Banner Job Submission Outage
Problem Impact Analysis
Event Occurrence: October 24, 3:14pm to 4:04pm
The Banner Job Submission service is a process that queues applications to be run as end users request their executions, or from a scheduling service. This is an integral part of Banner and has a dedicated server to run this component of Banner. The process that runs named gurjobs and when the process isn’t running errors are received for certain activities in the administrative interface.
On October 24 at 3:14PM we received our first notification over email that a system error was occurring. OIT Technician responded by investigating the state of the job submission system which appeared to be working as expected. A high priority ticket was created with the vendor to review the status of the component at 3:30PM. The case was directed to the correct team with the vendor for remediation.
The Job Submission service should be available during all times that Banner is expecting to be running with the exception of scheduled maintenance windows.
UA technicians reviewed screen shots of the screen and reviewed current processes running on the system. The screenshots indicated that the job submission process was working, but the system response indicated that it wasn’t working correctly. The host vendor Ellucian was engaged to restart the services.
The vendor will be asked to improve monitoring of this critical process.
October 31, 2025 - Place request in to determine a better way of monitoring this process.
December 1, 2025 - Verify that action was taken to improve the monitoring process from the vendor.