OIT Services Status

Banner Timing Out

Update - We are currently getting reports that Banner is not allowing logins. We are looking into it and will report here as we learn more.
Mar 20, 2023 - 09:37 AKDT

Investigating - We are currently tracking an issue with Banner where it keeps timing out. We are currently working with the vendor to resolve the issue. We thank you for you patience at this time.
Mar 14, 2023 - 11:00 AKDT

About This Site

Welcome to OIT's home for real-time information and updates on our services. Here you'll find live and eventually historical data on system performance and metrics. If there are any service interruptions, a note will be posted here. (Note, historical information is accurate back to 12/16/17)

Uptime over the past 90 days. View historical uptime.

Accounts & Accesses Operational

UA Blackboard Learn Operational

90 days ago

99.99 % uptime

Today

UA Blackboard Learn Web Application Operational

90 days ago

99.99 % uptime

Today

UA Blackboard Learn SIS Integration Operational

Banner Partial Outage

90 days ago

99.92 % uptime

Today

Banner Admin Modules Operational

90 days ago

100.0 % uptime

Today

UAOnline Operational

Banner 9 Partial Outage

90 days ago

99.85 % uptime

Today

UA Google Apps Operational

Google Apps Single Sign On Operational

Google Apps Gmail Operational

Google Apps Calendar Operational

Google Apps Drive Operational

Google Apps Docs Operational

Google Apps Sheets Operational

Google Apps Slides Operational

Google Apps Sites Operational

Google Apps Groups Operational

Google Apps Hangouts Operational

Google Apps Classroom Operational

Google Apps Talk Operational

Google Apps Voice Operational

Alaska.edu website Operational

Alaska.edu Edit Server Operational

Alaska.edu Frontends Operational

UAF.edu website Operational

UAF.edu Edit Server Operational

UAF.edu Frontends Operational

Software Licensing Operational

keys.alaska.edu Operational

Matlab Network License Operational

ERDAS Licensing Operational

SPSS Licensing Operational

ArcGIS Licensing Operational

Zoom Operational

Zoom Phone Operational

Zoom Meetings Operational

Zoom Chat Operational

Zoom Meeting Telephony Services Operational

Zoom Web Portal Operational

Zoom Cloud Recording Operational

Zoom Zoom Video Webinars Operational

Zoom Dashboard & Reporting Operational

Zoom Download Center Operational

Zoom REST API Operational

UA Network Connectivity Operational

90 days ago

99.98 % uptime

Today

UAF Campus Connectivity Operational

90 days ago

99.97 % uptime

Today

Statewide Network Connectivity Operational

90 days ago

100.0 % uptime

Today

UAF/SW VPN Operational

90 days ago

100.0 % uptime

Today

UAF Wireless Operational

90 days ago

99.97 % uptime

Today

UAF/SW File Servers Operational

90 days ago

100.0 % uptime

Today

ELMO.alaska.edu - Easy Login Maintenance Option for UAF/SW Operational

90 days ago

100.0 % uptime

Today

VDI - Virtual Desktop Infrastructure Operational

90 days ago

100.0 % uptime

Today

Other IT Services Operational

Banner Cloud Operational

Banner App Nav Operational

Banner 8 Self Service (UAOnline) Operational

Banner Admin (Banner 9) Operational

Employee Self Service Operational

Faculty Self Service Operational

Finance Self Service Operational

General Events Management Self Service Operational

General Self Service Operational

Student Registration Self Service Operational

Student Self Service Operational

Banner Workflow Operational

Automic Operational

Banner Event Publisher Operational

EIS Operational

Evisions MAPS Operational

Jasper Reports Operational

SSB 8 Operational

Degree Works Operational

Degree Works (UAA) Operational

Degree Works Composer (UAA) Operational

Degree Works Controller (UAA) Operational

Degree Works DWTE (UAA) Operational

Degree Works Responsive Dashboard (UAA) Operational

Degree Works Scribe (UAA) Operational

Degree Works Transit (UAA) Operational

Degree Works (UAF) Operational

Degree Works Composer (UAF) Operational

Degree Works Controller (UAF) Operational

Degree Works DWTE (UAF) Operational

Degree Works Responsive Dashboard (UAF) Operational

Degree Works Scribe (UAF) Operational

Degree Works Transit (UAF) Operational

Degree Works (UAS) Operational

Degree Works Composer (UAS) Operational

Degree Works Controller (UAS) Operational

Degree Works DWTE (UAS) Operational

Degree Works Responsive Dashboard (UAS) Operational

Degree Works Scribe (UAS) Operational

Degree Works Transit (UAS) Operational

Operational

Degraded Performance

Partial Outage

Major Outage

Maintenance

System Metrics Month Week Day

UA Learn Activity

Fetching

UA Learn Active Users

Fetching

Past Incidents

Mar 20, 2023

Unresolved incident: Banner Timing Out.

Mar 19, 2023

No incidents reported.

Mar 18, 2023

No incidents reported.

