UA Software Center Outage

Incident Report for OIT Services

Resolved

The Technology Support Services team has resolved the issue with the Windows Software Service. Thank you again for your patience during the resolution of this issue!
Posted May 06, 2025 - 17:04 AKDT

Monitoring

Our Technology Support Services team has implemented a fix at this time, and the service should be functioning again. Users may need to restart their device for Software Center to be fully functional. If the Software Center still does not function after a restart, and you are connected to the UAF network (either directly through on-campus Wi-Fi/Ethernet, or remotely via VPN), please contact the NTS Service Desk at 907-450-8300 or uaf.edu/nooktech.

We will continue monitoring this until later tonight to ensure the service remains stable. Thank you for your patience while services were unavailable.
Posted May 06, 2025 - 13:23 AKDT

Identified

We are aware of an outage with the Software Center application installed on most University-built work computers. You may be able to open the Software Center, but software will fail to download. Our Technology Support Services team is aware of this, have identified the problem, and is working to resolve the issue. We will have another update when progress is made on resolving this issue, or in three hours, whichever comes first. Thank you for your patience.
Posted May 06, 2025 - 10:51 AKDT
This incident affected: Other IT Services.