail installing prerequisites on all site servers, taking backups of SQL database, ensuring backups are valid, and taking snapshots of the servers before commencing with the upgrade process. Clients will be upgraded by the site server after successful implementation of the update.
Posted on Oct 14, 2026 - 13:37 AKDT

NON PROD Monthly OS Patching for Banner, Degree Works, UAOnline, and related systems Oct 17, 2026 21:00 - Oct 18, 2026 03:00 AKDT

NON PROD environment Banner and related hosted systems will have current operating systems patches applied. This includes outages for the following services.

Banner Database
Banner Admin
UAOnline
Banner 9 Self Service
All Degree Works instances
Banner Job Submission
Automic Application Manager
Banner Workflow
Banner Communication Management
Jasper Reports
Banner Access Manager
Maps server
Posted on Oct 14, 2026 - 13:38 AKDT

Scheduled Maintenance: Server Storage Drive Replacement Oct 20, 2026 17:00-19:00 AKDT

Scheduled Maintenance: System Infrastructure Drive Replacement

Date & Time: Tuesday, October 20, 2026 at 5:00 PM AKDT

Estimated Duration: 2 Hours

Expected Service Impact: None expected. All system workloads will automatically shift to secondary equipment prior to hardware service.

Overview of Planned Work:

System Preparation

Coordinate with vendor support engineers to shift active server workloads off the target hardware onto backup systems in our cluster.

Physical Hardware Replacement

Replace a degrading system storage drive with a new replacement unit in the server rack.

System Restoration & Health Check

Take the server out of maintenance mode, verify that overall system health is fully green, and confirm all services are back up.
Posted on Oct 14, 2026 - 13:40 AKDT

Server LAN Manager Authentication Hardening Oct 22, 2026 18:00-19:00 AKDT

We are completing a previously announced security improvement that requires Windows servers in the UA domain to use a modern, more secure method when authenticating to network resources. An earlier change didn’t take effect on some servers because other settings were overriding it, and this change corrects that. Workstations and laptops are not affected. Most users and services should notice no difference. However, older applications, printers, storage devices, or other equipment that support only outdated authentication methods may stop working with affected servers.
Posted on Oct 14, 2026 - 13:41 AKDT

PROD Banner Upgrades Oct 25, 2026 23:00 - Oct 26, 2026 08:00 AKDT

PROD Banner systems will be upgraded with the updates listed below. The following banner components will be unavailable during this upgrade window.

Banner Database
Banner Admin
UAOnline
Banner 9 Self Service
Banner Job Submission
Automic Application Manager
Banner Workflow
Banner Communication Management
Jasper Reports
Banner Access Manager
Maps server

PROD Banner upgrades to be applied:

Financial Aid Upgrades (Oct Releases) Set 1-202617:

BA FIN AID 9.3.59.1
BA FIN AID 8.58.1
BA FIN AID 8.58
Posted on Oct 14, 2026 - 13:43 AKDT

NON PROD Banner Data Refresh|Clone From PROD to TEST Oct 27, 2026 05:00-10:00 AKDT

TEST Banner environment will be refreshed or cloned from data in the production Banner environment to facilitate UA business processes to use this instance for testing and validation of processes. During this event the environment will be unavailable during the duration of the event.
Posted on Oct 14, 2026 - 13:44 AKDT

TEST Banner Upgrades Oct 28, 2026 05:00-10:00 AKDT

TEST Banner systems will be upgraded with the updates listed below. The following banner components will be unavailable during this upgrade window.

Banner Database
Banner Admin
UAOnline
Banner 9 Self Service
Banner Job Submission
Automic Application Manager
Banner Workflow
Banner Communication Management
Jasper Reports
Banner Access Manager
Maps server

TEST Banner upgrades to be applied:

