Investigating - UAA is currently experiencing network timeout issues. UA staff are working with ACS to resolve the issue. For more information, please visit https://status.uaa.alaska.edu/.
Oct 30, 11:14 AKDT

About This Site

Welcome to OIT's home for real-time information and updates on our services. Here you'll find live and eventually historical data on system performance and metrics. If there are any service interruptions, a note will be posted here. (Note, historical information is accurate back to 12/16/17)

Accounts & Accesses ? Operational
UA Blackboard Learn Operational
90 days ago
99.69 % uptime
Today
UA Blackboard Learn Web Application Operational
90 days ago
99.69 % uptime
Today
UA Blackboard Learn SIS Integration ? Operational
Banner Operational
90 days ago
99.37 % uptime
Today
Banner Admin Modules ? Operational
90 days ago
100.0 % uptime
Today
UAOnline Operational
Banner 9 Operational
90 days ago
98.75 % uptime
Today
UA Google Apps Operational
Google Apps Single Sign On ? Operational
Google Apps Gmail Operational
Google Apps Calendar Operational
Google Apps Drive Operational
Google Apps Docs Operational
Google Apps Sheets Operational
Google Apps Slides Operational
Google Apps Sites Operational
Google Apps Groups Operational
Google Apps Hangouts Operational
Google Apps Classroom Operational
Google Apps Talk Operational
Google Apps Voice Operational
Alaska.edu website Operational
Alaska.edu Edit Server ? Operational
Alaska.edu Frontends ? Operational
UAF.edu website Operational
UAF.edu Edit Server Operational
UAF.edu Frontends ? Operational
Software Licensing Operational
keys.alaska.edu ? Operational
Matlab Network License ? Operational
ERDAS Licensing Operational
SPSS Licensing Operational
ArcGIS Licensing Operational
Zoom Operational
Zoom Phone Operational
Zoom Meetings Operational
Zoom Chat Operational
Zoom Meeting Telephony Services Operational
Zoom Web Portal Operational
Zoom Cloud Recording Operational
Zoom Zoom Video Webinars Operational
Zoom Dashboard & Reporting Operational
Zoom Download Center Operational
Zoom REST API Operational
UA Network Connectivity Operational
90 days ago
99.99 % uptime
Today
UAF Local Connectivity ? Operational
90 days ago
100.0 % uptime
Today
UA WAN Connectivity ? Operational
90 days ago
99.98 % uptime
Today
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.
UA Learn Activity ?
Fetching
UA Learn Active Users ?
Fetching
Past Incidents
Oct 31, 2020

No incidents reported today.

