Microsoft 365 License Changes & Issues
Identified - Microsoft is discontinuing the M365 A1 Plus license, and some users are being transitioned from the M365 A1 "Plus" license to the M365 A1 license. This results in a loss of access to the desktop version of Office 365 applications, but all users should still be able to use the web-based apps at https://m365.cloud.microsoft/apps/ (requires UA login).

This change affects Crafts & Trades staff, Adjunct/Temporary Faculty, and Emeritus Faculty members. If you're not a member of these groups and are experiencing issues with the Microsoft Office suite, please reach out to your campus's IT helpdesk!

You can find more information about the license change here: https://www.uaf.edu/nooktech/news/microsoft-365-a1-license-changes.php
As well as status reports by the license holder, UAA, here: https://status.uaa.alaska.edu/

Due to the longstanding nature of this change and resulting disruption, we will be updating this status only as new information becomes available. We are actively communicating with UAA about the situation, and appreciate your time and understanding as we navigate this unexpected transition. Thank you!
Oct 10, 2025 - 12:16 AKDT

About This Site

Welcome to NTA & OIT's home for real-time information and updates on our services. Here you'll find live and eventually historical data on system performance and metrics. If there are any service interruptions, a note will be posted here. (Note, historical information is accurate back to 12/16/17)

Uptime over the past 90 days. View historical uptime.
Accounts & Accesses Operational
DUO Operational
90 days ago
100.0 % uptime
Today
Duo Core Authentication Service Operational
90 days ago
100.0 % uptime
Today
Duo Admin Panel Operational
90 days ago
100.0 % uptime
Today
Duo Push Delivery Operational
90 days ago
100.0 % uptime
Today
Duo Phone Call Delivery Operational
90 days ago
100.0 % uptime
Today
UA Blackboard Learn Operational
90 days ago
100.0 % uptime
Today
UA Blackboard Learn Web Application Operational
90 days ago
100.0 % uptime
Today
UA Blackboard Learn SIS Integration Operational
Banner Operational
90 days ago
99.98 % uptime
Today
Banner Admin Modules Operational
90 days ago
99.98 % uptime
Today
UAOnline Operational
Banner 9 Operational
90 days ago
99.98 % uptime
Today
Banner Cloud Operational
Banner App Nav Operational
Banner 8 Self Service (UAOnline) Operational
Banner Admin (Banner 9) Operational
Employee Self Service Operational
Faculty Self Service Operational
Finance Self Service Operational
General Events Management Self Service Operational
General Self Service Operational
Student Registration Self Service Operational
Student Self Service Operational
Banner Workflow Operational
Automic Operational
Banner Event Publisher Operational
EIS Operational
Evisions MAPS Operational
Jasper Reports Operational
SSB 8 Operational
Degree Works Operational
Degree Works (UAA) Operational
Degree Works Composer (UAA) Operational
Degree Works Controller (UAA) Operational
Degree Works DWTE (UAA) Operational
Degree Works Responsive Dashboard (UAA) Operational
Degree Works Scribe (UAA) Operational
Degree Works Transit (UAA) Operational
Degree Works (UAF) Operational
Degree Works Composer (UAF) Operational
Degree Works Controller (UAF) Operational
Degree Works DWTE (UAF) Operational
Degree Works Responsive Dashboard (UAF) Operational
Degree Works Scribe (UAF) Operational
Degree Works Transit (UAF) Operational
Degree Works (UAS) Operational
Degree Works Composer (UAS) Operational
Degree Works Controller (UAS) Operational
Degree Works DWTE (UAS) Operational
Degree Works Responsive Dashboard (UAS) Operational
Degree Works Scribe (UAS) Operational
Degree Works Transit (UAS) Operational
UA Google Apps Operational
Google Workspace Operational
Google Apps Single Sign On Operational
Alaska.edu website Operational
Alaska.edu Edit Server Operational
Alaska.edu Frontends Operational
UAF.edu website Operational
UAF.edu Edit Server Operational
UAF.edu Frontends Operational
Software Licensing Degraded Performance
90 days ago
100.0 % uptime
Today
keys.alaska.edu Operational
Matlab Network License Operational
ERDAS Licensing Operational
SPSS Licensing Operational
ArcGIS Licensing Operational
Microsoft Office 365 License Degraded Performance
90 days ago
100.0 % uptime
Today
Foxit License Operational
90 days ago
100.0 % uptime
Today
Zoom Operational
Zoom Phone Operational
Zoom Meetings Operational
Zoom Chat Operational
Zoom Meeting Telephony Services Operational
Zoom Web Portal Operational
Zoom Cloud Recording Operational
Zoom Zoom Video Webinars Operational
Zoom Dashboard & Reporting Operational
Zoom Download Center Operational
Zoom REST API Operational
UA Network Connectivity Operational
90 days ago
100.0 % uptime
Today
UAF Campus Connectivity Operational
90 days ago
100.0 % uptime
Today
Statewide Network Connectivity Operational
90 days ago
100.0 % uptime
Today
UAF/SW VPN Operational
90 days ago
100.0 % uptime
Today
UAF Wireless Operational
90 days ago
100.0 % uptime
Today
UAF/SW File Servers Operational
90 days ago
100.0 % uptime
Today
ELMO.alaska.edu - Easy Login Maintenance Option for UAF/SW Operational
90 days ago
100.0 % uptime
Today
VDI - Virtual Desktop Infrastructure Operational
90 days ago
99.7 % uptime
Today
Other IT Services Operational
UAF Canvas Operational
90 days ago
100.0 % uptime
Today
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.