Mar 17, 2023

Butrovich Building Power Outage March 17th

Completed - The scheduled maintenance has been completed.
Mar 17, 17:01 AKDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 17, 07:01 AKDT

Scheduled - The Division of Design and Construction (DD&C) will be executing a power and heat outage for the Butrovich Building “People Spaces” (not including the Butrovich Data Center) for Friday March 17th, 07:00 through 17:00. This is our annual Spring Break holiday so most employees will be off that day.

This will ONLY affect Butrovich Building Level 1, Level 2, and limited spaces on the basement level; includes the air handlers and the heating systems. Emergency Systems will remain in operation.
Feb 23, 10:38 AKST

Mar 16, 2023

Bunnell Building Network Upgrade Phase 1

Completed - The scheduled maintenance has been completed.
Mar 16, 20:02 AKDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 16, 17:00 AKDT

Scheduled - We'll be replacing the current core network switch for the Cisco 9300 platform.
This will require a network outage for the whole building since we'll be replacing the core routing gear for the building network.
Mar 16, 14:45 AKDT

Mar 15, 2023

No incidents reported.

Mar 14, 2023

Mar 13, 2023

Upgrade/Migrate our core Banner System to the Cloud - Banner BANP (PROD) Upgrades

Completed - Functional groups have finished validating and the system is now live in the cloud.

Please clear your cache before accessing the new system to remove any cookies or cache from the old system.

Also, please note that initial queries and page loads are expected to be slow but should improve with time as optimization happens.

Progress:
1. Banner migrating to cloud - COMPLETE
2. IT validating - COMPLETE
3. Functional validating - COMPLETE
4. Banner live in cloud!
Mar 13, 16:34 AKDT

Update - IT has completed initial validation and functional teams are now doing further testing.

Progress:
1. Banner migrating to cloud - COMPLETE
2. IT validating - COMPLETE
3. Functional validating - IN PROGRESS
4. Banner live in cloud
Mar 12, 13:56 AKDT

Verifying - Ellucian has confirmed that the import is complete and the system is ready for validation.

Progress:
1. Banner migrating to cloud - COMPLETE
2. IT validating - IN PROGRESS
3. Functional validating
4. Banner live in cloud
Mar 12, 08:24 AKDT

Update - Ellucian has confirmed that the import is progressing as expected.

Progress:
1. Banner migrating to cloud - IN PROGRESS
2. IT validating
3. Functional validating
4. Banner live in cloud
Mar 10, 10:27 AKST

Update - Progress:
1. Banner migrating to cloud - IN PROGRESS. Export and upload is complete. Ellucian is notified and they will begin working on the import.
2. IT validating
3. Functional validating
4. Banner live in cloud
Mar 9, 20:52 AKST

Update - Progress:
1. Banner migrating to cloud - IN PROGRESS
2. IT validating
3. Functional validating
4. Banner live in cloud
Mar 9, 17:01 AKST

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 9, 17:00 AKST

Scheduled - Banner PROD will be unavailable during the upgrade window. Progress of the upgrade will be posted here.

More information can be found on the UA Banner Cloud Migration Project Dashboard: https://sites.google.com/alaska.edu/bannercloud/home
Mar 1, 14:41 AKST

Mar 12, 2023

MBS Network Outage

Resolved - This incident has been resolved.
Mar 12, 11:52 AKDT

Update - We are continuing to investigate this issue.
Mar 12, 11:51 AKDT

Investigating - We are currently investigating reports of a network outage in MBS. Thank you for your patience as we work to restore service.
Mar 12, 11:41 AKDT

Mar 11, 2023

MBS Network Outage

Resolved - The outage has been resolved and service has been restored.
Mar 11, 19:39 AKST

Investigating - We are currently investigating reports of a network outage in MBS. Thank you for your patience as we work to restore service.
Mar 11, 18:58 AKST

Mar 10, 2023

MBS Network Outage

Resolved - The outage has been resolved and service has been restored.
Mar 10, 21:08 AKST

Investigating - We are currently investigating reports of a network outage in MBS. Thank you for your patience as we work to restore service.
Mar 10, 20:23 AKST

Mar 9, 2023

Mar 8, 2023

MBS Network Outage

Resolved - This incident has been resolved.
Mar 8, 18:11 AKST

Monitoring - A fix has been implemented and we are monitoring the results.
Mar 8, 18:06 AKST

Investigating - We are currently investigating reports of wireless and wired network issues in the MBS building. Thank you for your patience as we look into this.
Mar 8, 17:44 AKST

MBS WiFi Outage

Postmortem - Read details
Mar 8, 12:34 AKST

Resolved - This incident has been resolved. Please contact the OIT Service Desk if you continue to experience issues with Wi-Fi.
Mar 8, 10:33 AKST

Monitoring - A fix has been implemented and we are monitoring the results.
Mar 8, 09:37 AKST

Investigating - We are currently investigating a WiFi outage at the MBS complex. We thank you for your patience at this time. We will post updates here as we learn more.
Mar 8, 08:41 AKST

Mar 7, 2023

No incidents reported.

Mar 6, 2023

No incidents reported.

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