Alaska Communications Emergency Network Maintenance Notification - WO-02982
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 28, 2025 - 00:00 AKDT
Scheduled - One service interruption of approximately 30-45 minutes is anticipated during the maintenance window.
This maintenance has been deemed essential and cannot be rescheduled.

Alaska Communications will be performing emergency network maintenance to upgrade multiple devices out of CWC. This maintenance is required due to memory issues with the current software load.
Apr 28, 2025 00:00-02:00 AKDT

About This Site

Welcome to OIT's home for real-time information and updates on our services. Here you'll find live and eventually historical data on system performance and metrics. If there are any service interruptions, a note will be posted here. (Note, historical information is accurate back to 12/16/17)

Uptime over the past 90 days. View historical uptime.
Accounts & Accesses ? Operational
DUO Operational
90 days ago
99.95 % uptime
Today
Duo Core Authentication Service Operational
90 days ago
99.93 % uptime
Today
Duo Admin Panel Operational
90 days ago
99.92 % uptime
Today
Duo Push Delivery Operational
90 days ago
100.0 % uptime
Today
Duo Phone Call Delivery Operational
90 days ago
99.94 % uptime
Today
Duo SMS Message Delivery Operational
90 days ago
99.94 % uptime
Today
UA Blackboard Learn Operational
90 days ago
99.99 % uptime
Today
UA Blackboard Learn Web Application Operational
90 days ago
99.99 % uptime
Today
UA Blackboard Learn SIS Integration ? Operational
Banner Operational
90 days ago
100.0 % uptime
Today
Banner Admin Modules ? Operational
90 days ago
100.0 % uptime
Today
UAOnline Operational
Banner 9 Operational
90 days ago
100.0 % uptime
Today
Banner Cloud Operational
Banner App Nav Operational
Banner 8 Self Service (UAOnline) Operational
Banner Admin (Banner 9) Operational
Employee Self Service Operational
Faculty Self Service Operational
Finance Self Service Operational
General Events Management Self Service Operational
General Self Service Operational
Student Registration Self Service Operational
Student Self Service Operational
Banner Workflow Operational
Automic Operational
Banner Event Publisher Operational
EIS Operational
Evisions MAPS Operational
Jasper Reports Operational
SSB 8 Operational
Degree Works Operational
Degree Works (UAA) Operational
Degree Works Composer (UAA) Operational
Degree Works Controller (UAA) Operational
Degree Works DWTE (UAA) Operational
Degree Works Responsive Dashboard (UAA) Operational
Degree Works Scribe (UAA) Operational
Degree Works Transit (UAA) Operational
Degree Works (UAF) Operational
Degree Works Composer (UAF) Operational
Degree Works Controller (UAF) Operational
Degree Works DWTE (UAF) Operational
Degree Works Responsive Dashboard (UAF) Operational
Degree Works Scribe (UAF) Operational
Degree Works Transit (UAF) Operational
Degree Works (UAS) Operational
Degree Works Composer (UAS) Operational
Degree Works Controller (UAS) Operational
Degree Works DWTE (UAS) Operational
Degree Works Responsive Dashboard (UAS) Operational
Degree Works Scribe (UAS) Operational
Degree Works Transit (UAS) Operational
UA Google Apps Operational
Google Apps Single Sign On ? Operational
Google Apps Gmail Operational
Google Apps Calendar Operational
Google Apps Google Drive Operational
Google Apps Docs Operational
Google Apps Sheets Operational
Google Apps Slides Operational
Google Apps Sites Operational
Google Apps Groups Operational
Google Apps Hangouts Operational
Google Apps Classroom Operational
Google Apps Talk Operational
Google Apps Voice Operational
Alaska.edu website Operational
Alaska.edu Edit Server ? Operational
Alaska.edu Frontends ? Operational
UAF.edu website Operational
UAF.edu Edit Server Operational
UAF.edu Frontends ? Operational
Software Licensing Operational
keys.alaska.edu ? Operational
Matlab Network License ? Operational
ERDAS Licensing Operational
SPSS Licensing Operational
ArcGIS Licensing Operational
Zoom Operational
Zoom Phone Operational
Zoom Meetings Operational
Zoom Chat Operational
Zoom Meeting Telephony Services Operational
Zoom Web Portal Operational
Zoom Cloud Recording Operational
Zoom Zoom Video Webinars Operational
Zoom Dashboard & Reporting Operational
Zoom Download Center Operational
Zoom REST API Operational
UA Network Connectivity Under Maintenance
90 days ago
99.99 % uptime
Today
UAF Campus Connectivity ? Under Maintenance
90 days ago
99.98 % uptime
Today
Statewide Network Connectivity ? Under Maintenance
90 days ago
100.0 % uptime
Today
UAF/SW VPN ? Under Maintenance
90 days ago
100.0 % uptime
Today
UAF Wireless ? Under Maintenance
90 days ago
100.0 % uptime
Today
UAF/SW File Servers ? Operational
90 days ago
100.0 % uptime
Today
ELMO.alaska.edu - Easy Login Maintenance Option for UAF/SW ? Operational
90 days ago
99.92 % uptime
Today
VDI - Virtual Desktop Infrastructure ? Operational
90 days ago
100.0 % uptime
Today
Other IT Services ? Operational
UAF Canvas ? Operational
90 days ago
100.0 % uptime
Today
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.