No incidents or maintenance related to this downtime.

Scheduled Maintenance

Enabling Windows Hello Biometric Login for Statewide Office's Workstations Sep 8, 2026 17:00-18:00 AKDT

To improve workstation security and convenience, we are enabling Windows Hello for active devices in the Statewide Office (SO). This change allows affected users to log in to their Windows workstations using biometric authentication, such as facial recognition or a fingerprint scanner.

User Impact: For most users, no immediate action is required. However, the small number of users who previously set up Windows Hello independently may experience a brief service interruption. These users will not lose access to Windows Hello permanently, but they will need to remove their existing PIN and recreate it to align with the new domain policy.
Posted on Sep 04, 2026 - 12:27 AKDT

PROD Banner Upgrades Sep 12, 2026 20:00 - Sep 13, 2026 00:00 AKDT

PROD Banner systems will be upgraded with the updates listed below. The following banner components will be unavailable during this upgrade window.

Banner Database
Banner Admin
UAOnline
Banner 9 Self Service
Banner Job Submission
Automic Application Manager
Banner Workflow
Banner Communication Management
Jasper Reports
Banner Access Manager
Maps server

PROD Banner upgrades to be applied:

Banner Accounts Receivable 8.21
Banner Accounts Receivable 9.3.33.2
Banner Accounts Receivable 9.3.34
Banner Advancement Self-Service 9.13
BA WWW-EMP 9.34.2
BA WWW-EMP 9.35
Banner Faculty and Advisor Self-Service 9.33
BA FINANCE 8.28
BA FINANCE 9.3.40
BA WWW-FIN 9.17
BA GEN ADMIN COMMON 9.3.42.2
BA GEN ADMIN COMMON 9.3.43
BA GEN AppNav 3.23
BA GEN BUS PROC API 9.3.42.2
BA GEN BUS PROC API 9.3.43
BA GENERAL 8.28
BA GENERAL 9.3.39
BA GENERAL ACCESS MGMT 9.3.34.2
BA GENERAL ACCESS MGMT 9.3.35
BA GENERAL CMN DB 9.42.2
BA GENERAL CMN DB 9.43
BA GENERAL SELF-SERVICE 9.25.2
BA GENERAL SELF-SERVICE 9.26
Banner Extensibility-Page Builder 9.25
Banner General Events Management 9.27
Banner Integration API 9.41.2
Banner Integration API 9.42
BA HR 8.35
BA HR 9.3.39
BA POS CONT 8.33.2
BA POS CONT 8.34
BA POS CONT 9.3.30.1
BA POS CONT 9.3.31
Banner Student 8.39
Banner Student 9.3.41.2
Banner Student 9.3.42
Banner Student API 9.41.2
Banner Student API 9.42
Banner Student eTranscripts API 9.15
Banner Student Registration Self-Service 9.40
Banner Student Self-Service 9.34.1.1
Banner Student Self-Service 9.34.2
Banner Student Self-Service 9.35
Posted on Sep 04, 2026 - 12:06 AKDT

Upgrade RPTP On-Prem to 19.32 Sep 13, 2026 08:00-16:00 AKDT

We are going to implement the latest available Oracle CPU patches for the RPTP database. These patches were released in July of 2026. We have successfully tested this upgrade against the SB and RPTPTEST databases.
Posted on Sep 04, 2026 - 12:08 AKDT

NON PROD Banner Data Refresh|Clone From PROD to TEST Sep 16, 2026 05:00-11:00 AKDT

TEST Banner environment will be refreshed or cloned from data in the production Banner environment to facilitate UA business processes to use this instance for testing and validation of processes. During this event the environment will be unavailable during the duration of the event.
Posted on Sep 04, 2026 - 12:10 AKDT

TEST Banner Upgrades Sep 17, 2026 10:00-12:00 AKDT

TEST Banner systems will be upgraded with the updates listed below. The following banner components will be unavailable during this upgrade window.

