This outage was the result of a software error that wasn't detected in the initial testing. The service owner was able to resolve the issue on Sunday and restore service.
Posted Dec 03, 2025 - 10:21 AKST
Resolved
The UAS ELMO team has resolved the issue with the ELMO. Users should now be able to reset their security questions as normal. Thank you again for your patience during the resolution of this issue!
Posted Nov 30, 2025 - 13:34 AKST
Investigating
We have received reports that users are not able to rest their security questions in ELMO. The UAS ELMO team is currently investigating, and we will be making updates at three (3) hour intervals or as further updates become available.
Thank you for your patience during the resolution of this issue!
Posted Nov 30, 2025 - 13:07 AKST
Update
We have received reports that users are not able to rest their security questions in ELMO. The UAS ELMO team is currently investigating, and we will be making updates at three (3) hour intervals or as further updates become available.
Thank you for your patience during the resolution of this issue!
Posted Nov 30, 2025 - 11:38 AKST
Identified
We have received reports that users are not able to rest their security questions in ELMO. The UAS ELMO team is currently investigating, and we will be making updates at opening 10:00 AM AKST Sunday or as further updates become available.
Thank you for your patience during the resolution of this issue!
Posted Nov 29, 2025 - 17:54 AKST
Investigating
We have received reports that users are not able to rest their security questions in ELMO. The UAS ELMO team is currently investigating, and we will be making updates at three (3) hour intervals.
Thank you for your patience during the resolution of this issue!
Posted Nov 29, 2025 - 15:12 AKST
This incident affected: ELMO.alaska.edu - Easy Login Maintenance Option for UAF/SW.