MI1016995: Touchnet PROD Outage

Incident Report for NTS and OIT System

Identified

Users across all three MAUs are currently unable to access the "View or Pay My Bill - Payment Plans" option within the UAOnline Student Profile. Attempting to access this feature currently results in an error page.
The issue has been identified as a certificate error with our vendor, TouchNet, and the vendor is actively working to renew the certificate.

We will continue to make updates as new information becomes available, and at 1-hour intervals.
Thank you for your time!

Posted Nov 12, 2026 - 09:09 AKST

This incident affects: Banner (UAOnline).