Banner Database
Banner Admin
UAOnline
Banner 9 Self Service
Banner Job Submission
Automic Application Manager
Banner Workflow
Banner Communication Management
Jasper Reports
Banner Access Manager
Maps server

TEST Banner upgrades to be applied:

Financial Aid & Upgrades (Sept Releases) Set 1-202616:

BA FIN AID 9.3.59
BA FIN AID 8.58
Posted on Sep 04, 2026 - 12:12 AKDT

NON PROD Monthly OS Patching for Banner, Degree Works, UAOnline, and related systems Sep 19, 2026 21:00 - Sep 20, 2026 03:00 AKDT

NON PROD environment Banner and related hosted systems will have current operating systems patches applied. This includes outages for the following services.

Banner Database
Banner Admin
UAOnline
Banner 9 Self Service
All Degree Works instances
Banner Job Submission
Automic Application Manager
Banner Workflow
Banner Communication Management
Jasper Reports
Banner Access Manager
Maps server
Posted on Sep 04, 2026 - 12:18 AKDT
System Metrics Month Week Day
UA Learn Activity ?
Fetching
UA Learn Active Users ?
Fetching

Sep 4, 2026

No incidents reported today.

Sep 3, 2026

No incidents reported.

Sep 2, 2026

No incidents reported.

Sep 1, 2026

Pharos Print Scout deployment to all NTS-managed computers
Completed - The scheduled maintenance has been completed.
Sep 1, 18:00 AKDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 1, 17:00 AKDT
Scheduled - Installing the application "Pharos Print Scout" to all NTS managed workstations in effort of gaining anonymized printing metrics.
Aug 19, 13:39 AKDT

Aug 31, 2026

No incidents reported.

Aug 30, 2026

No incidents reported.

Aug 29, 2026

No incidents reported.

Aug 28, 2026

Google Chat Degraded Performance
Resolved - Google reports this issue has been resolved. Per their status dashboard:

"The issue with Google Chat has been resolved for all affected users as of Friday, 2026-08-28 13:45 PDT.

From preliminary analysis the issue was triggered due to a recent change which was rolled back to mitigate the impact.

We thank you for your patience while we worked on resolving the issue."

Thank you for your time as we followed this resolution!
Aug 28, 13:27 AKDT
Investigating - We have received reports that Google Chat is currently experiencing issues. This is a vendor-side issue, and Google has indicated that their technicians are currently investigating. Live updates can be viewed on their Status Dashboard: https://www.google.com/appsstatus/dashboard/incidents/y2ufhCB886p7rveYNnko'

Google Chat users are experiencing an issue where they receive notifications for new messages, but the actual messages fail to appear in their chat application unless the user refreshes their view.
Users can refresh to see new messages.

We will be making updates as new information becomes available and at 3-hour intervals.

Thank you for your patience during the resolution of this issue!
Aug 28, 12:22 AKDT
Canvas Service Degradation
Resolved - Canvas courses remain able to be cross-listed by Canvas admins and instructors without issue, and we are considering this incident resolved at this time. If you are still experiencing problems or require your course content to be recovered and have not already submitted a help ticket, please do so by emailing helpdesk@alaska.edu with a description of your issue/request and include the CRNs for the affected sections.