2026 Q3 Banner Upgrades Set 1-202618:

Banner Accounts Receivable 8.21.1
Banner Accounts Receivable 8.21.2
Banner Accounts Receivable 8.22
Banner Accounts Receivable 8.22.0.1
Banner Accounts Receivable 9.3.34.1
Banner Accounts Receivable 9.3.35.0.2
BA WWW-EMP 9.35.1
BA WWW-EMP 9.35.2
BA WWW-EMP 9.36
Banner Faculty and Advisor Self-Service 9.33.1
Banner Faculty and Advisor Self-Service 9.33.2
Banner Faculty and Advisor Self-Service 9.34
BA FINANCE 8.29
BA FINANCE 9.3.40.1
BA FINANCE 9.3.41.0.2
BA WWW-FIN 9.17.1
BA WWW-FIN 9.17.2
BA WWW-FIN 9.18
BA GENERAL 8.28.1
BA GENERAL 8.28.2
BA GENERAL 8.29
BA GENERAL 9.3.39.1
BA GENERAL 9.3.39.2
BA GENERAL 9.3.40.0.2
BA GEN ADMIN COMMON 9.3.43.1
BA GEN ADMIN COMMON 9.3.43.2
BA GEN ADMIN COMMON 9.3.44.0.2
BA GEN AppNav 3.23.1
BA GEN AppNav 3.23.2
BA GEN AppNav 3.24
BA GEN BUS PROC API 9.3.43.1
BA GEN BUS PROC API 9.3.43.2
BA GEN BUS PROC API 9.3.44.0.2
BA GENERAL COMMGMT 9.23.1
BA GENERAL COMMGMT 9.23.2
BA GENERAL COMMGMT 9.24
BA GENERAL CMN DB 9.43.1
BA GENERAL CMN DB 9.44
Banner General Events Management 9.27.1
Banner General Events Management 9.27.2
Banner General Events Management 9.28
Banner Extensibility-Page Builder 9.25.1
Banner Extensibility-Page Builder 9.25.2
Banner Extensibility-Page Builder 9.26
Banner Integration API 9.42.1
Banner Integration API 9.42.2
Banner Integration API 9.43
Banner Integration API 9.43.0.1
BA GENERAL ACCESS MGMT 9.3.35.1
BA GENERAL ACCESS MGMT 9.3.35.2
BA GENERAL ACCESS MGMT 9.3.36.0.2
BA GENERAL SELF-SERVICE 9.26.1
BA GENERAL SELF-SERVICE 9.26.2
BA GENERAL SELF-SERVICE 9.27
BA HR 8.35.1
BA HR 8.36
BA HR 9.3.40.0.2
BA POS CONT 8.35
BA POS CONT 9.3.32.0.3
Banner Student eTranscripts API 9.15.1
Banner Student eTranscripts API 9.15.2
Banner Student eTranscripts API 9.16
Banner Student 8.39.1
Banner Student 8.39.2
Banner Student 8.40
Banner Student 8.40.0.1
Banner Student 9.3.42.2
Banner Student 9.3.42.3
Banner Student 9.3.43.0.2
Banner Student Registration Self-Service 9.40.1
Banner Student Registration Self-Service 9.40.2
Banner Student Registration Self-Service 9.41
Banner Student API 9.42.1
Banner Student API 9.42.2
Banner Student API 9.43
Banner Student Self-Service 9.35.1
Banner Student Self-Service 9.35.2
Banner Student Self-Service 9.36
Posted on Oct 14, 2026 - 13:46 AKDT

NON-PROD Banner Event Publisher upgrade Oct 30, 2026 10:00-13:00 AKDT

Non-prod Banner Event Publisher will be upgraded with the updates listed below. Non-prod Banner Event Publisher will be unavailable during this upgrade window. During this window real time integrations that feed learning management systems will be delayed, automatically resuming at the end of the window.

Non-prod Banner Event Publisher upgrades to be applied:

Banner Event Publisher 9.23
Banner Event Publisher Database Upgrade 9.10
Posted on Oct 14, 2026 - 13:48 AKDT
System Metrics Month Week Day
UA Learn Activity ?
Fetching
UA Learn Active Users ?
Fetching

Oct 14, 2026

No incidents reported today.

Oct 13, 2026

No incidents reported.

Oct 12, 2026

No incidents reported.

Oct 11, 2026

No incidents reported.

Oct 10, 2026

No incidents reported.

Oct 9, 2026

No incidents reported.

Oct 8, 2026

No incidents reported.

Oct 7, 2026

No incidents reported.

Oct 6, 2026

No incidents reported.

Oct 5, 2026

UAOnline Login Degraded Performance
Resolved - The IAM team has resolved the issue with the UAOnline service, and confirmed the fix to be stable. The certificate update that caused the issue was reverted.

Please report any continued issues with this service to your campus's IT helpdesk, and thank you again for your patience during the resolution of this issue!
Oct 5, 13:15 AKDT
Monitoring - The IAM team has identified the issue with UAOnline and has implemented a fix, which is being monitored for effectiveness and stability.

Thank you again for your patience during the resolution of this issue! You can expect further updates at the end of the business day (5:00PM) or as new information becomes available.
Oct 2, 13:42 AKDT
Identified - We have received reports that UAOnline is currently experiencing issues. The Identity Access Management team is aware and has identified the cause. A certificate issue is causing incorrect password errors for users who recently reset their credentials.
We will be making updates at 3 hour intervals as they work towards a fix.

Thank you for your patience during the resolution of this issue!
Oct 2, 11:26 AKDT

Oct 4, 2026

PROD Monthly OS Patching for Banner, Degree Works, UAOnline, and related systems
Completed - The scheduled maintenance has been completed.
Oct 4, 03:00 AKDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 3, 21:00 AKDT
Scheduled - PROD environment Banner and related hosted systems will have current operating systems patches applied. This includes outages for the following services.

Banner Database
Banner Admin
UAOnline
Banner 9 Self Service
All Degree Works instances
Banner Job Submission
Automic Application Manager
Banner Workflow
Banner Communication Management
Jasper Reports
Banner Access Manager
Maps server
Sep 24, 13:48 AKDT

Oct 3, 2026

Oct 2, 2026

Oct 1, 2026

No incidents reported.

Sep 30, 2026

No incidents reported.

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