Touchnet Outage

Incident Report for NTS and OIT System

Resolved

Touchnet is accessible at this time for both users and technicians.

The root Azure outage is still ongoing, and you can view our reporting on the status of that incident here: https://manage.statuspage.io/pages/ld2hkxw36y26/incidents/fgv76pmjw38q

Thank you for your time and patience as we follow the resolution of these issues!

Posted Oct 29, 2025 - 16:15 AKDT

Identified

Touchnet has confirmed that their outage is directly related to Azure's ongoing large-scale issues, and we will be reporting on both within the same posting-- you can view that status here: https://status.alaska.edu/incidents/fgv76pmjw38q

Posted Oct 29, 2025 - 09:16 AKDT

Investigating

We have received reports that the technician login for Touchnet is currently experiencing issues. We are uncertain as to whether or not this is related to the ongoing Microsoft outage, and UA Financial Systems is reaching out to the vendor for clarification. We will be reporting updates on this outage at 30-minute intervals.

Thank you for your patience during the resolution of this issue!

Posted Oct 29, 2025 - 08:48 AKDT

This incident affected: Other IT Services.