Oct 30, 2020
Resolved - The Banner 9 issue has been resolved. Thank you for your patience!
Oct 30, 09:23 AKDT
Investigating - We are currently investigating issues preventing users from accessing Banner 9.
Oct 30, 09:04 AKDT
Oct 29, 2020
Completed - The scheduled maintenance has been completed.
Oct 29, 18:00 AKDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 28, 04:00 AKDT
Scheduled - Application of the following upgrades to BANQ (LRGP) :
- Accounts Receivable 8.7, 9.3.16.0.4
- Admin Common 9.3.22.0.5
- Application Navigator 3.3.1
- Banner Communication Management 9.7.1
- Banner Event Publisher 9.4
- Banner Extensibility-Page Builder 9.7, 9.7.0.1
- Banner General 8.12.2, 9.3.18.0.4
- Database 9x Upgrade 9.21
- Employee Self-Service 9.12
- Ethos API DB Upgrade 9.21
- Faculty Self-Service 9.12
- Finance 9.3.17.0.1
- Finance Self-Service 9.4
- General Events Management 9.8
- General Self-Service 9.6
- HR & Payroll 8.18.1, 8.18.1.1, 9.3.16.0.1
- Integration API 9.21
- Student 8.20, 8.20.0.1, 8.20.1, 8.20.1.1, 9.3.20.0.2
- Student API 9.21
- Student Registration SS 9.18
- Student Self-Service 8.7.2.9, 9.13
Oct 23, 11:26 AKDT
Oct 28, 2020
Completed - The scheduled maintenance has been completed.
Oct 28, 20:15 AKDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 28, 20:00 AKDT
Scheduled - UA Online servers will have a brief service outage on each of the 3 hosts that run this service to facilitate a configuration change for a service another service on the same host. This configuration change will point the QMenu LRGP instance to the new RPTQ database instance to facilitate testing of the new database with QMenu. The expected service outage on anyone node is expected to be 5 minutes or less.
Oct 28, 16:44 AKDT
Oct 27, 2020
Completed - The scheduled maintenance has been completed.
Oct 27, 18:00 AKDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 26, 00:01 AKDT
Scheduled - The pre-production QA Banner database, BANQ, will be refreshed from the latest backup of the production Banner database, BANP. This provides a BANQ database closely resembling BANP upon which users can test Banner upgrades and modifications.
Oct 23, 11:27 AKDT
Postmortem - Read details
Oct 28, 10:38 AKDT
Resolved - The NetApps/Blackboard incident has been resolved.
Oct 27, 12:01 AKDT
Update - We are continuing to work on a fix for this issue.
Oct 27, 10:34 AKDT
Update - Blackboard access has been restored. We are still working on implementing a fix to restore access to NetApps and related services.
Oct 27, 10:34 AKDT
Update - The NetApps issue causing the Blackboard outage is also affecting access to shared drives on the uastora server. We are still working on implementing a fix.
Oct 27, 08:56 AKDT
Identified - The Blackboard outage cause has been identified and and a fix is being implemented.
Oct 27, 08:13 AKDT
Investigating - Users navigating to the UA Blackboard page (classes.alaska.edu) are receiving an HTTP Status 508 error. We are currently investigating the cause of this issue.
Oct 27, 05:00 AKDT
Oct 26, 2020
Resolved - The outage from Friday has been resolved, and Banner remains up and operational.
Oct 26, 15:09 AKDT
Monitoring - Banner 9 is now up and operational, but we'll be monitoring its stability. If you continue to see slowness or issues logging in, restart your browser and try again. If unsuccessful, please contact the OIT Service Desk for troubleshooting.
Oct 23, 09:53 AKDT
Investigating - We are currently investigating reports of Banner 9 slowness and inaccessibility. Thank you for your patience as we look into this.
Oct 23, 09:04 AKDT
Oct 25, 2020
Completed - The scheduled maintenance has been completed.
Oct 25, 14:00 AKDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 24, 04:00 AKDT
Scheduled - Application of the following upgrades to BANP (PROD) :
- Accounts Receivable 9.3.15.0.2
- Finance 8.13.0.2, 9.3.16.0.4
- Financial Aid 8.38.1, 8.38.1.1, 8.38.1.2, 9.3.21.0.1, 8.39, 8.39, 9.3.22.0.5
- General 8.12.1, 9.3.17.1.1
- HR & Payroll 8.17, 8.18, 8.18.0.1, 9.3.14.0.2, 9.3.15.0.4
- Position Control 8.17, 8.18, 9.3.13.0.2
- Student 8.19.2, 8.19.3, 9.3.19.0.4
- Admin Common 9.3.21.0.5
- Web General 8.8.0.1
- Web Tailor 8.9.1.2
- Database 9x Upgrade 9.20
- General Self-Service 9.5
- Employee Self-Service 8.17, 8.18, 9.11
- Faculty Self-Service 9.11
- Finance Self-Service 9.3
- Financial Aid SS 8.38.1
- Student Self-Service 9.12
- Student Registration SS 9.15.0.3, 9.16.0.2, 9.17
- Communication Management 9.7
- Ethos API DB Upgrade 9.20, 9.20.0.1
- Integration API 9.20, 9.20.0.1
- Student API 9.20
- Mass Data Update Utility 8.2.0.4
Oct 23, 11:28 AKDT
Oct 24, 2020
Oct 23, 2020
Resolved - The outage impacting UAOnline, Banner, & ELMO has been resolved. A postmortem will be posted here.
Oct 23, 14:36 AKDT
Update - We are continuing to monitor for any further issues.
Oct 21, 08:37 AKDT
Monitoring - A fix has been made and we are currently monitoring the systems.
Oct 20, 13:43 AKDT
Investigating - We are currently investigating reports of outages with UAOnline, Banner, and ELMO. Thank you for your patience as we look into this.
Oct 20, 11:50 AKDT
Completed - The scheduled maintenance has been completed.
Oct 23, 12:57 AKDT
In progress - people.alaska.edu is temporarily unavailable as technicians are working to improve the service and mitigate some risks that have been identified as negatively impacting authentication services in Fairbanks. In the mean time users can use https://directory.uaa.alaska.edu for directory information searches across the campuses.
Oct 20, 16:46 AKDT
Scheduled - people.alaska.edu is temporarily unavailable as technicians are working to improve the service and mitigate some risks that have been identified as negatively impacting authentication services in Fairbanks. In the mean time users can use https://directory.uaa.alaska.edu for directory information searches across the campuses.
Oct 20, 16:45 AKDT
Oct 22, 2020

No incidents reported.

Oct 21, 2020
Oct 20, 2020
Postmortem - Read details
Oct 20, 13:34 AKDT
Resolved - The specific issues was verified shortly after this incident entered the monitoring state.
Oct 20, 13:32 AKDT
Monitoring - We've implemented a fix to address the login errors and the only non-operational service is the public employee directory, people.alaska.edu. We'll continue monitoring it throughout the night, and more information will be published here once that service is restored.
Oct 19, 19:01 AKDT
Update - We are still investigating reports of errors with multiple critical UA services. Thank you for waiting as we continue fixing this issue.
Oct 19, 18:20 AKDT
Investigating - We are currently investigating reports of login issues with critical UA services. Thank you for your patience as we look into this.
Oct 19, 17:09 AKDT
Oct 19, 2020
Postmortem - Read details
Oct 20, 14:26 AKDT
Resolved - The login errors with UA services have been resolved, and all systems are up and operational. Thank you for your patience, and please reach out to the OIT Service Desk if you continue to experience any problems.
Oct 19, 15:22 AKDT
Update - We are continuing to restore UA services. UAOnline is now available.
Oct 19, 14:21 AKDT
Identified - We are currently working to fix the login issues with UA services.
Oct 19, 13:50 AKDT
Investigating - We are currently investigating reports of login errors with multiple critical UA services. Thank you for your patience as we look into this.
Oct 19, 13:15 AKDT
Oct 18, 2020

No incidents reported.

Oct 17, 2020

No incidents reported.