Thank you so much for your patience as this issue was resolved!
Aug 28, 09:44 AKDT
Update - We have identified the configuration issue that caused manually cross‑listed classes in Canvas to disconnect. NTS SE, OIT EAS, and UAF Registrar implemented a fix to allow manual cross-listing in Canvas. We are monitoring the situation. If you are still experiencing problems and have not already submitted a help ticket, please submit a ticket to helpdesk@alaska.edu and include the CRNs for the affected sections.
Aug 26, 11:10 AKDT
Update - Thank you for your patience as we work through the recent software issue that caused manually cross‑listed classes in Canvas to disconnect. NTS SE, OIT EAS, and UAF Registrar identified a work-around to allow manual cross-listing in Canvas. This revises previous guidance for instructors on how to proceed. Instructors can now opt to have their Canvas courses match their pre-incident configuration. Instructors are also able to do this reconfiguration themselves using the cross-listing tools in Canvas. If you are still experiencing problems, please submit a ticket to helpdesk@alaska.edu and include the CRNs for the affected sections.
Aug 26, 08:59 AKDT
Update - The NTS Systems Engineering team is continuing to restore course content and remedy one-off issues. The two options available to instructors with affected Canvas classes are:

1. Work with the system generated Canvas courses - These course shells can be populated with the content from the course from before the August 24th provisioning. Instructors can then publish and continue their courses.

2. Update the crosslist for your course in Banner - Delay your course and work with your department course scheduler to submit a proposal to change the crosslist structure in Banner to match what you want in Canvas. Once the change is complete and the new system generated Canvas course is available, it can be populated with the content from the course from before the August 24th provisioning.

If this is affecting your course(s), please email helpdesk@alaska.edu with the CRNs of the courses and which option you would like to proceed with. NTS will only be able to help with restoring content, and can no longer manually cross-list or de-cross-list courses.

For instructors choosing option 2, you will need to contact your course scheduler. The Registrar is aware of this incident and is available to help schedulers submit the needed proposals.

Thank you again for your time as we work towards a full resolution! This is our final update for the business day, and reporting will begin again at the beginning of the day (8:00am AKDT).
Aug 25, 17:46 AKDT
Monitoring - NTS System Engineering identified 378 potentially affected courses. All course materials are recoverable and instructors have a few options moving forward. NTS will work to recover any student submissions that came in before the provisioning. Instructors have 2 options:

1. Work with the system generated Canvas courses - These course shells can be populated with the content from the course from before the August 24th provisioning. Instructors can then publish and continue their courses.

2. Update the crosslist for your course in Banner - Delay your course and work with your department course scheduler to submit a proposal to change the crosslist structure in Banner to match what you want in Canvas. Once the change is complete and the new system generated Canvas course is available, it can be populated with the content from the course from before the August 24th provisioning.

IF this is affecting your courses please email helpdesk@alaska.edu with the CRNs of the courses and which option you are taking. NTS will only be able to help with restoring content. For instructors choosing option 2, you will need to contact your course scheduler. The Registrar is aware of this incident and is available to help schedulers submit the needed proposals.
Aug 25, 15:42 AKDT
Identified - NTS Systems Engineering has provided a description of the issues currently recognized:

"Some stacked Canvas courses are experiencing an issue. These courses were system generated as individuals or stacks based on the course information in Banner. The course shells in Canvas were then stacked or unstacked by an instructor or admin. The provisioning system that connects Banner data to Canvas ran a full re-provision August 24th to fix a number of enrollment discrepancies across Canvas. This fixed the enrollment issues, however it also undid any manual stack/unstack actions that had happened. For affected courses, instructors will see their courses unpublished, empty, and back to their original configuration. For students it will look like their course disappeared."

Thank you again for your patience as we work towards a full resolution of the issues; we will continue to make updates as new information becomes available and at 2-hour intervals.
Aug 25, 11:58 AKDT
Investigating - We have received reports that Canvas is currently experiencing issues. The NTS Systems Engineering team is currently investigating, and we will be making updates at 2-hour intervals.

Thank you for your patience during the resolution of this issue!
Aug 25, 11:13 AKDT

Aug 27, 2026

TEST Banner Upgrades
Completed - The scheduled maintenance has been completed.
Aug 27, 14:00 AKDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 27, 12:00 AKDT
Scheduled - TEST Banner systems will be upgraded with the updates listed below. The following banner components will be unavailable during this upgrade window.

Banner Database
Banner Admin
UAOnline
Banner 9 Self Service
Banner Job Submission
Automic Application Manager
Banner Workflow
Banner Communication Management
Jasper Reports
Banner Access Manager
Maps server

TEST Banner upgrades to be applied:

TEST - Financial Aid Regulatory Upgrades (July Releases) Set 1-202613 & Financial Aid Regulatory Upgrades (August Releases) Set 1-202614:

Target release date: 7/16/2026
BA FIN AID 8.57.1
* Target release date: 8/20/2026 *
BA FIN AID 9.3.58.1
BA FIN AID 8.57.2
Jul 15, 14:12 AKDT

Aug 26, 2026

Iru Web Login Outage
Postmortem - Read details
Aug 26, 12:11 AKDT
Resolved - This incident has been resolved.
Aug 26, 12:10 AKDT
Monitoring - We have resolved a recent issue caused by an unexpected change with Duo authentication that impacted managed macOS computer logins across campus.