No incidents or maintenance related to this downtime.

Scheduled Maintenance

Zoom Scheduler Feature Release May 11, 2025 06:00-07:00 AKDT

The Zoom Scheduler feature set will be enabled for UA Zoom users.

Zoom Scheduler works the same as Calendly, and other appointment booking services. This feature is already included in our contract, and so will not incur any additional cost, and could save departments money, who are currently paying for a 3rd-party solution.

Zoom Scheduler is straight-forward to setup and use, and allows for multiple appointment types, and for team scheduling.

We will be working on a notification going out to all newsletters that includes a link to Zoom's Getting Started with Scheduler info page.

Feature set would be enabled on the Sunday, following Spring Semester grade close: May 11th
Posted on Apr 16, 2025 - 14:20 AKDT

Butrovich Data Center FAST May 18, 2025 04:00-18:00 AKDT

The Facility Annual Systems Testing (FAST) is annual maintenance activities for the Butrovich Data Center (BDC).
Posted on Apr 09, 2025 - 11:59 AKDT
System Metrics Month Week Day
UA Learn Activity ?
Fetching
UA Learn Active Users ?
Fetching
Apr 28, 2025

Unresolved incident: Alaska Communications Emergency Network Maintenance Notification - WO-02982.

Apr 27, 2025
PROD Q2 Quarterly Oracle PSU Patching for Banner, Degree Works, UAOnline, and related systems
Completed - The scheduled maintenance has been completed.
Apr 27, 04:00 AKDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 26, 22:00 AKDT
Scheduled - PROD environment Banner and related hosted systems will have current operating systems patches applied. This includes outages for the following services.
-Banner Database
-Banner Admin
-UAOnline
-Banner 9 Self Service
-All Degree Works instances
-Banner Job Submission
-Automic Application Manager
-Banner Workflow
-Banner Communication Management
-Jasper Reports
-Banner Access Manager
-Maps server
Apr 9, 11:57 AKDT
Apr 26, 2025
Apr 25, 2025
Butrovich Data Center UPS Maintenance
Completed - The scheduled maintenance has been completed.
Apr 25, 13:00 AKDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 25, 09:00 AKDT
Scheduled - This maintenance is not expected to disrupt services.

Scheduled maintenance on uninterruptible power supply (UPS) #2 within Butrovich Data Center (BDC). Gregory King, Field Service Rep, w/ Schneider Electric (SE) will be onsite to execute the maintenance work.
Apr 9, 11:55 AKDT
Apr 24, 2025

No incidents reported.

Apr 23, 2025

No incidents reported.

Apr 22, 2025
ELMO.alaska.edu Service Update
Completed - The scheduled maintenance has been completed.
Apr 22, 07:30 AKDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 22, 06:30 AKDT
Scheduled - During this time ELMO will be updated to include a security option to enable verified push on personal accounts.
Apr 16, 14:25 AKDT
NON PROD Q2 Quarterly Oracle PSU Patching for Banner, Degree Works, UAOnline, and related systems.
Completed - The scheduled maintenance has been completed.
Apr 22, 02:00 AKDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 21, 20:00 AKDT
Scheduled - NON PROD environment Banner and related hosted systems will have current operating systems patches applied. This includes outages for the following services.

Banner Database
Banner Admin
UAOnline
Banner 9 Self Service
All Degree Works instances
Banner Job Submission
Automic Application Manager
Banner Workflow
Banner Communication Management
Jasper Reports
Banner Access Manager
Maps server
Apr 16, 14:22 AKDT
Apr 21, 2025
Pinnacle Databse - Increase FRA
Completed - The scheduled maintenance has been completed.
Apr 21, 08:00 AKDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 21, 04:00 AKDT
Scheduled - Maintenance will be done to increase the Fast Recovery Area for the Pinnacle Database (PINNP). A reboot of the system will be required.
Apr 16, 14:39 AKDT
Apr 20, 2025

No incidents reported.

