BeyondTrust Remote Support/Bomgar Outage

Incident Report for NTS and OIT System

Resolved

Our migration to a cloud-based appliance for chat and remote support has completed, and these services are available again using the 'Chat with NTS' button on our homepage (https://www.uaf.edu/nooktech/).

Thanks so much for your time as we worked to resolve this issue!

Posted Jan 23, 2026 - 09:40 AKST

Identified

The NTS Service Desk chat and remote support services (Bomgar) are unavailable while we troubleshoot difficulties following our upgrade to a cloud-based appliance. We expect to have the issue resolved and functionality restored during the business day, and will make updates at 3-hour intervals and as the situation develops. Thank you for your patience during the resolution of this issue!

Posted Jan 23, 2026 - 07:30 AKST

This incident affected: Other IT Services.