If you use a university-managed Mac, your login experience is now restored to normal operations. However, the first time you log back into your computer following this fix, you may see one or two additional Duo authentication prompts.

When signing into your managed Mac for the first time today:
1. Enter your usual account credentials at the primary macOS login screen.
2. Complete the Duo prompt(s): You may be prompted to authenticate through Duo an extra time as system permissions refresh and re-sync with your account.
3. Approve the request on your Duo mobile app, hardware token, or via your preferred MFA method as normal.
4. Select Next at the Let’s keep your account secure prompt.
5. Select Next at the Set up a sign-in method prompt.

If you continue to encounter login errors, repeated prompts to sync passwords on login, or any other issues logging into your Mac, please reach out to your campus IT Helpdesk.
Aug 3, 14:35 AKDT
Update - NTS TSS team is continuing to investigate the cause of this issues. There are no further updates at this time.

The Iru prompt to sync your passwords is safe to ignore as best that you are able while we investigate why it is being prompted.

If unable to log into your UA Mac, they try switching to Local login. To switch to local login:

1. Click the profile icon (the person inside a circle) in the upper-right corner of the screen.
2. Select Switch to Local Login.
3. Enter your University login credentials in the username and password fields that appear near the bottom center of the screen.
4. Click Sign In to log in.
If you are still unable to log in, please contact your local IT Help Desk for further assistance.

Thank you for your continued patience as we work towards a full resolution; we will make further updates at 1 hour intervals and as new information becomes available.
Aug 3, 11:44 AKDT
Update - NTS TSS team is currently investigating the cause of this issues.

The Iru prompt to sync your passwords is safe to ignore as best that you are able while we investigate why it is being prompted.

If unable to log into your UA Mac, they try switching to Local login. To switch to local login:

1. Click the profile icon (the person inside a circle) in the upper-right corner of the screen.
2. Select Switch to Local Login.
3. Enter your University login credentials in the username and password fields that appear near the bottom center of the screen.
4. Click Sign In to log in.
If you are still unable to log in, please contact your local IT Help Desk for further assistance.

Thank you for your continued patience as we work towards a full resolution; we will make further updates at 1 hour intervals and as new information becomes available.
Aug 3, 10:02 AKDT
Update - The NTS Technology Support Services (TSS) team is currently investigating the cause of this issue.

If unable to log into your UA Mac, they try switching to Local login. To switch to local login:

1. Click the profile icon (the person inside a circle) in the upper-right corner of the screen.
2. Select Switch to Local Login.
3. Enter your University login credentials in the username and password fields that appear near the bottom center of the screen.
4. Click Sign In to log in.
If you are still unable to log in, please contact your local IT Help Desk for further assistance.

Thank you for your continued patience as we work towards a full resolution; we will make further updates at 3 hour intervals and as new information becomes available.
Aug 3, 09:25 AKDT
Investigating - We have received reports that the Iru web login option is currently experiencing issues. The NTS Technology Support Services team is currently investigating, and we will be making updates at 3 hour intervals.

Switching to local login should allow you to log into your Mac.

Thank you for your patience during the resolution of this issue!
Aug 3, 08:55 AKDT
Carrier Maintenance - UA Fairbanks-Anchorage WAN Circuit - Alaska Communications Network Maintenance Notification
Completed - The scheduled maintenance has been completed.
Aug 26, 07:00 AKDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 25, 23:00 AKDT
Scheduled - One service interruption of approximately 5-10 minutes is anticipated during the maintenance window.

Location: Anchorage, AK

Circuit IDs impacted for UAA/UAF:

Description of Work: From 11:00 PM AKDT on 8/25/2026 to 7:00 AM AKDT on 8/26/2026, Alaska Communications will be performing network maintenance to return circuits to their normal network path and complete follow-up work to optimize network configuration.

One service interruption of approximately 5-10 minutes is anticipated during the maintenance window.
Aug 19, 13:50 AKDT

Aug 25, 2026

Emergency Carrier Maintenance - UA Internet2 WAN Circuits
Completed - The scheduled maintenance has been completed.
Aug 25, 04:00 AKDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 24, 23:00 AKDT
Scheduled - An Alaska Communications (ACS) third party provider will perform emergency third-party maintenance on Monday, August 24, 2026, 11:00 PM through Tuesday, August 25, 2026, 4:00 AM AKDT to upgrade network equipment supporting our Internet2 circuits. This work is required to increase capacity and improve network reliability and cannot be rescheduled.