Apr 19, 2025

No incidents reported.

Apr 18, 2025
Moving Old on-premisis App Manager application to New Database
Completed - The scheduled maintenance has been completed.
Apr 18, 14:00 AKDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 18, 06:00 AKDT
Scheduled - During this time, Appmgr Database will be moved to a new virtual machine instance and database.
Apr 16, 14:28 AKDT
Apr 17, 2025

No incidents reported.

Apr 16, 2025
Zoom Outage
Postmortem - Read details
Apr 17, 07:37 AKDT
Resolved - Zoom has resolved the outage on their end. Please see Zoom's status page for the resolution details. Thank you for your patience during the resolution of this issue.

You can find Zoom's status page notice here: https://status.zoom.us/incidents/pw9r9vnq5rvk
Apr 16, 17:02 AKDT
Update - Zoom reports that all services have been restored, and recommends flushing your DNS cache if issues persist; instructions on doing so are below. If you have any issues following the instructions provided or continue to experience issues with Zoom functionality, please contact your campus's IT helpdesk for further assistance.

For Windows devices: open a command prompt and type "ipconfig /flushdns"
For MacOS devices: open a terminal window and type "sudo dscacheutil -flushcache; sudo killall -HUP mDNSResponder"

Thanks so much for your patience as we reported on this incident! Our next update will be made at 5:00pm AKDT if there are no further updates from Zoom before that time.
Apr 16, 14:30 AKDT
Monitoring - Zoom has indicated that services have been restored. Updates from the vendor directly can be found on their status page.
We will continue monitoring the situation and our next update will be at 1:30PM AKDT. Thank you for your patience during the resolution of this issue!

You can find Zoom's status page notice here: https://status.zoom.us/incidents/pw9r9vnq5rvk
Apr 16, 13:03 AKDT
Identified - Zoom has indicated that they are continuing to investigate the outage. Updates from the vendor directly can be found on their status page. We will continue monitoring the situation and our next update will be at 1:00PM AKDT. Thank you for your patience during the resolution of this issue!

You can find Zoom's status page notice here: https://status.zoom.us/incidents/pw9r9vnq5rvk
Apr 16, 12:32 AKDT
Update - Zoom services are still experiencing a global outage-- the vendor is reporting on the incident on their own status page, but please note that its availability is unstable. We will continue monitoring the situation and our next update will be at 12:30PM AKDT. Thank you for your patience during the resolution of this issue!

You can find Zoom's status page here: https://status.zoom.us/
Apr 16, 12:02 AKDT
Update - The issue with Zoom is a global outage and not related to any UA infrastructure. The NTS Service Desk is monitoring the situation. Thank you for your patience during the resolution of this issue. Please expect an update at 12:00 AKST.
Apr 16, 11:18 AKDT
Investigating - The Zoom service is currently experiencing issues. The NTS Service Desk is currently investigating. Thank you for your patience during the resolution of this issue. Please expect an update at 11:40 AKST.
Apr 16, 11:11 AKDT
Apr 15, 2025
UA Internet Outage
Postmortem - Read details
Apr 23, 10:28 AKDT
Resolved - The UA network has remained fully operational following Monday's ACS outage. We'll continue working with their technicians to find the root cause and improve stability.
Apr 15, 17:00 AKDT
Update - We are awaiting a response from our network provider, and internet connectivity appears to be remaining stable. Thank you for your patience as we determine the cause of this service disruption! To prevent further repeated notifications, we will make our next update once a response has been provided.
Apr 14, 12:37 AKDT
Update - We are awaiting a response from our network provider, and internet connectivity appears to be remaining stable. Thank you for your patience as we determine the cause of this service disruption; further updates will continue to be made at 30-minute intervals.
Apr 14, 11:47 AKDT
Update - We are awaiting a response from our network provider, and internet connectivity appears to be remaining stable. Thank you for your patience as we determine the cause of this service disruption; further updates will continue to be made at 30-minute intervals.
Apr 14, 11:10 AKDT
Monitoring - We have received reports from users that the UA network is returning to full functionality. We are continuing to monitor it for stability until we receive more information from the vendor. Thank you for your patience during the resolution of this issue, you can expect further updates at 30-minute intervals.
Apr 14, 10:36 AKDT
Update - We are continuing to investigate this issue.
Apr 14, 10:19 AKDT
Investigating - We have received reports that the UA network is currently experiencing issues. The OIT Networking team is currently investigating, and we will be making updates at 30-minute intervals.

Thank you for your patience during the resolution of this issue!
Apr 14, 10:18 AKDT
Apr 14, 2025
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