The Employee SSB and Faculty SSB through UAOnline both are operational. We will continue to monitor the stability of this fix, and another update can be expected at the start of the business day (8:00am) tomorrow! Please report any continued issues with Banner and UAOnline to your campus IT helpdesk.
Thanks so much again for your time and patience as we followed the resolution of this incident.
Posted Apr 02, 2026 - 17:02 AKDT
Monitoring
The affected services have been reset, and Employee SSB and Faculty SSB through UAOnline both appear to be operational again. We will monitor the stability of this fix, and another update can be expected at the end of the business day (5:00pm) today! Please report any continued issues with Banner and UAOnline to your campus IT helpdesk.
Thanks so much again for your time and patience as we followed the resolution of this incident.
Posted Apr 02, 2026 - 12:39 AKDT
Update
OIT EAS reports that the vendor has been instructed to restart the affected services, and are awaiting confirmation that the instructed actions have been taken. Once complete, the effectiveness of the solution will be determined.
Thank you again for your patience! We will continue to make updates at 3-hour intervals and as new information becomes available.
Posted Apr 02, 2026 - 11:53 AKDT
Update
The vendor for Banner is currently investigating the cause of this issue. OIT EAS is monitoring their channels of communication for updates.
Thank you for your continued patience as we work towards a full resolution. We will continue to make updates as new information becomes available, and at 3-hour intervals.
Posted Apr 02, 2026 - 11:30 AKDT
Update
Further reports indicate Faculty Self-Service (this includes the 'Faculty & Advisor Services' link in UAOnline) may also be impacted. OIT EAS has opened a ticket with the vendor for Banner, and are monitoring their channels of communication for updates. We will continue to make updates as new information becomes available, and at 3-hour intervals.
Thanks so much for your time!
Posted Apr 02, 2026 - 10:03 AKDT
Investigating
We have received reports that the Employee login for UAOnline (Employee SSB) is currently experiencing issues including slowness and intermittent login availability. The OIT Enterprise Applications Services team is currently investigating, and we will be making updates at 3-hour intervals.
Thank you for your patience during the resolution of this issue!
Posted Apr 02, 2026 - 08:24 AKDT
This incident affects: Banner (UAOnline) and Banner Cloud (Employee Self Service, Faculty Self Service).