A service interruption of up to 20 minutes is expected at some point during this window. During that time, network users at all three MAUs and associated remote campuses/offices will lose connectivity to Internet2 and AWS resources.
Aug 21, 14:38 AKDT
Carrier Maintenance - UA Inter-MAU WAN Circuits - ACS COPPER VALLEY EMERGENCY NETWORK MAINTENANCE
Completed - The scheduled maintenance has been completed.
Aug 25, 03:00 AKDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 25, 00:00 AKDT
Scheduled - One service interruption of up to 2 hours is anticipated during the maintenance window.

From 12:00AM AKST to 3:00AM AKST on Tuesday, August 25, 2026, Copper Valley will be performing Emergency Network Maintenance. This maintenance will include splicing fiber at the Edgerton junction to fix a degrading fiber cable. One service interruption of up to 2 hours is anticipated during the maintenance window.

This maintenance has been deemed essential and cannot be rescheduled.
Aug 19, 13:42 AKDT

Aug 24, 2026

Aug 23, 2026

No incidents reported.

Aug 22, 2026

PROD Banner Upgrades
Completed - The scheduled maintenance has been completed.
Aug 22, 10:00 AKDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 21, 22:00 AKDT
Scheduled - PROD Banner systems will be upgraded with the updates listed below. The following banner components will be unavailable during this upgrade window.

Banner Database
Banner Admin
UAOnline
Banner 9 Self Service
Banner Job Submission
Automic Application Manager
Banner Workflow
Banner Communication Management
Jasper Reports
Banner Access Manager
Maps server

PROD Banner upgrades to be applied:

Financial Aid Regulatory Upgrades (August Releases) Set 1-202614:

BA FIN AID 9.3.58.1
BA FIN AID 8.57.2
Jul 31, 11:09 AKDT
Emergency Carrier Maintenance – WAN Circuits (Seattle/Portland Area)
Completed - The scheduled maintenance has been completed.
Aug 22, 05:00 AKDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 21, 23:00 AKDT
Scheduled - An Alaska Communications (ACS) third party provider will be performing emergency maintenance on WAN circuits affecting UAA and UAF on Friday, August 21, 2026, from 11:00 PM to 5:00 AM AKDT (repairing damaged fiber near Sublimity, OR).

No service interruption is expected. The circuits are protected, and users may at most experience a brief (50ms) protection switch during the window. This maintenance is considered precautionary and could not be rescheduled due to its emergency nature.

If unanticipated disruptions do occur, affected users may experience a temporary loss of connectivity to Internet2 and AWS resources during the maintenance window.

OIT Telecommunications Services personnel will ensure that indicated WAN circuits are functioning after completion of the scheduled carrier maintenance and follow up with the service provider if needed.
Aug 20, 13:40 AKDT

Aug 21, 2026

Calls to Campus Partial Outage
Resolved - We've had no further reports of issues calling the University, and the Fairbanks North Star Borough School District confirmed that their similar issues have been resolved. We are considering this outage resolved at this time; please call your campus IT service desk if you continue to have any issues contacting any UA campus by phone!

Thanks so much for your time.
Aug 21, 16:16 AKDT
Monitoring - Some AT&T mobile customers are currently unable to complete calls to campus phone numbers. This issue has been identified as originating with AT&T's network, not with our phone systems or services.

We are monitoring the situation and will provide an update once calls are confirmed to be working normally again.
Aug 19, 15:57 AKDT
Enable EAM for Microsoft 365 Accounts
Completed - The scheduled maintenance has been completed.
Aug 21, 16:00 AKDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 21, 00:00 AKDT
Scheduled - Enable the Duo External Authentication Method (EAM) for Microsoft 365 accounts by changing the Duo MFA Conditional Access policy from the Duo API method to the Microsoft “Enable multifactor” method.

A recent Microsoft change caused IRU Passport users to experience issues with Microsoft 365 Conditional Access policies. Adding affected users to the Duo External Authentication Method Conditional Access Policy resolved the issue. Enabling EAM for all accounts will provide a consistent authentication experience and help prevent similar application compatibility issues resulting from future Microsoft changes.
Aug 19, 13:47 AKDT
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